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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/kybernetes/AltuntasK20>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Semih_Kansu>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Serkan_Altuntas>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1108%2FK-04-2019-0269>
foaf:homepage <https://doi.org/10.1108/K-04-2019-0269>
dc:identifier DBLP journals/kybernetes/AltuntasK20 (xsd:string)
dc:identifier DOI doi.org%2F10.1108%2FK-04-2019-0269 (xsd:string)
dcterms:issued 2020 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/kybernetes>
rdfs:label An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Semih_Kansu>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Serkan_Altuntas>
swrc:number 10 (xsd:string)
swrc:pages 2419-2453 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/kybernetes/AltuntasK20/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/kybernetes/AltuntasK20>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/kybernetes/kybernetes49.html#AltuntasK20>
rdfs:seeAlso <https://doi.org/10.1108/K-04-2019-0269>
dc:title An innovative and integrated approach based on SERVQUAL, QFD and FMEA for service quality improvement: A case study. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 49 (xsd:string)