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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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The graphs summarize 5839 occurrences of 2635 keywords
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
17 | Saharon Rosset, Einat Neumann |
Integrating Customer Value Considerations into Predictive Modeling. |
ICDM |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Mustafa Jarrar, Ruben Verlinden, Robert Meersman |
Ontology-Based Customer Complaint Management. |
OTM Workshops |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Karen Holtzblatt, Joerg Beringer |
Making customer-centered design work in the real world of organizations. |
CHI Extended Abstracts |
2003 |
DBLP DOI BibTeX RDF |
organizational change, requirements gathering |
17 | Hideyoshi Yanagisawa, Shuichi Fukuda |
Interactive Design Support System by Customer Evaluation and Genetic Evolution: Application to Eye Glass Frame. |
KES |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Jerry Fjermestad, Nicholas C. Romano Jr. |
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Usability and Resistance. |
HICSS |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Robert Dahlberg, Shishpal Rawat, Jen Bernier, Gina Gloski, Aurangzeb Khan, Kaushik Patel, Paul Ruddy, Naveed A. Sherwani, Ronnie Vasishta |
COT - customer owned trouble. |
DAC |
2003 |
DBLP DOI BibTeX RDF |
|
17 | Qian Wang, Rajan Batta, Christopher M. Rump |
Algorithms for a Facility Location Problem with Stochastic Customer Demand and Immobile Servers. |
Ann. Oper. Res. |
2002 |
DBLP DOI BibTeX RDF |
heuristics, tabu search, branch and bound, queueing, facility location |
17 | Paul Hodgetts |
Beyond the Customer: Agile Business Practices for XP. |
XP/Agile Universe |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Matthias Enzmann, Thomas Kunz, Markus Schneider 0002 |
Privacy Protection through Unlinkability of Customer Activities in Business Processes Using Mobile Agents. |
EC-Web |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Robert Olesen, Jørn Johansen |
Cooperate or Conquer? A Danish Survey of the Customer-Supplier Relationship. |
ECSQ |
2002 |
DBLP DOI BibTeX RDF |
|
17 | Gediminas Adomavicius, Alexander Tuzhilin |
Using Data Mining Methods to Build Customer Profiles. |
Computer |
2001 |
DBLP DOI BibTeX RDF |
|
17 | Colette Rolland, Naveen Prakash |
Matching ERP System Functionality to Customer Requirements. |
RE |
2001 |
DBLP DOI BibTeX RDF |
|
17 | Sungjune Park |
Neural Networks and Customer Grouping in E-Commerce: A Framework Using Fuzzy ART. |
AIWoRC |
2000 |
DBLP DOI BibTeX RDF |
|
17 | I-Jen Chiang, Tsau Young Lin |
Using Rough Sets to Build-up Web-Based One to One Customer Services. |
COMPSAC |
2000 |
DBLP DOI BibTeX RDF |
|
17 | Ron A. M. Sprenkels, Aiko Pras, Bert-Jan van Beijnum, Leo de Goede |
A Customer Service Management Architecture for the Internet. |
DSOM |
2000 |
DBLP DOI BibTeX RDF |
|
17 | Katja Gelbrich, Reza Nakhaeizadeh |
Value Miner: A Data Mining Environment for the Calculation of the Customer Lifetime Value with Application to the Automotive Industry. |
ECML |
2000 |
DBLP DOI BibTeX RDF |
|
17 | John A. Hughes, Jon O'Brien, David Randall 0001, Tom Rodden, Mark Rouncefield, Peter Tolmie |
Getting to know the 'customer in the machine'. |
GROUP |
1999 |
DBLP DOI BibTeX RDF |
retail financial services, computer supported cooperative work, ethnography, customers |
17 | Maria Barra, Giuseppe Cattaneo, Mario Izzo, Alberto Negro, Vittorio Scarano |
Symmetric Adaptive Customer Modeling for Electronic Commerce in a Distributed Environment. |
Trends in Distributed Systems for Electronic Commerce |
1998 |
DBLP DOI BibTeX RDF |
|
17 | Toshiya Kondo, Toshio Nishiyama, Hiroshi Kato |
Business process management in customer contact services. |
NOMS |
1998 |
DBLP DOI BibTeX RDF |
|
17 | A. E. Eiben, A. E. Koudijs, Frank Slisser |
Genetic Modelling of Customer Retention. |
EuroGP |
1998 |
DBLP DOI BibTeX RDF |
|
17 | Johan Vanwelkenhuysen |
Quality Requirements Analysis in Customer-Centered Software Development. |
ICRE |
1996 |
DBLP DOI BibTeX RDF |
|
16 | Seongbeom Kim, Woosik Shin, Hee-Woong Kim |
Predicting online customer purchase: The integration of customer characteristics and browsing patterns. |
Decis. Support Syst. |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Tan Vo Thanh, Mustafeed Zaman, Trung Dam-Huy Thai, Md Rajibul Hasan, Dagnachew Leta Senbeto |
Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach. |
Ann. Oper. Res. |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Baoliang Hu, Yuwen Zhu, Suping Zhang, Minfei Zhou |
Business model design, customer relationship proneness, and customer experience quality. |
Technol. Anal. Strateg. Manag. |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Bilal Abu-Salih, Mohammed Alweshah, Moutaz Alazab, Manaf Al-Okaily, Muteeb Alahmari, Mohammad Alhabashneh, Saleh Al-Sharaeh |
Natural language inference model for customer advocacy detection in online customer engagement. |
Mach. Learn. |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Jingzhe Shi, Jialuo Li, Qinwei Ma, Zaiwen Yang, Huan Ma, Lei Li |
CHOPS: CHat with custOmer Profile Systems for Customer Service with LLMs. |
CoRR |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Ha Thi Thu Nguyen, Hung Nguyen Manh, Bui Thi Kim Thoa |
Classifying Different Levels of Customer Satisfaction With Vietnamese Hotel Services by Analyzing Customer Feedback. |
Int. J. Asian Bus. Inf. Manag. |
2024 |
DBLP DOI BibTeX RDF |
|
16 | Lauri Paavola, Saara Julkunen, Mika Gabrielsson |
Role of Customer Loyalty in the Application of Customer Data within Supply Chains. |
HICSS |
2024 |
DBLP BibTeX RDF |
|
16 | Miguel Alves Gomes, Tobias Meisen |
A review on customer segmentation methods for personalized customer targeting in e-commerce use cases. |
Inf. Syst. E Bus. Manag. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yuwen Zeng, Xuanming Bai, Yusheng Wang |
How should resale platforms operate the customer-to-business-to-customer mode? |
Electron. Commer. Res. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen |
Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. |
Electron. Commer. Res. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Eirini Koronaki, Aspasia Vlachvei, Anastasios Panopoulos |
Managing the online customer experience and subsequent consumer responses across the customer journey: A review and future research agenda. |
Electron. Commer. Res. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yang Li, Kai Zhang, Bowen Zheng |
Is in-store mobile usage a toxic to customer purchase? A multigroup analysis of customer type. |
Electron. Commer. Res. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Linda D. Hollebeek, Viktorija Kulikovskaja, Marco Hubert, Klaus G. Grunert |
Exploring a customer engagement spillover effect on social media: the moderating role of customer conscientiousness. |
Internet Res. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yucheng Liu, Xiaorong Fu, Xiangming Ren |
Online or offline? Spillover effect of customer-to-customer interaction in a multichannel background. |
Internet Res. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Xue Yang 0004 |
The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience. |
Ind. Manag. Data Syst. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou |
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. |
CoRR |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Dong-Geun Oh |
How to measure service quality, customer satisfaction and loyalty of public library users: Application of library customer satisfaction index (LCSI) lite model. |
J. Libr. Inf. Sci. |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Stylianos Filippou, Andreas Tsiartas, Petros Hadjineophytou, Spyros Christofides, Kleanthis Malialis, Christos G. Panayiotou |
Improving Customer Experience in Call Centers with Intelligent Customer-Agent Pairing. |
AIAI (1) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Yubing Sun, Qingyu Liang |
Research on the Relationship between Self-AI Connection and Customer engagement-Based on the Analysis of Customer AI Trust and AI Anthropomorphism. |
IMMS |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Haoran Zhao, Nuttawut Rojniruttikul |
Enhancing Online Customer Engagement for Zhang Yiyuan Tea Products: An Analysis of Convenience, User-Friendliness, Customer Support, and Security Assurance in the Online Purchase Process. |
IMMS |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Bektur Ryskeldiev, Mariko Kobayashi, Kentaro Teramoto, Koki Kusano |
Towards Immersive Inclusivity for C2C: How Immersive Multimodal Interactions Can Make Online Customer-to-Customer Shopping More Inclusive. |
Asian CHI |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Valerie Huiying Tan, Wei Yang Bryan Lim, Zehui Xiong, Dusit Niyato |
Blockchain for Decentralized Know Your Customer (KYC) and Customer Due Diligence (CDD) Pipelines in the Metaverse. |
MetaCom |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Antonius Suharmono, Robert Alan Dipaleksana Bell, Tajghina Qatrunnada Firdaus, Meta Amalya Dewi, Ikhsan Septian Caesar |
Development of Customer Churn Rate Dashboard for PT. Mandala Multifinance, Tbk to Improve Customer Repeat Orders. |
ICIMTech |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Greta Tjaden, Annika Baier, Maureen Strache, Cornelia Regelmann, Anne Meyer |
Maximizing Customer Satisfaction in Sheet Metal Processing: A Strategic Application of the Customer Health Score. |
APMS (2) |
2023 |
DBLP DOI BibTeX RDF |
|
16 | Timo Phillip Böttcher, Tanja Kersten, Jörg Weking, Andreas Hein 0002, Helmut Krcmar |
The Interdependencies between Customer Journey, Business Model, and Technology in Creating Digital Customer Experiences - A Configurational Analysis at the Example of Brick-and-Mortar Retail. |
HICSS |
2023 |
DBLP BibTeX RDF |
|
16 | Oscar Carbonell Dolz |
The role of brand experience on customer experience: An analysis of business success in the mobile gaming industry. A study of the relevance of brand experience in the customer experience for the business success of a product/service in the mobile gaming industry |
|
2023 |
RDF |
|
16 | Saram Han, Christopher K. Anderson |
The dynamic customer engagement behaviors in the customer satisfaction survey. |
Decis. Support Syst. |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Xinghua Fang, Jian Zhou 0003, Hongya Zhao, Yizeng Chen |
A biclustering-based heterogeneous customer requirement determination method from customer participation in product development. |
Ann. Oper. Res. |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Tianyuan Zhang 0003, Sérgio Moro, Ricardo F. Ramos |
A Data-Driven Approach to Improve Customer Churn Prediction Based on Telecom Customer Segmentation. |
Future Internet |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Gang Fu, Linxiao Dong, Wentao Zhan, Minghui Jiang 0003 |
Optimal Decision Making for Customer-Intensive Services Based on Queuing System Considering the Heterogeneity of Customer Advertising Perception. |
Syst. |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Pratap Chandra Mandal |
Roles of Customer Databases and Database Marketing in Customer Relationship Management. |
Int. J. E Bus. Res. |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Zhenhe Wu, Liangqing Wu, Shuangyong Song, Jiahao Ji, Bo Zou, Zhoujun Li, Xiaodong He 0001 |
DialCSP: A Two-Stage Attention-Based Model for Customer Satisfaction Prediction in E-commerce Customer Service. |
ECML/PKDD (3) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Paige Dysert, Sasanka Prabhala |
Customer Hierarchy of Needs: Customer Centric Approach to Agile Product Development. |
HCI (20) |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Eveliina Mali, Tiina Paananen, Lauri Frank, Markus Makkonen |
A customer perspective on omnichannel customer journey and channel usage: A qualitative study. |
STPIS |
2022 |
DBLP BibTeX RDF |
|
16 | Bektur Ryskeldiev, Kotaro Hara, Mariko Kobayashi, Koki Kusano |
Investigating Accessibility Challenges and Opportunities for Users with Low Vision Disabilities in Customer-to-Customer (C2C) Marketplaces. |
ASSETS |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Kunal Moharkar, Kartik Kshirsagar, Suruchi Shrey, Neha Pasine, Rishu Kumar, Mansi A. Radke |
Responding to customer queries automatically by customer reviews' based Question Answering. |
NLPIR |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen |
From Customer Data to Smart Customer Data: The Smart Data Transformation Process. |
IESS |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Martin Sonntag, Jens Mehmann, Frank Teuteberg |
AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. |
Wirtschaftsinformatik |
2022 |
DBLP BibTeX RDF |
|
16 | Pengfei Cheng, Sanbin Xie, Jingxuan Jiang |
The Impact of Perceived Customer Participation on Employees' Emotional Labor: The Cross-Level Moderating Effect of Customer Orientation. |
ICISDM |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Tunahan Bozkan, Tuna Çakar, Alperen Sayar, Seyit Ertugrul |
Customer Segmentation and Churn Prediction via Customer Metrics. |
SIU |
2022 |
DBLP DOI BibTeX RDF |
|
16 | Ryan W. Buell, Dennis Campbell, Frances X. Frei |
The Customer May Not Always Be Right: Customer Compatibility and Service Performance. |
Manag. Sci. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Abdolreza Mosaddegh, Amir Albadvi, Mohammad Mehdi Sepehri, Babak Teimourpour |
Dynamics of customer segments: A predictor of customer lifetime value. |
Expert Syst. Appl. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Huosong Xia, Xiaoting Pan, Wuyue An, Zuopeng Justin Zhang |
Can Online Rating Reflect Authentic Customer Purchase Feelings? Understanding How Customer Dissatisfaction Relates to Negative Reviews. |
J. Comput. Inf. Syst. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | R. Manivannan, R. Saminathan, S. Saravanan |
An improved analytical approach for customer churn prediction using Grey Wolf Optimization approach based on stochastic customer profiling over a retail shopping analysis: CUPGO. |
Evol. Intell. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Nasrul Nasrul |
The Effect of Service Quality, Customer Learning on Corporate Image, Satisfaction, Commitment, Loyality, and Customer Savings Interests and Decisions: A Study at Government Banks in Southeast Sulawesi. |
Int. J. Electron. Gov. Res. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Eli Sumarliah, Tieke Li, Bailin Wang, Anitha Moosa, Irene Sackey |
The Impact of Customer Halal Supply Chain Knowledge on Customer Halal Fashion Purchase Intention. |
Inf. Resour. Manag. J. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli |
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers. |
Manuf. Serv. Oper. Manag. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Navdeep Jain |
Customer Sentiment Analysis using Weak Supervision for Customer-Agent Chat. |
CoRR |
2021 |
DBLP BibTeX RDF |
|
16 | Paul Karaenke, Maximilian Schiffer, Stefan Waldherr |
The Customer is Always Right: Customer-Centered Pooling for Ride-Hailing Systems. |
CoRR |
2021 |
DBLP BibTeX RDF |
|
16 | Juram Kim, Chiehyeon Lim |
Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses. |
Adv. Eng. Informatics |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Sanjit Kumar Roy, Gaganpreet Singh, Saadia Shabnam |
Modelling Customer Engagement Behaviour in Smart Retailing: Modelling Customer Engagement Behaviour. |
Australas. J. Inf. Syst. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Lokesh Arora, Prakash Singh, Vimal Bhatt, Bhuvanesh Sharma |
Understanding and managing customer engagement through social customer relationship management. |
J. Decis. Syst. |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Boris Galitsky |
Artificial Intelligence for Customer Relationship Management - Solving Customer Problems |
|
2021 |
DOI RDF |
|
16 | Jinfeng Wu, Zhiyuan Zhou, Delin Hou |
Customer cooperative capability, perceived value and customer loyalty: a perspective of smart retailing. |
WHICEB |
2021 |
DBLP BibTeX RDF |
|
16 | Ying-Yu Chiang, Hsien-Hui Tang, Shu-Yi Chen |
Obtaining External Motivation from Strangers: A Study on Customer-to-Customer Interaction in Gymnasiums. |
HCI (45) |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Zineb Bouchriha, Sabra Farid, Smail Ouiddad |
Customer Value Co-creation Behaviors Through Online Interactions in Luxury Hotels: Effect on Customer Loyalty. |
HCI (45) |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Ceren Ulak |
Customer Relationship Management Association Establishing A Customer Relationship Management Association That Will Act As A Roof With Big Data. |
ISEEIE |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Shuangshuang Guo, Mingli Yin, Wenbin Zhang 0004, Ming Xu, Yujia Wang, Yuliang Shi |
CPACS: Customer Preference-Aware Customer Service Solutions Recommendation. |
ICBDT |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Máté Kovács, Daniil Buryakov, Victor V. Kryssanov |
An Unsupervised Approach for Customer Need Assessment in E-commerce: A Case Study of Japanese Customer Reviews. |
CCIOT |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Pengfei Cheng, Sanbin Xie, Jingxuan Jiang |
How does Service Firm's Innovation Images affect Customer Participation? The Mediating role of Customer-company Identification. |
IMMS |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Kai-Fu Yang, Hao-Wei Yang, Han-Ni Ho, Ting-Wei Liao |
Creating Customer Loyalty in MUJI to Boost Customer Satisfaction with Service Quality - Take Switching Cost as the Moderator. |
ICEBT |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Waldemar Jedrzejczyk |
Managing Customer Relations and Value in Organizations with the Use of IT Tools: Customer Segmentation on the Market of Eco-Innovative Services. |
KES |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Eun Tack Im, Phuong Huy Tung, Myeong-Seok Oh, Jun Yeob Lee, Simon Gim |
A Study on the Extraction of Customer Satisfaction Factors Based on the Customer Satisfaction Model Using Text Review and Preview. |
SNPD Winter |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Richard C. Li, Madeline L. Tee |
Developing an Implementation Framework for Automated Customer Support Service in Collaborative Customer Relationship Management Systems. |
IEEM |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Niklas Scheidthauer, Julian Knoll, Rainer Groß |
Visualizing Customer Journeys: How to Illustrate the Entire Customer Interaction Universe of a Commercial Website in Real Time. |
I4CS |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna |
Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. |
DSDE |
2021 |
DBLP DOI BibTeX RDF |
|
16 | Umama Nasrin Haque, Rabin Mazumder |
A Study on the Relationship Between Customer Loyalty and Customer Trust in Online Shopping. |
Int. J. Online Mark. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Tahir Iqbal |
An Assessment of the Impact that Service Quality and Customer Satisfaction Possess on Customer Loyalty in Internet Banking. |
Int. J. Online Mark. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III |
How Does Customer Service Offshoring Impact Customer Satisfaction? |
J. Comput. Inf. Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Niklas Kühl 0001, Marius Mühlthaler, Marc Goutier |
Supporting customer-oriented marketing with artificial intelligence: automatically quantifying customer needs from social media. |
Electron. Mark. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Samar Rahi, Mazuri Abd. Ghani, Abdul Hafaz Ngah |
Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction. |
Int. J. Bus. Inf. Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Hyo Sun Jung, Hye Hyun Yoon |
How do the Employees's Perceptions of Abusive Supervision Affect Customer Satisfaction in the Chain Restaurants? Employee-Customer Level Analysis. |
Inf. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Reza Mousavi, Monica S. Johar, Vijay S. Mookerjee |
The Voice of the Customer: Managing Customer Care in Twitter. |
Inf. Syst. Res. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001 |
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. |
CoRR |
2020 |
DBLP BibTeX RDF |
|
16 | Thomas Fotiadis |
A study of the effect of customer citizenship behaviour on service quality, purchase intentions and customer satisfaction. |
Int. J. Data Anal. Tech. Strateg. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Olufemi Muibi Omisakin, Chanaka Bandara, Indrapriya Kularatne |
Designing a Customer Feedback Service Channel Through AI to Improve Customer Satisfaction in the Supermarket Industry. |
J. Inf. Knowl. Manag. |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Yerule Sanket Nagnath, Chih-Chung Kao, Wei-Cheng Sun, Chia-Hui Lin, Chung-Wei Hsieh |
Realtime Customer Merchandise Engagement Detection and Customer Attribute Estimation with Edge Device. |
ICCE-TW |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Min Fu 0001, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang 0001 |
ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. |
ICSOC |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Nargess Tahmasbi, Elham Rastegari |
Showing off Customer Care: How U.S. Airlines Deploy Impression Management by Publicizing Customer Care on Twitter. |
AMCIS |
2020 |
DBLP BibTeX RDF |
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