Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Wen-Jang Jih 0001 |
Impact of e-CRM on Website Loyalty of a Public Organization's Customers. |
Inf. Resour. Manag. J. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Seung Hyun Kim, Tridas Mukhopadhyay |
Determining Optimal CRM Implementation Strategies. |
Inf. Syst. Res. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Purnima S. Sangle, Preety Awasthi |
Consumer's expectations from mobile CRM services: a banking context. |
Bus. Process. Manag. J. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Mohammad Ali Shafia, Mohammad Mahdavi Mazdeh, Mahboobeh Vahedi, Mehrdokht Pournader |
Applying fuzzy balanced scorecard for evaluating the CRM performance. |
Ind. Manag. Data Syst. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Marco Tereso, Jorge Bernardino |
Open Source CRM Systems for SMEs |
CoRR |
2011 |
DBLP BibTeX RDF |
|
15 | Faramak Zandi, Madjid Tavana |
A fuzzy group quality function deployment model for e-CRM framework assessment in agile manufacturing. |
Comput. Ind. Eng. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha |
The successful implementation of customer relationship management (CRM) system projects. |
Data Base |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Anastasia Angelopoulou, Chrisa Tsinaraki, Stavros Christodoulakis |
Mapping MPEG-7 to CIDOC/CRM. |
TPDL |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Wilfrid Azan |
« Human agency », ERP and CRM: the roles of final users in the postimplementation phase. |
AMCIS |
2011 |
DBLP BibTeX RDF |
|
15 | Ina Friedrich, Jon Sprenger, Michael H. Breitner |
Discussion and Validation of a CRM System Selection Approach with Experts. |
AMCIS |
2011 |
DBLP BibTeX RDF |
|
15 | René Bröcker, Johannes Tiemeyer |
Cloud-basierte CRM Systeme in der Weinwirtschaft. |
GIL Jahrestagung |
2011 |
DBLP BibTeX RDF |
|
15 | Sheng-Chuan Wu |
The CRM of Tomorrow with Semantic Technology. |
KTW |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Ezendu Ariwa, Daminni Grover |
Digital Marketization of e-CRM in Effective Delivery of Financial Engineering in Global Organisations: Trends, Benefits and Critical Meta-Dynamic Issues. |
ICeND |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Ana Hol |
CRM for SMEs. |
ISD |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Jong Kyung Paek, Jong-eun Lee, Kiyoung Choi |
CRM: Configurable Range Memory for Fast Reconfigurable Computing. |
IPDPS Workshops |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Sarika Sharma, D. P. Goyal |
Critical Success Factors for CRM Implementation: A Study on Indian Banks. |
ICISTM |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Terence Saldanha, Mayuram S. Krishnan |
BI and CRM for Customer Involvement in Product and Service Development. |
ICIS |
2011 |
DBLP BibTeX RDF |
|
15 | Olaf Reinhold, Rainer Alt |
Analytical Social CRM: Concept and Tool Support. |
Bled eConference |
2011 |
DBLP BibTeX RDF |
|
15 | Alireza Nili, Abbas Keramati |
Investigating the Correlation between Customer Retention Programs of CRM and Customer Retention in E-Banking Context. |
DEIS |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Ammar Memari, Benjamin Wagner vom Berg, Jorge Marx Gómez |
Sustainable CRM for Mobility Services based on SOA architecture. |
ITEE |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Lerina Aversano, Maria Tortorella |
Applying EFFORT for Evaluating CRM Open Source Systems. |
PROFES |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Nicolas Guillaume |
Next Generation Mail: Toward a Personal Social CRM. |
Web Intelligence/IAT Workshops |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Kai Jannaschk, Claas Anders Rathje, Bernhard Thalheim, Frank Förster |
A Generic Database Schema for CIDOC-CRM Data Management. |
ADBIS (2) |
2011 |
DBLP BibTeX RDF |
|
15 | Xun Liang 0001 |
CRM business cloud computing. |
ICCC |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Hongsheng Xu, Lan Wang |
Application of Analysis CRM Based on Association Rules Mining in Variable Precision Rough Set. |
CSEE (3) |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Dushyant Kumar Sharma |
A social network perspective by CRM. |
GrC |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Peter Flory |
Towards a taxonomy of reusable CRM requirements for the Not for Profit sector. |
|
2011 |
RDF |
|
15 | Kurt H. Thearling |
Data Mining for CRM. |
Data Mining and Knowledge Discovery Handbook |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Martin Gneiser |
Value-Based CRM. |
Bus. Inf. Syst. Eng. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Hyung-Su Kim, Young-Gul Kim, Chan-Wook Park |
Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea. |
Decis. Support Syst. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Adir Even, Ganesan Shankaranarayanan, Paul D. Berger |
Evaluating a model for cost-effective data quality management in a real-world CRM setting. |
Decis. Support Syst. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Shin-Yuan Hung, Wei-Hsi Hung, Chia-An Tsai, Shu-Chen Jiang |
Critical factors of hospital adoption on CRM system: Organizational and information system perspectives. |
Decis. Support Syst. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Seyed Mohammad Seyedhosseini, Anahita Maleki, Mohammad R. Gholamian |
Cluster analysis using data mining approach to develop CRM methodology to assess the customer loyalty. |
Expert Syst. Appl. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Torsten Becker, Julia Heidemann, Nora Kamprath, Marco C. Meier, Maximilian Röglinger |
Wirtschaftlichkeitsanalyse für CRM-Systeme - ein Erfahrungsbericht. |
Wirtschaftsinformatik Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Christopher Bull 0002 |
Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG. |
Int. J. Inf. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Marlies Olensky |
Semantic interoperability in Europeana. An examination of CIDOC CRM in digital cultural heritage documentation. |
Bull. IEEE Tech. Comm. Digit. Libr. |
2010 |
DBLP BibTeX RDF |
|
15 | Maria Theodoridou, Yannis Tzitzikas, Martin Doerr, Yannis Marketakis, Valantis Melessanakis |
Modeling and querying provenance by extending CIDOC CRM. |
Distributed Parallel Databases |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Wen-Jang Jih 0001, Su-Fang Lee |
Effects of e-CRM Value Perceptions on Website Loyalty: An Empirical Investigation from Customer Perspective. |
Int. J. E Bus. Res. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Christopher Bull 0002, Alison Adam |
Customer relationship management information systems (CRM-IS) and the realisation of moral agency. |
J. Inf. Commun. Ethics Soc. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Yi-Yuan Liu |
Does Technology Acceptance Change the Way from CRM to Customer Loyalty?: An Empirical Study on the Banking Industry. |
Int. J. E Serv. Mob. Appl. |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Jayanthi Ranjan, Vishal Bhatnagar |
Information security-enabled business process architecture for mobile CRM: the role of technology, planning, training and process. |
Int. J. Netw. Virtual Organisations |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Faed, Afsaneh Ashouri, Mehdi Faed |
The Transition of Sports Marketing from E-CRM to E-SRM. |
3PGCIC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Faed, Pedram Radmand, Alex Talevski |
The Critical Success Factors for Implementation of CRM and Knowledge Management in a Work Setting. |
3PGCIC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Faed, Chen Wu 0001, Elizabeth Chang 0001 |
Intelligent CRM on the Cloud. |
NBiS |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Wolfgang Leußer, Klaus D. Wilde |
Root causes affecting data quality in CRM. |
MKWI |
2010 |
DBLP BibTeX RDF |
|
15 | Ina Friedrich, Jon Sprenger, Michael H. Breitner |
CRM Evaluation. |
MKWI |
2010 |
DBLP BibTeX RDF |
|
15 | Elsa Fontainha |
The Determinants of ERP, SCM and CRM Systems in European Firms. |
CENTERIS (1) |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Manolis Gergatsoulis, Lina Bountouri, Panorea Gaitanou, Christos Papatheodorou |
Query Transformation in a CIDOC CRM Based Cultural Metadata Integration Environment. |
ECDL |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Beom-Soo Shim, Yong-Moo Suh |
CRM Strategies for A Small-Sized Online Shopping Mall Based on Association Rules and Sequential Patterns. |
PACIS |
2010 |
DBLP BibTeX RDF |
|
15 | Afsaneh Ashouri, Alireza Faed |
The Impact of Multichannel Customer Management on e-CRM. |
EMS |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Xiaolong Deng, Bai Wang 0001, XiLu Zhu |
Reconstruct and Evaluate of Telecom CRM for Full Service. |
APSCC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Hilkert, Christian M. Wolf, Alexander Benlian, Thomas Hess |
The "As-a-Service"-Paradigm and Its Implications for the Software Industry - Insights from a Comparative Case Study in CRM Software Ecosystems. |
ICSOB |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Ceri Binding |
Implementing Archaeological Time Periods Using CIDOC CRM and SKOS. |
ESWC (1) |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Virgilijus Sakalauskas, Dalia Kriksciuniene |
Sensitivity Analysis of CRM Indicators. |
ISNN (2) |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Ke Nan Wang, Shao Qian |
Apply of Data Ming Technology in CRM. |
DBTA |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Petra Schubert, Susan P. Williams |
Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study. |
Bled eConference |
2010 |
DBLP BibTeX RDF |
|
15 | M. A. H. Farquad, Vadlamani Ravi, S. Bapi Raju |
Rule Extraction from Support Vector Machine Using Modified Active Learning Based Approach: An Application to CRM. |
KES (1) |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Faed |
A conceptual model for interactivity, complaint and expectation for CRM. |
CISIM |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Manisha Rathi |
Regression Modeling Technique on Data Mining for Prediction of CRM. |
ICT |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Soyoung Cha, Jung Wha Kim |
Constructing a Foundation for Semantic Structure of Korean Heritage Information: A Study on Creating a Substructure of Korean Heritage Portal by Implementing CIDOC CRM. |
ICSC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Olivier Curé, Mariette Sérayet, Odile Papini, Pierre Drap |
Toward a Novel Application of CIDOC CRM to Underwater Archaeological Surveys. |
ICSC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Xiaoyu Li, Changzheng He, Panos Liatsis |
A New Robust Classification Method for CRM. |
APWCS |
2010 |
DBLP DOI BibTeX RDF |
TS-GMDH, experiment, noise, customer |
15 | Alireza Faed, Afsaneh Ashouri, Chen Wu |
The Impact of Trust and Interactivity on Intensifying Customer Loyalty for CRM. |
KMIS |
2010 |
DBLP BibTeX RDF |
|
15 | Fang Wei, Mao Shuai |
Analysis on the Application of CRM in Logistics Enterprises. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Shengdong Lin, Wei Xu, Yanting Guo |
A Survey of Current CRM Practices in China. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Siyu Xiao |
Application Research of CRM Based on SaaS. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Wang Hualin |
The Exploitation and Utilization of Customer Database in CRM. |
ICEE |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Dojanah Bader, Sanaa Khalaf |
CRM Enhance e-Business Quality. |
CSREA EEE |
2010 |
DBLP BibTeX RDF |
|
15 | Navid Nikmehr, Leila Sinaei, Mir Mahdi Seyed Esfahani |
A Fuzzy Approach for CRM System Selection in e-Business. |
CSREA EEE |
2010 |
DBLP BibTeX RDF |
|
15 | Anke Gericke, Tobias Bucher |
Realization Approaches of Customer Relationship Management - A Design Science Research Contribution to Support the Construction of Situational CRM Artifacts. |
DESRIST |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Ritu Sinha, Chandrashekhar Kaushik |
CRM in Pharmaceutical Sector: Meeting the Challenges of Changing Healthcare Environment. |
BAIP |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Antonio Bella, Cèsar Ferri Ramirez, José Hernández-Orallo, M. José Ramírez-Quintana |
Data Mining Strategies for CRM Negotiation Prescription Problems. |
IEA/AIE (1) |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Faed, Afsaneh Ashouri, Chen Wu |
The efficient bond among mobile commerce, CRM and E-loyalty to maximise the productivity of companies. |
ICIS |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Chin Li Tseng |
3 As strategic factors indices of Loyalty-Based CRM: Alignment, affection, and adjustment. |
ICIS |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Tiago Garrochinho, Luís Veiga |
CRM-OO-VM: a checkpointing-enabled Java VM for efficient and reliable e-science applications in grids. |
MGC@Middleware |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Ding Pan |
Data mining process model for marketing and CRM. |
ICMLC |
2010 |
DBLP DOI BibTeX RDF |
|
15 | Gülfem Isiklar Alptekin |
Alternative spectrum trading architectures in cognitive radio networks: Spectrum exchange, CRM, strict power control (Alternatif spektrum ticareti modelleri: Spectrum değişimi, miy, katı güç kontrolü) |
|
2010 |
RDF |
|
15 | So Young Sohn, In Sang Chang |
CRM to improve the avoidance tendency in science and engineering college in Korea. |
Expert Syst. Appl. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Sun Young Shin, Tae Hee Moon, So Young Sohn |
Corrigendum "Structural equation model for effective CRM of information infrastructure industry in Korea" [Experts Systems with Applications 36 (2P1) (2009) 1695-1705]. |
Expert Syst. Appl. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Sun Young Shin, Tae Hee Moon, So Young Sohn |
Structural equation model for effective CRM of information infrastructure industry in Korea. |
Expert Syst. Appl. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Irene Lourdi, Christos Papatheodorou, Martin Doerr |
Semantic Integration of Collection Description: Combining CIDOC/CRM and Dublin Core Collections Application Profile. |
D Lib Mag. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Bernd Heinrich, Mathias Klier, Marcus Kaiser |
A Procedure to Develop Metrics for Currency and its Application in CRM. |
ACM J. Data Inf. Qual. |
2009 |
DBLP DOI BibTeX RDF |
metrics, Data quality, information quality |
15 | Dimitrios A. Koutsomitropoulos, Georgia D. Solomou, Theodore S. Papatheodorou |
Metadata and Semantics in Digital Object Collections: A Case-Study on CIDOC-CRM and Dublin Core and a Prototype Implementation. |
J. Digit. Inf. |
2009 |
DBLP BibTeX RDF |
|
15 | Tatsuya Inaba |
Realization of SCM and CRM by Using RFID-captured Consumer Behavior Information. |
J. Networks |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Kevin R. Parker, Philip S. Nitse, Siong Meng Albert Tay |
The Impact of Inaccurate Color on Customer Retention and CRM. |
Informing Sci. Int. J. an Emerg. Transdiscipl. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Eunjin Kim, Byungtae Lee |
Strategic Use of Analytical CRM in a Market with Network Effects and Switching Costs: Terminating Unprofitable Customer Relationships. |
J. Organ. Comput. Electron. Commer. |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Wenjuan Wang, Darshana Sedera, Felix B. Tan |
Measuring CRM and SCM Benefits: a Preliminary Measurement Model. |
PACIS |
2009 |
DBLP BibTeX RDF |
|
15 | Branimir Dukic, Marcel Meler, Josip Mesaric |
Conceptual model for promotion of Croatian tourist product based on integration of CRM and Web technologies. |
ITI |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Zahid Ullah 0004, Abdullah S. Al-Mudimigh |
CRM Scorecard Measurement: The Case for the Banking Sector in Saudi Arabia. |
EMS |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Huma Hamid |
Towards unfolding CRM implementation challenges in Pakistan: A case study. |
ECIS |
2009 |
DBLP BibTeX RDF |
|
15 | Wei Xu |
Making CRM work through supply chain efficiency. |
SOLI |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Verónika Peralta, Virginie Thion-Goasdoué, Zoubida Kedad, Laure Berti-Équille, Isabelle Comyn-Wattiau, Sylvaine Nugier, Samira Si-Said Cherfi |
Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company. |
ICIQ |
2009 |
DBLP BibTeX RDF |
|
15 | Joseph P. Bigus, Upendra Chitnis, Prasad M. Deshpande, Ramakrishnan Kannan, Mukesh K. Mohania, Sumit Negi, Deepak Padmanabhan 0001, Edwin P. D. Pednault, Soujanya Soni, Bipen K. Telkar, Brian F. White |
CRM Analytics Framework. |
COMAD |
2009 |
DBLP BibTeX RDF |
|
15 | Bin Fang, Shoufeng Ma |
Data Mining Technology and Its Application in CRM of Commercial Banks. |
DBTA |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Darshana Sedera, Wenjuan Wang |
Towards a CRM and SCM Benefits Measurement Model. |
ICIS |
2009 |
DBLP BibTeX RDF |
|
15 | Wander Trindade Venturini, Óscar González-Benito |
CRM Technological Solutions: An Approach Of The Critical Success Factors In The Implementation Process. |
MCIS |
2009 |
DBLP BibTeX RDF |
|
15 | Olaf Reinhold, Rainer Alt |
Enhancing Collaborative CRM with Mobile Technologies. |
Bled eConference |
2009 |
DBLP BibTeX RDF |
|
15 | Wei Zhou 0001, Selwyn Piramuthu |
RFID and Real-Time CRM. |
Intelligent Environments (Workshops) |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Bernd Heinrich, Gregor Zellner, Susanne Leist |
CRM Actions and Processes - Goal-oriented Design based on Relationship Values. |
Wirtschaftsinformatik (2) |
2009 |
DBLP BibTeX RDF |
|
15 | Abdullah S. Al-Mudimigh, Zahid Ullah 0004, Farrukh Saleem |
Data mining strategies and techniques for CRM systems. |
SoSE |
2009 |
DBLP BibTeX RDF |
|