Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
15	Wen-Jang Jih 0001	Impact of e-CRM on Website Loyalty of a Public Organization's Customers.	Inf. Resour. Manag. J.	2011	DBLP DOI BibTeX RDF
15	Seung Hyun Kim, Tridas Mukhopadhyay	Determining Optimal CRM Implementation Strategies.	Inf. Syst. Res.	2011	DBLP DOI BibTeX RDF
15	Purnima S. Sangle, Preety Awasthi	Consumer's expectations from mobile CRM services: a banking context.	Bus. Process. Manag. J.	2011	DBLP DOI BibTeX RDF
15	Mohammad Ali Shafia, Mohammad Mahdavi Mazdeh, Mahboobeh Vahedi, Mehrdokht Pournader	Applying fuzzy balanced scorecard for evaluating the CRM performance.	Ind. Manag. Data Syst.	2011	DBLP DOI BibTeX RDF
15	Marco Tereso, Jorge Bernardino	Open Source CRM Systems for SMEs	CoRR	2011	DBLP BibTeX RDF
15	Faramak Zandi, Madjid Tavana	A fuzzy group quality function deployment model for e-CRM framework assessment in agile manufacturing.	Comput. Ind. Eng.	2011	DBLP DOI BibTeX RDF
15	Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha	The successful implementation of customer relationship management (CRM) system projects.	Data Base	2011	DBLP DOI BibTeX RDF
15	Anastasia Angelopoulou, Chrisa Tsinaraki, Stavros Christodoulakis	Mapping MPEG-7 to CIDOC/CRM.	TPDL	2011	DBLP DOI BibTeX RDF
15	Wilfrid Azan	« Human agency », ERP and CRM: the roles of final users in the postimplementation phase.	AMCIS	2011	DBLP BibTeX RDF
15	Ina Friedrich, Jon Sprenger, Michael H. Breitner	Discussion and Validation of a CRM System Selection Approach with Experts.	AMCIS	2011	DBLP BibTeX RDF
15	René Bröcker, Johannes Tiemeyer	Cloud-basierte CRM Systeme in der Weinwirtschaft.	GIL Jahrestagung	2011	DBLP BibTeX RDF
15	Sheng-Chuan Wu	The CRM of Tomorrow with Semantic Technology.	KTW	2011	DBLP DOI BibTeX RDF
15	Ezendu Ariwa, Daminni Grover	Digital Marketization of e-CRM in Effective Delivery of Financial Engineering in Global Organisations: Trends, Benefits and Critical Meta-Dynamic Issues.	ICeND	2011	DBLP DOI BibTeX RDF
15	Ana Hol	CRM for SMEs.	ISD	2011	DBLP DOI BibTeX RDF
15	Jong Kyung Paek, Jong-eun Lee, Kiyoung Choi	CRM: Configurable Range Memory for Fast Reconfigurable Computing.	IPDPS Workshops	2011	DBLP DOI BibTeX RDF
15	Sarika Sharma, D. P. Goyal	Critical Success Factors for CRM Implementation: A Study on Indian Banks.	ICISTM	2011	DBLP DOI BibTeX RDF
15	Terence Saldanha, Mayuram S. Krishnan	BI and CRM for Customer Involvement in Product and Service Development.	ICIS	2011	DBLP BibTeX RDF
15	Olaf Reinhold, Rainer Alt	Analytical Social CRM: Concept and Tool Support.	Bled eConference	2011	DBLP BibTeX RDF
15	Alireza Nili, Abbas Keramati	Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context.	DEIS	2011	DBLP DOI BibTeX RDF
15	Ammar Memari, Benjamin Wagner vom Berg, Jorge Marx Gómez	Sustainable CRM for Mobility Services based on SOA architecture.	ITEE	2011	DBLP DOI BibTeX RDF
15	Lerina Aversano, Maria Tortorella	Applying EFFORT for Evaluating CRM Open Source Systems.	PROFES	2011	DBLP DOI BibTeX RDF
15	Nicolas Guillaume	Next Generation Mail: Toward a Personal Social CRM.	Web Intelligence/IAT Workshops	2011	DBLP DOI BibTeX RDF
15	Kai Jannaschk, Claas Anders Rathje, Bernhard Thalheim, Frank Förster	A Generic Database Schema for CIDOC-CRM Data Management.	ADBIS (2)	2011	DBLP BibTeX RDF
15	Xun Liang 0001	CRM business cloud computing.	ICCC	2011	DBLP DOI BibTeX RDF
15	Hongsheng Xu, Lan Wang	Application of Analysis CRM Based on Association Rules Mining in Variable Precision Rough Set.	CSEE (3)	2011	DBLP DOI BibTeX RDF
15	Dushyant Kumar Sharma	A social network perspective by CRM.	GrC	2011	DBLP DOI BibTeX RDF
15	Peter Flory	Towards a taxonomy of reusable CRM requirements for the Not for Profit sector.		2011	RDF
15	Kurt H. Thearling	Data Mining for CRM.	Data Mining and Knowledge Discovery Handbook	2010	DBLP DOI BibTeX RDF
15	Martin Gneiser	Value-Based CRM.	Bus. Inf. Syst. Eng.	2010	DBLP DOI BibTeX RDF
15	Hyung-Su Kim, Young-Gul Kim, Chan-Wook Park	Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea.	Decis. Support Syst.	2010	DBLP DOI BibTeX RDF
15	Adir Even, Ganesan Shankaranarayanan, Paul D. Berger	Evaluating a model for cost-effective data quality management in a real-world CRM setting.	Decis. Support Syst.	2010	DBLP DOI BibTeX RDF
15	Shin-Yuan Hung, Wei-Hsi Hung, Chia-An Tsai, Shu-Chen Jiang	Critical factors of hospital adoption on CRM system: Organizational and information system perspectives.	Decis. Support Syst.	2010	DBLP DOI BibTeX RDF
15	Seyed Mohammad Seyedhosseini, Anahita Maleki, Mohammad R. Gholamian	Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty.	Expert Syst. Appl.	2010	DBLP DOI BibTeX RDF
15	Torsten Becker, Julia Heidemann, Nora Kamprath, Marco C. Meier, Maximilian Röglinger	Wirtschaftlichkeitsanalyse für CRM-Systeme - ein Erfahrungsbericht.	Wirtschaftsinformatik Manag.	2010	DBLP DOI BibTeX RDF
15	Christopher Bull 0002	Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG.	Int. J. Inf. Manag.	2010	DBLP DOI BibTeX RDF
15	Marlies Olensky	Semantic interoperability in Europeana. An examination of CIDOC CRM in digital cultural heritage documentation.	Bull. IEEE Tech. Comm. Digit. Libr.	2010	DBLP BibTeX RDF
15	Maria Theodoridou, Yannis Tzitzikas, Martin Doerr, Yannis Marketakis, Valantis Melessanakis	Modeling and querying provenance by extending CIDOC CRM.	Distributed Parallel Databases	2010	DBLP DOI BibTeX RDF
15	Wen-Jang Jih 0001, Su-Fang Lee	Effects of e-CRM Value Perceptions on Website Loyalty: An Empirical Investigation from Customer Perspective.	Int. J. E Bus. Res.	2010	DBLP DOI BibTeX RDF
15	Christopher Bull 0002, Alison Adam	Customer relationship management information systems (CRM-IS) and the realisation of moral agency.	J. Inf. Commun. Ethics Soc.	2010	DBLP DOI BibTeX RDF
15	Yi-Yuan Liu	Does Technology Acceptance Change the Way from CRM to Customer Loyalty?: An Empirical Study on the Banking Industry.	Int. J. E Serv. Mob. Appl.	2010	DBLP DOI BibTeX RDF
15	Jayanthi Ranjan, Vishal Bhatnagar	Information security-enabled business process architecture for mobile CRM: the role of technology, planning, training and process.	Int. J. Netw. Virtual Organisations	2010	DBLP DOI BibTeX RDF
15	Alireza Faed, Afsaneh Ashouri, Mehdi Faed	The Transition of Sports Marketing from E-CRM to E-SRM.	3PGCIC	2010	DBLP DOI BibTeX RDF
15	Alireza Faed, Pedram Radmand, Alex Talevski	The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting.	3PGCIC	2010	DBLP DOI BibTeX RDF
15	Alireza Faed, Chen Wu 0001, Elizabeth Chang 0001	Intelligent CRM on the Cloud.	NBiS	2010	DBLP DOI BibTeX RDF
15	Wolfgang Leußer, Klaus D. Wilde	Root causes affecting data quality in CRM.	MKWI	2010	DBLP BibTeX RDF
15	Ina Friedrich, Jon Sprenger, Michael H. Breitner	CRM Evaluation.	MKWI	2010	DBLP BibTeX RDF
15	Elsa Fontainha	The Determinants of ERP, SCM and CRM Systems in European Firms.	CENTERIS (1)	2010	DBLP DOI BibTeX RDF
15	Manolis Gergatsoulis, Lina Bountouri, Panorea Gaitanou, Christos Papatheodorou	Query Transformation in a CIDOC CRM Based Cultural Metadata Integration Environment.	ECDL	2010	DBLP DOI BibTeX RDF
15	Beom-Soo Shim, Yong-Moo Suh	CRM Strategies for A Small-Sized Online Shopping Mall Based on Association Rules and Sequential Patterns.	PACIS	2010	DBLP BibTeX RDF
15	Afsaneh Ashouri, Alireza Faed	The Impact of Multichannel Customer Management on e-CRM.	EMS	2010	DBLP DOI BibTeX RDF
15	Xiaolong Deng, Bai Wang 0001, XiLu Zhu	Reconstruct and Evaluate of Telecom CRM for Full Service.	APSCC	2010	DBLP DOI BibTeX RDF
15	Daniel Hilkert, Christian M. Wolf, Alexander Benlian, Thomas Hess	The "As-a-Service"-Paradigm and Its Implications for the Software Industry - Insights from a Comparative Case Study in CRM Software Ecosystems.	ICSOB	2010	DBLP DOI BibTeX RDF
15	Ceri Binding	Implementing Archaeological Time Periods Using CIDOC CRM and SKOS.	ESWC (1)	2010	DBLP DOI BibTeX RDF
15	Virgilijus Sakalauskas, Dalia Kriksciuniene	Sensitivity Analysis of CRM Indicators.	ISNN (2)	2010	DBLP DOI BibTeX RDF
15	Ke Nan Wang, Shao Qian	Apply of Data Ming Technology in CRM.	DBTA	2010	DBLP DOI BibTeX RDF
15	Petra Schubert, Susan P. Williams	Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study.	Bled eConference	2010	DBLP BibTeX RDF
15	M. A. H. Farquad, Vadlamani Ravi, S. Bapi Raju	Rule Extraction from Support Vector Machine Using Modified Active Learning Based Approach: An Application to CRM.	KES (1)	2010	DBLP DOI BibTeX RDF
15	Alireza Faed	A conceptual model for interactivity, complaint and expectation for CRM.	CISIM	2010	DBLP DOI BibTeX RDF
15	Manisha Rathi	Regression Modeling Technique on Data Mining for Prediction of CRM.	ICT	2010	DBLP DOI BibTeX RDF
15	Soyoung Cha, Jung Wha Kim	Constructing a Foundation for Semantic Structure of Korean Heritage Information: A Study on Creating a Substructure of Korean Heritage Portal by Implementing CIDOC CRM.	ICSC	2010	DBLP DOI BibTeX RDF
15	Olivier Curé, Mariette Sérayet, Odile Papini, Pierre Drap	Toward a Novel Application of CIDOC CRM to Underwater Archaeological Surveys.	ICSC	2010	DBLP DOI BibTeX RDF
15	Xiaoyu Li, Changzheng He, Panos Liatsis	A New Robust Classification Method for CRM.	APWCS	2010	DBLP DOI BibTeX RDF	TS-GMDH, experiment, noise, customer
15	Alireza Faed, Afsaneh Ashouri, Chen Wu	The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM.	KMIS	2010	DBLP BibTeX RDF
15	Fang Wei, Mao Shuai	Analysis on the Application of CRM in Logistics Enterprises.	ICEE	2010	DBLP DOI BibTeX RDF
15	Shengdong Lin, Wei Xu, Yanting Guo	A Survey of Current CRM Practices in China.	ICEE	2010	DBLP DOI BibTeX RDF
15	Siyu Xiao	Application Research of CRM Based on SaaS.	ICEE	2010	DBLP DOI BibTeX RDF
15	Wang Hualin	The Exploitation and Utilization of Customer Database in CRM.	ICEE	2010	DBLP DOI BibTeX RDF
15	Dojanah Bader, Sanaa Khalaf	CRM Enhance e-Business Quality.	CSREA EEE	2010	DBLP BibTeX RDF
15	Navid Nikmehr, Leila Sinaei, Mir Mahdi Seyed Esfahani	A Fuzzy Approach for CRM System Selection in e-Business.	CSREA EEE	2010	DBLP BibTeX RDF
15	Anke Gericke, Tobias Bucher	Realization Approaches of Customer Relationship Management - A Design Science Research Contribution to Support the Construction of Situational CRM Artifacts.	DESRIST	2010	DBLP DOI BibTeX RDF
15	Ritu Sinha, Chandrashekhar Kaushik	CRM in Pharmaceutical Sector: Meeting the Challenges of Changing Healthcare Environment.	BAIP	2010	DBLP DOI BibTeX RDF
15	Antonio Bella, Cèsar Ferri Ramirez, José Hernández-Orallo, M. José Ramírez-Quintana	Data Mining Strategies for CRM Negotiation Prescription Problems.	IEA/AIE (1)	2010	DBLP DOI BibTeX RDF
15	Alireza Faed, Afsaneh Ashouri, Chen Wu	The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies.	ICIS	2010	DBLP DOI BibTeX RDF
15	Chin Li Tseng	3 As strategic factors indices of Loyalty-Based CRM: Alignment, affection, and adjustment.	ICIS	2010	DBLP DOI BibTeX RDF
15	Tiago Garrochinho, Luís Veiga	CRM-OO-VM: a checkpointing-enabled Java VM for efficient and reliable e-science applications in grids.	MGC@Middleware	2010	DBLP DOI BibTeX RDF
15	Ding Pan	Data mining process model for marketing and CRM.	ICMLC	2010	DBLP DOI BibTeX RDF
15	Gülfem Isiklar Alptekin	Alternative spectrum trading architectures in cognitive radio networks: Spectrum exchange, CRM, strict power control (Alternatif spektrum ticareti modelleri: Spectrum değişimi, miy, katı güç kontrolü)		2010	RDF
15	So Young Sohn, In Sang Chang	CRM to improve the avoidance tendency in science and engineering college in Korea.	Expert Syst. Appl.	2009	DBLP DOI BibTeX RDF
15	Sun Young Shin, Tae Hee Moon, So Young Sohn	Corrigendum "Structural equation model for effective CRM of information infrastructure industry in Korea" [Experts Systems with Applications 36 (2P1) (2009) 1695-1705].	Expert Syst. Appl.	2009	DBLP DOI BibTeX RDF
15	Sun Young Shin, Tae Hee Moon, So Young Sohn	Structural equation model for effective CRM of information infrastructure industry in Korea.	Expert Syst. Appl.	2009	DBLP DOI BibTeX RDF
15	Irene Lourdi, Christos Papatheodorou, Martin Doerr	Semantic Integration of Collection Description: Combining CIDOC/CRM and Dublin Core Collections Application Profile.	D Lib Mag.	2009	DBLP DOI BibTeX RDF
15	Bernd Heinrich, Mathias Klier, Marcus Kaiser	A Procedure to Develop Metrics for Currency and its Application in CRM.	ACM J. Data Inf. Qual.	2009	DBLP DOI BibTeX RDF	metrics, Data quality, information quality
15	Dimitrios A. Koutsomitropoulos, Georgia D. Solomou, Theodore S. Papatheodorou	Metadata and Semantics in Digital Object Collections: A Case-Study on CIDOC-CRM and Dublin Core and a Prototype Implementation.	J. Digit. Inf.	2009	DBLP BibTeX RDF
15	Tatsuya Inaba	Realization of SCM and CRM by Using RFID-captured Consumer Behavior Information.	J. Networks	2009	DBLP DOI BibTeX RDF
15	Kevin R. Parker, Philip S. Nitse, Siong Meng Albert Tay	The Impact of Inaccurate Color on Customer Retention and CRM.	Informing Sci. Int. J. an Emerg. Transdiscipl.	2009	DBLP DOI BibTeX RDF
15	Eunjin Kim, Byungtae Lee	Strategic Use of Analytical CRM in a Market with Network Effects and Switching Costs: Terminating Unprofitable Customer Relationships.	J. Organ. Comput. Electron. Commer.	2009	DBLP DOI BibTeX RDF
15	Wenjuan Wang, Darshana Sedera, Felix B. Tan	Measuring CRM and SCM Benefits: a Preliminary Measurement Model.	PACIS	2009	DBLP BibTeX RDF
15	Branimir Dukic, Marcel Meler, Josip Mesaric	Conceptual model for promotion of Croatian tourist product based on integration of CRM and Web technologies.	ITI	2009	DBLP DOI BibTeX RDF
15	Zahid Ullah 0004, Abdullah S. Al-Mudimigh	CRM Scorecard Measurement: The Case for the Banking Sector in Saudi Arabia.	EMS	2009	DBLP DOI BibTeX RDF
15	Huma Hamid	Towards unfolding CRM implementation challenges in Pakistan: A case study.	ECIS	2009	DBLP BibTeX RDF
15	Wei Xu	Making CRM work through supply chain efficiency.	SOLI	2009	DBLP DOI BibTeX RDF
15	Verónika Peralta, Virginie Thion-Goasdoué, Zoubida Kedad, Laure Berti-Équille, Isabelle Comyn-Wattiau, Sylvaine Nugier, Samira Si-Said Cherfi	Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company.	ICIQ	2009	DBLP BibTeX RDF
15	Joseph P. Bigus, Upendra Chitnis, Prasad M. Deshpande, Ramakrishnan Kannan, Mukesh K. Mohania, Sumit Negi, Deepak Padmanabhan 0001, Edwin P. D. Pednault, Soujanya Soni, Bipen K. Telkar, Brian F. White	CRM Analytics Framework.	COMAD	2009	DBLP BibTeX RDF
15	Bin Fang, Shoufeng Ma	Data Mining Technology and Its Application in CRM of Commercial Banks.	DBTA	2009	DBLP DOI BibTeX RDF
15	Darshana Sedera, Wenjuan Wang	Towards a CRM and SCM Benefits Measurement Model.	ICIS	2009	DBLP BibTeX RDF
15	Wander Trindade Venturini, Óscar González-Benito	CRM Technological Solutions: An Approach Of The Critical Success Factors In The Implementation Process.	MCIS	2009	DBLP BibTeX RDF
15	Olaf Reinhold, Rainer Alt	Enhancing Collaborative CRM with Mobile Technologies.	Bled eConference	2009	DBLP BibTeX RDF
15	Wei Zhou 0001, Selwyn Piramuthu	RFID and Real-Time CRM.	Intelligent Environments (Workshops)	2009	DBLP DOI BibTeX RDF
15	Bernd Heinrich, Gregor Zellner, Susanne Leist	CRM Actions and Processes - Goal-oriented Design based on Relationship Values.	Wirtschaftsinformatik (2)	2009	DBLP BibTeX RDF
15	Abdullah S. Al-Mudimigh, Zahid Ullah 0004, Farrukh Saleem	Data mining strategies and techniques for CRM systems.	SoSE	2009	DBLP BibTeX RDF