Search results for "e-CRM"

Hits ?▲	Authors	Title	Venue	Year	Link
15	Michael Christofi, Alkis Thrassou, Hela Chebbi, Zafar U. Ahmed, Balakrishna Grandhi, Lea Iaia	CRM campaigns with choice for enhanced business process performance: The collectivist customers' collaborative role for positive word-of-mouth.	Bus. Process. Manag. J.	2020	DBLP DOI BibTeX RDF
15	Sheshadri Chatterjee, Soumya Kanti Ghosh 0001, Ranjan Chaudhuri	Knowledge management in improving business process: an interpretative framework for successful implementation of AI-CRM-KM system in organizations.	Bus. Process. Manag. J.	2020	DBLP DOI BibTeX RDF
15	Dandan Zhang, Jindong Liu, Lin Zhang 0021, Guang-Zhong Yang	Hamlyn CRM: a compact master manipulator for surgical robot remote control.	Int. J. Comput. Assist. Radiol. Surg.	2020	DBLP DOI BibTeX RDF
15	Anna Bellotto	Medieval manuscript descriptions and the Semantic Web: analysing the impact of CIDOC CRM on Italian codicological-paleographical data.	Digit. Humanit. Q.	2020	DBLP BibTeX RDF
15	Klaus-Dieter Gronwald	Integrated Business Information Systems - A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data, Second Edition		2020	DOI RDF
15	Rostislav Tumanov, Gabriel Viehhauser, Alina Feldmann, Barbara Koller	Spielräume modellieren. Eine digitale Edition von Giovanni Domenico Tiepolos Bildzyklus Divertimento per li Regazzi auf der Grundlage von CIDOC CRM.	DHd	2020	DBLP DOI BibTeX RDF
15	Simon Meier, Berit Gebel-Sauer, Petra Schubert	Knowledge Graph for the Visualisation of CRM Objects in a Social Network of Business Objects (SoNBO): Development of the SoNBO Visualiser.	CENTERIS/ProjMAN/HCist	2020	DBLP DOI BibTeX RDF
15	Siarhei Yasiukovich, Moutaz Haddara	Social CRM in SMEs: A Systematic Literature Review.	CENTERIS/ProjMAN/HCist	2020	DBLP DOI BibTeX RDF
15	Inês Koch, Cristina Ribeiro 0001, Carla Teixeira Lopes	ArchOnto, a CIDOC-CRM-Based Linked Data Model for the Portuguese Archives.	TPDL	2020	DBLP DOI BibTeX RDF
15	Manolis Gergatsoulis, Georgios Papaioannou, Eleftherios Kalogeros, Robert Carter	Representing Archeological Excavations Using the CIDOC CRM Based Conceptual Models.	MTSR	2020	DBLP DOI BibTeX RDF
15	Ewelina Szczekocka	Customer-Focused Churn Prevention with Social CRM at Orange Polska SA (Research in Progress).	BIS (Workshops)	2020	DBLP DOI BibTeX RDF
15	Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato	Social CRM Tools: A Systematic Mapping Study.	BIS (Workshops)	2020	DBLP DOI BibTeX RDF
15	Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antônio F. L. Jacob Junior, Diego Lisboa Cardoso	Social CRM: A Literature Review Based on Keywords Network Analysis.	BIS (Workshops)	2020	DBLP DOI BibTeX RDF
15	Julio A. N. Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt	Outsourcing of Social CRM Services in German SMEs.	BIS (Workshops)	2020	DBLP DOI BibTeX RDF
15	Roxana Marcu, Dan Popescu 0002, Iulian Danila	Optimize Recommendation Engine for Marketing System in Healthcare CRM.	ECAI	2020	DBLP DOI BibTeX RDF
15	Oyepeju Oyekola, Lai Xu 0001	Selecting SaaS CRM Solution for SMEs.	ICIST	2020	DBLP DOI BibTeX RDF
15	Sheshadri Chatterjee, Kuttimani Tamilmani, Nripendra P. Rana, Yogesh K. Dwivedi	Employees' Acceptance of AI Integrated CRM System: Development of a Conceptual Model.	TDIT (2)	2020	DBLP DOI BibTeX RDF
15	Jhonatan Boarim, Ana Regina Cavalcanti da Rocha	Quality Characteristics of CRM Systems.	SBQS	2020	DBLP DOI BibTeX RDF
15	Aleksandra Furman, Dominika Maison	Influence of different cause-related marketing (CRM) strategies on consumer decision making.	KES	2020	DBLP DOI BibTeX RDF
15	Halyna Ryzhkova, Yuliia Bartashevska	Analysis of the Effectiveness of Implementing a CRM System in an Enterprise.	ICTERI	2020	DBLP BibTeX RDF
15	Chien-Sing Lee, Lee-Yin Yew, Pai-Lek Chew, Yew-Keong Chee, Yit-Thang Hiew, Jing-Pynn Wong	Information Science-Knowledge Management-HCI-Project Management-CRM Models-Software Processes: - Implications To E-Commerce Open Design And Co-Design.	ICCSA (6)	2020	DBLP DOI BibTeX RDF
15	Dora Melo, Irene Pimenta Rodrigues, Inês Koch	Knowledge Discovery from ISAD, Digital Archive Data, into ArchOnto, a CIDOC-CRM based Linked Model.	KEOD	2020	DBLP DOI BibTeX RDF
15	Doru Rotovei, Viorel Negru	Multi-Agent Recommendation and Aspect Level Sentiment Analysis in B2B CRM Systems.	SYNASC	2020	DBLP DOI BibTeX RDF
15	Bashar Al Asaad, Doru Rotovei	Business Decisions Support using Sentiment Analysis in CRM Systems.	SYNASC	2020	DBLP DOI BibTeX RDF
15	Doru Rotovei, Daniela Zaharie, Viorel Negru, Daniel Pop	A decision support system for B2B CRM Systems using belief rules.	ICCP	2020	DBLP DOI BibTeX RDF
15	Emilio M. Sanfilippo, Béatrice Markhoff, Perrine Pittet	Ontological Analysis and Modularization of CIDOC-CRM.	FOIS	2020	DBLP DOI BibTeX RDF
15	Marie Puren, Pierre Vernus	Better preserving the European Silk Heritage with the SILKNOW ontology. A CRM extension for modelizing the production process of silk artefacts.	DH	2020	DBLP BibTeX RDF
15	Marie Puren, Pierre Vernus	Revenge of the Silk. Elaborating and using a CIDOC CRM extension: a case study on silk-related artefacts.	DH	2020	DBLP BibTeX RDF
15	François Vignale, Alessio Antonini, Guillaume Gravier	The Reading Experiences Ontology (REO): Reusing and Extending CIDOC CRM.	DH	2020	DBLP BibTeX RDF
15	Stavros Valsamidis, Athanasios Antonios Mandilas, Eirini I Mosxou, Lambros Tsourgiannis	CRM Systems in the Area of Eastern Macedonia and Thrace.	Int. J. Inf. Syst. Soc. Chang.	2019	DBLP DOI BibTeX RDF
15	Nancy Awadallah Awad, Sherif Gamal Saad	The Role of Information Technology and Customer Relationship Management Practices in Egyptian Hotels - A Descriptive Study in Sharm El Sheikh Hotels: IT and CRM Practices in Egyptian Hotels.	Int. J. Online Mark.	2019	DBLP DOI BibTeX RDF
15	V. Raj Kumar, L. Suganthi	Relative efficiency of social CRM software: a hybrid fuzzy AHP/DEA approach.	Int. J. Bus. Inf. Syst.	2019	DBLP DOI BibTeX RDF
15	Uriel Cambrón Hernández, Mariela Chávez Marcial	Apptojo: Behavioral Relationship between Consumers and Food Merchants through a CRM Mobile Application.	Res. Comput. Sci.	2019	DBLP BibTeX RDF
15	Frederico Cruz-Jesus, Andreia Pinheiro, Tiago Oliveira 0001	Understanding CRM adoption stages: empirical analysis building on the TOE framework.	Comput. Ind.	2019	DBLP DOI BibTeX RDF
15	Tung-Hsiang Chou	Exploring Relationship Quality of User's Cloud Service: The Case Study of SaaS CRM.	J. Organ. End User Comput.	2019	DBLP DOI BibTeX RDF
15	Rohit Gavval, Vadlamani Ravi, Kalavala Revanth Harshal, Akhilesh Gangwar, Kumar Ravi 0001	CUDA-Self-Organizing feature map based visual sentiment analysis of bank customer complaints for Analytical CRM.	CoRR	2019	DBLP BibTeX RDF
15	Wei-Hsi Hung, I-Cheng Chang, Yan Chen 0016, Ying-Li Ho	Aligning 4C Strategy with Social Network Applications for CRM Performance.	J. Glob. Inf. Manag.	2019	DBLP DOI BibTeX RDF
15	Shiv Ratan Agrawal, Divya Mittal	Measuring CRM Effectiveness in Indian Stock Broking Services.	J. Glob. Inf. Manag.	2019	DBLP DOI BibTeX RDF
15	Rajiv Dey, Sachin K. Jain, Prabin Kumar Padhy	Robust flexible adaptation gain based CRM for guaranteed transient performance.	Trans. Inst. Meas. Control	2019	DBLP DOI BibTeX RDF
15	Inês Koch, Nuno Freitas, Cristina Ribeiro 0001, Carla Teixeira Lopes, João Rocha da Silva	Knowledge Graph Implementation of Archival Descriptions Through CIDOC-CRM.	TPDL	2019	DBLP DOI BibTeX RDF
15	Mustafa Kavci, Ahmet Tekin, Cengiz Tarhan	Total Harmonic Distortion and Power Factor Improvement Technique for CRM Flyback PFC Converters.	MWSCAS	2019	DBLP DOI BibTeX RDF
15	Julio Augusto Nogueira Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt	Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.	BIS (Workshops)	2019	DBLP DOI BibTeX RDF
15	Christian-Emil Ore	Cultural Heritage objects, linking their context by ontologies and the FAIR3 data principles. What have the DH to offer, based on the CIDOC-CRM and TEI?	ODOCH@CAiSE	2019	DBLP BibTeX RDF
15	Niki Kyriakou, Euripidis N. Loukis	Ict Resources & Capabilities, Economic Crisis and CRM Adoption.	MCIS	2019	DBLP BibTeX RDF
15	Jhonatan Boarim, Ana Regina Cavalcanti da Rocha	Quality of CRM Systems: a systematic mapping study.	SBQS	2019	DBLP DOI BibTeX RDF
15	Olaf Reinhold, Rainer Alt	The Role of Social CRM in Social Information Systems: Findings from Four Case Studies.	HICSS	2019	DBLP BibTeX RDF
15	Doru Rotovei, Viorel Negru	Data Driven Sales Prediction Using Communication Sentiment Analysis in B2B CRM Systems.	SYNASC	2019	DBLP DOI BibTeX RDF
15	Sebastian Thomas Schork, Feroz Zahid, Dipesh Pradhan, Sébastien Kicin, Antonia Schwichtenberg	Building an Open-Source Cross-Cloud DevOps Stack for a CRM Enterprise Application: A Case Study.	OSS	2019	DBLP DOI BibTeX RDF
15	Zainab Shehzadi, Farooque Azam, Muhammad Waseem Anwar, Iqra Qasim	A Novel Framework for Change Requirement Management (CRM) In Agile Software Development (ASD).	ICICM	2019	DBLP DOI BibTeX RDF
15	Thiago P. Pimentel, Ronaldo R. Goldschmidt	Sequential Sentiment Pattern Mining to Predict Churn in CRM Systems: A Case Study with Telecom Data.	SBSI	2019	DBLP DOI BibTeX RDF
15	Maria Klara Jedrzejewska, Adrian Zjawinski, Vincent Karovic 0002, Iryna Ivanochko	Cloud CRM System for Mobile Virtual Network Operators.	INCoS	2019	DBLP DOI BibTeX RDF
15	Wolfgang Neussner, Natalia Kryvinska, Erich Markl	Bonus Programs for CRM in Retail Business.	INCoS	2019	DBLP DOI BibTeX RDF
15	Simone E. Griesser, Neha Gupta 0009	Triangulated Sentiment Analysis of Tweets for Social CRM.	SDS	2019	DBLP DOI BibTeX RDF
15	Jihad Ahmed Al-Ansari	From sentiment analysis to choreography of emotions: social media analysis for improved customer relationship management (CRM) in the Omani telecom sector.		2019	RDF
15	Christopher Zaby, Klaus D. Wilde	Intelligent Business Processes in CRM - Exemplified by Complaint Management.	Bus. Inf. Syst. Eng.	2018	DBLP DOI BibTeX RDF
15	Mohamed Al-Zadjali, Kamla Ali Al-Busaidi	Empowering CRM Through Business Intelligence Applications: A Study in the Telecommunications Sector.	Int. J. Knowl. Manag.	2018	DBLP DOI BibTeX RDF
15	Abdul Hakeem Memon, Mazhar Hussain Baloach, Anwar Ali Sahito, Amir Mahmood Soomro, Zubair Ahmed Memon	Achieving High Input PF for CRM Buck-Buck/Boost PFC Converter.	IEEE Access	2018	DBLP DOI BibTeX RDF
15	You-Shyang Chen, Chienwen Wu, Heng-Hsing Chu, Chien-Ku Lin, Huan-Ming Chuang	Analysis of performance measures in cloud-based ubiquitous SaaS CRM project systems.	J. Supercomput.	2018	DBLP DOI BibTeX RDF
15	Vinaysingh Chawan	Enhancing revenue management systems performance with CRM systems data.	Int. J. Bus. Inf. Syst.	2018	DBLP DOI BibTeX RDF
15	Gustavo Nogueira de Sousa, Luan Vinícius Huppes, Antônio Fernando Lavareda Jacob Jr., Fábio Manoel França Lobato	Adoção de Social CRM em Micro e Pequenas Empresas: Uma Análise do Mercado Santareno.	CoRR	2018	DBLP BibTeX RDF
15	Kun Hu, Zhe Li, Ying Liu, Luyin Cheng, Qi Yang, Yan Li	A Framework in CRM Customer Lifecycle: Identify Downward Trend and Potential Issues Detection.	CoRR	2018	DBLP BibTeX RDF
15	Pascaline Laure Tchienehom	Projet ModRef : migration de données vers des triplestores CIDOC-CRM et factorisation.	Document Numérique	2018	DBLP DOI BibTeX RDF
15	Junchao Mu, Lianxi Liu	A 12 mV Input, 90.8% Peak Efficiency CRM Boost Converter With a Sub-Threshold Startup Voltage for TEG Energy Harvesting.	IEEE Trans. Circuits Syst. I Regul. Pap.	2018	DBLP DOI BibTeX RDF
15	Martin Scholz, Sarah Wagner	Digitale Sammlungserschließung mit WissKI und CIDOC CRM.	DHd	2018	DBLP DOI BibTeX RDF
15	Taiwo Oseni, Mehmood Chadhar, Sasha Ivkovic, Sally Firmin	Organisational Learning with SaaS CRM - A case study of Higher Education.	ACIS	2018	DBLP BibTeX RDF
15	Jiangping Wan, Leqi Xie	A Bibliometric Review of Research Trends in Social CRM.	WHICEB	2018	DBLP BibTeX RDF
15	Robert Jay Shively, Joel Lachter, Robert W. Koteskey, Summer L. Brandt	Crew Resource Management for Automated Teammates (CRM-A).	HCI (6)	2018	DBLP DOI BibTeX RDF
15	Rolf B. Bänziger, Artie Basukoski, Thierry J. Chaussalet	Discovering Business Processes in CRM Systems by Leveraging Unstructured Text Data.	HPCC/SmartCity/DSS	2018	DBLP DOI BibTeX RDF
15	Toshant Sharma, Navjyoti Singh	Cultural Mapping of Villages in India Using CIDOC-CRM.	SW4CH@ESWC	2018	DBLP BibTeX RDF
15	Mohamoud Ali, Yugyung Lee	CRM Sales Prediction Using Continuous Time-Evolving Classification.	AAAI	2018	DBLP DOI BibTeX RDF
15	Neroida Selimi, Marika Apostolova Trpkovska, Lejla Abazi-Bexheti, Majlinda Fetaji	Utilization of Customer Relationship Management (CRM) theory, prototype and tools for improved strategic marketing in HE.	MECO	2018	DBLP DOI BibTeX RDF
15	Fabian Kaimer, Philipp Brune	Return of the JS: Towards a Node.js-Based Software Architecture for Combined CMS/CRM Applications.	EUSPN/ICTH	2018	DBLP DOI BibTeX RDF
15	Franco Niccolucci, Achille Felicetti	A CIDOC CRM-based Model for the Documentation of Heritage Sciences.	DigitalHERITAGE/VSMM	2018	DBLP DOI BibTeX RDF
15	Ines Bannour, Claudia Marinica, Luc Bouiller, Ruven Pillay, Claude Darrieumerlou, Olivier Malavergne, Dimitris Kotzinos, Cheikh Niang	CRMCR - a CIDOC-CRM extension for supporting semantic interoperability in the conservation and restoration domain.	DigitalHERITAGE/VSMM	2018	DBLP DOI BibTeX RDF
15	Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt	Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.	WI	2018	DBLP DOI BibTeX RDF
15	Beatriz Nery Rodrigues Chagas, Julio Augusto Nogueira Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt	Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.	WI	2018	DBLP DOI BibTeX RDF
15	Gabriela M. Barata, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Rainer Alt	Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.	WI	2018	DBLP DOI BibTeX RDF
15	Florian Kräutli, Matteo Valleriani, Esther Chen, Christoph Sander, Dirk Wintergrün, Sabine Bertram, Gesa Funke, Chantal Wahbi, Manon Gumpert, Victoria Beyer, Nana Citron, Guillaume Ducoffe	Digital Modelling of Knowledge Innovations In Sacrobosco's Sphere: A Practical Application Of CIDOC-CRM And Linked Open Data With CorpusTracer.	DH	2018	DBLP BibTeX RDF
15	Abdulrahman H. Altalhi, Abdullah Al-Malaise Al-Ghamdi, Zahid Ullah 0004, Farrukh Saleem	Developing a framework and algorithm for scalability to evaluate the performance and throughput of CRM systems.	Intell. Autom. Soft Comput.	2017	DBLP DOI BibTeX RDF
15	Hichem Benaissa Anouar Badsi, Abdessamed Réda Ghomari, Leila Zemmouchi-Ghomari	A CRM Process Model for Agent-Based Simulation.	Int. J. Serv. Sci. Manag. Eng. Technol.	2017	DBLP DOI BibTeX RDF
15	Eetu Mäkelä, Juha Törnroos, Thea Lindquist, Eero Hyvönen	WW1LOD: an application of CIDOC-CRM to World War 1 linked data.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Franco Niccolucci, Sorin Hermon	Expressing reliability with CIDOC CRM.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Achille Felicetti, Francesca Murano	Scripta manent: a CIDOC CRM semiotic reading of ancient texts.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Athanasios Velios, Aurélie Martin	Off-the-shelf CRM with Drupal: a case study of documenting decorated papers.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Gerald Hiebel, Martin Doerr, Øyvind Eide	CRMgeo: A spatiotemporal extension of CIDOC-CRM.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Franco Niccolucci	Documenting archaeological science with CIDOC CRM.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Franco Niccolucci	Extending, mapping, and focusing the CIDOC CRM - Introduction to the special issue.	Int. J. Digit. Libr.	2017	DBLP DOI BibTeX RDF
15	Faten N. Jaber, Lyndon Simkin	Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context.	Behav. Inf. Technol.	2017	DBLP DOI BibTeX RDF
15	Óscar González-Benito, Wander Trindade Venturini, Javier González-Benito	CRM Technology: Implementation Project and Consulting Services as Determinants of Success.	Int. J. Inf. Technol. Decis. Mak.	2017	DBLP DOI BibTeX RDF
15	Kumar Ravi 0001, Vadlamani Ravi, P. Sree Rama Krishna Prasad	Fuzzy formal concept analysis based opinion mining for CRM in financial services.	Appl. Soft Comput.	2017	DBLP DOI BibTeX RDF
15	Meina Song, Xuejun Zhao, Haihong E, Zhonghong Ou	Statistics-based CRM approach via time series segmenting RFM on large scale data.	Knowl. Based Syst.	2017	DBLP DOI BibTeX RDF
15	Valentina Bartalesi, Carlo Meghini, Daniele Metilli	A conceptualisation of narratives and its expression in the CRM.	Int. J. Metadata Semant. Ontologies	2017	DBLP DOI BibTeX RDF
15	Ali Ahani, Nor Zairah Ab. Rahim, Mehrbakhsh Nilashi	Forecasting social CRM adoption in SMEs: A combined SEM-neural network method.	Comput. Hum. Behav.	2017	DBLP DOI BibTeX RDF
15	Alireza Souri, Parvaneh Asghari, Reza Rezaei	Software as a service based CRM providers in the cloud computing: Challenges and technical issues.	J. Serv. Sci. Res.	2017	DBLP DOI BibTeX RDF
15	Klaus-Dieter Gronwald	Integrated Business Information Systems - A Holistic View of the Linked Business Process Chain ERP-SCM-CRM-BI-Big Data		2017	DOI RDF
15	Peggy Große, Sarah Wagner	Langzeitinterpretierbarkeit auf Basis des CIDOC-CRM in inter- und transdisziplinären Forschungsprojekten am Germanischen Nationalmuseum (GNM), Nürnberg.	DHd	2017	DBLP DOI BibTeX RDF
15	Koratagere R. Vishwanath, Balaji Sankaranarayanan	Customer Value Creation in CRM Initiatives: The Impacts of Organizational Learning and IT Capabilities.	AMCIS	2017	DBLP BibTeX RDF
15	Sara Maio Fernandes, Carlos Coutinho	Key performance indicators for improving a CRM implementation.	ICE/ITMC	2017	DBLP DOI BibTeX RDF
15	Tugba Özacar, Övünç Öztürk, Lobaba Salloutah, Fulya Yüksel, Baraa Abdülbaki, Elif Bilici	A Semantic Web Case Study: Representing the Ephesus Museum Collection Using Erlangen CRM Ontology.	MTSR	2017	DBLP DOI BibTeX RDF
15	Jianxin Gao, Xusheng Wu, Wei Gao, Xiaona Wang	Power factor calculation method for the rectifier which AC side connected CRM LCL resonant converter.	IECON	2017	DBLP DOI BibTeX RDF