Search results for "ITIL"

Hits ?▲	Authors	Title	Venue	Year	Link
21	M. Tarek Gerdewal	A business communication design for information technology (IT) organizations based on information technology infrastructure library (ITIL).		2015	RDF
21	Raul Valverde, Raafat George Saadé, Malleswara Talla	ITIL-based IT service support process reengineering.	Intell. Decis. Technol.	2014	DBLP DOI BibTeX RDF
21	Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe	IT Service Management: A Cross-national Study of ITIL Adoption.	Commun. Assoc. Inf. Syst.	2014	DBLP DOI BibTeX RDF
21	Narges Zeinolabedin, Soroush Afiati Mehrvarz, Neda Rahbar	How COBIT Can Complement ITIL TO Achieve BIT.	CoRR	2014	DBLP BibTeX RDF
21	Bertrand Verlaine, Ivan Jureta, Stéphane Faulkner	Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle.	CoRR	2014	DBLP BibTeX RDF
21	Ahad Zare Ravasan, Taha Mansouri, Mohammad Mehrabioun Mohammadi, Saeed Rouhani	Supporting the Module Sequencing Decision in ITIL Solution Implementation: An Application of the Fuzzy TOPSIS Approach.	Int. J. Inf. Technol. Syst. Approach	2014	DBLP DOI BibTeX RDF
21	Jon Iden, Tom Roar Eikebrokk	Using the ITIL Process Reference Model for Realizing IT Governance: An Empirical Investigation.	Inf. Syst. Manag.	2014	DBLP DOI BibTeX RDF
21	Raul Valverde, Malleswara Talla	DSS Based IT Service Support Process Reengineering Using ITIL: A Case Study.	Engineering and Management of IT-based Service Systems	2014	DBLP DOI BibTeX RDF
21	Nelson Gama, Marco Vicente, Miguel Mira da Silva	ITIL Metamodel.	ICSOC	2014	DBLP DOI BibTeX RDF
21	Béatrix Barafort, Anne Rousseau, Eric Dubois 0001	How to Design an Innovative Framework for Process Improvement? The TIPA for ITIL Case.	EuroSPI	2014	DBLP DOI BibTeX RDF
21	Jiraporn Punyateera, Adisorn Leelasantitham, Supaporn Kiattisin, Werachart Muttitanon	Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3.	APSIPA	2014	DBLP DOI BibTeX RDF
21	Martina Jakábová, Jana Urdziková, Emília Mironovová	Standardization of Information Security Management System: ISO/IEC 27001: 2005, ITIL®, CoBIT®.	Int. J. Recent Contributions Eng. Sci. IT	2013	DBLP DOI BibTeX RDF
21	Norita B. Ahmad, Noha Tarek Amer, Faten Qutaifan, Azza Alhilali	Technology adoption model and a road map to successful implementation of ITIL.	J. Enterp. Inf. Manag.	2013	DBLP DOI BibTeX RDF
21	Kasman Suhairi, Ford Lumban Gaol	The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control.	J. Networks	2013	DBLP DOI BibTeX RDF
21	Juan José Sánchez Peña, Eugenio Fernández Vicente, Antonio Moratilla Ocaña	ITIL, COBIT and EFQM: Can They Work Together?	Int. J. Comb. Optim. Probl. Informatics	2013	DBLP BibTeX RDF
21	Andreas Drechsler	A Meta-Study on the Effects of Adopting and Using the ITIL Reference Framework on IS/IT Service Organizations: Implications for Service Design and Management beyond the IT Domain.	AMCIS	2013	DBLP BibTeX RDF
21	Kristian Beckers, Stefan Hofbauer, Gerald Quirchmayr, Christopher C. Wills	A Method for Re-using Existing ITIL Processes for Creating an ISO 27001 ISMS Process Applied to a High Availability Video Conferencing Cloud Scenario.	CD-ARES	2013	DBLP DOI BibTeX RDF
21	Philipp Schmidtbauer, Kurt Sandkuhl, Dirk Stamer	The Industrial Practice of ITIL Implementation in Medium-Sized Enterprises.	BIS (Workshops)	2013	DBLP DOI BibTeX RDF
21	Christoph Demont, Uwe Breitenbücher, Oliver Kopp, Frank Leymann, Johannes Wettinger	Towards Integrating TOSCA and ITIL.	ZEUS	2013	DBLP BibTeX RDF
21	Marco Vicente, Nelson Gama, Miguel Mira da Silva	Using ArchiMate and TOGAF to Understand the Enterprise Architecture and ITIL Relationship.	CAiSE Workshops	2013	DBLP DOI BibTeX RDF
21	Norita B. Ahmad, Zulkifli M. Shamsudin	Systematic Approach to Successful Implementation of ITIL.	ITQM	2013	DBLP DOI BibTeX RDF
21	Ronald Stanley	Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study.	KMO	2013	DBLP DOI BibTeX RDF
21	Marco Vicente, Nelson Gama, Miguel Mira da Silva	Modeling ITIL Business Motivation Model in ArchiMate.	IESS	2013	DBLP DOI BibTeX RDF
21	Markus Reiter, Peter Fettke, Peter Loos	Erweiterung des Incident Managements nach ITIL um ökologische Zielsetzungen.	GI-Jahrestagung	2013	DBLP BibTeX RDF
21	Philipp Schmidtbauer, Kurt Sandkuhl, Dirk Stamer	Enterprise Architecture Frameworks in der industriellen Praxis am Beispiel einer ITIL-Einführung.	GI-Jahrestagung	2013	DBLP BibTeX RDF
21	Hong-yu Zhao, Xue-yan Zhang, Yongqiang Wang, Li-you Yang	The Role of ITIL-Based Service Desk in Campus E-learning.	ICPCA/SWS	2013	DBLP DOI BibTeX RDF
21	Marco Vicente, Nelson Gama, Miguel Mira da Silva	Using ArchiMate to Represent ITIL Metamodel.	CBI	2013	DBLP DOI BibTeX RDF
21	Mei-Yu Wu, Shih-Fang Chang, Wei-Chiang Li	Protection Management of Enterprise Endpoint Based on the ITIL Management Framework.	ITCS	2013	DBLP DOI BibTeX RDF
21	Marco Vicente, Nelson Gama, Miguel Mira da Silva	The Value of ITIL in Enterprise Architecture.	EDOC	2013	DBLP DOI BibTeX RDF
21	Fabian Stein, Stephan Schneider 0001, Ali Sunyaev	ITIL als Grundlage zur Zertifizierung von Cloud-Services und -Anbietern.	HMD Prax. Wirtsch.	2012	DBLP BibTeX RDF
21	Alexander Robrecht, Regine Dörbecker, Carsten Möller, Tilo Böhmann	Entscheidungsunterstützung für Cloud Computing - ITIL Service Lifecycle.	HMD Prax. Wirtsch.	2012	DBLP BibTeX RDF
21	Pattama Charuenporn, Sarun Intakosum	Qos-Security Metrics Based on ITIL and COBIT Standard for Measurement Web Services.	J. Univers. Comput. Sci.	2012	DBLP DOI BibTeX RDF
21	Peter Yamakawa, Claudio Obregón Noriega, Alfredo Novoa Linares, Willy Vega Ramírez	Improving ITIL compliance using change management practices: a finance sector case study.	Bus. Process. Manag. J.	2012	DBLP DOI BibTeX RDF
21	Hamid Zarrazvand, Mohammad Shojafar	The Use of Fuzzy Cognitive Maps in Analyzing and Implementation of ITIL Processes	CoRR	2012	DBLP BibTeX RDF
21	G. Shankar	Innovative SQA Service Maturity Model using CMMI and ITIL	CoRR	2012	DBLP BibTeX RDF
21	John O. Long	ITIL® 2011 At a Glance.		2012	DOI RDF
21	Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva	Using a CRM Approach for Implementing an Information System to Support ITIL.	QUATIC	2012	DBLP DOI BibTeX RDF
21	Lilian Nassif, Daniel Carnevalli, Frederico Passos	A Notification Management Framework Integrating ITIL Processes and Network Monitoring.	Int. CMG Conference	2012	DBLP BibTeX RDF
21	Cui Xian-Peng, Lin Bi-Ying, Mo Rui-Fang	An ITIL v3-Based Solution to SOA Governance.	APSCC	2012	DBLP DOI BibTeX RDF
21	Thomas Degenhardt	ITIL an der Hochschule, Praxiserfahrungen und Austausch.	Nachhaltiges Software Management	2012	DBLP BibTeX RDF
21	Jan Kubovy, Verena Geist, Felix Kossak	A Formal Description of the ITIL Change Management Process Using Abstract State Machines.	DEXA Workshops	2012	DBLP DOI BibTeX RDF
21	Jaroslaw Pastuszak, Adam Czarnecki, Cezary Orlowski	Ontologically Aided Rule Model for the Implementation of ITIL Processes.	KES	2012	DBLP BibTeX RDF
21	Hong-yu Zhao, Yongqiang Wang, Xue-yan Zhang, Li-you Yang	Campus Network Operation and Maintenance Management and Service Based on ITIL Service Desk.	ICPCA/SWS	2012	DBLP DOI BibTeX RDF
21	David McPhee	Information Technology Infrastructure Library (ITIL®).	Encyclopedia of Information Assurance	2011	DBLP DOI BibTeX RDF
21	Georg Disterer	ITIL-basierte Inbetriebnahme neuer Anwendungen.	HMD Prax. Wirtsch.	2011	DBLP BibTeX RDF
21	Mauricio Marrone, Lutz M. Kolbe	Erratum to: Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment.	Inf. Syst. E Bus. Manag.	2011	DBLP DOI BibTeX RDF
21	Mauricio Marrone, Lutz M. Kolbe	Uncovering ITIL claims: IT executives' perception on benefits and Business-IT alignment.	Inf. Syst. E Bus. Manag.	2011	DBLP DOI BibTeX RDF
21	Nelson Gama, Raúl Nunes da Silva, Miguel Mira da Silva	Using People-CMM for Diminishing Resistance to ITIL.	Int. J. Hum. Cap. Inf. Technol. Prof.	2011	DBLP DOI BibTeX RDF
21	Elena Ruiz Larrocha, Jesús M. Minguet, Gabriel Díaz 0001, Manuel Castro 0001, Alfonso Vara, Sergio Martín 0001, Elio San Cristóbal	Proposals for Postgraduate Students to Reinforce Information Security Management Inside ITIL®.	Int. J. Hum. Cap. Inf. Technol. Prof.	2011	DBLP DOI BibTeX RDF
21	Cristina Casado-Lumbreras, Ricardo Colomo Palacios, Adrián Hernández-López, Pedro Soto-Acosta	Personnel Performance Appraisal Coverage in ITIL, COBIT and CMMi: A Study from the Perspective of People-CMM.	Int. J. Knowl. Soc. Res.	2011	DBLP DOI BibTeX RDF
21	Phuc V. Nguyen	ITIL frameworks to ITD Company for improving capabilities in service management	CoRR	2011	DBLP BibTeX RDF
21	Alexander Hörbst, Werner O. Hackl, Roland Blomer, Elske Ammenwerth	The status of IT service management in health care - ITIL®in selected European countries.	BMC Medical Informatics Decis. Mak.	2011	DBLP DOI BibTeX RDF
21	Sarah Vilarinho, Miguel Mira da Silva	Risk Management Model in ITIL.	CENTERIS (2)	2011	DBLP DOI BibTeX RDF
21	Rodney Jarman	Progress in Introducing ITIL into an Information Systems Curriculum.	AMCIS	2011	DBLP BibTeX RDF
21	Fitri Susanti, Jaka Sembiring	The mapping of interconnected SOA governance and ITIL v3.0.	ICEEI	2011	DBLP DOI BibTeX RDF
21	Jurriaan Kamer, Harald P. E. Vranken	The Impact of Server Virtualization on ITIL Processes.	CLOSER	2011	DBLP BibTeX RDF
21	Juan José Sánchez Peña, Eugenio Fernández Vicente	EFQ_TIL: Relationship Model Between ITIL and EFQM to Assure Service Quality in IT Processes.	ISD	2011	DBLP DOI BibTeX RDF
21	Jon Iden, Tom R. Eikebrokk	Understanding the ITIL Implementation Project: Conceptualization and Measurements.	DEXA Workshops	2011	DBLP DOI BibTeX RDF
21	Huihui Yao, Tingting Sun	Application of IT Service Management Platform in Nuclear Power Enterprises Based on ITIL.	IBICA	2011	DBLP DOI BibTeX RDF
21	Jon Iden, Lars Langeland	Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces.	Inf. Syst. Manag.	2010	DBLP DOI BibTeX RDF
21	Raúl Nunes da Silva, Miguel Mira da Silva, Nelson Gama	Using People CMM for Dealing with Resistance on Implementing ITIL.	CENTERIS (2)	2010	DBLP DOI BibTeX RDF
21		Delivering Comprehensive Reports for the Pan-European Research Network based on ITIL Best Practices.	Int. CMG Conference	2010	DBLP BibTeX RDF
21	Mauricio Marrone, Lutz M. Kolbe	ITIL and the Creation of Benefits: An Empirical Study on Benefits, Challenges and Processes.	ECIS	2010	DBLP BibTeX RDF
21	Manel Jelliti, Michelle Sibilla, Yassine Jamoussi, Henda Hajjami Ben Ghézala	A Model Based Framework Supporting ITIL Service IT Management.	BMMDS/EMMSAD	2010	DBLP DOI BibTeX RDF
21	Anel Tanovic, Fahrudin Orucevic	Comparative analysis of the practice of telecom operators in the realization of IPTV systems based on ITIL V3 reccomendations for the Supplier Management Process.	SOCA	2010	DBLP DOI BibTeX RDF
21	Hui Liu, Yue Lin, Peng Chen 0014, Lufeng Jin, Fan Ding	A Practical Availability Risk Assessment Framework in ITIL.	SOSE	2010	DBLP DOI BibTeX RDF
21	Rachid Meziani, Imad Saleh	e-government: ITIL-based service management case study.	iiWAS	2010	DBLP DOI BibTeX RDF
21	Xin Huang, Beijun Shen, Delai Chen	IT Service Support Process Meta-Modeling Based on ITIL.	DSDE	2010	DBLP DOI BibTeX RDF
21	Sebastián Ortiz, Cesar López Gallego, Ana Isabel Oviedo Carrascal	Sistema multiagente para el apoyo a la gestion de inventarios en itil mediante el monitoreo distribuido de software y hardware en una red corporativa.	Rev. Avances en Sistemas Informática	2009	DBLP BibTeX RDF
21	Carol Pollard, Aileen Cater-Steel	Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study.	Inf. Syst. Manag.	2009	DBLP DOI BibTeX RDF
21	Peter C. Chan, Shauntell R. Durant, Verna Mae Gall, Mahesh S. Raisinghani	Aligning Six Sigma and ITIL to Improve IT Service Management.	Int. J. E Serv. Mob. Appl.	2009	DBLP DOI BibTeX RDF
21	Yang Song 0008, Anca Sailer, Hidayatullah Shaikh	Problem classification method to enhance the ITIL incident and problem.	Integrated Network Management	2009	DBLP DOI BibTeX RDF
21	Michael Brenner 0002, Thomas Schaaf, Alexander Scherer	Towards an information model for ITIL and ISO/IEC 20000 processes.	Integrated Network Management	2009	DBLP DOI BibTeX RDF
21	Antonio Miguel Coelho, Paulo Rupino da Cunha	IT Service Management Diagnosis at Grefusa Group and ITIL Implementation Proposal.	AMCIS	2009	DBLP BibTeX RDF
21	Wolfgang Hommel, Silvia Knittl	Zielorientierte Datenmodellierung für ITIL-basierte inter-organisationale Configuration Management Databases.	Wirtschaftsinformatik (1)	2009	DBLP BibTeX RDF
21	Matthias Goeken, Stefanie Alter, Danijel Milicevic, Janusch Patas	Metamodelle von Referenzmodellen am Beispiel ITIL - Vorgehen, Nutzen, Anwendung.	GI Jahrestagung	2009	DBLP BibTeX RDF
21	Luís Velez Lapão, Álvaro Rebuge, Miguel M. Silva, Rui Gomes	ITIL Assessment in a Healthcare Environment: The Role of IT Governance at Hospital São Sebastião.	MIE	2009	DBLP DOI BibTeX RDF
21	Shaohua Zhang, Zhigang Ding, Yuwei Zong	ITIL Process Integration in the Context of Organization Environment.	CSIE (7)	2009	DBLP DOI BibTeX RDF
21	H. Frank Cervone	ITIL: a framework for managing digital library services.	OCLC Syst. Serv.	2008	DBLP DOI BibTeX RDF
21	Michael Rohloff	Von der Common-Practice ITIL zum Referenzmodell für das IT-Service Management.	Multikonferenz Wirtschaftsinformatik	2008	DBLP BibTeX RDF
21	Kevin P. Duffy, Barbara B. Denison	Using ITIL to Improve IT Services.	AMCIS	2008	DBLP BibTeX RDF
21	Mario Spremic, Zlatan Zmirak, Krunoslav Kraljevic	IT and business process performance management: Case study of ITIL implementation in finance service industry.	ITI	2008	DBLP DOI BibTeX RDF
21	Lutz Ißler	Informationsverarbeitung im Informationsmanagement: Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL).	Ausgezeichnete Informatikdissertationen	2008	DBLP BibTeX RDF
21	Irina Rychkova, Gil Regev, Alain Wegmann	Declarative Specification and Alignment Verification of Services in ITIL.	EDOCW	2008	DBLP DOI BibTeX RDF
21	Lutz Ißler	Informationsverarbeitung im Informationsmanagement: Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL). (PDF / PS)		2008	RDF
21	Hans-Jürgen Scheruhn, Christian Reinboth, Thomas Habel	The Use of ITIL for Process Optimisation in the IT Service Centre of Harz University, exemplified in the Release Management Process	CoRR	2007	DBLP BibTeX RDF
21	Rob Addy	Effective IT service management - to ITIL and beyond.		2007	DOI RDF
21	Wolfgang Johannsen, Matthias Goeken	Referenzmodelle für IT-Governance - strategische Effektivität und Effizienz mit COBIT, ITIL und Co: mit einem Praxisbericht.		2007	RDF
21	Vjeran Strahonja	Definition Metamodel of ITIL.	ISD (2)	2007	DBLP DOI BibTeX RDF
21	Volker Nissen	Integration von ITIL und Computer-validierung in der Pharmabranche am Beispiel Change Management.	HMD Prax. Wirtsch.	2006	DBLP BibTeX RDF
21	Daniel Rudolph, Norbert Book	IT-Sicherheitsmanagement als messbare Dienstleistung - Wer ITIL sagt, sagt auch ISO 17799?	Datenschutz und Datensicherheit	2006	DBLP DOI BibTeX RDF
21	Gerhard Lienemann	ITIL - Change Management: Hinweise und Vorgehensweisen aus der Praxis.		2006	RDF
21	Simone Schmid, Norbert Gronau	Knowledge-based extension of ITIL process models in ERP service support.	AMCIS	2006	DBLP BibTeX RDF
21	Martha S. Hays	Bringing ITIL=AE to life: Automating IT capacity management.	Int. CMG Conference	2006	DBLP BibTeX RDF
21	Rich Fronheiser	ITIL capacity management: More than charts over coffee.	Int. CMG Conference	2006	DBLP BibTeX RDF
21	Adam Grummitt	Six sensible steps towards implementing ITIL capacity management.	Int. CMG Conference	2006	DBLP BibTeX RDF
21	Raul A. Trejo-Ramírez, Guillermo Rodríguez-Abitia	Una Comparacion Sobre la Percepcion de la Utilidad del Modelo ITIL por Usuarios y Consultores en Mexico.	AMCIS	2005	DBLP BibTeX RDF
21	Jim Waring, Annie W. Shum, Avtar Dhillon	Achieve IT Agility by Integrating SOA with ITIL Based BSM.	Int. CMG Conference	2005	DBLP BibTeX RDF
21	Chris L. Molloy	ITIL Capacity Management Deep Dive.	Int. CMG Conference	2005	DBLP BibTeX RDF
21	Gerrit Tamm, Rüdiger Zarnekow	Umsetzung eines ITIL-konformen IT-Service-Support auf der Grundlage von Web-Services.	Wirtschaftsinformatik	2005	DBLP BibTeX RDF