Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/questa/ZeltynM05
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bibliographicCitation
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2005
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Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue.
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3-4
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361-402
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dc:
subject
queueing theory; telephone call centers; abandonment; reneging; impatience; quality and efficiency-driven approximations; Erlang-A
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Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue.
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