Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media.
Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media.
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Don't be so emotional! How tone of voice and service type affect the relationship between message valence and consumer responses to WOM in social media.
(xsd:string)