Search results for "touch-tone"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
96	Bernhard Suhm, Josh Bers, Daniel McCarthy, Barbara Freeman, David Getty, Katherine Godfrey, Pat Peterson	A comparative study of speech in the call center: natural language call routing vs. touch-tone menus.	CHI	2002	DBLP DOI BibTeX RDF	call routing, interactive voice response systems (IVRs), touch-tone, usability, natural language, call center, speech user interfaces
33	Gregory R. Tatchell	Problems with the Existing Telephony Customer Interface: The Pending Eclipse of Touch-Tone and Dial-Tone.	CHI Conference Companion	1996	DBLP DOI BibTeX RDF
25	Patricia Figliola Lewis	The FCC's universal service rules (abstract): for schools and libraries.	ACM Policy	1998	DBLP DOI BibTeX RDF
21	Jahanzeb Sherwani, Sooraj Palijo, Sarwat Mirza, Tanveer Ahmed, Nosheen Ali, Roni Rosenfeld	Speech vs. touch-tone: Telephony interfaces for information access by low literate users.	ICTD	2009	DBLP DOI BibTeX RDF
21	Herschel Knapp, Stuart A. Kirk	Using pencil and paper, Internet and touch-tone phones for self-administered surveys: does methodology matter?	Comput. Hum. Behav.	2003	DBLP DOI BibTeX RDF
21	Masahiro Oku, Ryoji Nagai, Ryousuke Noda, Tomosada Hayashi, Masanobu Higashida	A partial matching method for a fully automated directory assistance system using touch-tone telephones as input devices.	Syst. Comput. Jpn.	2002	DBLP DOI BibTeX RDF
21	Bernhard Suhm, Barbara Freeman, David Getty	Curing the menu blues in touch-tone voice interfaces.	CHI Extended Abstracts	2001	DBLP DOI BibTeX RDF
21	Bernhard Suhm, Pat Peterson	Evaluating commercial touch-tone and speech-enabled telephone voice user interfaces using a single measure.	CHI Extended Abstracts	2001	DBLP DOI BibTeX RDF
21	Stuart B. Soffer, Richard B. Friedman	Information Retrieval Based on Touch-Tone Encoded Alphanumeric Keys.	IEEE Trans. Software Eng.	1977	DBLP DOI BibTeX RDF
21	B. Gopinath, Robert P. Kurshan	A touch-tone® receiver-generator with digital channel filters.	Bell Syst. Tech. J.	1976	DBLP DOI BibTeX RDF
21	Arthur E. Rappoport, William D. Gennaro, Robert E. Berquist	An on-line centralized computer-coupled automated laboratory information system using touch-tone card dialer telephone and audio-response technology for test order entry and result retrieval.	AFIPS National Computer Conference	1975	DBLP DOI BibTeX RDF
21	Edouard J. Desautels, Stuart B. Soffer	Touch-Tone input techniques: Data entry using a constrained keyboard.	ACM Annual Conference (1)	1974	DBLP DOI BibTeX RDF
16	Gopal Ravi Sankar, Jéan H. Greyling, Dieter Vogts, Mathys C. du Plessis	Models towards a hybrid conversational agent for contact centres.	SAICSIT	2008	DBLP DOI BibTeX RDF	contact centres, artificial intelligence, ALICE, chatbot, rule based expert system, interactive voice response, natural language interaction
16	Saverio Perugini, Taylor J. Anderson, William F. Moroney	A study of out-of-turn interaction in menu-based, IVR, voicemail systems.	CHI	2007	DBLP DOI BibTeX RDF	automated telephone services (ATS), automatic speech recognition (ASR), interactive voice-response systems (IVRs), out-of-turn interaction, usability, user studies, speech user interfaces, mixed-initiative interaction
16	Peter J. Danielsen	The Promise of a Voice-Enabled Web.	Computer	2000	DBLP DOI BibTeX RDF
16	Matthew Marx, Chris Schmandt	Putting People First: Specifying Proper Names in Speech Interfaces.	ACM Symposium on User Interface Software and Technology	1994	DBLP DOI BibTeX RDF	error-repair, user interface, speech recognition, conversational systems
16	M. H. Resnick	Remote data collection case study: telephone order processing system (TOPS).	AFIPS National Computer Conference	1974	DBLP DOI BibTeX RDF