I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/imds/SongXDM23
Home
|
Example Publications
Property
Value
dcterms:
bibliographicCitation
<
http://dblp.uni-trier.de/rec/bibtex/journals/imds/SongXDM23
>
dc:
creator
<
https://dblp.l3s.de/d2r/resource/authors/Jian_Mou
>
dc:
creator
<
https://dblp.l3s.de/d2r/resource/authors/Mengmeng_Song
>
dc:
creator
<
https://dblp.l3s.de/d2r/resource/authors/Xinyu_Xing
>
dc:
creator
<
https://dblp.l3s.de/d2r/resource/authors/Yucong_Duan
>
foaf:
homepage
<
http://dx.doi.org/doi.org%2F10.1108%2FIMDS-10-2022-0642
>
foaf:
homepage
<
https://doi.org/10.1108/IMDS-10-2022-0642
>
dc:
identifier
DBLP journals/imds/SongXDM23
(xsd:string)
dc:
identifier
DOI doi.org%2F10.1108%2FIMDS-10-2022-0642
(xsd:string)
dcterms:
issued
2023
(xsd:gYear)
swrc:
journal
<
https://dblp.l3s.de/d2r/resource/journals/imds
>
rdfs:
label
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation.
(xsd:string)
foaf:
maker
<
https://dblp.l3s.de/d2r/resource/authors/Jian_Mou
>
foaf:
maker
<
https://dblp.l3s.de/d2r/resource/authors/Mengmeng_Song
>
foaf:
maker
<
https://dblp.l3s.de/d2r/resource/authors/Xinyu_Xing
>
foaf:
maker
<
https://dblp.l3s.de/d2r/resource/authors/Yucong_Duan
>
swrc:
number
12
(xsd:string)
swrc:
pages
2949-2975
(xsd:string)
owl:
sameAs
<
http://bibsonomy.org/uri/bibtexkey/journals/imds/SongXDM23/dblp
>
owl:
sameAs
<
http://dblp.rkbexplorer.com/id/journals/imds/SongXDM23
>
rdfs:
seeAlso
<
http://dblp.uni-trier.de/db/journals/imds/imds123.html#SongXDM23
>
rdfs:
seeAlso
<
https://doi.org/10.1108/IMDS-10-2022-0642
>
dc:
title
I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation.
(xsd:string)
dc:
type
<
http://purl.org/dc/dcmitype/Text
>
rdf:
type
swrc:Article
rdf:
type
foaf:Document
swrc:
volume
123
(xsd:string)