Customer Learning in Call Centers from Previous Waiting Experiences.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/ior/EmadiS18
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Value
dcterms:
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http://dblp.uni-trier.de/rec/bibtex/journals/ior/EmadiS18
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dc:
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https://dblp.l3s.de/d2r/resource/authors/Jayashankar_M._Swaminathan
>
dc:
creator
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https://dblp.l3s.de/d2r/resource/authors/Seyed_Morteza_Emadi
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foaf:
homepage
<
http://dx.doi.org/doi.org%2F10.1287%2Fopre.2018.1738
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dc:
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dcterms:
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2018
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Customer Learning in Call Centers from Previous Waiting Experiences.
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swrc:
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swrc:
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1433-1456
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rdfs:
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rdfs:
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https://doi.org/10.1287/opre.2018.1738
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dc:
title
Customer Learning in Call Centers from Previous Waiting Experiences.
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