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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/imds/YayaMC13>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Frederic_Marimon>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Luc_Honore_Petnji_Yaya>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Mart%E2%88%9A%E2%89%A0_Casades%E2%88%9A%C4%BCs>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1108%2FIMDS-03-2013-0150>
foaf:homepage <https://doi.org/10.1108/IMDS-03-2013-0150>
dc:identifier DBLP journals/imds/YayaMC13 (xsd:string)
dc:identifier DOI doi.org%2F10.1108%2FIMDS-03-2013-0150 (xsd:string)
dcterms:issued 2013 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/imds>
rdfs:label Can ISO 9001 improve service recovery? (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Frederic_Marimon>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Luc_Honore_Petnji_Yaya>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Mart%E2%88%9A%E2%89%A0_Casades%E2%88%9A%C4%BCs>
swrc:number 8 (xsd:string)
swrc:pages 1206-1221 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/imds/YayaMC13/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/imds/YayaMC13>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/imds/imds113.html#YayaMC13>
rdfs:seeAlso <https://doi.org/10.1108/IMDS-03-2013-0150>
dc:title Can ISO 9001 improve service recovery? (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 113 (xsd:string)