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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
17 | Saharon Rosset, Einat Neumann |
Integrating Customer Value Considerations into Predictive Modeling. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICDM ![In: Proceedings of the 3rd IEEE International Conference on Data Mining (ICDM 2003), 19-22 December 2003, Melbourne, Florida, USA, pp. 283-290, 2003, IEEE Computer Society, 0-7695-1978-4. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Mustafa Jarrar, Ruben Verlinden, Robert Meersman |
Ontology-Based Customer Complaint Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OTM Workshops ![In: On The Move to Meaningful Internet Systems 2003: OTM 2003 Workshops, OTM Confederated International Workshops, HCI-SWWA, IPW, JTRES, WORM, WMS, and WRSM 2003, Catania, Sicily, Italy, November 3-7, 2003, Proceedings, pp. 594-606, 2003, Springer, 3-540-20494-6. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Karen Holtzblatt, Joerg Beringer |
Making customer-centered design work in the real world of organizations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003, pp. 862-863, 2003, ACM, 1-58113-637-4. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
organizational change, requirements gathering |
17 | Hideyoshi Yanagisawa, Shuichi Fukuda |
Interactive Design Support System by Customer Evaluation and Genetic Evolution: Application to Eye Glass Frame. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES ![In: Knowledge-Based Intelligent Information and Engineering Systems, 7th International Conference, KES 2003, Oxford, UK, September 3-5, 2003, Proceedings, Part II, pp. 481-487, 2003, Springer, 3-540-40804-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Jerry Fjermestad, Nicholas C. Romano Jr. |
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 36th Hawaii International Conference on System Sciences (HICSS-36 2003), CD-ROM / Abstracts Proceedings, January 6-9, 2003, Big Island, HI, USA, pp. 183, 2003, IEEE Computer Society, 0-7695-1874-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Robert Dahlberg, Shishpal Rawat, Jen Bernier, Gina Gloski, Aurangzeb Khan, Kaushik Patel, Paul Ruddy, Naveed A. Sherwani, Ronnie Vasishta |
COT - customer owned trouble. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DAC ![In: Proceedings of the 40th Design Automation Conference, DAC 2003, Anaheim, CA, USA, June 2-6, 2003, pp. 91-92, 2003, ACM, 1-58113-688-9. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Qian Wang, Rajan Batta, Christopher M. Rump |
Algorithms for a Facility Location Problem with Stochastic Customer Demand and Immobile Servers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. Oper. Res. ![In: Ann. Oper. Res. 111(1-4), pp. 17-34, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
heuristics, tabu search, branch and bound, queueing, facility location |
17 | Paul Hodgetts |
Beyond the Customer: Agile Business Practices for XP. ![Search on Bibsonomy](Pics/bibsonomy.png) |
XP/Agile Universe ![In: Extreme Programming and Agile Methods - XP/Agile Universe 2002, Second XP Universe and First Agile Universe Conference Chicago, IL, USA, August 4-7, 2002, Proceedings, pp. 261-262, 2002, Springer, 3-540-44024-0. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Matthias Enzmann, Thomas Kunz, Markus Schneider 0002 |
Privacy Protection through Unlinkability of Customer Activities in Business Processes Using Mobile Agents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EC-Web ![In: E-Commerce and Web Technologies, Third International Conference, EC-Web 2002, Aix-en-Provence, France, September 2-6, 2002, Proceedings, pp. 314-323, 2002, Springer, 3-540-44137-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Robert Olesen, Jørn Johansen |
Cooperate or Conquer? A Danish Survey of the Customer-Supplier Relationship. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECSQ ![In: Software Quality - ECSQ 2002, 7th International Conference, Helsinki, Finland, June 9-13, 2002, Proceedings, pp. 207-216, 2002, Springer, 3-540-43749-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Gediminas Adomavicius, Alexander Tuzhilin |
Using Data Mining Methods to Build Customer Profiles. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Computer ![In: Computer 34(2), pp. 74-82, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
17 | Colette Rolland, Naveen Prakash |
Matching ERP System Functionality to Customer Requirements. ![Search on Bibsonomy](Pics/bibsonomy.png) |
RE ![In: 5th IEEE International Symposium on Requirements Engineering (RE 2001), 27-31 August 2001, Toronto, Canada, pp. 66-75, 2001, IEEE Computer Society, 0-7695-1125-2. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
17 | Sungjune Park |
Neural Networks and Customer Grouping in E-Commerce: A Framework Using Fuzzy ART. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AIWoRC ![In: 2000 Academia / Industry Working Conference on Research Challenges (AIWoRC 2000), Next Generation Enterprises: Virtual Organizations and Mobile / Pervasive Technologies, 27-29 April 2000, Buffalo, NY, USA, pp. 331-336, 2000, IEEE Computer Society, 0-7695-0628-3. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
17 | I-Jen Chiang, Tsau Young Lin |
Using Rough Sets to Build-up Web-Based One to One Customer Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
COMPSAC ![In: 24th International Computer Software and Applications Conference (COMPSAC 2000), 25-28 October 2000, Taipei, Taiwan, pp. 463-464, 2000, IEEE Computer Society, 0-7695-0792-1. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
17 | Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijnum, Leo de Goede |
A Customer Service Management Architecture for the Internet. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DSOM ![In: Services Management in Intelligent Networks, 11th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2000, Austin, Texas, USA, December 4-6, 2000, Proceedings, pp. 71-82, 2000, Springer, 3-540-41427-4. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
17 | Katja Gelbrich, Reza Nakhaeizadeh |
Value Miner: A Data Mining Environment for the Calculation of the Customer Lifetime Value with Application to the Automotive Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECML ![In: Machine Learning: ECML 2000, 11th European Conference on Machine Learning, Barcelona, Catalonia, Spain, May 31 - June 2, 2000, Proceedings, pp. 154-161, 2000, Springer, 3-540-67602-3. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
17 | John A. Hughes, Jon O'Brien, David Randall 0001, Tom Rodden, Mark Rouncefield, Peter Tolmie |
Getting to know the 'customer in the machine'. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GROUP ![In: Proceedings of GROUP'99, International Conference on Supporting Group Work, November 14-17, 1999, Embassy Suites Hotel, Phoenix, Arizona, USA, pp. 30-39, 1999, ACM, 1-58113-065-1. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
retail financial services, computer supported cooperative work, ethnography, customers |
17 | Maria Barra, Giuseppe Cattaneo, Mario Izzo, Alberto Negro, Vittorio Scarano |
Symmetric Adaptive Customer Modeling for Electronic Commerce in a Distributed Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Trends in Distributed Systems for Electronic Commerce ![In: Trends in Distributed Systems for Electronic Commerce, International IFIP/GI Working Conference, TREC'98, Hamburg, Germany, June 3-5, 1998, Proceedings, pp. 11-25, 1998, Springer, 3-540-64564-0. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
17 | Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato |
Business process management in customer contact services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
NOMS ![In: 1998 Network Operations and Management Symposium, NOMS 98, New Orleans, LA, USA, February 15-20, 1998. Proceedings, pp. 493-502, 1998, IEEE, 0-7803-4352-2. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
17 | A. E. Eiben, A. E. Koudijs, Frank Slisser |
Genetic Modelling of Customer Retention. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EuroGP ![In: Genetic Programming, First European Workshop, EuroGP'98, Paris, France, April 14-15, 1998, Proceedings, pp. 178-186, 1998, Springer, 3-540-64360-5. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
17 | Johan Vanwelkenhuysen |
Quality Requirements Analysis in Customer-Centered Software Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICRE ![In: Proceedings of the 2nd International Conference on Requirements Engineering, ICRE '96, Colorado Springs, Colorado, USA, April 15-18, 1996, pp. 117-125, 1996, IEEE Computer Society, 0-8186-7252-8. The full citation details ...](Pics/full.jpeg) |
1996 |
DBLP DOI BibTeX RDF |
|
16 | Seongbeom Kim, Woosik Shin, Hee-Woong Kim |
Predicting online customer purchase: The integration of customer characteristics and browsing patterns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Decis. Support Syst. ![In: Decis. Support Syst. 177, pp. 114105, February 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Tan Vo Thanh, Mustafeed Zaman, Trung Dam-Huy Thai, Md Rajibul Hasan, Dagnachew Leta Senbeto |
Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. Oper. Res. ![In: Ann. Oper. Res. 333(2), pp. 1019-1044, February 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Baoliang Hu, Yuwen Zhu, Suping Zhang, Minfei Zhou |
Business model design, customer relationship proneness, and customer experience quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Technol. Anal. Strateg. Manag. ![In: Technol. Anal. Strateg. Manag. 36(3), pp. 579-591, 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Bilal Abu-Salih, Mohammed Alweshah, Moutaz Alazab, Manaf Al-Okaily, Muteeb Alahmari, Mohammad Alhabashneh, Saleh Al-Sharaeh |
Natural language inference model for customer advocacy detection in online customer engagement. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mach. Learn. ![In: Mach. Learn. 113(4), pp. 2249-2275, April 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Jingzhe Shi, Jialuo Li, Qinwei Ma, Zaiwen Yang, Huan Ma, Lei Li |
CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2404.01343, 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Ha Thi Thu Nguyen, Hung Nguyen Manh, Bui Thi Kim Thoa |
Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Asian Bus. Inf. Manag. ![In: Int. J. Asian Bus. Inf. Manag. 15, pp. 1-22, 2024. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Lauri Paavola, Saara Julkunen, Mika Gabrielsson |
Role of Customer Loyalty in the Application of Customer Data within Supply Chains. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 57th Hawaii International Conference on System Sciences, HICSS 2024, Hilton Hawaiian Village Waikiki Beach Resort, Hawaii, USA, January 3-6, 2024, pp. 6119-6127, 2024, ScholarSpace, 978-0-9981331-7-1. The full citation details ...](Pics/full.jpeg) |
2024 |
DBLP BibTeX RDF |
|
16 | Miguel Alves Gomes, Tobias Meisen |
A review on customer segmentation methods for personalized customer targeting in e-commerce use cases. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. E Bus. Manag. ![In: Inf. Syst. E Bus. Manag. 21(3), pp. 527-570, September 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yuwen Zeng, Xuanming Bai, Yusheng Wang |
How should resale platforms operate the customer-to-business-to-customer mode? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 58, pp. 101251, March 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen |
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 59, pp. 101261, May 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Eirini Koronaki, Aspasia Vlachvei, Anastasios Panopoulos |
Managing the online customer experience and subsequent consumer responses across the customer journey: A review and future research agenda. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 58, pp. 101242, March 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yang Li, Kai Zhang, Bowen Zheng |
Is in-store mobile usage a toxic to customer purchase? A multigroup analysis of customer type. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 61, pp. 101306, September 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Linda D. Hollebeek, Viktorija Kulikovskaja, Marco Hubert, Klaus G. Grunert |
Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousness. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Internet Res. ![In: Internet Res. 33(4), pp. 1573-1596, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yucheng Liu, Xiaorong Fu, Xiangming Ren |
Online or offline? Spillover effect of customer-to-customer interaction in a multichannel background. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Internet Res. ![In: Internet Res. 33(4), pp. 1519-1543, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Xue Yang 0004 |
The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ind. Manag. Data Syst. ![In: Ind. Manag. Data Syst. 123(6), pp. 1717-1735, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou |
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2305.08594, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Dong-Geun Oh |
How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Libr. Inf. Sci. ![In: J. Libr. Inf. Sci. 55(3), pp. 719-733, September 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou |
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AIAI (1) ![In: Artificial Intelligence Applications and Innovations - 19th IFIP WG 12.5 International Conference, AIAI 2023, León, Spain, June 14-17, 2023, Proceedings, Part I, pp. 214-224, 2023, Springer, 978-3-031-34110-6. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yubing Sun, Qingyu Liang |
Research on the Relationship between Self-AI Connection and Customer engagement-Based on the Analysis of Customer AI Trust and AI Anthropomorphism. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IMMS ![In: Proceedings of the 2023 6th International Conference on Information Management and Management Science, IMMS 2023, Chengdu, China, August 25-27, 2023, pp. 48-53, 2023, ACM. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Haoran Zhao, Nuttawut Rojniruttikul |
Enhancing Online Customer Engagement for Zhang Yiyuan Tea Products: An Analysis of Convenience, User-Friendliness, Customer Support, and Security Assurance in the Online Purchase Process. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IMMS ![In: Proceedings of the 2023 6th International Conference on Information Management and Management Science, IMMS 2023, Chengdu, China, August 25-27, 2023, pp. 41-47, 2023, ACM. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
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16 | Bektur Ryskeldiev, Mariko Kobayashi, Kentaro Teramoto, Koki Kusano |
Towards Immersive Inclusivity for C2C: How Immersive Multimodal Interactions Can Make Online Customer-to-Customer Shopping More Inclusive. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Asian CHI ![In: Asian CHI, pp. 84-88, 2023. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Valerie Huiying Tan, Wei Yang Bryan Lim, Zehui Xiong, Dusit Niyato |
Blockchain for Decentralized Know Your Customer (KYC) and Customer Due Diligence (CDD) Pipelines in the Metaverse. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MetaCom ![In: IEEE International Conference on Metaverse Computing, Networking and Applications, MetaCom 2023, Kyoto, Japan, June 26-28, 2023, pp. 433-440, 2023, IEEE, 979-8-3503-3333-6. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Antonius Suharmono, Robert Alan Dipaleksana Bell, Tajghina Qatrunnada Firdaus, Meta Amalya Dewi, Ikhsan Septian Caesar |
Development of Customer Churn Rate Dashboard for PT. Mandala Multifinance, Tbk to Improve Customer Repeat Orders. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIMTech ![In: International Conference on Information Management and Technology, ICIMTech 2023, Malang, Indonesia, August 24-25, 2023, pp. 184-188, 2023, IEEE, 979-8-3503-2609-3. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Greta Tjaden, Annika Baier, Maureen Strache, Cornelia Regelmann, Anne Meyer |
Maximizing Customer Satisfaction in Sheet Metal Processing: A Strategic Application of the Customer Health Score. ![Search on Bibsonomy](Pics/bibsonomy.png) |
APMS (2) ![In: Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures - IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II, pp. 136-150, 2023, Springer, 978-3-031-43665-9. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Timo Phillip Böttcher, Tanja Kersten, Jörg Weking, Andreas Hein 0002, Helmut Krcmar |
The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 56th Hawaii International Conference on System Sciences, HICSS 2023, Maui, Hawaii, USA, January 3-6, 2023, pp. 4294-4303, 2023, ScholarSpace, 978-0-9981331-6-4. The full citation details ...](Pics/full.jpeg) |
2023 |
DBLP BibTeX RDF |
|
16 | Oscar Carbonell Dolz |
The role of brand experience on customer experience: An analysis of business success in the mobile gaming industry. A study of the relevance of brand experience in the customer experience for the business success of a product/service in the mobile gaming industry ![Search on Bibsonomy](Pics/bibsonomy.png) |
|
2023 |
RDF |
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16 | Saram Han, Christopher K. Anderson |
The dynamic customer engagement behaviors in the customer satisfaction survey. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Decis. Support Syst. ![In: Decis. Support Syst. 154, pp. 113708, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Xinghua Fang, Jian Zhou 0003, Hongya Zhao, Yizeng Chen |
A biclustering-based heterogeneous customer requirement determination method from customer participation in product development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. Oper. Res. ![In: Ann. Oper. Res. 309(2), pp. 817-835, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Tianyuan Zhang 0003, Sérgio Moro, Ricardo F. Ramos |
A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Future Internet ![In: Future Internet 14(3), pp. 94, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Gang Fu, Linxiao Dong, Wentao Zhan, Minghui Jiang 0003 |
Optimal Decision Making for Customer-Intensive Services Based on Queuing System Considering the Heterogeneity of Customer Advertising Perception. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Syst. ![In: Syst. 10(6), pp. 261, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Pratap Chandra Mandal |
Roles of Customer Databases and Database Marketing in Customer Relationship Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. E Bus. Res. ![In: Int. J. E Bus. Res. 18(1), pp. 1-12, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He 0001 |
DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECML/PKDD (3) ![In: Machine Learning and Knowledge Discovery in Databases - European Conference, ECML PKDD 2022, Grenoble, France, September 19-23, 2022, Proceedings, Part III, pp. 3-18, 2022, Springer, 978-3-031-26408-5. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Paige Dysert, Sasanka Prabhala |
Customer Hierarchy of Needs: Customer Centric Approach to Agile Product Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (20) ![In: Design, User Experience, and Usability: UX Research, Design, and Assessment - 11th International Conference, DUXU 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 - July 1, 2022, Proceedings, Part I, pp. 3-11, 2022, Springer, 978-3-031-05896-7. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Eveliina Mali, Tiina Paananen, Lauri Frank, Markus Makkonen |
A customer perspective on omnichannel customer journey and channel usage: A qualitative study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
STPIS ![In: Proceedings of the 8th International Workshop on Socio-Technical Perspective in Information Systems Development (STPIS 2022), Hybrid conference in Reykjavik, Iceland, August 19-20, 2022., pp. 299-310, 2022, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP BibTeX RDF |
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16 | Bektur Ryskeldiev, Kotaro Hara, Mariko Kobayashi, Koki Kusano |
Investigating Accessibility Challenges and Opportunities for Users with Low Vision Disabilities in Customer-to-Customer (C2C) Marketplaces. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ASSETS ![In: Proceedings of the 24th International ACM SIGACCESS Conference on Computers and Accessibility, ASSETS 2022, Athens, Greece, October 23-26, 2022, pp. 79:1-79:4, 2022, ACM, 978-1-4503-9258-7. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
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16 | Kunal Moharkar, Kartik Kshirsagar, Suruchi Shrey, Neha Pasine, Rishu Kumar, Mansi A. Radke |
Responding to customer queries automatically by customer reviews' based Question Answering. ![Search on Bibsonomy](Pics/bibsonomy.png) |
NLPIR ![In: Proceedings of the 2022 6th International Conference on Natural Language Processing and Information Retrieval, NLPIR 2022, Bangkok, Thailand, December 16-18, 2022, pp. 228-233, 2022, ACM, 978-1-4503-9762-9. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
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16 | Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen |
From Customer Data to Smart Customer Data: The Smart Data Transformation Process. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IESS ![In: International Conference on Exploring Service Science, IESS 2022, Geneva, Switzerland, February 16-18, 2022, pp. 5002, 2022, edp sciences. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
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16 | Martin Sonntag, Jens Mehmann, Frank Teuteberg |
AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik ![In: WI for Grand Challenges - Grand Challenges for WI, 17. Internationale Tagung Wirtschaftsinformatik (WI 2022), February 21-23, 2022, Nuremberg, Germany., 2022, AISeL. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP BibTeX RDF |
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16 | Pengfei Cheng, Sanbin Xie, Jingxuan Jiang |
The Impact of Perceived Customer Participation on Employees' Emotional Labor: The Cross-Level Moderating Effect of Customer Orientation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICISDM ![In: ICISDM 2022: 2022 the 6th International Conference on Information System and Data Mining, Silicon Valley, CA, USA, May 27 - 29, 2022, pp. 138-144, 2022, ACM, 978-1-4503-9625-7. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
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16 | Tunahan Bozkan, Tuna Çakar, Alperen Sayar, Seyit Ertugrul |
Customer Segmentation and Churn Prediction via Customer Metrics. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIU ![In: 30th Signal Processing and Communications Applications Conference, SIU 2022, Safranbolu, Turkey, May 15-18, 2022, pp. 1-4, 2022, IEEE, 978-1-6654-5092-8. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
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16 | Ryan W. Buell, Dennis Campbell, Frances X. Frei |
The Customer May Not Always Be Right: Customer Compatibility and Service Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manag. Sci. ![In: Manag. Sci. 67(3), pp. 1468-1488, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Abdolreza Mosaddegh, Amir Albadvi, Mohammad Mehdi Sepehri, Babak Teimourpour |
Dynamics of customer segments: A predictor of customer lifetime value. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 172, pp. 114606, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Huosong Xia, Xiaoting Pan, Wuyue An, Zuopeng Justin Zhang |
Can Online Rating Reflect Authentic Customer Purchase Feelings? Understanding How Customer Dissatisfaction Relates to Negative Reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Comput. Inf. Syst. ![In: J. Comput. Inf. Syst. 61(4), pp. 314-327, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | R. Manivannan, R. Saminathan, S. Saravanan |
An improved analytical approach for customer churn prediction using Grey Wolf Optimization approach based on stochastic customer profiling over a retail shopping analysis: CUPGO. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Evol. Intell. ![In: Evol. Intell. 14(2), pp. 479-488, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Nasrul Nasrul |
The Effect of Service Quality, Customer Learning on Corporate Image, Satisfaction, Commitment, Loyality, and Customer Savings Interests and Decisions: A Study at Government Banks in Southeast Sulawesi. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Electron. Gov. Res. ![In: Int. J. Electron. Gov. Res. 17(2), pp. 43-61, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Eli Sumarliah, Tieke Li, Bailin Wang, Anitha Moosa, Irene Sackey |
The Impact of Customer Halal Supply Chain Knowledge on Customer Halal Fashion Purchase Intention. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Resour. Manag. J. ![In: Inf. Resour. Manag. J. 34(3), pp. 79-100, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli |
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manuf. Serv. Oper. Manag. ![In: Manuf. Serv. Oper. Manag. 23(4), pp. 854-875, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Navdeep Jain |
Customer Sentiment Analysis using Weak Supervision for Customer-Agent Chat. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2111.14282, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP BibTeX RDF |
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16 | Paul Karaenke, Maximilian Schiffer, Stefan Waldherr |
The Customer is Always Right: Customer-Centered Pooling for Ride-Hailing Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2107.01161, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP BibTeX RDF |
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16 | Juram Kim, Chiehyeon Lim |
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Adv. Eng. Informatics ![In: Adv. Eng. Informatics 49, pp. 101304, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Sanjit Kumar Roy, Gaganpreet Singh, Saadia Shabnam |
Modelling Customer Engagement Behaviour in Smart Retailing: Modelling Customer Engagement Behaviour. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Australas. J. Inf. Syst. ![In: Australas. J. Inf. Syst. 25, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Lokesh Arora, Prakash Singh, Vimal Bhatt, Bhuvanesh Sharma |
Understanding and managing customer engagement through social customer relationship management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Decis. Syst. ![In: J. Decis. Syst. 30(2-3), pp. 215-234, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Boris Galitsky |
Artificial Intelligence for Customer Relationship Management - Solving Customer Problems ![Search on Bibsonomy](Pics/bibsonomy.png) |
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2021 |
DOI RDF |
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16 | Jinfeng Wu, Zhiyuan Zhou, Delin Hou |
Customer cooperative capability, perceived value and customer loyalty: a perspective of smart retailing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WHICEB ![In: The 20th Wuhan International Conference on E-Business, WHICEB 2021, Wuhan, China, 28-30 May 2021., pp. 32, 2021, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP BibTeX RDF |
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16 | Ying-Yu Chiang, Hsien-Hui Tang, Shu-Yi Chen |
Obtaining External Motivation from Strangers: A Study on Customer-to-Customer Interaction in Gymnasiums. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (45) ![In: HCI International 2021 - Late Breaking Posters - 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings, Part II, pp. 73-79, 2021, Springer, 978-3-030-90178-3. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Zineb Bouchriha, Sabra Farid, Smail Ouiddad |
Customer Value Co-creation Behaviors Through Online Interactions in Luxury Hotels: Effect on Customer Loyalty. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (45) ![In: HCI International 2021 - Late Breaking Posters - 23rd HCI International Conference, HCII 2021, Virtual Event, July 24-29, 2021, Proceedings, Part II, pp. 522-526, 2021, Springer, 978-3-030-90178-3. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Ceren Ulak |
Customer Relationship Management Association Establishing A Customer Relationship Management Association That Will Act As A Roof With Big Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISEEIE ![In: ISEEIE 2021: International Symposium on Electrical, Electronics and Information Engineering, Seoul Republic of Korea, February 19 - 21, 2021, pp. 88-95, 2021, ACM, 978-1-4503-8983-9. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Shuangshuang Guo, Mingli Yin, Wenbin Zhang 0004, Ming Xu, Yujia Wang, Yuliang Shi |
CPACS: Customer Preference-Aware Customer Service Solutions Recommendation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICBDT ![In: ICBDT 2021: 4th International Conference on Big Data Technologies, Zibo, China, September 24 - 26, 2021, pp. 41-46, 2021, ACM, 978-1-4503-8509-1. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Máté Kovács, Daniil Buryakov, Victor V. Kryssanov |
An Unsupervised Approach for Customer Need Assessment in E-commerce: A Case Study of Japanese Customer Reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CCIOT ![In: CCIOT 2021: 6th International Conference on Cloud Computing and Internet of Things, Okinawa, Japan, September 22 - 24, 2021, pp. 41-48, 2021, ACM, 978-1-4503-8987-7. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Pengfei Cheng, Sanbin Xie, Jingxuan Jiang |
How does Service Firm's Innovation Images affect Customer Participation? The Mediating role of Customer-company Identification. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IMMS ![In: IMMS 2021: 4th International Conference on Information Management and Management Science, Chengdu, China, August 27 - 29, 2021, pp. 209-216, 2021, ACM, 978-1-4503-8427-8. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Kai-Fu Yang, Hao-Wei Yang, Han-Ni Ho, Ting-Wei Liao |
Creating Customer Loyalty in MUJI to Boost Customer Satisfaction with Service Quality - Take Switching Cost as the Moderator. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEBT ![In: ICEBT 2021: 5th International Conference on E-Education, E-Business and E-Technology, Beijing, China, June 18 - 20, 2021, pp. 89-94, 2021, ACM, 978-1-4503-8960-0. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Waldemar Jedrzejczyk |
Managing Customer Relations and Value in Organizations with the Use of IT Tools: Customer Segmentation on the Market of Eco-Innovative Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES ![In: Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 25th International Conference KES-2021, Virtual Event / Szczecin, Poland, 8-10 September 2021., pp. 2816-2825, 2021, Elsevier. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Eun Tack Im, Phuong Huy Tung, Myeong-Seok Oh, Jun Yeob Lee, Simon Gim |
A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SNPD Winter ![In: 21st ACIS International Winter Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD Winter 2021, Ho Chi Minh City, Vietnam, January 28-30, 2021, pp. 290-291, 2021, IEEE, 978-1-6654-1843-0. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Richard C. Li, Madeline L. Tee |
Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEM ![In: IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2021, Singapore, December 13-16, 2021, pp. 1092-1096, 2021, IEEE, 978-1-6654-3771-4. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Niklas Scheidthauer, Julian Knoll, Rainer Groß |
Visualizing Customer Journeys: How to Illustrate the Entire Customer Interaction Universe of a Commercial Website in Real Time. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I4CS ![In: Innovations for Community Services - 21st International Conference, I4CS 2021, Bamberg, Germany, May 26-28, 2021, Proceedings, pp. 167-182, 2021, Springer, 978-3-030-75003-9. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna |
Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DSDE ![In: DSDE '21: 2021 4th International Conference on Data Storage and Data Engineering, Barcelona, Spain, February 18-20, 2021, pp. 85-92, 2021, ACM, 978-1-4503-8930-3. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
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16 | Umama Nasrin Haque, Rabin Mazumder |
A Study on the Relationship Between Customer Loyalty and Customer Trust in Online Shopping. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Online Mark. ![In: Int. J. Online Mark. 10(2), pp. 1-16, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Tahir Iqbal |
An Assessment of the Impact that Service Quality and Customer Satisfaction Possess on Customer Loyalty in Internet Banking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Online Mark. ![In: Int. J. Online Mark. 10(1), pp. 58-71, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III |
How Does Customer Service Offshoring Impact Customer Satisfaction? ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Comput. Inf. Syst. ![In: J. Comput. Inf. Syst. 60(6), pp. 569-582, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Niklas Kühl 0001, Marius Mühlthaler, Marc Goutier |
Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Mark. ![In: Electron. Mark. 30(2), pp. 351-367, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Samar Rahi, Mazuri Abd. Ghani, Abdul Hafaz Ngah |
Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Bus. Inf. Syst. ![In: Int. J. Bus. Inf. Syst. 33(4), pp. 549-569, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Hyo Sun Jung, Hye Hyun Yoon |
How do the Employees's Perceptions of Abusive Supervision Affect Customer Satisfaction in the Chain Restaurants? Employee-Customer Level Analysis. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. ![In: Inf. 11(8), pp. 384, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee |
The Voice of the Customer: Managing Customer Care in Twitter. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. Res. ![In: Inf. Syst. Res. 31(2), pp. 340-360, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001 |
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2008.13534, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP BibTeX RDF |
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16 | Thomas Fotiadis |
A study of the effect of customer citizenship behaviour on service quality, purchase intentions and customer satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Data Anal. Tech. Strateg. ![In: Int. J. Data Anal. Tech. Strateg. 12(4), pp. 349-366, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Olufemi Muibi Omisakin, Chanaka Bandara, Indrapriya Kularatne |
Designing a Customer Feedback Service Channel Through AI to Improve Customer Satisfaction in the Supermarket Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Inf. Knowl. Manag. ![In: J. Inf. Knowl. Manag. 19(3), pp. 2050015:1-2050015:34, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Yerule Sanket Nagnath, Chih-Chung Kao, Wei-Cheng Sun, Chia-Hui Lin, Chung-Wei Hsieh |
Realtime Customer Merchandise Engagement Detection and Customer Attribute Estimation with Edge Device. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCE-TW ![In: IEEE International Conference on Consumer Electronics - Taiwan, ICCE-TW 2020, Taoyuan, Taiwan, September 28-30, 2020, pp. 1-2, 2020, IEEE, 978-1-7281-7399-3. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001 |
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSOC ![In: Service-Oriented Computing - 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings, pp. 370-385, 2020, Springer, 978-3-030-65309-5. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
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16 | Nargess Tahmasbi, Elham Rastegari |
Showing off Customer Care: How U.S. Airlines Deploy Impression Management by Publicizing Customer Care on Twitter. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 26th Americas Conference on Information Systems, AMCIS 2020, Virtual Conference, August 15-17, 2020, 2020, Association for Information Systems, 978-1-7336325-4-6. The full citation details ...](Pics/full.jpeg) |
2020 |
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