Can an apology change after-crisis user attitude? The role of social media in online crisis management.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/itp/LiYCGN19
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Can an apology change after-crisis user attitude? The role of social media in online crisis management.
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Can an apology change after-crisis user attitude? The role of social media in online crisis management.
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