Reducing the cost of IT ownership using feedback from the IT helpdesk.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/sqj/BradleyD97
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dcterms:
bibliographicCitation
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http://dblp.uni-trier.de/rec/bibtex/journals/sqj/BradleyD97
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dc:
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https://dblp.l3s.de/d2r/resource/authors/Malcolm_Bradley
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https://dblp.l3s.de/d2r/resource/authors/Ray_Dawson
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http://dx.doi.org/doi.org%2F10.1023%2FA%3A1018599632569
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DBLP journals/sqj/BradleyD97
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1997
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Reducing the cost of IT ownership using feedback from the IT helpdesk.
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https://dblp.l3s.de/d2r/resource/authors/Malcolm_Bradley
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swrc:
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2
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swrc:
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113-125
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seeAlso
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https://doi.org/10.1023/A:1018599632569
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dc:
subject
information technology; cost of ownership; whole life cost; failure; metrics
(xsd:string)
dc:
title
Reducing the cost of IT ownership using feedback from the IT helpdesk.
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