To Skimp or Step in: Does Timely Service Recovery via Social Media Win Customers' Hearts?
Resource URI: https://dblp.l3s.de/d2r/resource/publications/conf/amcis/XuL0ZHR23
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To Skimp or Step in: Does Timely Service Recovery via Social Media Win Customers' Hearts?
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To Skimp or Step in: Does Timely Service Recovery via Social Media Win Customers' Hearts?
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