Search results for "Customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
17	Saharon Rosset, Einat Neumann	Integrating Customer Value Considerations into Predictive Modeling.	ICDM	2003	DBLP DOI BibTeX RDF
17	Mustafa Jarrar, Ruben Verlinden, Robert Meersman	Ontology-Based Customer Complaint Management.	OTM Workshops	2003	DBLP DOI BibTeX RDF
17	Karen Holtzblatt, Joerg Beringer	Making customer-centered design work in the real world of organizations.	CHI Extended Abstracts	2003	DBLP DOI BibTeX RDF	organizational change, requirements gathering
17	Hideyoshi Yanagisawa, Shuichi Fukuda	Interactive Design Support System by Customer Evaluation and Genetic Evolution: Application to Eye Glass Frame.	KES	2003	DBLP DOI BibTeX RDF
17	Jerry Fjermestad, Nicholas C. Romano Jr.	An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance.	HICSS	2003	DBLP DOI BibTeX RDF
17	Robert Dahlberg, Shishpal Rawat, Jen Bernier, Gina Gloski, Aurangzeb Khan, Kaushik Patel, Paul Ruddy, Naveed A. Sherwani, Ronnie Vasishta	COT - customer owned trouble.	DAC	2003	DBLP DOI BibTeX RDF
17	Qian Wang, Rajan Batta, Christopher M. Rump	Algorithms for a Facility Location Problem with Stochastic Customer Demand and Immobile Servers.	Ann. Oper. Res.	2002	DBLP DOI BibTeX RDF	heuristics, tabu search, branch and bound, queueing, facility location
17	Paul Hodgetts	Beyond the Customer: Agile Business Practices for XP.	XP/Agile Universe	2002	DBLP DOI BibTeX RDF
17	Matthias Enzmann, Thomas Kunz, Markus Schneider 0002	Privacy Protection through Unlinkability of Customer Activities in Business Processes Using Mobile Agents.	EC-Web	2002	DBLP DOI BibTeX RDF
17	Robert Olesen, Jørn Johansen	Cooperate or Conquer? A Danish Survey of the Customer-Supplier Relationship.	ECSQ	2002	DBLP DOI BibTeX RDF
17	Gediminas Adomavicius, Alexander Tuzhilin	Using Data Mining Methods to Build Customer Profiles.	Computer	2001	DBLP DOI BibTeX RDF
17	Colette Rolland, Naveen Prakash	Matching ERP System Functionality to Customer Requirements.	RE	2001	DBLP DOI BibTeX RDF
17	Sungjune Park	Neural Networks and Customer Grouping in E-Commerce: A Framework Using Fuzzy ART.	AIWoRC	2000	DBLP DOI BibTeX RDF
17	I-Jen Chiang, Tsau Young Lin	Using Rough Sets to Build-up Web-Based One to One Customer Services.	COMPSAC	2000	DBLP DOI BibTeX RDF
17	Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijnum, Leo de Goede	A Customer Service Management Architecture for the Internet.	DSOM	2000	DBLP DOI BibTeX RDF
17	Katja Gelbrich, Reza Nakhaeizadeh	Value Miner: A Data Mining Environment for the Calculation of the Customer Lifetime Value with Application to the Automotive Industry.	ECML	2000	DBLP DOI BibTeX RDF
17	John A. Hughes, Jon O'Brien, David Randall 0001, Tom Rodden, Mark Rouncefield, Peter Tolmie	Getting to know the 'customer in the machine'.	GROUP	1999	DBLP DOI BibTeX RDF	retail financial services, computer supported cooperative work, ethnography, customers
17	Maria Barra, Giuseppe Cattaneo, Mario Izzo, Alberto Negro, Vittorio Scarano	Symmetric Adaptive Customer Modeling for Electronic Commerce in a Distributed Environment.	Trends in Distributed Systems for Electronic Commerce	1998	DBLP DOI BibTeX RDF
17	Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato	Business process management in customer contact services.	NOMS	1998	DBLP DOI BibTeX RDF
17	A. E. Eiben, A. E. Koudijs, Frank Slisser	Genetic Modelling of Customer Retention.	EuroGP	1998	DBLP DOI BibTeX RDF
17	Johan Vanwelkenhuysen	Quality Requirements Analysis in Customer-Centered Software Development.	ICRE	1996	DBLP DOI BibTeX RDF
16	Seongbeom Kim, Woosik Shin, Hee-Woong Kim	Predicting online customer purchase: The integration of customer characteristics and browsing patterns.	Decis. Support Syst.	2024	DBLP DOI BibTeX RDF
16	Tan Vo Thanh, Mustafeed Zaman, Trung Dam-Huy Thai, Md Rajibul Hasan, Dagnachew Leta Senbeto	Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach.	Ann. Oper. Res.	2024	DBLP DOI BibTeX RDF
16	Baoliang Hu, Yuwen Zhu, Suping Zhang, Minfei Zhou	Business model design, customer relationship proneness, and customer experience quality.	Technol. Anal. Strateg. Manag.	2024	DBLP DOI BibTeX RDF
16	Bilal Abu-Salih, Mohammed Alweshah, Moutaz Alazab, Manaf Al-Okaily, Muteeb Alahmari, Mohammad Alhabashneh, Saleh Al-Sharaeh	Natural language inference model for customer advocacy detection in online customer engagement.	Mach. Learn.	2024	DBLP DOI BibTeX RDF
16	Jingzhe Shi, Jialuo Li, Qinwei Ma, Zaiwen Yang, Huan Ma, Lei Li	CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs.	CoRR	2024	DBLP DOI BibTeX RDF
16	Ha Thi Thu Nguyen, Hung Nguyen Manh, Bui Thi Kim Thoa	Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback.	Int. J. Asian Bus. Inf. Manag.	2024	DBLP DOI BibTeX RDF
16	Lauri Paavola, Saara Julkunen, Mika Gabrielsson	Role of Customer Loyalty in the Application of Customer Data within Supply Chains.	HICSS	2024	DBLP BibTeX RDF
16	Miguel Alves Gomes, Tobias Meisen	A review on customer segmentation methods for personalized customer targeting in e-commerce use cases.	Inf. Syst. E Bus. Manag.	2023	DBLP DOI BibTeX RDF
16	Yuwen Zeng, Xuanming Bai, Yusheng Wang	How should resale platforms operate the customer-to-business-to-customer mode?	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
16	Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen	Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion.	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
16	Eirini Koronaki, Aspasia Vlachvei, Anastasios Panopoulos	Managing the online customer experience and subsequent consumer responses across the customer journey: A review and future research agenda.	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
16	Yang Li, Kai Zhang, Bowen Zheng	Is in-store mobile usage a toxic to customer purchase? A multigroup analysis of customer type.	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
16	Linda D. Hollebeek, Viktorija Kulikovskaja, Marco Hubert, Klaus G. Grunert	Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousness.	Internet Res.	2023	DBLP DOI BibTeX RDF
16	Yucheng Liu, Xiaorong Fu, Xiangming Ren	Online or offline? Spillover effect of customer-to-customer interaction in a multichannel background.	Internet Res.	2023	DBLP DOI BibTeX RDF
16	Xue Yang 0004	The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience.	Ind. Manag. Data Syst.	2023	DBLP DOI BibTeX RDF
16	Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou	Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing.	CoRR	2023	DBLP DOI BibTeX RDF
16	Dong-Geun Oh	How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model.	J. Libr. Inf. Sci.	2023	DBLP DOI BibTeX RDF
16	Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou	Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing.	AIAI (1)	2023	DBLP DOI BibTeX RDF
16	Yubing Sun, Qingyu Liang	Research on the Relationship between Self-AI Connection and Customer engagement-Based on the Analysis of Customer AI Trust and AI Anthropomorphism.	IMMS	2023	DBLP DOI BibTeX RDF
16	Haoran Zhao, Nuttawut Rojniruttikul	Enhancing Online Customer Engagement for Zhang Yiyuan Tea Products: An Analysis of Convenience, User-Friendliness, Customer Support, and Security Assurance in the Online Purchase Process.	IMMS	2023	DBLP DOI BibTeX RDF
16	Bektur Ryskeldiev, Mariko Kobayashi, Kentaro Teramoto, Koki Kusano	Towards Immersive Inclusivity for C2C: How Immersive Multimodal Interactions Can Make Online Customer-to-Customer Shopping More Inclusive.	Asian CHI	2023	DBLP DOI BibTeX RDF
16	Valerie Huiying Tan, Wei Yang Bryan Lim, Zehui Xiong, Dusit Niyato	Blockchain for Decentralized Know Your Customer (KYC) and Customer Due Diligence (CDD) Pipelines in the Metaverse.	MetaCom	2023	DBLP DOI BibTeX RDF
16	Antonius Suharmono, Robert Alan Dipaleksana Bell, Tajghina Qatrunnada Firdaus, Meta Amalya Dewi, Ikhsan Septian Caesar	Development of Customer Churn Rate Dashboard for PT. Mandala Multifinance, Tbk to Improve Customer Repeat Orders.	ICIMTech	2023	DBLP DOI BibTeX RDF
16	Greta Tjaden, Annika Baier, Maureen Strache, Cornelia Regelmann, Anne Meyer	Maximizing Customer Satisfaction in Sheet Metal Processing: A Strategic Application of the Customer Health Score.	APMS (2)	2023	DBLP DOI BibTeX RDF
16	Timo Phillip Böttcher, Tanja Kersten, Jörg Weking, Andreas Hein 0002, Helmut Krcmar	The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail.	HICSS	2023	DBLP BibTeX RDF
16	Oscar Carbonell Dolz	The role of brand experience on customer experience: An analysis of business success in the mobile gaming industry. A study of the relevance of brand experience in the customer experience for the business success of a product/service in the mobile gaming industry		2023	RDF
16	Saram Han, Christopher K. Anderson	The dynamic customer engagement behaviors in the customer satisfaction survey.	Decis. Support Syst.	2022	DBLP DOI BibTeX RDF
16	Xinghua Fang, Jian Zhou 0003, Hongya Zhao, Yizeng Chen	A biclustering-based heterogeneous customer requirement determination method from customer participation in product development.	Ann. Oper. Res.	2022	DBLP DOI BibTeX RDF
16	Tianyuan Zhang 0003, Sérgio Moro, Ricardo F. Ramos	A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation.	Future Internet	2022	DBLP DOI BibTeX RDF
16	Gang Fu, Linxiao Dong, Wentao Zhan, Minghui Jiang 0003	Optimal Decision Making for Customer-Intensive Services Based on Queuing System Considering the Heterogeneity of Customer Advertising Perception.	Syst.	2022	DBLP DOI BibTeX RDF
16	Pratap Chandra Mandal	Roles of Customer Databases and Database Marketing in Customer Relationship Management.	Int. J. E Bus. Res.	2022	DBLP DOI BibTeX RDF
16	Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He 0001	DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service.	ECML/PKDD (3)	2022	DBLP DOI BibTeX RDF
16	Paige Dysert, Sasanka Prabhala	Customer Hierarchy of Needs: Customer Centric Approach to Agile Product Development.	HCI (20)	2022	DBLP DOI BibTeX RDF
16	Eveliina Mali, Tiina Paananen, Lauri Frank, Markus Makkonen	A customer perspective on omnichannel customer journey and channel usage: A qualitative study.	STPIS	2022	DBLP BibTeX RDF
16	Bektur Ryskeldiev, Kotaro Hara, Mariko Kobayashi, Koki Kusano	Investigating Accessibility Challenges and Opportunities for Users with Low Vision Disabilities in Customer-to-Customer (C2C) Marketplaces.	ASSETS	2022	DBLP DOI BibTeX RDF
16	Kunal Moharkar, Kartik Kshirsagar, Suruchi Shrey, Neha Pasine, Rishu Kumar, Mansi A. Radke	Responding to customer queries automatically by customer reviews' based Question Answering.	NLPIR	2022	DBLP DOI BibTeX RDF
16	Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen	From Customer Data to Smart Customer Data: The Smart Data Transformation Process.	IESS	2022	DBLP DOI BibTeX RDF
16	Martin Sonntag, Jens Mehmann, Frank Teuteberg	AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2.	Wirtschaftsinformatik	2022	DBLP BibTeX RDF
16	Pengfei Cheng, Sanbin Xie, Jingxuan Jiang	The Impact of Perceived Customer Participation on Employees' Emotional Labor: The Cross-Level Moderating Effect of Customer Orientation.	ICISDM	2022	DBLP DOI BibTeX RDF
16	Tunahan Bozkan, Tuna Çakar, Alperen Sayar, Seyit Ertugrul	Customer Segmentation and Churn Prediction via Customer Metrics.	SIU	2022	DBLP DOI BibTeX RDF
16	Ryan W. Buell, Dennis Campbell, Frances X. Frei	The Customer May Not Always Be Right: Customer Compatibility and Service Performance.	Manag. Sci.	2021	DBLP DOI BibTeX RDF
16	Abdolreza Mosaddegh, Amir Albadvi, Mohammad Mehdi Sepehri, Babak Teimourpour	Dynamics of customer segments: A predictor of customer lifetime value.	Expert Syst. Appl.	2021	DBLP DOI BibTeX RDF
16	Huosong Xia, Xiaoting Pan, Wuyue An, Zuopeng Justin Zhang	Can Online Rating Reflect Authentic Customer Purchase Feelings? Understanding How Customer Dissatisfaction Relates to Negative Reviews.	J. Comput. Inf. Syst.	2021	DBLP DOI BibTeX RDF
16	R. Manivannan, R. Saminathan, S. Saravanan	An improved analytical approach for customer churn prediction using Grey Wolf Optimization approach based on stochastic customer profiling over a retail shopping analysis: CUPGO.	Evol. Intell.	2021	DBLP DOI BibTeX RDF
16	Nasrul Nasrul	The Effect of Service Quality, Customer Learning on Corporate Image, Satisfaction, Commitment, Loyality, and Customer Savings Interests and Decisions: A Study at Government Banks in Southeast Sulawesi.	Int. J. Electron. Gov. Res.	2021	DBLP DOI BibTeX RDF
16	Eli Sumarliah, Tieke Li, Bailin Wang, Anitha Moosa, Irene Sackey	The Impact of Customer Halal Supply Chain Knowledge on Customer Halal Fashion Purchase Intention.	Inf. Resour. Manag. J.	2021	DBLP DOI BibTeX RDF
16	Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli	Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.	Manuf. Serv. Oper. Manag.	2021	DBLP DOI BibTeX RDF
16	Navdeep Jain	Customer Sentiment Analysis using Weak Supervision for Customer-Agent Chat.	CoRR	2021	DBLP BibTeX RDF
16	Paul Karaenke, Maximilian Schiffer, Stefan Waldherr	The Customer is Always Right: Customer-Centered Pooling for Ride-Hailing Systems.	CoRR	2021	DBLP BibTeX RDF
16	Juram Kim, Chiehyeon Lim	Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses.	Adv. Eng. Informatics	2021	DBLP DOI BibTeX RDF
16	Sanjit Kumar Roy, Gaganpreet Singh, Saadia Shabnam	Modelling Customer Engagement Behaviour in Smart Retailing: Modelling Customer Engagement Behaviour.	Australas. J. Inf. Syst.	2021	DBLP DOI BibTeX RDF
16	Lokesh Arora, Prakash Singh, Vimal Bhatt, Bhuvanesh Sharma	Understanding and managing customer engagement through social customer relationship management.	J. Decis. Syst.	2021	DBLP DOI BibTeX RDF
16	Boris Galitsky	Artificial Intelligence for Customer Relationship Management - Solving Customer Problems		2021	DOI RDF
16	Jinfeng Wu, Zhiyuan Zhou, Delin Hou	Customer cooperative capability, perceived value and customer loyalty: a perspective of smart retailing.	WHICEB	2021	DBLP BibTeX RDF
16	Ying-Yu Chiang, Hsien-Hui Tang, Shu-Yi Chen	Obtaining External Motivation from Strangers: A Study on Customer-to-Customer Interaction in Gymnasiums.	HCI (45)	2021	DBLP DOI BibTeX RDF
16	Zineb Bouchriha, Sabra Farid, Smail Ouiddad	Customer Value Co-creation Behaviors Through Online Interactions in Luxury Hotels: Effect on Customer Loyalty.	HCI (45)	2021	DBLP DOI BibTeX RDF
16	Ceren Ulak	Customer Relationship Management Association Establishing A Customer Relationship Management Association That Will Act As A Roof With Big Data.	ISEEIE	2021	DBLP DOI BibTeX RDF
16	Shuangshuang Guo, Mingli Yin, Wenbin Zhang 0004, Ming Xu, Yujia Wang, Yuliang Shi	CPACS: Customer Preference-Aware Customer Service Solutions Recommendation.	ICBDT	2021	DBLP DOI BibTeX RDF
16	Máté Kovács, Daniil Buryakov, Victor V. Kryssanov	An Unsupervised Approach for Customer Need Assessment in E-commerce: A Case Study of Japanese Customer Reviews.	CCIOT	2021	DBLP DOI BibTeX RDF
16	Pengfei Cheng, Sanbin Xie, Jingxuan Jiang	How does Service Firm's Innovation Images affect Customer Participation? The Mediating role of Customer-company Identification.	IMMS	2021	DBLP DOI BibTeX RDF
16	Kai-Fu Yang, Hao-Wei Yang, Han-Ni Ho, Ting-Wei Liao	Creating Customer Loyalty in MUJI to Boost Customer Satisfaction with Service Quality - Take Switching Cost as the Moderator.	ICEBT	2021	DBLP DOI BibTeX RDF
16	Waldemar Jedrzejczyk	Managing Customer Relations and Value in Organizations with the Use of IT Tools: Customer Segmentation on the Market of Eco-Innovative Services.	KES	2021	DBLP DOI BibTeX RDF
16	Eun Tack Im, Phuong Huy Tung, Myeong-Seok Oh, Jun Yeob Lee, Simon Gim	A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview.	SNPD Winter	2021	DBLP DOI BibTeX RDF
16	Richard C. Li, Madeline L. Tee	Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems.	IEEM	2021	DBLP DOI BibTeX RDF
16	Niklas Scheidthauer, Julian Knoll, Rainer Groß	Visualizing Customer Journeys: How to Illustrate the Entire Customer Interaction Universe of a Commercial Website in Real Time.	I4CS	2021	DBLP DOI BibTeX RDF
16	Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna	Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application.	DSDE	2021	DBLP DOI BibTeX RDF
16	Umama Nasrin Haque, Rabin Mazumder	A Study on the Relationship Between Customer Loyalty and Customer Trust in Online Shopping.	Int. J. Online Mark.	2020	DBLP DOI BibTeX RDF
16	Tahir Iqbal	An Assessment of the Impact that Service Quality and Customer Satisfaction Possess on Customer Loyalty in Internet Banking.	Int. J. Online Mark.	2020	DBLP DOI BibTeX RDF
16	Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III	How Does Customer Service Offshoring Impact Customer Satisfaction?	J. Comput. Inf. Syst.	2020	DBLP DOI BibTeX RDF
16	Niklas Kühl 0001, Marius Mühlthaler, Marc Goutier	Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media.	Electron. Mark.	2020	DBLP DOI BibTeX RDF
16	Samar Rahi, Mazuri Abd. Ghani, Abdul Hafaz Ngah	Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction.	Int. J. Bus. Inf. Syst.	2020	DBLP DOI BibTeX RDF
16	Hyo Sun Jung, Hye Hyun Yoon	How do the Employees's Perceptions of Abusive Supervision Affect Customer Satisfaction in the Chain Restaurants? Employee-Customer Level Analysis.	Inf.	2020	DBLP DOI BibTeX RDF
16	Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee	The Voice of the Customer: Managing Customer Care in Twitter.	Inf. Syst. Res.	2020	DBLP DOI BibTeX RDF
16	Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001	ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses.	CoRR	2020	DBLP BibTeX RDF
16	Thomas Fotiadis	A study of the effect of customer citizenship behaviour on service quality, purchase intentions and customer satisfaction.	Int. J. Data Anal. Tech. Strateg.	2020	DBLP DOI BibTeX RDF
16	Olufemi Muibi Omisakin, Chanaka Bandara, Indrapriya Kularatne	Designing a Customer Feedback Service Channel Through AI to Improve Customer Satisfaction in the Supermarket Industry.	J. Inf. Knowl. Manag.	2020	DBLP DOI BibTeX RDF
16	Yerule Sanket Nagnath, Chih-Chung Kao, Wei-Cheng Sun, Chia-Hui Lin, Chung-Wei Hsieh	Realtime Customer Merchandise Engagement Detection and Customer Attribute Estimation with Edge Device.	ICCE-TW	2020	DBLP DOI BibTeX RDF
16	Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001	ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses.	ICSOC	2020	DBLP DOI BibTeX RDF
16	Nargess Tahmasbi, Elham Rastegari	Showing off Customer Care: How U.S. Airlines Deploy Impression Management by Publicizing Customer Care on Twitter.	AMCIS	2020	DBLP BibTeX RDF