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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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The graphs summarize 17 occurrences of 15 keywords
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Results
Found 17 publication records. Showing 17 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
96 | Bernhard Suhm, Josh Bers, Daniel McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson |
A comparative study of speech in the call center: natural language call routing vs. touch-tone menus. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the CHI 2002 Conference on Human Factors in Computing Systems: Changing our World, Changing ourselves, Minneapolis, Minnesota, USA, April 20-25, 2002., pp. 283-290, 2002, ACM, 1-58113-453-3. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
call routing, interactive voice response systems (IVRs), touch-tone, usability, natural language, call center, speech user interfaces |
33 | Gregory R. Tatchell |
Problems with the Existing Telephony Customer Interface: The Pending Eclipse of Touch-Tone and Dial-Tone. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Conference Companion ![In: Conference on Human Factors in Computing Systems: Common Ground, CHI '96, Vancouver, BC, Canada, April 13-18, 1996, Conference Companion., pp. 242-243, 1996, ACM, 0-89791-832-0. The full citation details ...](Pics/full.jpeg) |
1996 |
DBLP DOI BibTeX RDF |
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25 | Patricia Figliola Lewis |
The FCC's universal service rules (abstract): for schools and libraries. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Policy ![In: ACM Policy 1998, The ethics and social impact component on Shaping policy in the information age, Washington, DC, USA, May 10-12, 1998, Proceedings, pp. 17, 1998, ACM, 1-58113-038-4. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
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21 | Jahanzeb Sherwani, Sooraj Palijo, Sarwat Mirza, Tanveer Ahmed, Nosheen Ali, Roni Rosenfeld |
Speech vs. touch-tone: Telephony interfaces for information access by low literate users. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICTD ![In: 2009 International Conference on Information and Communication Technologies and Development, ICTD 2009, Education City, Doha, Qatar, April 17-19, 2009, pp. 447-457, 2009, IEEE, 978-1-4244-4662-9. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
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21 | Herschel Knapp, Stuart A. Kirk |
Using pencil and paper, Internet and touch-tone phones for self-administered surveys: does methodology matter? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 19(1), pp. 117-134, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
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21 | Masahiro Oku, Ryoji Nagai, Ryousuke Noda, Tomosada Hayashi, Masanobu Higashida |
A partial matching method for a fully automated directory assistance system using touch-tone telephones as input devices. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Syst. Comput. Jpn. ![In: Syst. Comput. Jpn. 33(6), pp. 19-31, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
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21 | Bernhard Suhm, Barbara Freeman, David Getty |
Curing the menu blues in touch-tone voice interfaces. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: CHI 2001 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts 2001, Seattle, Washington, USA, March 31 - April 5, 2001, pp. 131-132, 2001, ACM, 978-1-58113-340-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
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21 | Bernhard Suhm, Pat Peterson |
Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: CHI 2001 Extended Abstracts on Human Factors in Computing Systems, CHI Extended Abstracts 2001, Seattle, Washington, USA, March 31 - April 5, 2001, pp. 129-130, 2001, ACM, 978-1-58113-340-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
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21 | Stuart B. Soffer, Richard B. Friedman |
Information Retrieval Based on Touch-Tone Encoded Alphanumeric Keys. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Software Eng. ![In: IEEE Trans. Software Eng. 3(2), pp. 184-189, 1977. The full citation details ...](Pics/full.jpeg) |
1977 |
DBLP DOI BibTeX RDF |
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21 | B. Gopinath, Robert P. Kurshan |
A touch-tone® receiver-generator with digital channel filters. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bell Syst. Tech. J. ![In: Bell Syst. Tech. J. 55(4), pp. 455-467, 1976. The full citation details ...](Pics/full.jpeg) |
1976 |
DBLP DOI BibTeX RDF |
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21 | Arthur E. Rappoport, William D. Gennaro, Robert E. Berquist |
An on-line centralized computer-coupled automated laboratory information system using touch-tone card dialer telephone and audio-response technology for test order entry and result retrieval. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AFIPS National Computer Conference ![In: American Federation of Information Processing Societies: 1975 National Computer Conference, 19-22 May 1975, Anaheim, CA, USA, pp. 757-763, 1975, AFIPS Press, 978-1-4503-7919-9. The full citation details ...](Pics/full.jpeg) |
1975 |
DBLP DOI BibTeX RDF |
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21 | Edouard J. Desautels, Stuart B. Soffer |
Touch-Tone input techniques: Data entry using a constrained keyboard. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Annual Conference (1) ![In: Proceedings of the 1974 ACM Annual Conference, San Diego, California, USA, November 1974, Volume 1, pp. 245-253, 1974, ACM, 978-1-4503-7482-8. The full citation details ...](Pics/full.jpeg) |
1974 |
DBLP DOI BibTeX RDF |
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16 | Gopal Ravi Sankar, Jéan H. Greyling, Dieter Vogts, Mathys C. du Plessis |
Models towards a hybrid conversational agent for contact centres. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SAICSIT ![In: Proceedings of the 2008 Annual Conference of the South African Institute of Computer Scientists and Information Technologists on IT Research in Developing Countries, SAICSIT 2008, Wilderness, South Africa, October 6-8, 2008, pp. 200-209, 2008, ACM, 978-1-60558-286-3. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
contact centres, artificial intelligence, ALICE, chatbot, rule based expert system, interactive voice response, natural language interaction |
16 | Saverio Perugini, Taylor J. Anderson, William F. Moroney |
A study of out-of-turn interaction in menu-based, IVR, voicemail systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the 2007 Conference on Human Factors in Computing Systems, CHI 2007, San Jose, California, USA, April 28 - May 3, 2007, pp. 961-970, 2007, ACM, 978-1-59593-593-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
automated telephone services (ATS), automatic speech recognition (ASR), interactive voice-response systems (IVRs), out-of-turn interaction, usability, user studies, speech user interfaces, mixed-initiative interaction |
16 | Peter J. Danielsen |
The Promise of a Voice-Enabled Web. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Computer ![In: Computer 33(8), pp. 104-106, 2000. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
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16 | Matthew Marx, Chris Schmandt |
Putting People First: Specifying Proper Names in Speech Interfaces. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Symposium on User Interface Software and Technology ![In: Proceedings of the 7th Annual ACM Symposium on User Interface Software and Technology, UIST 1994, Marina del Rey, CA, USA, November 2-4, 1994, pp. 29-37, 1994, ACM, 0-89791-657-3. The full citation details ...](Pics/full.jpeg) |
1994 |
DBLP DOI BibTeX RDF |
error-repair, user interface, speech recognition, conversational systems |
16 | M. H. Resnick |
Remote data collection case study: telephone order processing system (TOPS). ![Search on Bibsonomy](Pics/bibsonomy.png) |
AFIPS National Computer Conference ![In: American Federation of Information Processing Societies: 1974 National Computer Conference, 6-10 May 1974, Chicago, Illinois, USA, pp. 709-735, 1974, AFIPS Press, 978-1-4503-7920-5. The full citation details ...](Pics/full.jpeg) |
1974 |
DBLP DOI BibTeX RDF |
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