Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Wei-Lun Chang, Yu-Xin Wu |
A Framework for CRM E-Services: From Customer Value Perspective. |
WEB |
2009 |
DBLP DOI BibTeX RDF |
|
15 | Yong Gyu Joo, So Young Sohn |
Structural equation model for effective CRM of digital content industry. |
Expert Syst. Appl. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Gregor Zellner |
Identifizierung und Gestaltung neuer CRM-Prozesse. |
HMD Prax. Wirtsch. |
2008 |
DBLP BibTeX RDF |
|
15 | Stefan Sackmann, Dennis Kundisch, Markus Ruch |
CRM, Kundenbewertung und Risk-Return-Steuerung im betrieblichen Einsatz. |
HMD Prax. Wirtsch. |
2008 |
DBLP BibTeX RDF |
|
15 | Konrad Walser, Thomas Myrach, Marin Gimpert |
CRM-Prozess-Outsourcing in der Telekommunikationsindustrie. |
HMD Prax. Wirtsch. |
2008 |
DBLP BibTeX RDF |
|
15 | Christian Schieder, Markus Frye |
Analytisches CRM in der Energiewirtschaft. |
HMD Prax. Wirtsch. |
2008 |
DBLP BibTeX RDF |
|
15 | Alan D. Smith |
Acceptability of internet voting and CRM principles among the internet savvy. |
Int. J. Bus. Inf. Syst. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | E. W. T. Ngai, Karen Ka-Leung Moon, James N. K. Liu, K. F. Tsang, R. Law, F. F. C. Suk, I. C. L. Wong |
Extending CRM in the Retail Industry: An RFID-Based Personal Shopping Assistant System. |
Commun. Assoc. Inf. Syst. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Alexander Abramovitz, Mor Mordechai Peretz |
Effect of the Ripple Current on Power Factor of CRM Boost Apfc. |
J. Circuits Syst. Comput. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Changsu Kim 0002, Weihong Zhao, Kyung Hoon Yang |
An Empirical Study on the Integrated Framework of e-CRM in Online Shopping: Evaluating the Relationships Among Perceived Value, Satisfaction, and Trust Based on Customers' Perspectives. |
J. Electron. Commer. Organ. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Mei-Yu Wang |
Measuring e-CRM service quality in the library context: a preliminary study. |
Electron. Libr. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Iraj Mahdavi, Namjae Cho, Babak Shirazi, Navid Sahebjamnia |
Designing evolving user profile in e-CRM with dynamic clustering of Web documents. |
Data Knowl. Eng. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Andreas Liebhäuser, Michael Weber 0001, Peter Mandl 0001, Andreas Knauer |
Mobilitätsunterstützende Replikationsverfahren im CRM-Kontext eines Handelsunternehmens. |
Prax. Inf.verarb. Kommun. |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Amir M. Sharif, Zahir Irani |
User Adoption of a CRM-based Information System Within a Financial Services Organization: An Empirical Analysis. |
AMCIS |
2008 |
DBLP BibTeX RDF |
|
15 | Boumediene Ramdani, Peter Kawalek |
Predicting SMEs Willingness to Adopt ERP, CRM, SCM & E-Procurement Systems. |
ECIS |
2008 |
DBLP BibTeX RDF |
|
15 | Guangyu Yang, Liang Ju |
Research on Enterprise CRM Crisis Early-Warning Based on BP Neural Network. |
ICNC (2) |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Olaf Reinhold, Rainer Alt |
Usability of CRM Systems as Collaboration Infrastructures in Business Networks. |
Bled eConference |
2008 |
DBLP BibTeX RDF |
|
15 | Berislav Nadinic, Damir Kalpic |
Data Quality in Finances and Its Impact on Credit Risk Management and CRM Integration. |
ICSOFT (ISDM/ABF) |
2008 |
DBLP BibTeX RDF |
|
15 | Dennis Kundisch, Stefan Sackmann, Markus Ruch |
CRM and Customer Portfolio Management for E-Tailers. |
HICSS |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Charalampos Makatsoris, Yoon Seok Chang |
Beyond CRM: A System to Bridge the Gap between the Customer and the Global Manufacturing Supply Chain. |
HICSS |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Shaohui Ma, Hao Zhang |
A Dynamic CRM Model Based on POMDP. |
FSKD (2) |
2008 |
DBLP DOI BibTeX RDF |
|
15 | Dominic Panneer Selvam, Parthiban Palani, Goh Kim Nee |
A SCM framework to Describe CRM. |
CSREA EEE |
2008 |
DBLP BibTeX RDF |
|
15 | Viktor Kaufman, Yuri Natchetoi, Vasily Ponomarev |
On-Demand Mobile CRM Applications for Social Marketing - Business and Technology Perspective. |
ICE-B |
2008 |
DBLP BibTeX RDF |
|
15 | Jonathan Burez, Dirk Van den Poel |
CRM at a pay-TV company: Using analytical models to reduce customer attrition by targeted marketing for subscription services. |
Expert Syst. Appl. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Stephen F. King |
Citizens as customers: Exploring the future of CRM in UK local government. |
Gov. Inf. Q. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Chu-Chai Henry Chan, Chi-Bin Cheng, Chih-Hsiung Hsu |
Bargaining strategy formulation with CRM for an e-commerce agent. |
Electron. Commer. Res. Appl. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | S. Maguire, S. C. Lenny Koh, C. Huang |
Identifying the range of customer listening tools: a logical pre-cursor to CRM? |
Ind. Manag. Data Syst. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Niko Zenker |
Auswirkungen des CRM auf die IT-integration. |
Wirtschaftsinf. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Judy Young, Paul Gregg, Carol Pollard |
Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency. |
Australas. J. Inf. Syst. |
2007 |
DBLP BibTeX RDF |
|
15 | ThuyUyen H. Nguyen, Joseph S. Sherif, Michael Newby |
Strategies for successful CRM implementation. |
Inf. Manag. Comput. Secur. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | L. C. Burr, Raymond A. Patterson, Erik Rolland, K. F. Ward |
Integration of E-CRM in Healthcare Services: A Framework for Analysis. |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Michael Shumanov, Michael T. Ewing |
Developing a Global CRM Strategy. |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter |
Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM. |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Veronica Liljander, Pia Polsa, Kim Forsberg |
Do Mobile CRM Services Appeal to Loyalty Program Customers? |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Soumaya Ben Letaifa, Jean Perrien |
The Impact of E-CRM on Organisational and Individual Behavior: The Effect of the Remuneration and Reward System. |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Tim Coltman, Sara Dolnicar |
E-CRM and Managerial Discretion. |
Int. J. E Bus. Res. |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Francisco P. Romero 0001, José A. Olivas, Pablo J. Garcés |
FzMail: Using FIS-CRM for E-mail Classification. |
J. Adv. Comput. Intell. Intell. Informatics |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Martin Doerr, Patrick LeBoeuf |
Modelling Intellectual Processes: The FRBR - CRM Harmonization. |
DELOS |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Marie Griffiths, Ben Light |
Risky Business: When a CRM Vendor Masqueraded as an ERP Specialist. |
ECIS |
2007 |
DBLP BibTeX RDF |
|
15 | Phillip Freeman, Peter B. Seddon, Rens Scheepers |
Explaining Organisational Investments in CRM Point Solutions. |
ECIS |
2007 |
DBLP BibTeX RDF |
|
15 | Michael Fux, Daniel Mathieu, Thomas Myrach |
Cooperative Customer Relationship Management (CRM) in Alpine Tourist Destinations. |
ECIS |
2007 |
DBLP BibTeX RDF |
|
15 | Go Sugimoto, Achille Felicetti, Cinzia Perlingieri, Sorin Hermon |
CIDOC-CRM Spider: Stonehenge as an Example of Semantic Data Integration. |
VAST |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Bernd Heinrich, Marcus Kaiser, Mathias Klier |
DQ Metrics: A Novel Approach To Quantify Timeliness And Its Application In CRM. |
ICIQ |
2007 |
DBLP BibTeX RDF |
|
15 | Taeho Hong, Eunmi Kim |
The selection of CRM systems in financial institutes using the analytic hierarchy. |
ICDIM |
2007 |
DBLP DOI BibTeX RDF |
|
15 | Iraj Mahdavi, Babak Shirazi, Namjae Cho, Navid Sahebjamnia, Meysam Aminzadeh |
Dynamic Web Document Classification in E-CRM Using Neuro-Fuzzy Approach. |
ICEIS (2) |
2007 |
DBLP BibTeX RDF |
|
15 | Maria Isabel Franco Barretto |
Um modelo para planejar, implementar e acompanhar a estratégia de CRM (Customer Relationship Management). |
|
2007 |
RDF |
|
15 | Thompson S. H. Teo, Paul Raj Devadoss, Shan Ling Pan |
Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore. |
Decis. Support Syst. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | YongSeog Kim |
Toward a successful CRM: variable selection, sampling, and ensemble. |
Decis. Support Syst. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Shan Ling Pan, Chee-Wee Tan, Eric Tze Kuan Lim |
Customer relationship management (CRM) in e-government: a relational perspective. |
Decis. Support Syst. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Grzegorz Futa |
Unified Modeling Language extensions for modeling user-oriented, multi-channel access CRM systems. |
Ann. UMCS Informatica |
2006 |
DBLP BibTeX RDF |
|
15 | Matthias Meyer, Jörg Schumacher |
CRM-Outsourcing - Status quo und Herausforderungen. |
HMD Prax. Wirtsch. |
2006 |
DBLP BibTeX RDF |
|
15 | Malte Geib, Lutz M. Kolbe, Walter Brenner |
CRM collaboration in financial services networks: a multi-case analysis. |
J. Enterp. Inf. Manag. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Pedro R. Falcone Sampaio, Yong He |
Unbundling and delivering CRM applications as e-services: a case study in customer segmentation. |
Int. J. Serv. Technol. Manag. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Timothy P. Shea, Ahern Brown, D. Steven White, Catherine Curran-Kelly, Michael P. Griffin |
Customer Relationship Management (CRM) Metrics: What's the Holdup? |
Int. J. Enterp. Inf. Syst. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Helen J. Richardson, Debra Howcroft |
The contradictions of CRM - A critical lens on call centres. |
Inf. Organ. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Helen J. Richardson, Debra Howcroft |
The contradictions of CRM - a critical lens on call centres. |
Inf. Organ. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | So Young Sohn, Ji Soo Lee |
Cost of ownership model for a CRM system. |
Sci. Comput. Program. |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Hee-Woong Kim, Shan Ling Pan |
Towards a process model of information systems implementation: the case of customer relationship management (CRM). |
Data Base |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Nigel Lockett, David Brown 0008, Amy Sissons |
Soft Systems Methodology in IT Project Management: Implementing CRM in SMEs. |
AMCIS |
2006 |
DBLP BibTeX RDF |
|
15 | Maged Ali, Laurence D. Brooks, Sarmad Alshawi, Anastasia Papazafeiropoulou |
Cultural Dimensions and CRM Systems Implementation: A Preliminary Framework. |
AMCIS |
2006 |
DBLP BibTeX RDF |
|
15 | Françoise Fogelman-Soulié |
CRM Analytique - L'apport du Data Mining. |
AAFD |
2006 |
DBLP BibTeX RDF |
|
15 | Seung Hyun Kim, Tridas Mukhopadhyay |
Strategic Investments In The Right CRM Technologies, In The Right Amount, and In The Right Order. |
ICIS |
2006 |
DBLP BibTeX RDF |
|
15 | Jiayin Qi, Huaying Shu, Huaizu Li |
Study on Purchase Probability Model in CRM Systems. |
CONFENIS |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Yang Xu, Hongji Yang, Issam Amin |
Business rule based program transformation for CRM system evolution. |
IRI |
2006 |
DBLP DOI BibTeX RDF |
|
15 | Chi Wah Man, Wing Yee Winnie Kong, Wai Hung Eddie Yui, Pui Fan Jessie Tam, Hareton Leung |
A Study of CRM Implementation in Financial Industry. |
CSREA EEE |
2006 |
DBLP BibTeX RDF |
|
15 | Gülfem Isiklar, Mehmet Üner, Ayse Basar Bener |
A CRM-Based Pricing Model - For m-Commerce Services. |
ICE-B |
2006 |
DBLP BibTeX RDF |
|
15 | Jiejun Huang, Wei Cui 0003, Yanbin Yuan |
Building Competitive Advantage via CRM Based on Data Warehouse and Data Mining. |
ICEIS (2) |
2006 |
DBLP BibTeX RDF |
|
15 | Alan D. Smith |
Identity theft as a threat to CRM and e-commerce. |
Electron. Gov. an Int. J. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Gregory R. Heim, Larry C. Meile, Justin Tease, Jeff Glass, Sahal Laher, James Rowan, Katie Comerford |
Experiential Learning in a Management Information Systems Course: Simulating IT Consulting and CRM System Procurement. |
Commun. Assoc. Inf. Syst. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Stijn Viaene, Bjorn Cumps |
CRM Excellence at KLM Royal Dutch Airlines. |
Commun. Assoc. Inf. Syst. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Ing-Long Wu, Ker-Wei Wu |
A hybrid technology acceptance approach for exploring e-CRM adoption in organizations. |
Behav. Inf. Technol. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Bernd Heinrich |
Transforming strategic goals of CRM into process goals and activities. |
Bus. Process. Manag. J. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Mark Xu, John Walton |
Gaining customer knowledge through analytical CRM. |
Ind. Manag. Data Syst. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Bill Karakostas, Dimitris Kardaras, Eleutherios Papathanassiou |
The state of CRM adoption by the financial services in the UK: an empirical investigation. |
Inf. Manag. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | David F. Ross |
E-Crm from A Supply Chain Management Perspective. |
Inf. Syst. Manag. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Shan L. Pan |
Customer Perspective of CRM Systems: A Focus Group Study. |
Int. J. Enterp. Inf. Syst. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Alan D. Smith, Allen R. Lias |
Identity Theft and E-Fraud as Critical CRM Concerns. |
Int. J. Enterp. Inf. Syst. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Mahesh S. Raisinghani, E.-Lin Tan, Jose Antonio Untama, Heidi Weiershaus, Thomas Levermann, Natalie Verdeflor |
CRM Systems in German Hospitals: Illustrations of Issues & Trends. |
J. Cases Inf. Technol. |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Peter Neckel, Bernd Knobloch |
Customer relationship analytics - Praktische Anwendung des Data Mining im CRM. |
|
2005 |
RDF |
|
15 | Kurt H. Thearling |
Data Mining for CRM. |
The Data Mining and Knowledge Discovery Handbook |
2005 |
DBLP BibTeX RDF |
|
15 | Babita Gupta, Lakshmi S. Iyer |
Theoretical Framework for CRM Outsourcing. |
Encyclopedia of Information Science and Technology (V) |
2005 |
DBLP BibTeX RDF |
|
15 | Nikhilesh Dholakia, Jounghae Bang, Lutz Hamel, Seung Kyoon Shin |
The CRM-KDD Nexus. |
Encyclopedia of Information Science and Technology (V) |
2005 |
DBLP BibTeX RDF |
|
15 | Martin Doerr |
The CIDOC CRM, an Ontological Approach to Schema Heterogeneity. |
Semantic Interoperability and Integration |
2005 |
DBLP BibTeX RDF |
|
15 | Malte Dous, Harald Salomann, Lutz M. Kolbe, Walter Brenner |
Knowledge Management Capabilities in CRM: Making Knowledge For, From, and About Customers Work. |
AMCIS |
2005 |
DBLP BibTeX RDF |
|
15 | Shari S. C. Shang, Jia-Sheng Lin |
A Model for Understanding the Market Orientation Effects of CRM on the Organizational Process. |
AMCIS |
2005 |
DBLP BibTeX RDF |
|
15 | Stijn Viaene, Bjorn Cumps |
CRM Excellence at KLM Royal Dutch Airlines. |
AMCIS |
2005 |
DBLP BibTeX RDF |
|
15 | Mauricio Minuto Espil, Luis Landoni, Santiago Montoya, Eduardo Finn, Daniel Minuto Espil |
CRM + e-Benefit: an eGovernment Tax-System Initiative. |
EGOV (Workshops and Posters) |
2005 |
DBLP BibTeX RDF |
|
15 | David Finnegan, Leslie P. Willcocks |
Knowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts. |
ECIS |
2005 |
DBLP BibTeX RDF |
|
15 | Phillip Freeman, Peter B. Seddon |
Benefits from CRM-Based Work Systems. |
ECIS |
2005 |
DBLP BibTeX RDF |
|
15 | Mahdi Seify |
Risk Management in CRM Security Management. |
AISM |
2005 |
DBLP BibTeX RDF |
|
15 | Markus Ettl, Bianca Zadrozny, Pawan Chowdhary, Naoki Abe |
Business Performance Management System for CRM and Sales Execution. |
DEXA Workshops |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Olivera Marjanovic |
Process-Oriented CRM Enabled by Component-Based Workflow Technology. |
Bled eConference |
2005 |
DBLP BibTeX RDF |
|
15 | Pedro R. Falcone Sampaio, Yong He |
Unbundling and Deploying CRM Applications as e-Services. |
EMISA |
2005 |
DBLP BibTeX RDF |
|
15 | Freimut Bodendorf, Andreas Schobert |
Enhancing e-CRM in the Insurance Industry by Mobile e-Services. |
EEE |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Glenn R. Cook, Tom Housel 0001 |
Where to Invest in Information Systems: A CRM Case Study. |
HICSS |
2005 |
DBLP DOI BibTeX RDF |
|
15 | Carlos Lamsfus, María Teresa Linaza, Tim Smithers |
Towards Semantic Based Information Exchange and Integration Standards: The art-E-fact Ontology as an Extension to the CIDOC CRM (ISO/CD 21127) Standard. |
Integrating Ontologies |
2005 |
DBLP BibTeX RDF |
|
15 | David Jesse Finnegan |
Knowledge sharing in the introduction of a new technology : psychological contracts, subculture interactions and non-codified knowledge in CRM systems. |
|
2005 |
RDF |
|
15 | Zengyou He, Xiaofei Xu, Joshua Zhexue Huang, Shengchun Deng |
Mining class outliers: concepts, algorithms and applications in CRM. |
Expert Syst. Appl. |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Jae Wook Kim, Jiho Choi, William Qualls, Jinsoo Park 0001 |
The Impact of CRM on Firm- andRelationship-Level Performance in Distributed Networks. |
Commun. Assoc. Inf. Syst. |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Dmitri Roussinov, J. Leon Zhao |
Text clustering and summary techniques for CRM message management. |
J. Enterp. Inf. Manag. |
2004 |
DBLP DOI BibTeX RDF |
|