Search results for "customer-centric"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
53	Garyfallos Fragidis, Konstantinos A. Tarabanis	A Service Model for Customer-Centric Electronic Business.	ICEBE	2007	DBLP DOI BibTeX RDF
52	Hans-Georg Kemper, Phil-Lip Lee	The Customer-Centric Data Warehouse - An Architectural Approach to Meet the Challenges of Customer Orientation.	HICSS	2003	DBLP DOI BibTeX RDF
51	Nicholas C. Romano Jr.	E-Commerce Customer Relations Management - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
44	Jin Xiao, Raouf Boutaba	Customer-centric network upgrade strategy: maximizing investment benefits for enhanced service quality.	NOMS (1)	2004	DBLP DOI BibTeX RDF
43	Yun Chen, Guozheng Zhang, Dengfeng Hu, Shanshan Wang	Customer Segmentation in Customer Relationship Management Based on Data Mining.	PROLAMAT	2006	DBLP DOI BibTeX RDF	Data Mining, Customer Relationship Management, Customer Value, Customer Segmentation
42	Thomas Puschmann, Rainer Alt	Customer Relationship Management in the Pharmaceutical Industry.	HICSS	2001	DBLP DOI BibTeX RDF	customer centricity, customer orientation, sales, pharmaceutical industry, healthcare portals, process portals, integration, information systems, electronic commerce, service, healthcare, marketing, portals, customer relationship management, ehealth, application architecture
40	Krassie Petrova	Mobile Payment: Towards a Customer-Centric Model.	WISE Workshops	2008	DBLP DOI BibTeX RDF	mPayment, customer-centric, adoption, mobile commerce, stakeholders, value chain, Mobile payment
33	William A. Wood, William L. Kleb	Extreme Programming in a Research Environment.	XP/Agile Universe	2002	DBLP DOI BibTeX RDF	testing, XP, extreme programming, customer, research, software development process, scientific application
28	Mary Tate, Beverley G. Hope	Delivering Online Service: The Role of ICT.	HICSS	2007	DBLP DOI BibTeX RDF
24	Paige Dysert, Sasanka Prabhala	Customer Hierarchy of Needs: Customer Centric Approach to Agile Product Development.	HCI (20)	2022	DBLP DOI BibTeX RDF
24	Kaveh Khalili Damghani, Farshid Abdi, Shaghayegh Abolmakarem	Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries.	Appl. Soft Comput.	2018	DBLP DOI BibTeX RDF
24	Dominik Ryzko, Jan Kaczmarek	Customer Experience Management Architecture for Enhancing Corporate Customer Centric Capabilities.	ISMIS Industrial Session	2011	DBLP DOI BibTeX RDF
24	Valeria Minghetti	Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System.	J. Inf. Technol. Tour.	2003	DBLP DOI BibTeX RDF
23	Jeremy Gabriel Uy, Jarvy Larz San Juan, Jayne Lois San Juan, Charlle Lee Sy	A Customer-centric and Operator-centric Approach on Airport Gate Assignments.	IEEM	2023	DBLP DOI BibTeX RDF
23	Olivera Marjanovic, Vijaya Murthy	From product-centric to customer-centric services in a financial institution - exploring the organizational challenges of the transition process.	Inf. Syst. Frontiers	2016	DBLP DOI BibTeX RDF
23	Natasa Banovic-Curguz, Dijana Ilisevic	Moving from network-centric toward customer-centric CSPs in bosnia and herzegovina.	MIPRO	2016	DBLP DOI BibTeX RDF
23	Vijaya Murthy, Olivera Marjanovic	Understanding a Transformation Process from Product-Centric to Customer-Centric Services in a Financial Institution - A Work System Perspective.	ASSRI	2013	DBLP DOI BibTeX RDF
23	Kanokwan Atchariyachanvanich, Hitoshi Okada, Noboru Sonehara	Critical Success Factors of Internet Shopping in Japan: Customer-Centric and Website-Centric Perspectives.	ICE-B	2007	DBLP BibTeX RDF
19	Jun Wu	Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Case study, CRM, Critical success factors
19	Gyeung-Min Kim	Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges.	HICSS	2002	DBLP DOI BibTeX RDF	Selling Chain, Customer Relationship Management, Business Process Reengineering
16	Jie Huang 0018, ShiLong Zhang, Fan Yang, Tao Yu, L. V. Narasimha Prasad, Manisha Guduri, Keping Yu	Hypergraph-Based Interference Avoidance Resource Management in Customer-Centric Communication for Intelligent Cyber-Physical Transportation Systems.	IEEE Trans. Consumer Electron.	2024	DBLP DOI BibTeX RDF
16	Hanzhi Yan, Xiaolong Xu 0001, Muhammad Bilal 0003, Xiaoyu Xia, Wanchun Dou, Huihui Wang 0001	Customer Centric Service Caching for Intelligent Cyber-Physical Transportation Systems With Cloud-Edge Computing Leveraging Digital Twins.	IEEE Trans. Consumer Electron.	2024	DBLP DOI BibTeX RDF
16		Customer centric hybrid recommendation system for E-Commerce applications by integrating hybrid sentiment analysis.	Electron. Commer. Res.	2023	DBLP DOI BibTeX RDF
16	Minwir M. Al-Shammari	Business process reengineering for designing a knowledge-enabled customer-centric competitiveness strategy.	Bus. Process. Manag. J.	2023	DBLP DOI BibTeX RDF
16	Ching Ping Kwok, Yuk-Ming Tang	A fuzzy MCDM approach to support customer-centric innovation in virtual reality (VR) metaverse headset design.	Adv. Eng. Informatics	2023	DBLP DOI BibTeX RDF
16	Rui Guo, Zhaowei Zhong	A customer-centric IoT-based novel closed-loop supply chain model for WEEE management.	Adv. Eng. Informatics	2023	DBLP DOI BibTeX RDF
16	Ngan Ha Duong, Thuy Anh Ta	Joint Location and Cost Optimization with Market Expansion and Customer-centric Objective.	SoICT	2023	DBLP DOI BibTeX RDF
16	Vitor Monteiro Pinto, Fernando Paulo Belfo, Isabel Pedrosa, Lorenzo Valgimigli	Machine Learning in Customer-Centric Web Design: The Website of a Portuguese Higher Education Institution.	KDIR	2023	DBLP DOI BibTeX RDF
16	Kunxiong Ling	Data aggregation and sampling procedures for usage profiling and customer-centric automotive systems engineering.		2023	RDF
16	Sajjad Shokouhyar, Amirhosein Dehkhodaei, Bahar Amiri	Toward customer-centric mobile phone reverse logistics: using the DEMATEL approach and social media data.	Kybernetes	2022	DBLP DOI BibTeX RDF
16	Chalee Vorakulpipat, Siriboon Chaisawat	TANDOORI: A Passive Customer-Centric and Truly End-to-End Approach using e-KYC and Location-based Positioning for Logistics Services.	ASSE	2022	DBLP DOI BibTeX RDF
16	Garyfallos Fragidis, Dimitri Konstantas	Customer-Centric Service Design: Featuring Service Use in Life Practices.	PRO-VE	2022	DBLP DOI BibTeX RDF
16	Zena Wood, Phil Godsill	Circular Insurance: customer-centric, data-driven services for the Circular Economy.	HICSS	2021	DBLP BibTeX RDF
16	Thomas Kreuzer 0001, Maximilian Röglinger, Lea Rupprecht	Customer-centric prioritization of process improvement projects.	Decis. Support Syst.	2020	DBLP DOI BibTeX RDF
16	Khaled Medini, Stefan A. Wiesner, Milad Poursoltan, David Romero 0001	Ramping Up Customer-Centric Modular Design Projects: Mobile App Development for Pandemic Relief.	Syst.	2020	DBLP DOI BibTeX RDF
16	Swathi Battula, Leigh Tesfatsion, Zhaoyu Wang 0001	A Customer-Centric Approach to Bid-Based Transactive Energy System Design.	IEEE Trans. Smart Grid	2020	DBLP DOI BibTeX RDF
16	Lukas Frank, Rouven Poll, Maximilian Roeglinger, Lea Rupprecht	Design heuristics for customer-centric business processes.	Bus. Process. Manag. J.	2020	DBLP DOI BibTeX RDF
16	Arindam Garai, Tapan Kumar Roy	Multi-objective optimization of cost-effective and customer-centric closed-loop supply chain management model in T-environment.	Soft Comput.	2020	DBLP DOI BibTeX RDF
16	Abid Hussain, Jin Chun, Maria Khan	A novel customer-centric Methodology for Optimal Service Selection (MOSS) in a cloud environment.	Future Gener. Comput. Syst.	2020	DBLP DOI BibTeX RDF
16	Ivan Rodriguez-Conde, Celso Campos	Towards Customer-Centric Additive Manufacturing: Making Human-Centered 3D Design Tools through a Handheld-Based Multi-Touch User Interface.	Sensors	2020	DBLP DOI BibTeX RDF
16	Melanie Reuter-Oppermann, Clemens Wolff	Enabling Customer-Centric Emergency Logistics Through Systems Thinking.	ECIS	2020	DBLP BibTeX RDF
16	Günther Schuh, Andreas Gützlaff, Sven Cremer, Jannik Lammersmann, Yuan Liu	Business Model and Organization - Interdependencies for Customer-Centric Continuous Innovation in Subscription Business.	IEEM	2020	DBLP DOI BibTeX RDF
16	Kunxiong Ling, Nishant Shah, Jan Thiele	Customer-Centric Vehicle Usage Profiling Considering Driving, Parking, and Charging Behavior.	ITSC	2020	DBLP DOI BibTeX RDF
16	Marcus Grieger, André Ludwig	On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems.	Electron. Mark.	2019	DBLP DOI BibTeX RDF
16	Marcus Grieger, André Ludwig	Correction to: On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems.	Electron. Mark.	2019	DBLP DOI BibTeX RDF
16	Shohana Rahman Deeba, Prabir Barooah, Rahul Sharma 0003, Jonathan Brooks, Tapan Kumar Saha	A Customer Centric Approach to the Use of Residential Batteries for Distribution Network Support.	IEEE Trans. Smart Grid	2019	DBLP DOI BibTeX RDF
16	Steven Alter	Applying Socio-technical Thinking in the Competitive, Agile, Lean, Data-Driven World of Knowledge Work and Smart, Service-Oriented, Customer-Centric Value Creation Ecosystems.	Complex Syst. Informatics Model. Q.	2019	DBLP DOI BibTeX RDF
16	Judy Verses	Embracing customer-centric changes in publishing.	Inf. Serv. Use	2019	DBLP DOI BibTeX RDF
16	Pushpa Singh, Rajeev Agrawal	A Customer Centric Best Connected Channel Model for Heterogeneous and IoT Networks.	J. Organ. End User Comput.	2018	DBLP DOI BibTeX RDF
16	Junwei Zhang 0005, Deyu Li, Xiaoqin Fan	A Customer-Centric Trust Evaluation Model for Personalized Service Selection.	Sci. Program.	2018	DBLP DOI BibTeX RDF
16	Steven Alter	Applying Sociotechnical Thinking in the Competitive, Agile, Lean, Data-Driven World of Routine Work, Knowledge Work, and Smart, Service-Oriented, Customer-Centric Value Creation Ecosystems.	STPIS@CAiSE	2018	DBLP BibTeX RDF
16	Natasa Banovic-Curguz, Dijana Ilisevic	Customer-centric culture as enabler of digital transformation.	MIPRO	2018	DBLP DOI BibTeX RDF
16	O. A. Tsukanova, Svetlana V. Maltseva 0001, K. E. Fedorov	Modeling and Analysis of Social Network Dynamics on the Macro-Level in View of the Customer-Centric Concept.	CBI (2)	2018	DBLP DOI BibTeX RDF
16	Mario Fallast, Stefan Vorbach	The Entrepreneurial Student's Journey Through Engineering Education - A Customer Centric View.	ICL (2)	2018	DBLP DOI BibTeX RDF
16	Zahra Sheikhi Darani, Marjan Kaedi	Improving the interactive genetic algorithm for customer-centric product design by automatically scoring the unfavorable designs.	Hum. centric Comput. Inf. Sci.	2017	DBLP DOI BibTeX RDF
16	Davy Preuveneers, Wouter Joosen, Elisabeth Ilie Zudor	Trustworthy data-driven networked production for customer-centric plants.	Ind. Manag. Data Syst.	2017	DBLP DOI BibTeX RDF
16	A. Silvello	IoT and Connected Insurance Reshaping The Health Insurance Industry. A Customer-centric "From Cure To Care" Approach.	EAI Endorsed Trans. Ambient Syst.	2017	DBLP DOI BibTeX RDF
16	Mohammad Moshref-Javadi, Seokcheon Lee	The customer-centric, multi-commodity vehicle routing problem with split delivery.	Expert Syst. Appl.	2016	DBLP DOI BibTeX RDF
16	Sonja Filiposka, Anastas Mishev, Frank Wein, Jerry Sobieski	Customer-Centric Service Provider Architecture for the R&E Community.	CloudCom	2016	DBLP DOI BibTeX RDF
16	Salman Manzoor, Ahmed Taha 0002, Neeraj Suri	Trust Validation of Cloud IaaS: A Customer-centric Approach.	Trustcom/BigDataSE/ISPA	2016	DBLP DOI BibTeX RDF
16	Alexander Richter, Rebecca Bulander, Bernhard Kölmel, Johanna Schoblik	Product Service System Design and Implementation in a Customer Centric World - An Approach to a User Oriented PSS Framework.	ICETE (Selected Papers)	2016	DBLP DOI BibTeX RDF
16	Iris Martínez-Salazar, Francisco Ángel-Bello, Ada M. Alvarez	A customer-centric routing problem with multiple trips of a single vehicle.	J. Oper. Res. Soc.	2015	DBLP DOI BibTeX RDF
16	Archana Singh, Ajay Rana, Jayanthi Ranjan	Proposed analytical customer centric model for an automobile industry.	Int. J. Data Min. Model. Manag.	2015	DBLP DOI BibTeX RDF
16	Ju-Yeon Lee, Shrihari Sridhar, Conor M. Henderson, Robert W. Palmatier	Effect of Customer-Centric Structure on Long-Term Financial Performance.	Mark. Sci.	2015	DBLP DOI BibTeX RDF
16	Xiao-Liang Shen 0001, Yangjun Li, Yongqiang Sun	Knowledge Contribution in Customer-Centric Brand Community: A Person-Environment-Fit Model.	ISD	2015	DBLP BibTeX RDF
16	Tanja Sauvola, Lucy Ellen Lwakatare, Teemu Karvonen, Pasi Kuvaja, Helena Holmström Olsson, Jan Bosch, Markku Oivo	Towards Customer-Centric Software Development: A Multiple-Case Study.	EUROMICRO-SEAA	2015	DBLP DOI BibTeX RDF
16	Pai Zheng, Sheng Quan Xie	A rough set based fuzzy axiomatic design approach in evaluating customer-centric design alternatives.	IEEM	2015	DBLP DOI BibTeX RDF
16	Ee-May Kan, Kan Siew Leong, Dou Zi, Yvonne Soh	Smart things - One-stop customer-centric smart energy solution using computational intelligence approach.	MFI	2015	DBLP DOI BibTeX RDF
16	Athina Nikou, Ioannis Chatzigiannakis	Applying a customer centric development approach for web 2.0 applications.	Panhellenic Conference on Informatics	2015	DBLP DOI BibTeX RDF
16	Colm Thornton, Brian O'Flaherty	Improving Customer Centric Design for Self-service Predictive Analytics.	DESRIST	2015	DBLP DOI BibTeX RDF
16	Oksana Urikova, Irena Ivanochko, Zuzana Kovacicová	SOA for customer-centric eBusiness.	iiWAS	2015	DBLP DOI BibTeX RDF
16	Nikolaos Loutas	On improving service provision through the use of customer-centric semantic service models		2015	RDF
16	Bin Wen, Ziqiang Luo, Peng Liang 0001	Toward Customer-centric SOA: Services Resource Active Provisioning Approach.	J. Softw.	2014	DBLP DOI BibTeX RDF
16	Tom Hänel, Carsten Felden	The Role Of Operational Business Intelligence In Customer Centric Service Provision.	AMCIS	2014	DBLP BibTeX RDF
16	Jorma Papinniemi, Johannes Fritz, Lea Hannola, Andrea Denger, Hannele Lampela	Lifecycle-Based Requirements of Product-Service System in Customer-Centric Manufacturing.	PLM	2014	DBLP DOI BibTeX RDF
16	Michael Mohaupt, Andreas Hilbert	Customer-Centric Revenue Management in manufacturing - a Decision Support System.	ECIS	2014	DBLP BibTeX RDF
16	Olga A. Tsukanova, Kun Hou, Anastasiya Semenova, Svetlana V. Maltseva 0001	An Evolutionary Model of a Textured State Space Environment for Monitoring of Mobile-Only Customer-centric Social Networks.	ICEBE	2014	DBLP DOI BibTeX RDF
16	Ana Ivanovic, Pierre America, Chris Snijders 0001	Modeling customer-centric value of system architecture investments.	Softw. Syst. Model.	2013	DBLP DOI BibTeX RDF
16	Gaurav Lahoti, Daisuke Mashima, Wei-Peng Chen	Customer-centric energy usage data management and sharing in smart grid systems.	SEGS@CCS	2013	DBLP DOI BibTeX RDF
16	Brian O'Flaherty, Andrew Pope, Colm Thornton, Simon Woodworth	Capturing multi-stakeholder needs in Customer-Centric Cloud Service Design.	ICIS	2013	DBLP BibTeX RDF
16	Brian O'Flaherty, Andrew Pope, Colm Thornton, Simon Woodworth	Capturing multi-stakeholder needs in Customer-Centric Cloud Service Design.	ICIS	2013	DBLP BibTeX RDF
16	Michael Neugebauer	A Dynamic Customer-Centric Pricing Approach for the Product Line Pricing Problem.	OR	2013	DBLP DOI BibTeX RDF
16	Jürgen Moormann, Elisabeth Palvölgyi	Customer-Centric Business Modeling: Setting a Research Agenda.	CBI	2013	DBLP DOI BibTeX RDF
16	Tan-Hsu Tan, Ching-Su Chang, Yung-fu Chen	Developing an Intelligent e-Restaurant With a Menu Recommender for Customer-Centric Service.	IEEE Trans. Syst. Man Cybern. Part C	2012	DBLP DOI BibTeX RDF
16	Stefan Lessmann, Stefan Voß 0001	Customer-Centric Decision Support.	Bus. Inf. Syst. Eng.	2010	DBLP DOI BibTeX RDF
16	Tan-Hsu Tan, Ching-Su Chang	Development and evaluation of an RFID-based e-restaurant system for customer-centric service.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
16	Amy J. C. Trappey, Charles V. Trappey	Advances in aligning knowledge systems, improving business logistics, driving innovation and adapting customer centric services.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
16	Gang Hong, Deyi Xue, Yiliu Tu	Rapid identification of the optimal product configuration and its parameters based on customer-centric product modeling for one-of-a-kind production.	Comput. Ind.	2010	DBLP DOI BibTeX RDF
16	Martin R. Fellenz, Mairead Brady	Managing Customer-Centric Information: The Challenges of Information and Communication Technology (ICT) Deployment in Service Environments.	Int. J. Appl. Logist.	2010	DBLP DOI BibTeX RDF
16	Barney Tan 0001, Shan Ling Pan, Virginia Cha	Developing a Customer-Centric, Inclusive eGovernment: Lessons from the Central Provident fund Board of Singapore.	ICIS	2010	DBLP BibTeX RDF
16	Jens Fähling, Felix Köbler, Jan Marco Leimeister, Helmut Krcmar	From Products to Product-Service Systems: IT Driven Transformation of a Medical Equipment manufacturer to a Customer-Centric Solution Provider.	ICIS	2010	DBLP BibTeX RDF
16	Zhaojun Li 0001, Kailash C. Kapur	Models and customer-centric system performance measures using fuzzy reliability.	SMC	2010	DBLP DOI BibTeX RDF
16	Satish Krishnan, Barney C. C. Tan, Shan Ling Pan	Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience.	EGES/GISP	2010	DBLP DOI BibTeX RDF
16	Minwir M. Al-Shammari	The Role of People in Enabling a Knowledge-Intensive Customer-Centric Strategy.	Int. J. Inf. Commun. Technol. Hum. Dev.	2009	DBLP DOI BibTeX RDF
16	Stefan Lessmann, Stefan Voß 0001	A reference model for customer-centric data mining with support vector machines.	Eur. J. Oper. Res.	2009	DBLP DOI BibTeX RDF
16	Sayyen Teoh, Shan Ling Pan	Customer-centric relationship management system development: A generative knowledge integration perspective.	J. Syst. Inf. Technol.	2009	DBLP DOI BibTeX RDF
16	Han-yuh Liu, Shih-yu Fang	An Approach to Explore Effective Customer-Centric E-government.	NCM	2009	DBLP DOI BibTeX RDF	CRM readiness, Taiwan government, e-government
16	Hong Cai, Ke Zhang, Miaomiao Wang, Jialin Li, Lei Sun, Xin Sheng Mao	Customer Centric Cloud Service Model and a Case Study on Commerce as a Service.	IEEE CLOUD	2009	DBLP DOI BibTeX RDF
16	Jin Yan Shao, Ming Xie, Li Xia, Wen Jun Yin, Jin Dong	Customer-centric optimal resource reconfiguration for service outlets.	SOLI	2009	DBLP DOI BibTeX RDF
16		Co-creating Customer-Centric Service System for Innovative Industrial Cluster: Implementation of NSoC Program as a Transition Paradigm of Hsinchu Science Park, Taiwan.	SSME	2009	DBLP DOI BibTeX RDF