Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link
15	Wei-Lun Chang, Yu-Xin Wu	A Framework for CRM E-Services: From Customer Value Perspective.	WEB	2009	DBLP DOI BibTeX RDF
15	Yong Gyu Joo, So Young Sohn	Structural equation model for effective CRM of digital content industry.	Expert Syst. Appl.	2008	DBLP DOI BibTeX RDF
15	Gregor Zellner	Identifizierung und Gestaltung neuer CRM-Prozesse.	HMD Prax. Wirtsch.	2008	DBLP BibTeX RDF
15	Stefan Sackmann, Dennis Kundisch, Markus Ruch	CRM, Kundenbewertung und Risk-Return-Steuerung im betrieblichen Einsatz.	HMD Prax. Wirtsch.	2008	DBLP BibTeX RDF
15	Konrad Walser, Thomas Myrach, Marin Gimpert	CRM-Prozess-Outsourcing in der Telekommunikationsindustrie.	HMD Prax. Wirtsch.	2008	DBLP BibTeX RDF
15	Christian Schieder, Markus Frye	Analytisches CRM in der Energiewirtschaft.	HMD Prax. Wirtsch.	2008	DBLP BibTeX RDF
15	Alan D. Smith	Acceptability of internet voting and CRM principles among the internet savvy.	Int. J. Bus. Inf. Syst.	2008	DBLP DOI BibTeX RDF
15	E. W. T. Ngai, Karen Ka-Leung Moon, James N. K. Liu, K. F. Tsang, R. Law, F. F. C. Suk, I. C. L. Wong	Extending CRM in the Retail Industry: An RFID-Based Personal Shopping Assistant System.	Commun. Assoc. Inf. Syst.	2008	DBLP DOI BibTeX RDF
15	Alexander Abramovitz, Mor Mordechai Peretz	Effect of the Ripple Current on Power Factor of CRM Boost Apfc.	J. Circuits Syst. Comput.	2008	DBLP DOI BibTeX RDF
15	Changsu Kim 0002, Weihong Zhao, Kyung Hoon Yang	An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives.	J. Electron. Commer. Organ.	2008	DBLP DOI BibTeX RDF
15	Mei-Yu Wang	Measuring e-CRM service quality in the library context: a preliminary study.	Electron. Libr.	2008	DBLP DOI BibTeX RDF
15	Iraj Mahdavi, Namjae Cho, Babak Shirazi, Navid Sahebjamnia	Designing evolving user profile in e-CRM with dynamic clustering of Web documents.	Data Knowl. Eng.	2008	DBLP DOI BibTeX RDF
15	Andreas Liebhäuser, Michael Weber 0001, Peter Mandl 0001, Andreas Knauer	Mobilitätsunterstützende Replikationsverfahren im CRM-Kontext eines Handelsunternehmens.	Prax. Inf.verarb. Kommun.	2008	DBLP DOI BibTeX RDF
15	Amir M. Sharif, Zahir Irani	User Adoption of a CRM-based Information System Within a Financial Services Organization: An Empirical Analysis.	AMCIS	2008	DBLP BibTeX RDF
15	Boumediene Ramdani, Peter Kawalek	Predicting SMEs Willingness to Adopt ERP, CRM, SCM & E-Procurement Systems.	ECIS	2008	DBLP BibTeX RDF
15	Guangyu Yang, Liang Ju	Research on Enterprise CRM Crisis Early-Warning Based on BP Neural Network.	ICNC (2)	2008	DBLP DOI BibTeX RDF
15	Olaf Reinhold, Rainer Alt	Usability of CRM Systems as Collaboration Infrastructures in Business Networks.	Bled eConference	2008	DBLP BibTeX RDF
15	Berislav Nadinic, Damir Kalpic	Data Quality in Finances and Its Impact on Credit Risk Management and CRM Integration.	ICSOFT (ISDM/ABF)	2008	DBLP BibTeX RDF
15	Dennis Kundisch, Stefan Sackmann, Markus Ruch	CRM and Customer Portfolio Management for E-Tailers.	HICSS	2008	DBLP DOI BibTeX RDF
15	Charalampos Makatsoris, Yoon Seok Chang	Beyond CRM: A System to Bridge the Gap between the Customer and the Global Manufacturing Supply Chain.	HICSS	2008	DBLP DOI BibTeX RDF
15	Shaohui Ma, Hao Zhang	A Dynamic CRM Model Based on POMDP.	FSKD (2)	2008	DBLP DOI BibTeX RDF
15	Dominic Panneer Selvam, Parthiban Palani, Goh Kim Nee	A SCM framework to Describe CRM.	CSREA EEE	2008	DBLP BibTeX RDF
15	Viktor Kaufman, Yuri Natchetoi, Vasily Ponomarev	On-Demand Mobile CRM Applications for Social Marketing - Business and Technology Perspective.	ICE-B	2008	DBLP BibTeX RDF
15	Jonathan Burez, Dirk Van den Poel	CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services.	Expert Syst. Appl.	2007	DBLP DOI BibTeX RDF
15	Stephen F. King	Citizens as customers: Exploring the future of CRM in UK local government.	Gov. Inf. Q.	2007	DBLP DOI BibTeX RDF
15	Chu-Chai Henry Chan, Chi-Bin Cheng, Chih-Hsiung Hsu	Bargaining strategy formulation with CRM for an e-commerce agent.	Electron. Commer. Res. Appl.	2007	DBLP DOI BibTeX RDF
15	S. Maguire, S. C. Lenny Koh, C. Huang	Identifying the range of customer listening tools: a logical pre-cursor to CRM?	Ind. Manag. Data Syst.	2007	DBLP DOI BibTeX RDF
15	Niko Zenker	Auswirkungen des CRM auf die IT-integration.	Wirtschaftsinf.	2007	DBLP DOI BibTeX RDF
15	Judy Young, Paul Gregg, Carol Pollard	Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency.	Australas. J. Inf. Syst.	2007	DBLP BibTeX RDF
15	ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newby	Strategies for successful CRM implementation.	Inf. Manag. Comput. Secur.	2007	DBLP DOI BibTeX RDF
15	L. C. Burr, Raymond A. Patterson, Erik Rolland, K. F. Ward	Integration of E-CRM in Healthcare Services: A Framework for Analysis.	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Michael Shumanov, Michael T. Ewing	Developing a Global CRM Strategy.	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter	Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM.	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Veronica Liljander, Pia Polsa, Kim Forsberg	Do Mobile CRM Services Appeal to Loyalty Program Customers?	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Soumaya Ben Letaifa, Jean Perrien	The Impact of E-CRM on Organisational and Individual Behavior: The Effect of the Remuneration and Reward System.	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Tim Coltman, Sara Dolnicar	E-CRM and Managerial Discretion.	Int. J. E Bus. Res.	2007	DBLP DOI BibTeX RDF
15	Francisco P. Romero 0001, José A. Olivas, Pablo J. Garcés	FzMail: Using FIS-CRM for E-mail Classification.	J. Adv. Comput. Intell. Intell. Informatics	2007	DBLP DOI BibTeX RDF
15	Martin Doerr, Patrick LeBoeuf	Modelling Intellectual Processes: The FRBR - CRM Harmonization.	DELOS	2007	DBLP DOI BibTeX RDF
15	Marie Griffiths, Ben Light	Risky Business: When a CRM Vendor Masqueraded as an ERP Specialist.	ECIS	2007	DBLP BibTeX RDF
15	Phillip Freeman, Peter B. Seddon, Rens Scheepers	Explaining Organisational Investments in CRM Point Solutions.	ECIS	2007	DBLP BibTeX RDF
15	Michael Fux, Daniel Mathieu, Thomas Myrach	Cooperative Customer Relationship Management (CRM) in Alpine Tourist Destinations.	ECIS	2007	DBLP BibTeX RDF
15	Go Sugimoto, Achille Felicetti, Cinzia Perlingieri, Sorin Hermon	CIDOC-CRM Spider: Stonehenge as an Example of Semantic Data Integration.	VAST	2007	DBLP DOI BibTeX RDF
15	Bernd Heinrich, Marcus Kaiser, Mathias Klier	DQ Metrics: A Novel Approach To Quantify Timeliness And Its Application In CRM.	ICIQ	2007	DBLP BibTeX RDF
15	Taeho Hong, Eunmi Kim	The selection of CRM systems in financial institutes using the analytic hierarchy.	ICDIM	2007	DBLP DOI BibTeX RDF
15	Iraj Mahdavi, Babak Shirazi, Namjae Cho, Navid Sahebjamnia, Meysam Aminzadeh	Dynamic Web Document Classification in E-CRM Using Neuro-Fuzzy Approach.	ICEIS (2)	2007	DBLP BibTeX RDF
15	Maria Isabel Franco Barretto	Um modelo para planejar, implementar e acompanhar a estratégia de CRM (Customer Relationship Management).		2007	RDF
15	Thompson S. H. Teo, Paul Raj Devadoss, Shan Ling Pan	Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore.	Decis. Support Syst.	2006	DBLP DOI BibTeX RDF
15	YongSeog Kim	Toward a successful CRM: variable selection, sampling, and ensemble.	Decis. Support Syst.	2006	DBLP DOI BibTeX RDF
15	Shan Ling Pan, Chee-Wee Tan, Eric Tze Kuan Lim	Customer relationship management (CRM) in e-government: a relational perspective.	Decis. Support Syst.	2006	DBLP DOI BibTeX RDF
15	Grzegorz Futa	Unified Modeling Language extensions for modeling user-oriented, multi-channel access CRM systems.	Ann. UMCS Informatica	2006	DBLP BibTeX RDF
15	Matthias Meyer, Jörg Schumacher	CRM-Outsourcing - Status quo und Herausforderungen.	HMD Prax. Wirtsch.	2006	DBLP BibTeX RDF
15	Malte Geib, Lutz M. Kolbe, Walter Brenner	CRM collaboration in financial services networks: a multi-case analysis.	J. Enterp. Inf. Manag.	2006	DBLP DOI BibTeX RDF
15	Pedro R. Falcone Sampaio, Yong He	Unbundling and delivering CRM applications as e-services: a case study in customer segmentation.	Int. J. Serv. Technol. Manag.	2006	DBLP DOI BibTeX RDF
15	Timothy P. Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael P. Griffin	Customer Relationship Management (CRM) Metrics: What's the Holdup?	Int. J. Enterp. Inf. Syst.	2006	DBLP DOI BibTeX RDF
15	Helen J. Richardson, Debra Howcroft	The contradictions of CRM - A critical lens on call centres.	Inf. Organ.	2006	DBLP DOI BibTeX RDF
15	Helen J. Richardson, Debra Howcroft	The contradictions of CRM - a critical lens on call centres.	Inf. Organ.	2006	DBLP DOI BibTeX RDF
15	So Young Sohn, Ji Soo Lee	Cost of ownership model for a CRM system.	Sci. Comput. Program.	2006	DBLP DOI BibTeX RDF
15	Hee-Woong Kim, Shan Ling Pan	Towards a process model of information systems implementation: the case of customer relationship management (CRM).	Data Base	2006	DBLP DOI BibTeX RDF
15	Nigel Lockett, David Brown 0008, Amy Sissons	Soft Systems Methodology in IT Project Management: Implementing CRM in SMEs.	AMCIS	2006	DBLP BibTeX RDF
15	Maged Ali, Laurence D. Brooks, Sarmad Alshawi, Anastasia Papazafeiropoulou	Cultural Dimensions and CRM Systems Implementation: A Preliminary Framework.	AMCIS	2006	DBLP BibTeX RDF
15	Françoise Fogelman-Soulié	CRM Analytique - L'apport du Data Mining.	AAFD	2006	DBLP BibTeX RDF
15	Seung Hyun Kim, Tridas Mukhopadhyay	Strategic Investments In The Right CRM Technologies, In The Right Amount, and In The Right Order.	ICIS	2006	DBLP BibTeX RDF
15	Jiayin Qi, Huaying Shu, Huaizu Li	Study on Purchase Probability Model in CRM Systems.	CONFENIS	2006	DBLP DOI BibTeX RDF
15	Yang Xu, Hongji Yang, Issam Amin	Business rule based program transformation for CRM system evolution.	IRI	2006	DBLP DOI BibTeX RDF
15	Chi Wah Man, Wing Yee Winnie Kong, Wai Hung Eddie Yui, Pui Fan Jessie Tam, Hareton Leung	A Study of CRM Implementation in Financial Industry.	CSREA EEE	2006	DBLP BibTeX RDF
15	Gülfem Isiklar, Mehmet Üner, Ayse Basar Bener	A CRM-Based Pricing Model - For m-Commerce Services.	ICE-B	2006	DBLP BibTeX RDF
15	Jiejun Huang, Wei Cui 0003, Yanbin Yuan	Building Competitive Advantage via CRM Based on Data Warehouse and Data Mining.	ICEIS (2)	2006	DBLP BibTeX RDF
15	Alan D. Smith	Identity theft as a threat to CRM and e-commerce.	Electron. Gov. an Int. J.	2005	DBLP DOI BibTeX RDF
15	Gregory R. Heim, Larry C. Meile, Justin Tease, Jeff Glass, Sahal Laher, James Rowan, Katie Comerford	Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement.	Commun. Assoc. Inf. Syst.	2005	DBLP DOI BibTeX RDF
15	Stijn Viaene, Bjorn Cumps	CRM Excellence at KLM Royal Dutch Airlines.	Commun. Assoc. Inf. Syst.	2005	DBLP DOI BibTeX RDF
15	Ing-Long Wu, Ker-Wei Wu	A hybrid technology acceptance approach for exploring e-CRM adoption in organizations.	Behav. Inf. Technol.	2005	DBLP DOI BibTeX RDF
15	Bernd Heinrich	Transforming strategic goals of CRM into process goals and activities.	Bus. Process. Manag. J.	2005	DBLP DOI BibTeX RDF
15	Mark Xu, John Walton	Gaining customer knowledge through analytical CRM.	Ind. Manag. Data Syst.	2005	DBLP DOI BibTeX RDF
15	Bill Karakostas, Dimitris Kardaras, Eleutherios Papathanassiou	The state of CRM adoption by the financial services in the UK: an empirical investigation.	Inf. Manag.	2005	DBLP DOI BibTeX RDF
15	David F. Ross	E-Crm from A Supply Chain Management Perspective.	Inf. Syst. Manag.	2005	DBLP DOI BibTeX RDF
15	Shan L. Pan	Customer Perspective of CRM Systems: A Focus Group Study.	Int. J. Enterp. Inf. Syst.	2005	DBLP DOI BibTeX RDF
15	Alan D. Smith, Allen R. Lias	Identity Theft and E-Fraud as Critical CRM Concerns.	Int. J. Enterp. Inf. Syst.	2005	DBLP DOI BibTeX RDF
15	Mahesh S. Raisinghani, E.-Lin Tan, Jose Antonio Untama, Heidi Weiershaus, Thomas Levermann, Natalie Verdeflor	CRM Systems in German Hospitals: Illustrations of Issues & Trends.	J. Cases Inf. Technol.	2005	DBLP DOI BibTeX RDF
15	Peter Neckel, Bernd Knobloch	Customer relationship analytics - Praktische Anwendung des Data Mining im CRM.		2005	RDF
15	Kurt H. Thearling	Data Mining for CRM.	The Data Mining and Knowledge Discovery Handbook	2005	DBLP BibTeX RDF
15	Babita Gupta, Lakshmi S. Iyer	Theoretical Framework for CRM Outsourcing.	Encyclopedia of Information Science and Technology (V)	2005	DBLP BibTeX RDF
15	Nikhilesh Dholakia, Jounghae Bang, Lutz Hamel, Seung Kyoon Shin	The CRM-KDD Nexus.	Encyclopedia of Information Science and Technology (V)	2005	DBLP BibTeX RDF
15	Martin Doerr	The CIDOC CRM, an Ontological Approach to Schema Heterogeneity.	Semantic Interoperability and Integration	2005	DBLP BibTeX RDF
15	Malte Dous, Harald Salomann, Lutz M. Kolbe, Walter Brenner	Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work.	AMCIS	2005	DBLP BibTeX RDF
15	Shari S. C. Shang, Jia-Sheng Lin	A Model for Understanding the Market Orientation Effects of CRM on the Organizational Process.	AMCIS	2005	DBLP BibTeX RDF
15	Stijn Viaene, Bjorn Cumps	CRM Excellence at KLM Royal Dutch Airlines.	AMCIS	2005	DBLP BibTeX RDF
15	Mauricio Minuto Espil, Luis Landoni, Santiago Montoya, Eduardo Finn, Daniel Minuto Espil	CRM + e-Benefit: an eGovernment Tax-System Initiative.	EGOV (Workshops and Posters)	2005	DBLP BibTeX RDF
15	David Finnegan, Leslie P. Willcocks	Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts.	ECIS	2005	DBLP BibTeX RDF
15	Phillip Freeman, Peter B. Seddon	Benefits from CRM-Based Work Systems.	ECIS	2005	DBLP BibTeX RDF
15	Mahdi Seify	Risk Management in CRM Security Management.	AISM	2005	DBLP BibTeX RDF
15	Markus Ettl, Bianca Zadrozny, Pawan Chowdhary, Naoki Abe	Business Performance Management System for CRM and Sales Execution.	DEXA Workshops	2005	DBLP DOI BibTeX RDF
15	Olivera Marjanovic	Process-Oriented CRM Enabled by Component-Based Workflow Technology.	Bled eConference	2005	DBLP BibTeX RDF
15	Pedro R. Falcone Sampaio, Yong He	Unbundling and Deploying CRM Applications as e-Services.	EMISA	2005	DBLP BibTeX RDF
15	Freimut Bodendorf, Andreas Schobert	Enhancing e-CRM in the Insurance Industry by Mobile e-Services.	EEE	2005	DBLP DOI BibTeX RDF
15	Glenn R. Cook, Tom Housel 0001	Where to Invest in Information Systems: A CRM Case Study.	HICSS	2005	DBLP DOI BibTeX RDF
15	Carlos Lamsfus, María Teresa Linaza, Tim Smithers	Towards Semantic Based Information Exchange and Integration Standards: The art-E-fact Ontology as an Extension to the CIDOC CRM (ISO/CD 21127) Standard.	Integrating Ontologies	2005	DBLP BibTeX RDF
15	David Jesse Finnegan	Knowledge sharing in the introduction of a new technology : psychological contracts, subculture interactions and non-codified knowledge in CRM systems.		2005	RDF
15	Zengyou He, Xiaofei Xu, Joshua Zhexue Huang, Shengchun Deng	Mining class outliers: concepts, algorithms and applications in CRM.	Expert Syst. Appl.	2004	DBLP DOI BibTeX RDF
15	Jae Wook Kim, Jiho Choi, William Qualls, Jinsoo Park 0001	The Impact of CRM on Firm- andRelationship-Level Performance in Distributed Networks.	Commun. Assoc. Inf. Syst.	2004	DBLP DOI BibTeX RDF
15	Dmitri Roussinov, J. Leon Zhao	Text clustering and summary techniques for CRM message management.	J. Enterp. Inf. Manag.	2004	DBLP DOI BibTeX RDF