From customer orientation to customer satisfaction: the gap between theory and practice.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/tem/YeungCC04
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dcterms:
bibliographicCitation
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http://dblp.uni-trier.de/rec/bibtex/journals/tem/YeungCC04
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dc:
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https://dblp.l3s.de/d2r/resource/authors/Andy_C._L._Yeung
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https://dblp.l3s.de/d2r/resource/authors/Ling-Yau_Chan
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https://dblp.l3s.de/d2r/resource/authors/T._C._E._Cheng
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http://dx.doi.org/doi.org%2F10.1109%2FTEM.2003.822466
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issued
2004
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From customer orientation to customer satisfaction: the gap between theory and practice.
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swrc:
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1
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swrc:
pages
85-97
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From customer orientation to customer satisfaction: the gap between theory and practice.
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