Specification of Service Level Agreements: Problems, Principles and Practices.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/sqj/TrienekensBZ04
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dcterms:
bibliographicCitation
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http://dblp.uni-trier.de/rec/bibtex/journals/sqj/TrienekensBZ04
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dc:
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https://dblp.l3s.de/d2r/resource/authors/Jacques_J._Bouman
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dc:
creator
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https://dblp.l3s.de/d2r/resource/authors/Jos_J._M._Trienekens
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dc:
creator
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https://dblp.l3s.de/d2r/resource/authors/Mark_van_der_Zwan
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http://dx.doi.org/doi.org%2F10.1023%2FB%3ASQJO.0000013358.61395.96
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DBLP journals/sqj/TrienekensBZ04
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dc:
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DOI doi.org%2F10.1023%2FB%3ASQJO.0000013358.61395.96
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dcterms:
issued
2004
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swrc:
journal
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https://dblp.l3s.de/d2r/resource/journals/sqj
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rdfs:
label
Specification of Service Level Agreements: Problems, Principles and Practices.
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foaf:
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https://dblp.l3s.de/d2r/resource/authors/Jacques_J._Bouman
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maker
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https://dblp.l3s.de/d2r/resource/authors/Jos_J._M._Trienekens
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swrc:
number
1
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swrc:
pages
43-57
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owl:
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http://bibsonomy.org/uri/bibtexkey/journals/sqj/TrienekensBZ04/dblp
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dc:
subject
service level agreements; service object; service process; quality characteristics; case study results
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dc:
title
Specification of Service Level Agreements: Problems, Principles and Practices.
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12
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