An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers.
Resource URI: https://dblp.l3s.de/d2r/resource/publications/journals/jcit-igi/BrunelloGMMV19
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An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers.
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An Event-Based Data Warehouse to Support Decisions in Multi-Channel, Multi-Service Contact Centers.
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