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dcterms:bibliographicCitation <http://dblp.uni-trier.de/rec/bibtex/journals/msom/ZhanW14>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Amy_R._Ward>
dc:creator <https://dblp.l3s.de/d2r/resource/authors/Dongyuan_Zhan>
foaf:homepage <http://dx.doi.org/doi.org%2F10.1287%2Fmsom.2013.0463>
foaf:homepage <https://doi.org/10.1287/msom.2013.0463>
dc:identifier DBLP journals/msom/ZhanW14 (xsd:string)
dc:identifier DOI doi.org%2F10.1287%2Fmsom.2013.0463 (xsd:string)
dcterms:issued 2014 (xsd:gYear)
swrc:journal <https://dblp.l3s.de/d2r/resource/journals/msom>
rdfs:label Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. (xsd:string)
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Amy_R._Ward>
foaf:maker <https://dblp.l3s.de/d2r/resource/authors/Dongyuan_Zhan>
swrc:number 2 (xsd:string)
swrc:pages 220-237 (xsd:string)
owl:sameAs <http://bibsonomy.org/uri/bibtexkey/journals/msom/ZhanW14/dblp>
owl:sameAs <http://dblp.rkbexplorer.com/id/journals/msom/ZhanW14>
rdfs:seeAlso <http://dblp.uni-trier.de/db/journals/msom/msom16.html#ZhanW14>
rdfs:seeAlso <https://doi.org/10.1287/msom.2013.0463>
dc:title Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. (xsd:string)
dc:type <http://purl.org/dc/dcmitype/Text>
rdf:type swrc:Article
rdf:type foaf:Document
swrc:volume 16 (xsd:string)