Search results for "Customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
18	Se June Hong, Ramesh Natarajan, Ilana Belitskaya	A New Approach for Item Choice Recommendations.	DaWaK	2001	DBLP DOI BibTeX RDF
18	Hubert Graja, Jennifer McManis	Modelling User Interaction with E-commerce Servers.	ICN (1)	2001	DBLP DOI BibTeX RDF
18	Fred N. Loney	Faceted Preference Matching in Recommender Systems.	EC-Web	2001	DBLP DOI BibTeX RDF
18	Holger Vogt, Henning Pagnia, Felix C. Gärtner	Using Smart Cards for Fair Exchange.	WELCOM	2001	DBLP DOI BibTeX RDF
18	Qiang Liao, Chen-Khong Tham, Yoke San Wong, Jianguo Wang, Chris Choy	A Web-Based Material Requirements Planning Integrated Application.	EDOC	2001	DBLP DOI BibTeX RDF
18	Daniel A. Menascé, Rodrigo C. Fonseca, Virgílio A. F. Almeida, Marco A. Mendes	Resource management policies for e-commerce servers.	SIGMETRICS Perform. Evaluation Rev.	2000	DBLP DOI BibTeX RDF
18	Ming Tan, Johnson Lee, Hao Xu, Joshua Introne, Christopher J. Matheus	Wireless usage analysis for capacity planning and beyond: a data warehouse approach.	NOMS	2000	DBLP DOI BibTeX RDF
18	Alex Aizman	Carrier class EMS: management of scale.	NOMS	2000	DBLP DOI BibTeX RDF
18	Yukinobu Hamuro, Naoki Katoh, Katsutoshi Yada	Discovering Interpretable Rules that Explain Customers' Brand Choice Behavior.	Discovery Science	2000	DBLP DOI BibTeX RDF
18	Paul Davidsson, Magnus Boman	A Multi-Agent System for Controlling Intelligent Buildings.	ICMAS	2000	DBLP DOI BibTeX RDF
18	Holger Schmidt 0003	Service Contracts Based on Workflow Modeling.	DSOM	2000	DBLP DOI BibTeX RDF	Workflow, Business Process, Service Level Agreements, Outsourcing, Service Contract
18	Dimitar Lakov, George Kirov	On intelligent human intelligible routing.	KES	2000	DBLP DOI BibTeX RDF
18	Michael Mitzenmacher	On the Analysis of Randomized Load Balancing Schemes.	Theory Comput. Syst.	1999	DBLP DOI BibTeX RDF
18	John P. Lehoczky	Using Real-Time Queueing Theory to Control Lateness in Real-Time Systems.	SIGMETRICS	1997	DBLP DOI BibTeX RDF
18	Christos G. Cassandras, Vibhor Julka	Scheduling policies using marked/phantom slot algorithms.	Queueing Syst. Theory Appl.	1995	DBLP DOI BibTeX RDF	random polling, Golden Ratio policy, Scheduling, optimization, radio network, perturbation analysis
18	Mayuram S. Krishnan	Determinants of service quality in software: an empirical analysis.	CASCON	1995	DBLP BibTeX RDF
18	Peter G. Anick	Integrating Natural Language Processing and Information Retrieval in a Troubleshooting Help Desk.	IEEE Expert	1993	DBLP DOI BibTeX RDF
18	Lawrence W. Dowdy, Brian M. Carlson, Alan T. Krantz, Satish K. Tripathi	Single-Class Bounds of Multi-Class Queuing Networks.	J. ACM	1992	DBLP DOI BibTeX RDF	queueing networks, product-form networks, bounding analysis
18	Shanker Sanyal, Ken Aida, Kostas Gaitanos, George Wowk, Sam Lahiri	Defect tracking and reliability modeling for a new product release.	CASCON	1992	DBLP BibTeX RDF
18	Peter J. Knoke	Medium Size Project Model: Variations on a Theme.	CSEE	1991	DBLP DOI BibTeX RDF
18	G. D. White	Line operations network growth issues (panel session, abstract only).	SIGCOMM	1985	DBLP DOI BibTeX RDF
18	Zvi Rosberg, Igal Adiri	Multilevel Queues with Extremal Priorities.	J. ACM	1976	DBLP DOI BibTeX RDF
18	J. P. Kohli	Designing an application oriented terminal.	AFIPS National Computer Conference	1975	DBLP DOI BibTeX RDF
18	Edward G. Coffman Jr., Leonard Kleinrock	Feedback Queueing Models for Time-Shared Systems.	J. ACM	1968	DBLP DOI BibTeX RDF
17	Hyea Kyeong Kim, Jae Kyeong Kim, Young U. Ryu	Personalized Recommendation over a Customer Network for Ubiquitous Shopping.	IEEE Trans. Serv. Comput.	2009	DBLP DOI BibTeX RDF
17	Karlheinz Kautz	Customer and User Involvement in Agile Software Development.	XP	2009	DBLP DOI BibTeX RDF	practice study, Agile software development, user involvement
17	Yuantao Jiang, Yuqin Sun	Research on the Adoption of Electronic Commerce Based on Customer's Behavior.	WKDD	2009	DBLP DOI BibTeX RDF
17	Motoi Iwashita, Shinsuke Shimogawa, Ken Nishimatsu	Text Mining for Customer Enquiries in Telecommunication Services.	KES (2)	2009	DBLP DOI BibTeX RDF	Semantic content, Text mining, Co-occurrence, Dependency parsing, Telecom operation
17	Martin Hepp	Product Variety, Consumer Preferences, and Web Technology: Can the Web of Data Reduce Price Competition and Increase Customer Satisfaction?	EC-Web	2009	DBLP DOI BibTeX RDF
17	Evelyn Moritz	Case study: How analysis of customer found defects can be used by system test to improve quality.	ICSE Companion	2009	DBLP DOI BibTeX RDF
17	Florian Messerschmidt, Andreas D. Lattner, Ingo J. Timm	Customer Assistance Services for Simulated Shopping Scenarios.	KES-AMSTA	2009	DBLP DOI BibTeX RDF
17	Ronald Armstrong, Su Gao, Lei Lei	A zero-inventory production and distribution problem with a fixed customer sequence.	Ann. Oper. Res.	2008	DBLP DOI BibTeX RDF	Zero-inventory production and distribution problem, Product lifespan, Branch and bound search procedure, Heuristic lower bound, Time windows
17	Ling Qiu, Yingjiu Li, Xintao Wu	Protecting business intelligence and customer privacy while outsourcing data mining tasks.	Knowl. Inf. Syst.	2008	DBLP DOI BibTeX RDF
17	Óscar Dieste Tubío, Natalia Juristo Juzgado, Forrest Shull	Understanding the Customer: What Do We Know about Requirements Elicitation?	IEEE Softw.	2008	DBLP DOI BibTeX RDF
17	Yannick Carlinet, Ludovic Mé, Hervé Debar, Yvon Gourhant	Analysis of Computer Infection Risk Factors Based on Customer Network Usage.	SECURWARE	2008	DBLP DOI BibTeX RDF
17	Wang Ting, Hua Zhiwu	A Customer Satisfaction Degree Evaluation Model Based on Support Vector Machine.	WKDD	2008	DBLP DOI BibTeX RDF
17	Kosei Kobayashi, Yasuhiko Matsunaga, Takayuki Nyu, Hiroto Sugahara	A Radio Network Co-design System for Planning, Operation, and Customer Relations Divisions.	APNOMS	2008	DBLP DOI BibTeX RDF	Radio Network Planning, Co-design, Performance Management
17	Xiaoling Li, Wei Wang, Haibo Xv	Application of 3D Virtual Presentation Technology in Product Customer System.	CSSE (2)	2008	DBLP DOI BibTeX RDF
17	Charalampos Makatsoris, Yoon Seok Chang	Beyond CRM: A System to Bridge the Gap between the Customer and the Global Manufacturing Supply Chain.	HICSS	2008	DBLP DOI BibTeX RDF
17	Jashen Chen, Russell K. H. Ching, Margaret Meiling Luo, Chu-Chi Liu	Virtual Experiential Marketing on Online Customer Intentions and Loyalty.	HICSS	2008	DBLP DOI BibTeX RDF
17	Chao Zhou, Guang Qiu, Kangmiao Liu, Jiajun Bu, Mingcheng Qu, Chun Chen 0001	SOPING: a Chinese customer review mining system.	SIGIR	2008	DBLP DOI BibTeX RDF	chinese reviews, feature extraction, search, sentiment classification, user input
17	Dharmesh Thakkar, Zhen Ming Jiang, Ahmed E. Hassan, Gilbert Hamann, Parminder Flora	Retrieving relevant reports from a customer engagement repository.	ICSM	2008	DBLP DOI BibTeX RDF
17	Thomas Y. Lee, Simon Li, Ran Wei	Needs-Centric Searching and Ranking Based on Customer Reviews.	CEC/EEE	2008	DBLP DOI BibTeX RDF
17	Eric Simon	Reality check: a case study of an EII research prototype encountering customer needs.	EDBT	2008	DBLP DOI BibTeX RDF
17	Xinxin Bai, Minghua Zhu, Longjun Cai, Wen Jun Yin, Jin Dong, Hairong Lv	Data Model Design of Strategic Analysis Services for Specific Customer Oriented Industries.	IEEE SCC (2)	2008	DBLP DOI BibTeX RDF
17	Timo Baur, Sameh Saad	Virtualizing Resources: Customer-Oriented Cross-Domain Monitoring for Service Grids.	Integrated Network Management	2007	DBLP DOI BibTeX RDF
17	R. Srikant 0001	Game-Theoretic Models of ISP-ISP and ISP-Customer Interactions.	ITC	2007	DBLP DOI BibTeX RDF
17	Luiz Faro, Edison Spina	The Need for a Customer-centric Approach for Services Development and Operation in the Brazilian Telecommunications Market.	ICDS	2007	DBLP DOI BibTeX RDF	Telecommunications services development, Lean Operator, Service Level Management, Quality Function Deployment, eTOM
17	Hideo Hirose, Takahiro Yukizane, T. Deguchi	The Bump Hunting Method and Its Accuracy Using the Genetic Algorithm with Application to Real Customer Data.	CIT	2007	DBLP DOI BibTeX RDF
17	Shi-Jen Lin, Ding-Chyu Liu	A Fair-Exchange and Customer-Anonymity Electronic Commerce Protocol for Digital Content Transactions.	ICDCIT	2007	DBLP DOI BibTeX RDF
17	Jinsong Gao, Jinhui Xu, Weijun Wang	Customer Satisfaction Evaluation for Mobile Commerce Services based On Grey Clustering Relational Method.	I3E (1)	2007	DBLP DOI BibTeX RDF
17	Juhani Heilala, Jari Montonen, Arttu Salmela, Pasi Järvenpää	Modeling and simulation for customer driven manufacturing system design and operations planning.	WSC	2007	DBLP DOI BibTeX RDF
17	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	A Methodology for Scientific Customer Relationship Management.	CSCWD (Selected Papers)	2007	DBLP DOI BibTeX RDF	Internet, CSCW, Knowledge Management, Methodology, Collaborative Design, CRM
17	Melissa Machado, Jonice Oliveira, Jano Moreira de Souza	Customer Relationship Management in Universities and Research Centres.	CSCWD	2007	DBLP DOI BibTeX RDF
17	Mirko Böttcher, Martin Spott, Detlef D. Nauck	A Framework for Discovering and Analyzing Changing Customer Segments.	ICDM	2007	DBLP DOI BibTeX RDF
17	Yangming Zhang, Jiayin Qi, Huaying Shu, Jiantong Cao	A hybrid KNN-LR classifier and its application in customer churn prediction.	SMC	2007	DBLP DOI BibTeX RDF
17	Timo Baur, Samah Bel Haj Saad	Customer Service Management for Grid Monitoring and Accounting Data.	DSOM	2007	DBLP DOI BibTeX RDF
17	Susanne Glissmann, Lutz M. Kolbe, Nicholas C. Romano Jr., Jerry Fjermestad	Minitrack: Electronic Customer Relationship Management.	HICSS	2007	DBLP DOI BibTeX RDF
17	Li Yu, Liya Wang	Customer Need-Based Design Retrieval Using Fuzzy ARTMAP Neural Network.	FSKD (2)	2007	DBLP DOI BibTeX RDF
17	Sang-Chan Park, Kwang Hyuk Im, Jong Hwan Suh, Chul Young Kim, Jae Won Kim	Ubiquitous Customer Relationship Management (uCRM).	RSKT	2007	DBLP DOI BibTeX RDF	u-commerce, context data warehouse, context aware, CRM
17	Yan Luo, Changrui Yu	A New Hybrid Algorithm for Feature Selection and Its Application to Customer Recognition.	COCOA	2007	DBLP DOI BibTeX RDF
17	Wenjun Liu	Amelioration Design of Customer-Behavior Analyzing Engine.	IITA	2007	DBLP DOI BibTeX RDF
17	Bharatendra Rai, Nanua Singh	Customer-Rush Near Warranty Expiration Limit, and Nonparametric Hazard Rate Estimation From Known Mileage Accumulation Rates.	IEEE Trans. Reliab.	2006	DBLP DOI BibTeX RDF
17	Ling Qiu, Yingjiu Li, Xintao Wu	An Approach to Outsourcing Data Mining Tasks while Protecting Business Intelligence and Customer Privacy.	ICDM Workshops	2006	DBLP DOI BibTeX RDF
17	Michele Gorgoglione, Cosimo Palmisano, Alexander Tuzhilin	Personalization in Context: Does Context Matter When Building Personalized Customer Models?	ICDM	2006	DBLP DOI BibTeX RDF
17	Alfredo Vellido, Terence A. Etchells, David L. García, Àngela Nebot	Describing Customer Loyalty to Spanish Petrol Stations Through Rule Extraction.	IDEAL	2006	DBLP DOI BibTeX RDF
17	David López, Francisco Gonzalez, Luis Bellido, Angel Alonso	Adaptive multimedia streaming over IP based on customer oriented metrics.	ISCN	2006	DBLP DOI BibTeX RDF
17	Shinya Nagasawa	Customer Experience Management Influencing on Human Kansei to MOT.	KES (3)	2006	DBLP DOI BibTeX RDF
17	Goetz Greve, Sönke Albers	Determinants of Performance in Customer Relationship Management - Assessing the Technology Usage-Performance Link.	HICSS	2006	DBLP DOI BibTeX RDF
17	Jaakko Sinisalo, Jari Salo 0001, Heikki Karjaluoto, Matti Leppäniemi	Managing Customer Relationships through Mobile Medium - Underlying Issues and Opportunities.	HICSS	2006	DBLP DOI BibTeX RDF
17	Bong-Horng Chu, Kai-Chung Hsiao, Cheng-Seen Ho	An Intelligent Customer Retention System.	IEA/AIE	2006	DBLP DOI BibTeX RDF
17	Tobias von Martens, Andreas Hilbert	Integration of Customer Value into Revenue Management.	GfKl	2006	DBLP DOI BibTeX RDF
17	Mikko Korkala, Pekka Abrahamsson, Pekka Kyllönen	A Case Study on the Impact of Customer Communication on Defects in Agile Software Development.	AGILE	2006	DBLP DOI BibTeX RDF
17	Ke Wang 0001, Senqiang Zhou, Qiang Yang 0001, Jack Man Shun Yeung	Mining Customer Value: From Association Rules to Direct Marketing.	Data Min. Knowl. Discov.	2005	DBLP DOI BibTeX RDF	classification, association rule, regression, direct marketing
17	Alexander V. Smirnov 0001, Mikhail Pashkin, Nikolai Chilov 0001, Tatiana Levashova, Andrew Krizhanovsky, Alexey M. Kashevnik	Ontology-Based Users and Requests Clustering in Customer Service Management System.	AIS-ADM	2005	DBLP DOI BibTeX RDF	Clustering, Ontology, Agent, Text Mining
17	Wolfram Pietsch	Customer-Oriented Specification and Evaluation of IT Service Level Agreements.	EuroSPI	2005	DBLP DOI BibTeX RDF
17	Kurt Matzler, Martin Waiguny	Consequences of Customer Confusion in Online Hotel Booking.	ENTER	2005	DBLP DOI BibTeX RDF	consumer confusion, online buying behavior, choice behavior, online booking
17	Tae Hyun Kim 0002, Kwang Hyuk Im, Sang-Chan Park	Intelligent Measuring and Improving Model for Customer Satisfaction Level in e-Government.	EGOV	2005	DBLP DOI BibTeX RDF
17	Pradeep Kumar, Tapati Bandopadhyay	Capturing Market Intelligence from Customer Feedback E-mails Using Self-enhancing Bolzmann Machine-Based Network of Knowledge Maps.	ICDCIT	2005	DBLP DOI BibTeX RDF
17	Daniel S. Riley	Simulating a virtual customer service center.	WSC	2005	DBLP BibTeX RDF
17	Sheng Zhong 0002, Zhiqiang Yang, Rebecca N. Wright	Privacy-enhancing k-anonymization of customer data.	PODS	2005	DBLP DOI BibTeX RDF
17	Sun Kim, Kyung-shik Shin, Kyungdo Park	An Application of Support Vector Machines for Customer Churn Analysis: Credit Card Case.	ICNC (2)	2005	DBLP DOI BibTeX RDF
17	Choochart Haruechaiyasak, Chatchawal Tipnoe, Sarawoot Kongyoung, Chaianun Damrongrat, Niran Angkawattanawit	A Dynamic Framework for Maintaining Customer Profiles in E-Commerce Recommender Systems.	EEE	2005	DBLP DOI BibTeX RDF
17	Huei Huang Kuan, Gee-Woo Bock, Vichita Vathanophas	Comparing the Effects of Usability on Customer Conversion and Retention at E-Commerce Websites.	HICSS	2005	DBLP DOI BibTeX RDF
17	Martin Böhm 0005, Sonja Gensler	Evaluating the Impact of the Online Sales Channel on Customer Profitability.	HICSS	2005	DBLP DOI BibTeX RDF
17	Tanja Klostermann, Dieter Spath	Design of a feedback control system for the optimization of technical customer service collaboration processes.	CollaborateCom	2005	DBLP DOI BibTeX RDF
17	Tommi Laukkanen	Comparing Customer Valve Creation in Internet and Mobile Banking.	ICMB	2005	DBLP DOI BibTeX RDF
17	Steven Fraser 0001, Angela Martin, David Hussman, Chris Matts, Mary Poppendieck, Linda Rising	The XP Customer Role.	XP	2004	DBLP DOI BibTeX RDF
17	Margit Scholl, Sabine Schröter	Customer Support for Job Learning on Demand.	EGOV	2004	DBLP DOI BibTeX RDF
17	Claus Biederbick, Leena Suhl	Decision Support Tools for Customer-Oriented Dispatching.	ATMOS	2004	DBLP DOI BibTeX RDF
17	Victor A. Tsygankov	Evaluation of website trustworthiness from customer perspective, a framework.	ICEC	2004	DBLP DOI BibTeX RDF
17	Jing Fan, Bo Ren, Jia-Mei Cai	Design of customer credit evaluation system for e-business.	SMC (1)	2004	DBLP DOI BibTeX RDF
17	Melek Önen, Refik Molva	Group Rekeying with a Customer Perspective.	ICPADS	2004	DBLP DOI BibTeX RDF
17	Timo Jokela, Pekka Abrahamsson	Usability Assessment of an Extreme Programming Project: Close Co-operation with the Customer Does Not Equal to Good Usability.	PROFES	2004	DBLP DOI BibTeX RDF
17	Opher Etzion, Amit Fisher, Segev Wasserkrug	e-CLV: A Modeling Approach for Customer Lifetime Evaluation in e-Commerce Domains, with an Application and Case Study for Online Auctions.	EEE	2004	DBLP DOI BibTeX RDF
17	Ralph-Johan Back, Piia Hirkman, Luka Milovanov	Evaluating the XP Customer Model and Design by Contract.	EUROMICRO	2004	DBLP DOI BibTeX RDF
17	Key Pousttchi, Martin Schurig	Assessment of Today's Mobile Banking Applications from the View of Customer Requirements.	HICSS	2004	DBLP DOI BibTeX RDF
17	Thomas Hinselmann, Alexander V. Smirnov 0001, Mikhail Pashkin, Nikolai Chilov 0001, Andrew Krizhanovsky	Implementation of Customer Service Management System for Corporate Knowledge Utilization.	PAKM	2004	DBLP DOI BibTeX RDF
17	Jens Strüker, Stefan Sackmann, Günter Müller	Case Study on Retail Customer Communication Applying Ubiquitous Computing.	CEC	2004	DBLP DOI BibTeX RDF
17	Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vatnik	Customer Lifetime Value Models for Decision Support.	Data Min. Knowl. Discov.	2003	DBLP DOI BibTeX RDF	lifetime value, length of service, churn modeling, retention