Search results for "Customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
23	Dave Pecora	Getting better while getting less: improve your service without expanding your budget.	SIGUCCS	2004	DBLP DOI BibTeX RDF	customer service, improvement, customer support
23	Hans P. Borgman, Hauke Heier, Andreas Kemper	Shaping new health services landscapes: the case of DocMorris.com.	ICEC	2004	DBLP DOI BibTeX RDF	customer privacy, online pharmacies, e-Commerce, health care, data security, customer satisfaction, distribution channels
23	Fei Chen, Diane Lambert, José C. Pinheiro	Incremental quantile estimation for massive tracking.	KDD	2000	DBLP DOI BibTeX RDF	EWMA, dynamic database, equi-depth histograms, sequential estimation, customer relationship management, stochastic approximation, customer profiles, transaction data, massive data, percentiles
23	Frank Titze	Improvement of a configuration management system.	ICSE	2000	DBLP DOI BibTeX RDF	ODBC, Perl/TK, RCS, call and defect database, customer Web-access to defect-DB, multiple hosts operating systems, multiple target systems, customer, configuration management, client-server, CVS, Perl
23	Chung-Wen Cho, Yi-Hung Wu, Arbee L. P. Chen	Effective database transformation and efficient support computation for mining sequential patterns.	J. Intell. Inf. Syst.	2009	DBLP DOI BibTeX RDF	Database transformation, Support computation, Database projection, Data mining, Sequential patterns
23	Ali Azadeh, Moeed Haghnevis, Y. Khodadadegan, Mahboubeh Madadi	Modeling and improvement of the integrated business and production processes by fuzzy simulation.	SpringSim	2009	DBLP DOI BibTeX RDF	fuzzy simulation, production process, integrated, information system, IT, business process, business
23	Shuk Ying Ho, Michael J. Davern, Kar Yan Tam	Personalization and choice behavior: the role of personality traits.	Data Base	2008	DBLP DOI BibTeX RDF	choice behavior, need for cognition, need for uniqueness, variety seeking, web personalization, personality traits
23	Mafruz Zaman Ashrafi, See-Kiong Ng	Enabling Privacy-Preserving e-Payment Processing.	DASFAA	2008	DBLP DOI BibTeX RDF
23	Pierre Hadaya, Jean Éthier	Online Purchasing of Simple Retail Goods: The Impact of e-Service Quality as Provided by Electronic Commerce Functionalities.	HICSS	2008	DBLP DOI BibTeX RDF
23	Ralph Mietzner, Frank Leymann	Generation of BPEL Customization Processes for SaaS Applications from Variability Descriptors.	IEEE SCC (2)	2008	DBLP DOI BibTeX RDF	Customization process, BPEL, variability, SaaS
23	Joy Mazumdar, Ganesh K. Venayagamoorthy, Ronald G. Harley	Application of Neural Networks for Data Modeling of Power Systems with Time Varying Nonlinear Loads.	CIDM	2007	DBLP DOI BibTeX RDF
23	Veronika Stefanov, Beate List	A UML Profile for Representing Business Object States in a Data Warehouse.	DaWaK	2007	DBLP DOI BibTeX RDF
23	Mary Tate, Beverley G. Hope	Delivering Online Service: The Role of ICT.	HICSS	2007	DBLP DOI BibTeX RDF
23	Shailey Minocha, Marian Petre, Ekaterini Tzanidou, Geke van Dijk, Dave Roberts, Nick Gassman, Nicola Millard, Barry Day, David Travis	Evaluating e-commerce environments: approaches to cross-disciplinary investigation.	CHI Extended Abstracts	2006	DBLP DOI BibTeX RDF	relationship marketing, usability techniques, usability, e-commerce, expectations, consumer behaviour
23	Jason Brand, Alan Vetter, Jace McDaniel	Conversing with customers.	SIGUCCS	2005	DBLP DOI BibTeX RDF	evaluation, survey, HEAT
23	Sara A. Curin, Jeremy S. Vosko, Eric W. Chan, Omer Tsimhoni	Reducing service time at a busy fast food restaurant on campus.	WSC	2005	DBLP DOI BibTeX RDF
23	Ivonne Erfurth, Wilhelm R. Rossak	UPEX: user participation by example.	ESEC/SIGSOFT FSE	2005	DBLP DOI BibTeX RDF	participative system design, software development, user participation
23	Marina Blanton, Mikhail J. Atallah	Provable bounds for portable and flexible privacy-preserving access.	SACMAT	2005	DBLP DOI BibTeX RDF	compact policy representation, minimal perfect hash functions, order-preserving minimal perfect hash functions, portable access rights, algorithm analysis
23	Markus Ettl, Bianca Zadrozny, Pawan Chowdhary, Naoki Abe	Business Performance Management System for CRM and Sales Execution.	DEXA Workshops	2005	DBLP DOI BibTeX RDF
23	Soon Ae Chun, Yoo Jung An, James Geller, Sunju Park	Fuzzy Virtual Card Agent for Customizing Divisible Card Payments.	EC-Web	2005	DBLP DOI BibTeX RDF
23	Jia Hu 0002, Ning Zhong 0001	Clickstream Log Acquisition with Web Farming.	Web Intelligence	2005	DBLP DOI BibTeX RDF
23	René Beier, Artur Czumaj, Piotr Krysta, Berthold Vöcking	Computing equilibria for congestion games with (im)perfect information.	SODA	2004	DBLP BibTeX RDF
23	Marina Bykova, Mikhail J. Atallah	Succinct specifications of portable document access policies.	SACMAT	2004	DBLP DOI BibTeX RDF	access control enforcement, compact policy representation, portable access rights, computational complexity, access control, algorithm design
23	Jeff Lawyer, Shamsul Chowdhury	Best Practices in Data Warehousing to Support Business Initiatives and Needs.	HICSS	2004	DBLP DOI BibTeX RDF	Data Warehouse, CRM, Business Intelligence
23	Shing-Chi Cheung, Ho-fung Leung, Changjie Wang	A Commutative Encrypted Protocol for the Privacy Protection of Watermarks in Digital Contents.	HICSS	2004	DBLP DOI BibTeX RDF
23	Benny Van Houdt, R. B. Lenin, Chris Blondia	Delay Distribution of (Im)Patient Customers in a Discrete Time D-MAP/PH/1 Queue with Age-Dependent Service Times.	Queueing Syst. Theory Appl.	2003	DBLP DOI BibTeX RDF	D-MAP arrival process, phase-type services, (im)patient customers, age-dependent service times, matrix-analytic methods
23	Norio Adachi, Yuichi Komano, Satoshi Aoki, Kazuo Ohta	The Security Problems of Rivest and Shamir's PayWord Scheme.	CEC	2003	DBLP DOI BibTeX RDF
23	Nick G. Duffield, Pawan Goyal 0001, Albert G. Greenberg, Partho Pratim Mishra, K. K. Ramakrishnan, Jacobus E. van der Merwe	Resource management with hoses: point-to-cloud services for virtual private networks.	IEEE/ACM Trans. Netw.	2002	DBLP DOI BibTeX RDF	point-to-cloud, quality of service, service level agreements, point-to-multipoint
23	Eenjun Hwang, B. Prabhakaran 0001, V. S. Subrahmanian	Presentation Planning for Distributed VoD Systems.	IEEE Trans. Knowl. Data Eng.	2002	DBLP DOI BibTeX RDF	Distributed VoD, presentation plan, optimal presentation, video server
23	Matthias Enzmann, Thomas Kunz, Markus Schneider 0002	A New Infrastructure for User Tracking Prevention and Privacy Protection in Internet Shopping.	InfraSec	2002	DBLP DOI BibTeX RDF
23	Andrew Storey, Marc-David Cohen	Exploiting response models: optimizing cross-sell and up-sell opportunities in banking.	KDD	2002	DBLP DOI BibTeX RDF	profit optimization, response models, up-selling, constrained optimization, assignment problems, cross-selling, database marketing
23	Joel L. Wolf, Philip S. Yu	Load balancing for clustered web farms.	SIGMETRICS Perform. Evaluation Rev.	2001	DBLP DOI BibTeX RDF
23	Srinivasan Jagannathan, Kevin C. Almeroth	The Dynamics of Price, Revenue, and System Utilization.	MMNS	2001	DBLP DOI BibTeX RDF
23	Johara Shahabuddin, Abhay Chrungoo, Vishu Gupta, Sandeep Juneja, Sanjiv Kapoor, Arun Kumar	Stream-Packing: Resource Allocation in Web Server Farms with a QoS Guarantee.	HiPC	2001	DBLP DOI BibTeX RDF
23	Tatsuo Oba	Competency of Set Analysis in CRM Closed Loop Marketing.	ER	2001	DBLP DOI BibTeX RDF
23	Nick G. Duffield, Pawan Goyal 0001, Albert G. Greenberg, Partho Pratim Mishra, K. K. Ramakrishnan, Jacobus E. van der Merwe	A Flexible Model for Resource Management in Virtual Private Networks.	SIGCOMM	1999	DBLP DOI BibTeX RDF
22	Markus Zanker, Markus Jessenitschnig	Case-studies on exploiting explicit customer requirements in recommender systems.	User Model. User Adapt. Interact.	2009	DBLP DOI BibTeX RDF	Cold-start recommendation problem, Electronic commerce, Hybrid recommender systems, Comparative evaluation
22	Fazel Ansari, Marjan Khobreh, Sara Nasiri, Madjid Fathi	Knowledge Management support for Quality Management to achieve higher customer satisfaction.	EIT	2009	DBLP DOI BibTeX RDF
22	Junichiro Mori, Yutaka Matsuo, Hitoshi Koshiba, Kenro Aihara, Hideaki Takeda 0001	Predicting Customer Models Using Behavior-Based Features in Shops.	UMAP	2009	DBLP DOI BibTeX RDF
22	L. Venkata Subramaniam, Tanveer A. Faruquie, Shajith Ikbal, Shantanu Godbole, Mukesh K. Mohania	Business Intelligence from Voice of Customer.	ICDE	2009	DBLP DOI BibTeX RDF
22	László Gyarmati, Tuan Anh Trinh	On Competition for Market Share in a Dynamic ISP Market with Customer Loyalty: A Game-Theoretic Analysis.	ICQT	2009	DBLP DOI BibTeX RDF
22	Kaiqi Xiong	Multiple priority customer service guarantees in cluster computing.	IPDPS	2009	DBLP DOI BibTeX RDF
22	Anju G. Parvathy, Bintu G. Vasudevan, Abhishek Kumar, Rajesh Balakrishnan	Leveraging Call Center Logs for Customer Behavior Prediction.	IDA	2009	DBLP DOI BibTeX RDF
22	Michael Farrugia, Aaron J. Quigley	Enhancing Airline Customer Relationship Management Data by Inferring Ties between Passengers.	CSE (4)	2009	DBLP DOI BibTeX RDF
22	Fátima Ferreira, António Pacheco 0001	Analysis of GIX/M(n)//N systems with stochastic customer acceptance policy.	Queueing Syst. Theory Appl.	2008	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 60J27, 68M20, 60E15
22	Michael Giering	Retail sales prediction and item recommendations using customer demographics at store level.	SIGKDD Explor.	2008	DBLP DOI BibTeX RDF	IISVD, retail data mining, clustering, recommender system, SVD, PLSA
22	Yuantao Jiang, Siqin Yu	Mining E-Commerce Data to Analyze the Target Customer Behavior.	WKDD	2008	DBLP DOI BibTeX RDF
22	S. Wood, Robert J. Howlett	A Web-Based Customer Support Knowledge Base System.	KES (1)	2008	DBLP DOI BibTeX RDF
22	Anne P. Massey, Vijay Khatri, Mitzi M. Montoya-Weiss	Online Services, Customer Characteristics and Usability Requirements.	HICSS	2008	DBLP DOI BibTeX RDF
22	Keld Raaschou, Austen W. Rainer	Exposure model for prediction of number of customer reported defects.	ESEM	2008	DBLP DOI BibTeX RDF	estimation of field defects, exposure model, prediction
22	Peter Hofgesang, Jan Peter Patist	Supporting Customer Retention through Real-Time Monitoring of Individual Web Usage.	ADMA	2008	DBLP DOI BibTeX RDF
22	José-Alberto Castañeda, Francisco J. Montoro	The effect of Internet general privacy concern on customer behavior.	Electron. Commer. Res.	2007	DBLP DOI BibTeX RDF	Privacy concern, Familiarity with the website, Information control, Information sensitivity, Intention to provide personal data online
22	Apostolos Burnetas, Antonis Economou	Equilibrium customer strategies in a single server Markovian queue with setup times.	Queueing Syst. Theory Appl.	2007	DBLP DOI BibTeX RDF	Mathematics Subject Classification (2000) 60K25, 91A13, 90B22
22	Chulwoo Kim, Pilsung Choe, Mark R. Lehto, Jan P. Allebach	Effect of Providing a Web-Based Collaboration Medium for Remote Customer Troubleshooting Tasks.	HCI (9)	2007	DBLP DOI BibTeX RDF	collaborative troubleshooting, web-based diagnostic tool, communication mode
22	Heejun Park, Seung Baek	An Experimental Examination of Customer Preferences on User Interface Design of Mobile Services.	HCI (8)	2007	DBLP DOI BibTeX RDF	Willingness To Pay(WTP), User Interface(UI), Mobile Services
22	Birgit R. Krogstie, Bendik Bygstad	Cross-Community Collaboration and Learning in Customer-Driven Software Engineering Student Projects.	CSEE&T	2007	DBLP DOI BibTeX RDF
22	Jun Wu	Customer Relationship Management (CRM) Implementation in China: A Case Study of Legend Group.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Case study, CRM, Critical success factors
22	Na An, Jinlan Liu, Yin Bai	Fuzzy Influence Diagrams: An Approach to Customer Satisfaction Measurement.	FSKD (4)	2007	DBLP DOI BibTeX RDF
22	Tracy Mullen, Viswanath Avasarala, David L. Hall	Customer-Driven Sensor Management.	IEEE Intell. Syst.	2006	DBLP DOI BibTeX RDF	sensor management, market-based approaches, level 4 data fusion, local stochastic search, genetic algorithms, combinatorial auctions
22	Kaiqi Xiong, Harry G. Perros	Computer Resource Optimization for Differentiated Customer Services.	MASCOTS	2006	DBLP DOI BibTeX RDF
22	Jay B. Simha, S. S. Iyengar 0001	Fuzzy data mining for customer loyalty analysis.	ICIT	2006	DBLP DOI BibTeX RDF
22	Srujana Merugu, Saharon Rosset, Claudia Perlich	A new multi-view regression approach with an application to customer wallet estimation.	KDD	2006	DBLP DOI BibTeX RDF	multi-view learning, bayesian networks, regression
22	Jun-Geol Baek, Chang Kim, Ick-Hyun Kwon	An Adaptive Inventory Control Model for a Supply Chain with Nonstationary Customer Demands.	PRICAI	2006	DBLP DOI BibTeX RDF
22	Slinger Jansen	Improving the customer configuration update process by explicitly managing software knowledge.	ICSE	2006	DBLP DOI BibTeX RDF
22	Jing Wu 0001, Michel Savoie, Scott Campbell, Hanxi Zhang, Gregor von Bochmann, Bill St. Arnaud	Customer-managed end-to-end lightpath provisioning.	Int. J. Netw. Manag.	2005	DBLP DOI BibTeX RDF
22	Koen Vanhoof, Pieter Pauwels, József Dombi 0001, Tom Brijs, Geert Wets	Penalty-Reward Analysis with Uninorms: A Study of Customer (Dis)Satisfaction.	Intelligent Data Mining	2005	DBLP DOI BibTeX RDF
22	Choudur Lakshminarayan, Qingfeng Yu, Alan Benson	Improving Customer Experience via Text Mining.	DNIS	2005	DBLP DOI BibTeX RDF
22	Yeon Hur, Sehun Lim 0001	Customer Churning Prediction Using Support Vector Machines in Online Auto Insurance Service.	ISNN (2)	2005	DBLP DOI BibTeX RDF
22	Michael Gamon, Anthony Aue, Simon Corston-Oliver, Eric K. Ringger	Pulse: Mining Customer Opinions from Free Text.	IDA	2005	DBLP DOI BibTeX RDF
22	Yu Zhao, Bing Li, Xiu Li 0001, Wenhuang Liu, Shouju Ren	Customer Churn Prediction Using Improved One-Class Support Vector Machine.	ADMA	2005	DBLP DOI BibTeX RDF
22	Jingshan Li, Emre Enginarlar, Semyon M. Meerkov	Random Demand Satisfaction in Unreliable Production-Inventory-Customer Systems.	Ann. Oper. Res.	2004	DBLP DOI BibTeX RDF	due-time performance, finished goods buffer, random demand, Markovian reliability
22	Angela Martin	Exploring the XP Customer Role - Part II.	XP	2004	DBLP DOI BibTeX RDF
22	Sanda Zaharova, Kristine Zelmene	Knowledge Management in Delivering Customer Oriented Services in Public Sector.	KMGov	2004	DBLP DOI BibTeX RDF
22	Xinyu Liu, Zhiping Fan, Qingyu Li, Xiao Ji	The Study on Customer-driven Agile Manufacturing System and Its Implemenation for Iron & Steel Enterprise.	CIT	2004	DBLP DOI BibTeX RDF
22	Masayuki Kessoku, Masakazu Takahashi, Kazuhiko Tsuda	A Method of Customer Intention Management for a My-Page System.	KES	2004	DBLP DOI BibTeX RDF
22	Seongcheol Kim	The Role of Electronic Commerce in Determining Desirable Customer Relationship Outcomes.	EC-Web	2004	DBLP DOI BibTeX RDF
22	Carl-Erik Wikström	A Case Study of Emergent and Intentional Organizational Change: Some Implications for Customer Relationship Management Success.	HICSS	2004	DBLP DOI BibTeX RDF
22	Kathy Keeling, Susan Beatty, Peter McGoldrick, Linda A. Macaulay	Face Value? Customer Views of Appropriate Formats for Embodied Conversational Agents (ECAs) in Online Retailing.	HICSS	2004	DBLP DOI BibTeX RDF
22	Rainer Alt, Thomas Puschmann	Successful Practices in Customer Relationship Management.	HICSS	2004	DBLP DOI BibTeX RDF
22	Michaela M. Black, Ray J. Hickey	Learning classification rules for telecom customer call data under concept drift.	Soft Comput.	2003	DBLP DOI BibTeX RDF	Decision trees, User profiling, Concept drift, Adaptive learning
22	Angela Martin	Exploring the XP Customer Role.	XP	2003	DBLP DOI BibTeX RDF
22	Sunita Chulani, Bonnier Ray, Padmanabhan Santhanam, R. Leszkowicz	Metrics for Managing Customer View of Software Quality.	IEEE METRICS	2003	DBLP DOI BibTeX RDF	software product and process metrics, software measurement frameworks, knowledge management, decision support, information integration, software quality management
22	Yinghui Yang 0001, Balaji Padmanabhan	Segmenting Customer Transactions Using a Pattern-Based Clustering Approach.	ICDM	2003	DBLP DOI BibTeX RDF
22	Arndt Schwaiger, Björn P. Stahmer	SimMarket: Multiagent-Based Customer Simulation and Decision Support for Category Management.	MATES	2003	DBLP DOI BibTeX RDF
22	Dmitri Roussinov, J. Leon Zhao	Message Sense Maker: Engineering a Tool Set for Customer Relationship Management.	HICSS	2003	DBLP DOI BibTeX RDF
22	Yi-Dong Shen, Qiang Yang 0001, Zhong Zhang, Hongjun Lu	Mining the Customer's Up-To-Moment Preferences for E-commerce Recommendation.	PAKDD	2003	DBLP DOI BibTeX RDF
22	Sean Stockburger, Teresa Fernandez	Virtual onsite support: using internet chat and remote control to improve customer service.	SIGUCCS	2002	DBLP DOI BibTeX RDF	lotus, sametime, technology, support, help desk, remote control
22	Michael Grimsley, Anthony Meehan 0001	A Web-Based Selling Agent That Maintains Customer Loyalty through Integrative Negotiation.	AH	2002	DBLP DOI BibTeX RDF
22	Nenad Jukic, Boris Jukic, Laurie Meamber, George S. Nezlek	Improving E-business Customer Relationship Management Systems with Multilevel Secure Data Models.	HICSS	2002	DBLP DOI BibTeX RDF	CRM Applications, Segmentation Theory, User Interface, Access Control, Knowledge Representation, E-business, Database Models
22	Ismail Haritaoglu, Myron Flickner	Attentive Billboards: Towards to Video based Customer Behavior.	WACV	2002	DBLP DOI BibTeX RDF
22	Jaideep Srivastava, Jau-Hwang Wang, Ee-Peng Lim, San-Yih Hwang	A Case for Analytical Customer Relationship Management.	PAKDD	2002	DBLP DOI BibTeX RDF
22	Giancarlo Succi, Luigi Benedicenti, Tullio Vernazza	Analysis of the Effects of Software Reuse on Customer Satisfaction in an RPG Environment.	IEEE Trans. Software Eng.	2001	DBLP DOI BibTeX RDF	domain library, software metrics, Software reuse, empirical software engineering
22	Stephane Gigandet, Ashok Sudarsanam, Anshu Aggarwal	The Inktomi climate lab: an integrated environment for analyzing and simulating customer network traffic.	Internet Measurement Workshop	2001	DBLP DOI BibTeX RDF
22	Jong-Wook Baek, Tae-Joon Ha, Jong-Tae Park 0001, James W. Hong, Seong-Beom Kim	ATM customer network management using WWW and CORBA technologies.	NOMS	1998	DBLP DOI BibTeX RDF
22	Shivendra S. Panwar, Donald F. Towsley, Jack K. Wolf	Optimal scheduling policies for a class of queues with customer deadlines to the beginning of service.	J. ACM	1988	DBLP DOI BibTeX RDF
21	Lia Patrício, João Falcão e Cunha, Raymond P. Fisk	Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank.	Requir. Eng.	2009	DBLP DOI BibTeX RDF	Customer experience requirements, Multi-channel service design, Service interaction design, Non-functional requirements, Goal-oriented analysis
21	Alok Mishra 0001, Deepti Mishra 0001	CRM System Implementation in a Multinational Enterprise.	OTM Workshops	2009	DBLP DOI BibTeX RDF	Implementation, Customer Relationship Management, CRM
21	Andriy V. Miranskyy, Enzo Cialini, David Godwin	Selection of customers for operational and usage profiling.	DBTest	2009	DBLP DOI BibTeX RDF	customer usage, data mining, optimization, customers, operational profile
21	Ajit Ashok Shenvi	Design for six sigma: software product quality.	ISEC	2008	DBLP DOI BibTeX RDF	CTQs, DFSS, black belt, cost of non-quality, risk-benefit, voice of customer, FMEA
21	Narjes Sharif Razavian, Fattaneh Taghiyareh	Embedding a Corporate Blogging System in the CRM Solutions.	ITNG	2008	DBLP DOI BibTeX RDF	Customer Relationship Management Systems, Information Technology, Corporate blogging