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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/misq/DykeKP97>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Leon_A._Kappelman>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Thomas_P._Van_Dyke>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Victor_R._Prybutok>
foaf:homepage <http://misq.org/measuring-information-systems-service-quality-concerns-on-the-use-of-the-servqual-questionnaire.html>
dc:identifier DBLP journals/misq/DykeKP97 (xsd:string)
dcterms:issued 1997 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/misq>
rdfs:label Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Leon_A._Kappelman>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Thomas_P._Van_Dyke>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Victor_R._Prybutok>
swrc:number 2 (xsd:string)
swrc:pages 195-208 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/misq/DykeKP97/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/misq/DykeKP97>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/misq/misq21.html#DykeKP97>
rdfs:seeAlso <http://misq.org/measuring-information-systems-service-quality-concerns-on-the-use-of-the-servqual-questionnaire.html>
dc:title Measuring Information Systems Service Quality: Concerns on the Use of the SERVQUAL Questionnaire. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 21 (xsd:string)