Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
21 | M. Tarek Gerdewal |
A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL). |
|
2015 |
RDF |
|
21 | Raul Valverde, Raafat George Saadé, Malleswara Talla |
ITIL-based IT service support process reengineering. |
Intell. Decis. Technol. |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe |
IT Service Management: A Cross-national Study of ITIL Adoption. |
Commun. Assoc. Inf. Syst. |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Narges Zeinolabedin, Soroush Afiati Mehrvarz, Neda Rahbar |
How COBIT Can Complement ITIL TO Achieve BIT. |
CoRR |
2014 |
DBLP BibTeX RDF |
|
21 | Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner |
Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle. |
CoRR |
2014 |
DBLP BibTeX RDF |
|
21 | Ahad Zare Ravasan, Taha Mansouri, Mohammad Mehrabioun Mohammadi, Saeed Rouhani |
Supporting the Module Sequencing Decision in ITIL Solution Implementation: An Application of the Fuzzy TOPSIS Approach. |
Int. J. Inf. Technol. Syst. Approach |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Jon Iden, Tom Roar Eikebrokk |
Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation. |
Inf. Syst. Manag. |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Raul Valverde, Malleswara Talla |
DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study. |
Engineering and Management of IT-based Service Systems |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Nelson Gama, Marco Vicente, Miguel Mira da Silva |
ITIL Metamodel. |
ICSOC |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Béatrix Barafort, Anne Rousseau, Eric Dubois 0001 |
How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case. |
EuroSPI |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Jiraporn Punyateera, Adisorn Leelasantitham, Supaporn Kiattisin, Werachart Muttitanon |
Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3. |
APSIPA |
2014 |
DBLP DOI BibTeX RDF |
|
21 | Martina Jakábová, Jana Urdziková, Emília Mironovová |
Standardization of Information Security Management System: ISO/IEC 27001: 2005, ITIL®, CoBIT®. |
Int. J. Recent Contributions Eng. Sci. IT |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Norita B. Ahmad, Noha Tarek Amer, Faten Qutaifan, Azza Alhilali |
Technology adoption model and a road map to successful implementation of ITIL. |
J. Enterp. Inf. Manag. |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Kasman Suhairi, Ford Lumban Gaol |
The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control. |
J. Networks |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Juan José Sánchez Peña, Eugenio Fernández Vicente, Antonio Moratilla Ocaña |
ITIL, COBIT and EFQM: Can They Work Together? |
Int. J. Comb. Optim. Probl. Informatics |
2013 |
DBLP BibTeX RDF |
|
21 | Andreas Drechsler |
A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain. |
AMCIS |
2013 |
DBLP BibTeX RDF |
|
21 | Kristian Beckers, Stefan Hofbauer, Gerald Quirchmayr, Christopher C. Wills |
A Method for Re-using Existing ITIL Processes for Creating an ISO 27001 ISMS Process Applied to a High Availability Video Conferencing Cloud Scenario. |
CD-ARES |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Philipp Schmidtbauer, Kurt Sandkuhl, Dirk Stamer |
The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises. |
BIS (Workshops) |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Christoph Demont, Uwe Breitenbücher, Oliver Kopp, Frank Leymann, Johannes Wettinger |
Towards Integrating TOSCA and ITIL. |
ZEUS |
2013 |
DBLP BibTeX RDF |
|
21 | Marco Vicente, Nelson Gama, Miguel Mira da Silva |
Using ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL Relationship. |
CAiSE Workshops |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Norita B. Ahmad, Zulkifli M. Shamsudin |
Systematic Approach to Successful Implementation of ITIL. |
ITQM |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Ronald Stanley |
Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study. |
KMO |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Marco Vicente, Nelson Gama, Miguel Mira da Silva |
Modeling ITIL Business Motivation Model in ArchiMate. |
IESS |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Markus Reiter, Peter Fettke, Peter Loos |
Erweiterung des Incident Managements nach ITIL um ökologische Zielsetzungen. |
GI-Jahrestagung |
2013 |
DBLP BibTeX RDF |
|
21 | Philipp Schmidtbauer, Kurt Sandkuhl, Dirk Stamer |
Enterprise Architecture Frameworks in der industriellen Praxis am Beispiel einer ITIL-Einführung. |
GI-Jahrestagung |
2013 |
DBLP BibTeX RDF |
|
21 | Hong-yu Zhao, Xue-yan Zhang, Yongqiang Wang, Li-you Yang |
The Role of ITIL-Based Service Desk in Campus E-learning. |
ICPCA/SWS |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Marco Vicente, Nelson Gama, Miguel Mira da Silva |
Using ArchiMate to Represent ITIL Metamodel. |
CBI |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Mei-Yu Wu, Shih-Fang Chang, Wei-Chiang Li |
Protection Management of Enterprise Endpoint Based on the ITIL Management Framework. |
ITCS |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Marco Vicente, Nelson Gama, Miguel Mira da Silva |
The Value of ITIL in Enterprise Architecture. |
EDOC |
2013 |
DBLP DOI BibTeX RDF |
|
21 | Fabian Stein, Stephan Schneider 0001, Ali Sunyaev |
ITIL als Grundlage zur Zertifizierung von Cloud-Services und -Anbietern. |
HMD Prax. Wirtsch. |
2012 |
DBLP BibTeX RDF |
|
21 | Alexander Robrecht, Regine Dörbecker, Carsten Möller, Tilo Böhmann |
Entscheidungsunterstützung für Cloud Computing - ITIL Service Lifecycle. |
HMD Prax. Wirtsch. |
2012 |
DBLP BibTeX RDF |
|
21 | Pattama Charuenporn, Sarun Intakosum |
Qos-Security Metrics Based on ITIL and COBIT Standard for Measurement Web Services. |
J. Univers. Comput. Sci. |
2012 |
DBLP DOI BibTeX RDF |
|
21 | Peter Yamakawa, Claudio Obregón Noriega, Alfredo Novoa Linares, Willy Vega Ramírez |
Improving ITIL compliance using change management practices: a finance sector case study. |
Bus. Process. Manag. J. |
2012 |
DBLP DOI BibTeX RDF |
|
21 | Hamid Zarrazvand, Mohammad Shojafar |
The Use of Fuzzy Cognitive Maps in Analyzing and Implementation of ITIL Processes |
CoRR |
2012 |
DBLP BibTeX RDF |
|
21 | G. Shankar |
Innovative SQA Service Maturity Model using CMMI and ITIL |
CoRR |
2012 |
DBLP BibTeX RDF |
|
21 | John O. Long |
ITIL® 2011 At a Glance. |
|
2012 |
DOI RDF |
|
21 | Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva |
Using a CRM Approach for Implementing an Information System to Support ITIL. |
QUATIC |
2012 |
DBLP DOI BibTeX RDF |
|
21 | Lilian Nassif, Daniel Carnevalli, Frederico Passos |
A Notification Management Framework Integrating ITIL Processes and Network Monitoring. |
Int. CMG Conference |
2012 |
DBLP BibTeX RDF |
|
21 | Cui Xian-Peng, Lin Bi-Ying, Mo Rui-Fang |
An ITIL v3-Based Solution to SOA Governance. |
APSCC |
2012 |
DBLP DOI BibTeX RDF |
|
21 | Thomas Degenhardt |
ITIL an der Hochschule, Praxiserfahrungen und Austausch. |
Nachhaltiges Software Management |
2012 |
DBLP BibTeX RDF |
|
21 | Jan Kubovy, Verena Geist, Felix Kossak |
A Formal Description of the ITIL Change Management Process Using Abstract State Machines. |
DEXA Workshops |
2012 |
DBLP DOI BibTeX RDF |
|
21 | Jaroslaw Pastuszak, Adam Czarnecki, Cezary Orlowski |
Ontologically Aided Rule Model for the Implementation of ITIL Processes. |
KES |
2012 |
DBLP BibTeX RDF |
|
21 | Hong-yu Zhao, Yongqiang Wang, Xue-yan Zhang, Li-you Yang |
Campus Network Operation and Maintenance Management and Service Based on ITIL Service Desk. |
ICPCA/SWS |
2012 |
DBLP DOI BibTeX RDF |
|
21 | David McPhee |
Information Technology Infrastructure Library (ITIL®). |
Encyclopedia of Information Assurance |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Georg Disterer |
ITIL-basierte Inbetriebnahme neuer Anwendungen. |
HMD Prax. Wirtsch. |
2011 |
DBLP BibTeX RDF |
|
21 | Mauricio Marrone, Lutz M. Kolbe |
Erratum to: Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment. |
Inf. Syst. E Bus. Manag. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Mauricio Marrone, Lutz M. Kolbe |
Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment. |
Inf. Syst. E Bus. Manag. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Nelson Gama, Raúl Nunes da Silva, Miguel Mira da Silva |
Using People-CMM for Diminishing Resistance to ITIL. |
Int. J. Hum. Cap. Inf. Technol. Prof. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Elena Ruiz Larrocha, Jesús M. Minguet, Gabriel Díaz 0001, Manuel Castro 0001, Alfonso Vara, Sergio Martín 0001, Elio San Cristóbal |
Proposals for Postgraduate Students to Reinforce Information Security Management Inside ITIL®. |
Int. J. Hum. Cap. Inf. Technol. Prof. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Cristina Casado-Lumbreras, Ricardo Colomo Palacios, Adrián Hernández-López, Pedro Soto-Acosta |
Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM. |
Int. J. Knowl. Soc. Res. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Phuc V. Nguyen |
ITIL frameworks to ITD Company for improving capabilities in service management |
CoRR |
2011 |
DBLP BibTeX RDF |
|
21 | Alexander Hörbst, Werner O. Hackl, Roland Blomer, Elske Ammenwerth |
The status of IT service management in health care - ITIL®in selected European countries. |
BMC Medical Informatics Decis. Mak. |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Sarah Vilarinho, Miguel Mira da Silva |
Risk Management Model in ITIL. |
CENTERIS (2) |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Rodney Jarman |
Progress in Introducing ITIL into an Information Systems Curriculum. |
AMCIS |
2011 |
DBLP BibTeX RDF |
|
21 | Fitri Susanti, Jaka Sembiring |
The mapping of interconnected SOA governance and ITIL v3.0. |
ICEEI |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Jurriaan Kamer, Harald P. E. Vranken |
The Impact of Server Virtualization on ITIL Processes. |
CLOSER |
2011 |
DBLP BibTeX RDF |
|
21 | Juan José Sánchez Peña, Eugenio Fernández Vicente |
EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes. |
ISD |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Jon Iden, Tom R. Eikebrokk |
Understanding the ITIL Implementation Project: Conceptualization and Measurements. |
DEXA Workshops |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Huihui Yao, Tingting Sun |
Application of IT Service Management Platform in Nuclear Power Enterprises Based on ITIL. |
IBICA |
2011 |
DBLP DOI BibTeX RDF |
|
21 | Jon Iden, Lars Langeland |
Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces. |
Inf. Syst. Manag. |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Raúl Nunes da Silva, Miguel Mira da Silva, Nelson Gama |
Using People CMM for Dealing with Resistance on Implementing ITIL. |
CENTERIS (2) |
2010 |
DBLP DOI BibTeX RDF |
|
21 | |
Delivering Comprehensive Reports for the Pan-European Research Network based on ITIL Best Practices. |
Int. CMG Conference |
2010 |
DBLP BibTeX RDF |
|
21 | Mauricio Marrone, Lutz M. Kolbe |
ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes. |
ECIS |
2010 |
DBLP BibTeX RDF |
|
21 | Manel Jelliti, Michelle Sibilla, Yassine Jamoussi, Henda Hajjami Ben Ghézala |
A Model Based Framework Supporting ITIL Service IT Management. |
BMMDS/EMMSAD |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Anel Tanovic, Fahrudin Orucevic |
Comparative analysis of the practice of telecom operators in the realization of IPTV systems based on ITIL V3 reccomendations for the Supplier Management Process. |
SOCA |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Hui Liu, Yue Lin, Peng Chen 0014, Lufeng Jin, Fan Ding |
A Practical Availability Risk Assessment Framework in ITIL. |
SOSE |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Rachid Meziani, Imad Saleh |
e-government: ITIL-based service management case study. |
iiWAS |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Xin Huang, Beijun Shen, Delai Chen |
IT Service Support Process Meta-Modeling Based on ITIL. |
DSDE |
2010 |
DBLP DOI BibTeX RDF |
|
21 | Sebastián Ortiz, Cesar López Gallego, Ana Isabel Oviedo Carrascal |
Sistema multiagente para el apoyo a la gestion de inventarios en itil mediante el monitoreo distribuido de software y hardware en una red corporativa. |
Rev. Avances en Sistemas Informática |
2009 |
DBLP BibTeX RDF |
|
21 | Carol Pollard, Aileen Cater-Steel |
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. |
Inf. Syst. Manag. |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani |
Aligning Six Sigma and ITIL to Improve IT Service Management. |
Int. J. E Serv. Mob. Appl. |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Yang Song 0008, Anca Sailer, Hidayatullah Shaikh |
Problem classification method to enhance the ITIL incident and problem. |
Integrated Network Management |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Michael Brenner 0002, Thomas Schaaf, Alexander Scherer |
Towards an information model for ITIL and ISO/IEC 20000 processes. |
Integrated Network Management |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Antonio Miguel Coelho, Paulo Rupino da Cunha |
IT Service Management Diagnosis at Grefusa Group and ITIL Implementation Proposal. |
AMCIS |
2009 |
DBLP BibTeX RDF |
|
21 | Wolfgang Hommel, Silvia Knittl |
Zielorientierte Datenmodellierung für ITIL-basierte inter-organisationale Configuration Management Databases. |
Wirtschaftsinformatik (1) |
2009 |
DBLP BibTeX RDF |
|
21 | Matthias Goeken, Stefanie Alter, Danijel Milicevic, Janusch Patas |
Metamodelle von Referenzmodellen am Beispiel ITIL - Vorgehen, Nutzen, Anwendung. |
GI Jahrestagung |
2009 |
DBLP BibTeX RDF |
|
21 | Luís Velez Lapão, Álvaro Rebuge, Miguel M. Silva, Rui Gomes |
ITIL Assessment in a Healthcare Environment: The Role of IT Governance at Hospital São Sebastião. |
MIE |
2009 |
DBLP DOI BibTeX RDF |
|
21 | Shaohua Zhang, Zhigang Ding, Yuwei Zong |
ITIL Process Integration in the Context of Organization Environment. |
CSIE (7) |
2009 |
DBLP DOI BibTeX RDF |
|
21 | H. Frank Cervone |
ITIL: a framework for managing digital library services. |
OCLC Syst. Serv. |
2008 |
DBLP DOI BibTeX RDF |
|
21 | Michael Rohloff |
Von der Common-Practice ITIL zum Referenzmodell für das IT-Service Management. |
Multikonferenz Wirtschaftsinformatik |
2008 |
DBLP BibTeX RDF |
|
21 | Kevin P. Duffy, Barbara B. Denison |
Using ITIL to Improve IT Services. |
AMCIS |
2008 |
DBLP BibTeX RDF |
|
21 | Mario Spremic, Zlatan Zmirak, Krunoslav Kraljevic |
IT and business process performance management: Case study of ITIL implementation in finance service industry. |
ITI |
2008 |
DBLP DOI BibTeX RDF |
|
21 | Lutz Ißler |
Informationsverarbeitung im Informationsmanagement: Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL). |
Ausgezeichnete Informatikdissertationen |
2008 |
DBLP BibTeX RDF |
|
21 | Irina Rychkova, Gil Regev, Alain Wegmann |
Declarative Specification and Alignment Verification of Services in ITIL. |
EDOCW |
2008 |
DBLP DOI BibTeX RDF |
|
21 | Lutz Ißler |
Informationsverarbeitung im Informationsmanagement: Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL). (PDF / PS) |
|
2008 |
RDF |
|
21 | Hans-Jürgen Scheruhn, Christian Reinboth, Thomas Habel |
The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process |
CoRR |
2007 |
DBLP BibTeX RDF |
|
21 | Rob Addy |
Effective IT service management - to ITIL and beyond. |
|
2007 |
DOI RDF |
|
21 | Wolfgang Johannsen, Matthias Goeken |
Referenzmodelle für IT-Governance - strategische Effektivität und Effizienz mit COBIT, ITIL und Co: mit einem Praxisbericht. |
|
2007 |
RDF |
|
21 | Vjeran Strahonja |
Definition Metamodel of ITIL. |
ISD (2) |
2007 |
DBLP DOI BibTeX RDF |
|
21 | Volker Nissen |
Integration von ITIL und Computer-validierung in der Pharmabranche am Beispiel Change Management. |
HMD Prax. Wirtsch. |
2006 |
DBLP BibTeX RDF |
|
21 | Daniel Rudolph, Norbert Book |
IT-Sicherheitsmanagement als messbare Dienstleistung - Wer ITIL sagt, sagt auch ISO 17799? |
Datenschutz und Datensicherheit |
2006 |
DBLP DOI BibTeX RDF |
|
21 | Gerhard Lienemann |
ITIL - Change Management: Hinweise und Vorgehensweisen aus der Praxis. |
|
2006 |
RDF |
|
21 | Simone Schmid, Norbert Gronau |
Knowledge-based extension of ITIL process models in ERP service support. |
AMCIS |
2006 |
DBLP BibTeX RDF |
|
21 | Martha S. Hays |
Bringing ITIL=AE to life: Automating IT capacity management. |
Int. CMG Conference |
2006 |
DBLP BibTeX RDF |
|
21 | Rich Fronheiser |
ITIL capacity management: More than charts over coffee. |
Int. CMG Conference |
2006 |
DBLP BibTeX RDF |
|
21 | Adam Grummitt |
Six sensible steps towards implementing ITIL capacity management. |
Int. CMG Conference |
2006 |
DBLP BibTeX RDF |
|
21 | Raul A. Trejo-Ramírez, Guillermo Rodríguez-Abitia |
Una Comparacion Sobre la Percepcion de la Utilidad del Modelo ITIL por Usuarios y Consultores en Mexico. |
AMCIS |
2005 |
DBLP BibTeX RDF |
|
21 | Jim Waring, Annie W. Shum, Avtar Dhillon |
Achieve IT Agility by Integrating SOA with ITIL Based BSM. |
Int. CMG Conference |
2005 |
DBLP BibTeX RDF |
|
21 | Chris L. Molloy |
ITIL Capacity Management Deep Dive. |
Int. CMG Conference |
2005 |
DBLP BibTeX RDF |
|
21 | Gerrit Tamm, Rüdiger Zarnekow |
Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services. |
Wirtschaftsinformatik |
2005 |
DBLP BibTeX RDF |
|