An epistemological critique of gap theory based library assessment: the case of SERVQUAL.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/jd/YuHGW08
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2008
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An epistemological critique of gap theory based library assessment: the case of SERVQUAL.
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An epistemological critique of gap theory based library assessment: the case of SERVQUAL.
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