Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/jeim/ChatterjeeGNGK23
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Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach.
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Measuring SERVQUAL dimensions and their importance for customer-satisfaction using online reviews: a text mining approach.
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