Search results for "help"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
28	Elmar Stahl, Rainer Bromme	Not everybody needs help to seek help: Surprising effects of metacognitive instructions to foster help-seeking in an online-learning environment.	Comput. Educ.	2009	DBLP DOI BibTeX RDF
28	Rita L. Danielsen, A. Brady Farrand, Susan J. Wolfe	Searching for help vs. having it handed to you: the relative advantages of index-accessed help and context-sensitive help.	INTERCHI Adjunct Proceedings	1993	DBLP DOI BibTeX RDF
28	Luc A. Chamberland	Componentization of HTML-based online help.	SIGDOC	1999	DBLP DOI BibTeX RDF	WEB, HTML
27	Yelena Nakhimovsky, Rudy Schusteritsch, Kerry Rodden	Scaling the card sort method to over 500 items: restructuring the Google AdWords help center.	CHI Extended Abstracts	2006	DBLP DOI BibTeX RDF	usability methodology, information architecture, online help, card sorting, redesign
27	Lingyun Qiu, Izak Benbasat	An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce.	ACM Trans. Comput. Hum. Interact.	2005	DBLP DOI BibTeX RDF	live help, Electronic commerce, avatar, customer relationship management (CRM), telepresence, flow, social presence, text-to-speech
27	Ashwin Ramachandran, R. Michael Young	Providing intelligent help across applications in dynamic user and environment contexts.	IUI	2005	DBLP DOI BibTeX RDF	intelligent help systems, intelligent interactive environments, planning
27	Judith Masthoff, Ashok Gupta	Design and evaluation of just-in-time help in a multi-modal user interface.	IUI	2002	DBLP DOI BibTeX RDF	mixed locus of control, on-line help, adaptation, intelligent user interface, interface agent
27	Richard Kirchmeyer	The consolidated help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	support, help desk, customer service
27	Sue R. Bauer, Cindy Grether	A model of successful collaboration and integration of help desk/computer training services and resources.	SIGUCCS	2002	DBLP DOI BibTeX RDF	employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources
27	Maria Virvou, Benedict du Boulay	Human Plausible Reasoning for Intelligent Help.	User Model. User Adapt. Interact.	1999	DBLP DOI BibTeX RDF	intelligent help systems, human plausible reasoning, user modelling, plan recognition, error diagnosis
27	Yi Guo, Yisheng Zhao, Vincent Cavé, Vivek Sarkar	SLAW: a scalable locality-aware adaptive work-stealing scheduler for multi-core systems.	PPoPP	2010	DBLP DOI BibTeX RDF	help-first, work-first, work-stealing
27	Kim Washburn, Janice G. El-Bayoumi	UNB's single site service source.	SIGUCCS	2003	DBLP DOI BibTeX RDF	web, service, support, help desk, helpdesk
27	Raymond Gable	VOIP in a university call center.	SIGUCCS	2006	DBLP DOI BibTeX RDF	ACD, IP contact center, agent dashboard, frontrange solutions, help center, service, VOIP, help desk, call center
27	Mark S. Ackerman, David W. McDonald	Collaborative Support for Informal Information in Collective Memory Systems.	Inf. Syst. Frontiers	2000	DBLP DOI BibTeX RDF	community memory, informal information, information refining, collaborative help, information retrieval, computer-supported cooperative work, CSCW, information systems, CMC, computer-mediated communications, information access, organizational memory, help, group memory, corporate memory, incremental formalization
27	Anne L. Jackson, Gregory Lyon, Janet Eaton	Documentation Meets a Knowledge Base: Blurring the Distinction Between Writing and Consulting (A Case Atudy).	SIGDOC	1998	DBLP DOI BibTeX RDF	ITD computing knowledgebase, ServiceSoft Corporation, U-M, Univ. of Michigan, information technology division, World Wide Web, decision tree, documentation, knowledge base, case-based reasoning, help desk, online, online help, consulting
25	Zon-Yin Shae, Dinesh Garg, Rajarshi Bhose, Ritabrata Mukherjee, Sinem Güven	Efficient Internet Chat Services for Help Desk Agents.	IEEE SCC	2007	DBLP DOI BibTeX RDF
25	Rachel Niedzwiecki, Macauley Peterson	Help desk support: to be or not to be eligible.	SIGUCCS	2002	DBLP DOI BibTeX RDF	service level agreement, customer service
25	Hector Ouilhet	Google Sky Map: using your phone as an interface.	Mobile HCI	2010	DBLP DOI BibTeX RDF
25	Alisa Kongthon, Chatchawal Sangkeettrakarn, Sarawoot Kongyoung, Choochart Haruechaiyasak	Implementing an online help desk system based on conversational agent.	MEDES	2009	DBLP DOI BibTeX RDF	help desk system, natural language processing, conversational agent, language understanding
25	Moffat Mathews, Tanja Mitrovic	How Does Students' Help-Seeking Behaviour Affect Learning?.	Intelligent Tutoring Systems	2008	DBLP DOI BibTeX RDF	Help-seeking behaviour, data mining
25	Noriyo Hara, Toshiya Naka, Etsuko T. Harada	How Can We Make IT Devices Easy for Older Adults? Effects of Repetitive Basic Operation Training and Help-Guidance on Learning of Electronic Program Guide System.	HCI (5)	2007	DBLP DOI BibTeX RDF	Help-guidance, Repeated practice, Electronic Program Guide (EPG) system, Error spiral, Errorless learning, Usability testing
25	Geoffrey Sperl	Taming the help desk.	SIGUCCS	2006	DBLP DOI BibTeX RDF	training, management, planning, help desk, leadership, professional development
25	Michael B. Twidale, Karen Ruhleder	Where am I and who am I?: issues in collaborative technical help.	CSCW	2004	DBLP DOI BibTeX RDF	collaborative help-giving, CSCW, informal learning
25	Debbie Mojta	Building a community of practice at the help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	learning, training, management, help desk, student staff
25	John V. Roberts	Track-it!: help desk automation.	SIGUCCS	2001	DBLP DOI BibTeX RDF	track-it!, work order, software, automation, help desk, inventory
25	Ethan Benatan, Jerry McGarrity	Developing student help desk consultants: a skill-based modular approach.	SIGUCCS	2001	DBLP DOI BibTeX RDF	employee training, help desk employees, skill building, student employees
25	Adriana Santarosa Vivacqua, Henry Lieberman	Agents to assist in finding help.	CHI	2000	DBLP DOI BibTeX RDF	Java, Java, agents, matchmaking, expertise location, help systems
25	Joshua M. Hailpern, Loretta Guarino Reid, Richard Boardman	DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World.	INTERACT (1)	2009	DBLP DOI BibTeX RDF	Interactive Tutorial, Web 2.0, Visually Impaired, Blind, Tutorial, Screen Reader, Dynamic Content, Help Systems
25	Michael B. Twidale	Over the Shoulder Learning: Supporting Brief Informal Learning.	Comput. Support. Cooperative Work.	2005	DBLP DOI BibTeX RDF	help giving, interface design, computer supported collaborative learning, informal learning, workplace learning
25	Amy Magno, Thomas Bohlke	From 0 - 60 in 4.2 seconds supporting the RESNET.	SIGUCCS	2005	DBLP DOI BibTeX RDF	cleanAccess, help desk, resNet, VLAN
23	Ido Roll, Vincent Aleven, Kenneth R. Koedinger	Promoting Effective Help-Seeking Behavior Through Declarative Instruction.	Intelligent Tutoring Systems	2004	DBLP DOI BibTeX RDF
23	Michael Ben-Or, Danny Gutfreund	Trading Help for Interaction in Statistical Zero-Knowledge Proofs.	J. Cryptol.	2003	DBLP DOI BibTeX RDF	Zero-knowledge, Graph isomorphism, Non-interactive zero-knowledge
23	Lissy Abraham, Susanna Dyer, Stella Hackell	Guidelines for writing HTML help.	SIGDOC	2000	DBLP BibTeX RDF
23	Neff Walker, John B. Smelcer	A comparison of selection time from walking and pull-down menus.	CHI	1990	DBLP DOI BibTeX RDF
23	Terry Winograd	What can we teach about human-computer interaction? (plenary address).	CHI	1990	DBLP DOI BibTeX RDF
23	Hans Brunner	A snapshot of natural language interfaces (panel).	CHI	1990	DBLP DOI BibTeX RDF
23	Jakob Nielsen	Designing for international use (panel).	CHI	1990	DBLP DOI BibTeX RDF
23	S. Joy Mountford	Designers: meet your users (panel).	CHI	1990	DBLP DOI BibTeX RDF	Apple Computer, HyperCard, Inc
23	Marcy Telles	Updating an older interface.	CHI	1990	DBLP DOI BibTeX RDF	WordStar
23	Margaret E. Smith	A little help from my friends.	SIGUCCS	2007	DBLP DOI BibTeX RDF	web, training, documentation, marketing, print, help, public relations
23	Julien Quint, Ulrich Apel	Does learning how to read Japanese have to be so difficult: and can the web help?	WWW (Special interest tracks and posters)	2005	DBLP DOI BibTeX RDF	graphetic dictionary, reading help, SVG, Japanese, kanji
23	Lena Mamykina, Catherine G. Wolf	Evolution of Contact Point: a case study of a help desk and its users.	CSCW	2000	DBLP DOI BibTeX RDF	user-centered design, case study, design process, help desk, user needs
23	Jerry Martin	Training Help Desk Students: The Never Ending Task.	SIGUCCS	1999	DBLP DOI BibTeX RDF	training, help desk, students
23	Kelly Wainwright, Bret Ingerman	Home Growing Help Desk Software.	SIGUCCS	1999	DBLP DOI BibTeX RDF	help desk, call center, call tracking
23	Daneen Walko	Implementing a 24-hour Help Desk at the University of Pittsburgh.	SIGUCCS	1999	DBLP DOI BibTeX RDF	24 hour help desk, call center, support services
23	Laura Rintjema, Kara Warburton	Creating an HTML Help System for Web-Based Products.	SIGDOC	1998	DBLP DOI BibTeX RDF	hypertext information system, task-oriented help, navigation, HTML, information architecture
23	Laurie Kantner, Larry Rusinsky	Designing a WinHelp Project for Quick Conversion to Lowest-Common-Denominator HTML-Based Help: A Case Study.	SIGDOC	1998	DBLP DOI BibTeX RDF	HTML help, WinHelp, word macros, HTML, conversion
23	Mark S. Ackerman, Leysia Palen	The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System.	CHI	1996	DBLP DOI BibTeX RDF	electronic social spaces, organizational interfaces, social maintenance, CSCW, computer-supported cooperative work, CMC, computer-mediated communications, norms, help
23	S. Pangoli, Fabio Paternò	Automatic Generation of Task-Oriented Help.	ACM Symposium on User Interface Software and Technology	1995	DBLP DOI BibTeX RDF	automatic help, development process for Interactive Systems software, task-driven design of architectures, formal notations
23	Noam Nisan, Steven Rudich, Michael E. Saks	Products and Help Bits in Decision Trees	FOCS	1994	DBLP DOI BibTeX RDF	help bits, k-tuple, parallel decision tree algorithms, fixed depth bound, maximum fraction, arbitrary binary questions, complexity, lower bound, decision trees, multivariate polynomial
23	Klaus-Jürgen Quast	Plan recognition for context sensitive help.	IUI	1993	DBLP DOI BibTeX RDF	history of plan execution, modeling action plans, recognition of action plans, spreading activation inference, Excel, context sensitive help
23	Jin-yi Cai	Lower Bounds for Constant Depth Circuits in the Presence of Help Bits	FOCS	1989	DBLP DOI BibTeX RDF	help bit, arbitrary Boolean function, exponential lower bound, parity functions, random oracle separation, constant depth circuits, constant depth circuit, PSPACE, PH
22	Nathan Carpenter, Ryan Tucker	You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment.	SIGUCCS	2009	DBLP DOI BibTeX RDF	management, applications, project management, services, SLA, help desk, customer service, lifecycle, knowledgebase
22	Matthijs Pontier, Ghazanfar F. Siddiqui	A Virtual Therapist That Responds Empathically to Your Answers.	IVA	2008	DBLP DOI BibTeX RDF	Self-help therapy, Virtual agent, Emotion modeling
22	David G. Novick, Karen Ward	Why don't people read the manual?	SIGDOC	2006	DBLP DOI BibTeX RDF	usability, problem-solving, online help, manuals
22	Debbie Mojta	Communities of practice: dare to share the knowledge.	SIGUCCS	2004	DBLP DOI BibTeX RDF	learning, knowledge management, training, management, communities of practice, help desk, organizational learning, student staff
22	Teresa Fernandez, Sean Stockburger	Full-time staff boldly go where no part-time student has gone before.	SIGUCCS	2002	DBLP DOI BibTeX RDF	full-time staff, staffing models, help desk, customer service
22	Kathy Haramundanis	Commentary on: "Little Machines: Understanding Users Understanding Interfaces".	ACM J. Comput. Documentation	2001	DBLP DOI BibTeX RDF	user interface, documentation, online help
22	Mark A. Neerincx, Paul de Greef	How to aid non-experts.	INTERCHI	1993	DBLP DOI BibTeX RDF	summative evaluation, usability testing, task analysis, intelligent interfaces, help
21	Damien Imbs, Michel Raynal	Help When Needed, But No More: Efficient Read/Write Partial Snapshot.	DISC	2009	DBLP DOI BibTeX RDF	LL/SC atomic registers, Partial snapshot, Read/Write atomic register, Concurrency, Locality, Efficiency, Atomicity, Adaptive algorithm, Asynchrony, Process crash, Linearizability, Wait-free algorithm, Asynchronous shared memory system
21	Moffat Mathews, Tanja Mitrovic, David Thomson	Analysing High-Level Help-Seeking Behaviour in ITSs.	AH	2008	DBLP DOI BibTeX RDF
21	Vincent Aleven, Kenneth R. Koedinger	Limitations of Student Control: Do Students Know When They Need Help?	Intelligent Tutoring Systems	2000	DBLP DOI BibTeX RDF
21	Mehmet H. Göker, Thomas Roth-Berghofer, Ralph Bergmann, Thomas Pantleon, Ralph Traphöner, Stefan Wess, Wolfgang Wilke	The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool.	EWCBR	1998	DBLP DOI BibTeX RDF
20	Anastasios Savvopoulos, Maria Virvou	Dynamically Extracting and Exploiting Information about Customers for Knowledge-Based Interactive TV-Commerce.	New Directions in Intelligent Interactive Multimedia	2008	DBLP DOI BibTeX RDF	intelligent help, user models, Interactive TV, personalized recommendations
20	Aude Dufresne, Mohamed Rouatbi, Fethi Guerdelli	The Use of Ontologies to Structure and Support Interactions in LOR.	Intelligent Tutoring Systems	2008	DBLP DOI BibTeX RDF	Ontologies, Authoring tools, Collaborative system, Learning Environment, eLearning, Help, Learning Object Repositories
20	Christopher H. King	Same campus, different worlds.	SIGUCCS	2008	DBLP DOI BibTeX RDF	reorg, education, help desk, higher education, reorganization, CIO, chief information officer, service desk
20	Johndan Johnson-Eilola	Little machines: understanding users understanding interfaces.	ACM J. Comput. Documentation	2001	DBLP DOI BibTeX RDF	user interface, documentation, online help
20	Janet Belew	Students helping students in residence: how suite it is...	SIGUCCS	2001	DBLP DOI BibTeX RDF	computing advisors, residential computing, student services, student training, orientation, help desk, customer service, students, student employees, student consultants, ResNet
20	Piyawadee Noi Sukaviriya, James D. Foley, Todd Griffith	A second generation user interface design environment: the model and the runtime architecture.	INTERCHI	1993	DBLP DOI BibTeX RDF	automatic help generation, user interface design environment, user interface model, user interface generation, application model
19	Daniel Tanneberg, Felix Ocker, Stephan Hasler, Joerg Deigmoeller, Anna Belardinelli, Chao Wang 0055, Heiko Wersing, Bernhard Sendhoff, Michael Gienger	To Help or Not to Help: LLM-based Attentive Support for Human-Robot Group Interactions.	CoRR	2024	DBLP DOI BibTeX RDF
19	Yuanyang Teng, Connor Courtien, David Angel Rios, Yves M. Tseng, Jacqueline Gibson, Maryam Aziz, Avery Reyna, Rajan Vaish, Brian A. Smith 0001	Help Supporters: Exploring the Design Space of Assistive Technologies to Support Face-to-Face Help Between Blind and Sighted Strangers.	CoRR	2024	DBLP DOI BibTeX RDF
19	Xian Luo, Jingfu Lu, Oberiri Destiny Apuke	Understanding the impact of computer-based technology storytelling for help seeking and help receiving among victims' of flood disaster.	Comput. Hum. Behav.	2024	DBLP DOI BibTeX RDF
19	Jody Gardei, Pete Joseph Grondin, Steven D. Beck, Jeff Horrigan	Designing a Useful IT Service Portal - Help End-Users Help Themselves.	SIGUCCS	2024	DBLP DOI BibTeX RDF
19	Jacqueline Urakami	Do Emotional Robots Get More Help? How a Robots Emotions Affect Collaborators Willingness to Help.	Int. J. Soc. Robotics	2023	DBLP DOI BibTeX RDF
19	Debby Bouma, Jan Treur	Adaptive Network Modelling of Informal Learning Within an Organization by Asking for Help and Getting Help.	CHIRA (1)	2023	DBLP DOI BibTeX RDF
19	Elena G. van Stee, Taylor Heath, Ryan Shaun Baker, Juliana Ma. Alexandra L. Andres, Jaclyn Ocumpaugh	Help Seekers vs. Help Accepters: Understanding Student Engagement with a Mentor Agent.	AIED	2023	DBLP DOI BibTeX RDF
19	Jouko Juhani Makkonen, Maria Hartikainen, Ronnie Nygren, Kaisa Väänänen	User Perceptions of Help Posts in Commu Help Exchange Application.	MindTrek	2023	DBLP DOI BibTeX RDF
19	Benjamin Schaefer, Dennis Vetterling, Lasse Wrobel, Reinhard Jung	Where blockchain could help - An analysis of challenges in ecosystems blockchain technology may help to solve.	AMCIS	2023	DBLP BibTeX RDF
19	Anna Radtke, Meike Osinski, Maren Scheffel, Katja Serova, Nikol Rummel	Help me to help myself: Eine Feldstudie zur Wirksamkeit einer datenbasierten Unterstützung von Selbstregulationskompetenzen in digital gestützten Lernsettings.	DELFI	2023	DBLP DOI BibTeX RDF
19	Emanuel Lopes, Eliana Costa e Silva, Óscar Oliveira, Wellington Alves	Help us to Help: Improving Non-urgent Transport on a Portuguese Fire Station.	OL2A (1)	2023	DBLP DOI BibTeX RDF
19	Abhilasha Ashok Kumar, Mark Steyvers	Help me help you: A computational model for goal inference and action planning.	CogSci	2023	DBLP BibTeX RDF
19	Carla De Lira	Leveraging Emotional Learning and Programming Process Data to Promote Positive Learning Environments in Computing Education Through Help Giving and Help Seeking Interventions.	SIGCSE (2)	2023	DBLP DOI BibTeX RDF
19	Sunnie S. Y. Kim, Elizabeth Anne Watkins, Olga Russakovsky, Ruth Fong, Andrés Monroy-Hernández	"Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction.	CHI	2023	DBLP DOI BibTeX RDF
19	Changyang He, Yue Deng, Wenjie Yang, Bo Li 0001	"Help! Can You Hear Me?": Understanding How Help-Seeking Posts are Overwhelmed on Social Media during a Natural Disaster.	Proc. ACM Hum. Comput. Interact.	2022	DBLP DOI BibTeX RDF
19	Felix Olajide Talabi, Ayodeji Boluwatife Aiyesimoju, Ishola Kamorudeen Lamidi, Samson Adedapo Bello, Joshua Kayode Okunade, Chinedu Joel Ugwuoke, Verlumun Celestine Gever	The use of social media storytelling for help-seeking and help-receiving among Nigerian refugees of the Ukraine-Russia war.	Telematics Informatics	2022	DBLP DOI BibTeX RDF
19	Mitsuhiko Kimoto, Yuuki Yasumatsu, Michita Imai	Help-Estimator: Robot Requests for Help from Humans by Estimating a Person's Subjective Time.	Int. J. Soc. Robotics	2022	DBLP DOI BibTeX RDF
19	Changyang He, Yue Deng, Wenjie Yang, Bo Li 0001	"Help! Can You Hear Me?": Understanding How Help-Seeking Posts are Overwhelmed on Social Media during a Natural Disaster.	CoRR	2022	DBLP DOI BibTeX RDF
19	Sunnie S. Y. Kim, Elizabeth Anne Watkins, Olga Russakovsky, Ruth Fong, Andrés Monroy-Hernández	"Help Me Help the AI": Understanding How Explainability Can Support Human-AI Interaction.	CoRR	2022	DBLP DOI BibTeX RDF
19	Michael Smalenberger	Are Students Aware of How Much Help They Need? The Relationship Between Awareness, Help Seeking, and Self-assessment.	AIED (1)	2022	DBLP DOI BibTeX RDF
19	Carmen Scorsatto Brezolin, Milene Silveira	Thinking about help systems: analyzing help resources under different dimensions.	IHC	2022	DBLP DOI BibTeX RDF
19	Harrison Kwik, Haoqi Zhang, Eleanor O'Rourke	How Do Students Seek Help and How Do TAs Respond?: Investigating Help-Seeking Strategies in CS1 Office Hours.	SIGCSE (2)	2022	DBLP DOI BibTeX RDF
19	Jacob T. Biehl, Rosta Farzan, Yingfan Zhou	Can Anybody Help Me?: Using Community Help Desk Call Records to Examine the Impact of Digital Divides During a Global Pandemic.	CHI	2022	DBLP DOI BibTeX RDF
19	Jason R. Wilson, Phyo Thuta Aung, Isabelle Boucher	When to Help? A Multimodal Architecture for Recognizing When a User Needs Help from a Social Robot.	ICSR (1)	2022	DBLP DOI BibTeX RDF
19	Yannick Moy	How the Analyzer can Help the User Help the Analyzer.	F-IDE@NFM	2021	DBLP DOI BibTeX RDF
19	Brandon Woo, Shari Liu, Hyowon Gweon, Elizabeth S. Spelke	Who Needs More Help? Sixteen-Month-Old Infants Prefer to Look at and Reach for Helpers who Help with Harder Tasks.	CogSci	2021	DBLP BibTeX RDF
19	Megan Hofmann, Udaya Lakshmi, Kelly Mack, Scott E. Hudson, Rosa I. Arriaga, Jennifer Mankoff	The Right to Help and the Right Help: Fostering and Regulating Collective Action in a Medical Making Reaction to COVID-19.	CHI	2021	DBLP DOI BibTeX RDF
19	Sabine Matook, Yazhu (Maggie) Wang	Help-Seeking and Help-Giving in ISD Teams: A Paradox of Collaboration.	ICIS	2021	DBLP BibTeX RDF
19	Birgit Penzenstadler	When Does Design Help Thinking, and When Does Design Thinking Help?	IEEE Softw.	2020	DBLP DOI BibTeX RDF
19	Jinyang Zheng, Yong Tan, Guopeng Yin, Jianing Ding	Does Help Help? An Empirical Analysis of Social Desirability Bias in Ratings.	ICIS	2020	DBLP BibTeX RDF
19	Darryl Wright, Lucy Fortson, Chris J. Lintott, Michael Laraia, Mike Walmsley	Help Me to Help You: Machine Augmented Citizen Science.	ACM Trans. Soc. Comput.	2019	DBLP DOI BibTeX RDF