Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
19	Shuchuan Lo	Binary Prediction Based on Weighted Sequential Mining Method.	Web Intelligence	2005	DBLP DOI BibTeX RDF	Binary-time-series data, Association rules, Pattern, CRM, Sequential Mining
18	Han-yuh Liu, Shih-yu Fang	An Approach to Explore Effective Customer-Centric E-government.	NCM	2009	DBLP DOI BibTeX RDF	CRM readiness, Taiwan government, e-government
18	Naotsune Hosono, Sayuri Gotanda, Hiromitsu Inoue, Yutaka Tomita	ATM Advertisement and Financial Preferences with Sensory Analysis.	HCI (4)	2007	DBLP DOI BibTeX RDF	Human Centred Design (HCD) Sensory Evaluation ATM AIDMA model, Customer Relationship Management (CRM)
18	Petra Schubert, J. Felix Hampe	Mobile communities: How viable are their business models? An exemplary investigation of the leisure industry.	Electron. Commer. Res.	2006	DBLP DOI BibTeX RDF	Mobile CRM, Leisure industry, Mobile communities, Mobile commerce, Mobile business
18	Lingyun Qiu, Izak Benbasat	An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce.	ACM Trans. Comput. Hum. Interact.	2005	DBLP DOI BibTeX RDF	live help, Electronic commerce, avatar, customer relationship management (CRM), telepresence, flow, social presence, text-to-speech
18	Jens Riegelsberger, Martina Angela Sasse	Face it - photos don't make a web site trustworthy.	CHI Extended Abstracts	2002	DBLP DOI BibTeX RDF	affective cues, trust, e-commerce, e-CRM, social cues
18	Mark Zachry, Kelli Cargile Cook, Brenton D. Faber, David Clark	The changing face of technical communication: new directions for the field in a new millennium.	SIGDOC	2001	DBLP DOI BibTeX RDF	corporate universities, customer relations management (CRM), disciplinarity, educational theory, collaboration, multimedia, knowledge management, user-centered design, training, research, organizational learning, usability studies
18	Dawn N. Jutla, James Craig, Peter Bodorik	Enabling and Measuring Electronic Customer Relationship Management Readiness.	HICSS	2001	DBLP DOI BibTeX RDF	Stakeholder model, CRM readiness, Trust, Knowledge management, e-Commerce, Business model, e-Business, Customer relationship management, Gap analysis, Evaluation framework
15	Zhimei Luo, Jinyuan Guo, Jose Benitez 0001, Laurent Scaringella, Jiabao Lin	How do organizations leverage social media to enhance marketing performance? Unveiling the power of social CRM capability and guanxi.	Decis. Support Syst.	2024	DBLP DOI BibTeX RDF
15	Jintae Kim, Jehyuk Won	Optimal Switching Method Using Variable Additional On-Time Control for CRM-Operated Multicell Series-Parallel Converter.	IEEE Trans. Ind. Electron.	2024	DBLP DOI BibTeX RDF
15	Yanan Liu, Xinke Wu, Siliang Zhang	A Simple Input Filter Capacitance (IFC) Current Compensation Scheme for CRM Totem-Pole PFC With Si MOSFETs at 800 Hz Line Frequency.	IEEE Trans. Ind. Electron.	2024	DBLP DOI BibTeX RDF
15	Muhammad Zarkab Farooqi, Bhim Singh 0001, Bijaya Ketan Panigrahi	Robust Control for Enhanced Dynamic Performance of CRM-Based Active Power Decoupling Circuit.	IEEE Trans. Ind. Informatics	2024	DBLP DOI BibTeX RDF
15	Dorna Jazebi Moghaddam, Zeinab Sazvar, Abbas Keramati	Fuzzy DEMATEL-ANP-Based Approach for Determining the CRM Readiness Factors.	Int. J. Inf. Technol. Decis. Mak.	2024	DBLP DOI BibTeX RDF
15	Zhengyi Wang, Yikai Wang, Yifei Chen, Chendong Xiang, Shuo Chen, Dajiang Yu, Chongxuan Li, Hang Su, Jun Zhu	CRM: Single Image to 3D Textured Mesh with Convolutional Reconstruction Model.	CoRR	2024	DBLP DOI BibTeX RDF
15	Francesco Beretta	Semantic Data for Humanities and Social Sciences (SDHSS): an Ecosystem of CIDOC CRM Extensions for Research Data Production and Reuse.	CoRR	2024	DBLP DOI BibTeX RDF
15	Elaheh Eslami, Nazila Razi, Mahshid Lonbani, Javad Rezazadeh	Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study.	Sensors	2024	DBLP DOI BibTeX RDF
15		Retraction Note: Design and implementation of bank CRM system based on decision tree algorithm.	Neural Comput. Appl.	2023	DBLP DOI BibTeX RDF
15	Ekrem Duman	Social media analytical CRM: a case study in a bank.	J. Intell. Fuzzy Syst.	2023	DBLP DOI BibTeX RDF
15	Mia Trentin, Achille Felicetti	Between Written and Visual Communication: CIDOC CRM Ontology for Medieval and Early Modern European Graffiti.	ACM Journal on Computing and Cultural Heritage	2023	DBLP DOI BibTeX RDF
15	Pavlos Fafalios, Athina Kritsotaki, Martin Doerr	The SeaLiT Ontology - An Extension of CIDOC-CRM for the Modeling and Integration of Maritime History Information.	ACM Journal on Computing and Cultural Heritage	2023	DBLP DOI BibTeX RDF
15	Inês Koch, Carla Teixeira Lopes, Cristina Ribeiro 0001	Moving from ISAD(G) to a CIDOC CRM-based Linked Data Model in the Portuguese Archives.	ACM Journal on Computing and Cultural Heritage	2023	DBLP DOI BibTeX RDF
15	Renee Albrecht, Sietse Overbeek, Inge van de Weerd	Designing a Data Quality Management Framework for CRM Platform Delivery and Consultancy.	SN Comput. Sci.	2023	DBLP DOI BibTeX RDF
15	Craig C. Claybaugh, Iris Reychav, Fiona Fui-Hoon Nah	Relational and Technological Assessment of CRM Providers: A Multifactor Study.	J. Comput. Inf. Syst.	2023	DBLP DOI BibTeX RDF
15	Dora Melo, Irene Pimenta Rodrigues, Davide Varagnolo	A strategy for archives metadata representation on CIDOC-CRM and knowledge discovery.	Semantic Web	2023	DBLP DOI BibTeX RDF
15	Athanasios Velios, Carlo Meghini, Martin Doerr, Stephen Stead	Typed properties and negative typed properties: Dealing with type observations and negative statements in the CIDOC CRM.	Semantic Web	2023	DBLP DOI BibTeX RDF
15	Youngjung Suh	Exploring the Impact of Data Quality on Business Performance in CRM Systems for Home Appliance Business.	IEEE Access	2023	DBLP DOI BibTeX RDF
15	Pradeep Kumar, Sujeet Kumar Sharma, Vincent Dutot	Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation.	Int. J. Inf. Manag.	2023	DBLP DOI BibTeX RDF
15	Zuzanna Kostecka, Katarzyna Kopczewska	Spatial CRM and location strategy: E-commerce solutions in the furniture industry. Case of IKEA pick-up points in Poland.	Electron. Commer. Res. Appl.	2023	DBLP DOI BibTeX RDF
15	Pavlos Fafalios, Athina Kritsotaki, Martin Doerr	The SeaLiT Ontology - An Extension of CIDOC-CRM for the Modeling and Integration of Maritime History Information.	CoRR	2023	DBLP DOI BibTeX RDF
15	Inês Koch, Carla Teixeira Lopes, Cristina Ribeiro 0001	Moving from ISAD(G) to a CIDOC CRM-based Linked Data Model in the Portuguese Archives.	CoRR	2023	DBLP DOI BibTeX RDF
15	Sheshadri Chatterjee, Nripendra P. Rana, Sangeeta Khorana, Patrick Mikalef, Anuj Sharma	Assessing Organizational Users' Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach.	Inf. Syst. Frontiers	2023	DBLP DOI BibTeX RDF
15	Abdallah Al-Shawabkeh, Mohammed T. Nuseir, Sarah Urabi	The Impact of Social Media Usage on Companies' Customer Relationship Management (CRM).	The Effect of Information Technology on Business and Marketing Intelligence Systems	2023	DBLP DOI BibTeX RDF
15	Lina Bountouri, Matthew Damigos, Markella Drakiou, Manolis Gergatsoulis, Eleftherios Kalogeros	The Semantic Mapping of RiC-CM to CIDOC-CRM.	ICADL (2)	2023	DBLP DOI BibTeX RDF
15	Ahmed Mohamed Fayed	Smarter CRM Solutions in the Emerging Technologies Age.	ICE/ITMC	2023	DBLP DOI BibTeX RDF
15	Amar Deep Gupta, Narmesh Nigam, Ankesh Kumar, Shekhar, Upendra Pratap Pandey, Shakeeluddin Chaudhary	Role and Impact of CRM in Business Development: An Overview Across Industries.	IC3I	2023	DBLP DOI BibTeX RDF
15	Vittorio Lauro, Vincenzo Lombardo	A Digital Data Curation-Based Photogrammetric Acquisition Methodology for Cultural Heritage, expanded with CIDOC CRM Compatibility: protocol BeA-PG.	GCH	2023	DBLP DOI BibTeX RDF
15	Anaïs Guillem, Antoine Gros, Kévin Réby, Violette Abergel, Livio De Luca	RCC8 for CIDOC CRM: Semantic Modeling of Mereological and Topological Spatial Relations in Notre-Dame de Paris.	SWODCH	2023	DBLP BibTeX RDF
15	Michalis Mountantonakis, Ioannis Theocharakis, Yannis Tzitzikas	Why We Need Ontology-Specific Data Portals: A Case Study for CIDOC-CRM.	SWODCH	2023	DBLP BibTeX RDF
15	Arnold I. Aguilar, Ronaldo Polancos	The Impact of the Golden Ratio, Keyboard Hotkeys, and Custom Icons on CRM User Experience.	MSIE	2023	DBLP DOI BibTeX RDF
15	Max Gräser, Connor Harris, Rainer Alt, Olaf Reinhold	How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis.	WI/IAT	2023	DBLP DOI BibTeX RDF
15	Pedro C. Menezes, Adrielson F. Justino, Barbara A. P. Barata, Antônio F. L. Jacob Junior, Fábio M. F. Lobato	Market Overview in Social CRM: An Analysis of Job Advertisements.	WI/IAT	2023	DBLP DOI BibTeX RDF
15	Nikos Gounakis, Michalis Mountantonakis, Yannis Tzitzikas	Evaluating a Radius-based Pipeline for Question Answering over Cultural (CIDOC-CRM based) Knowledge Graphs.	HT	2023	DBLP DOI BibTeX RDF
15	Roula Jabado, Rim Jallouli	A Systematic Literature Review on CRM Critical Success Factors - The Transversal Role of Data Analytics Capabilities.	ICDEc	2023	DBLP DOI BibTeX RDF
15	Miguel Fernández-Cejas, Carlos J. Pérez-González, José Luis Roda García, Marcos Colebrook	CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model.	Bus. Inf. Syst. Eng.	2022	DBLP DOI BibTeX RDF
15	Lázaro Costa, Nuno Freitas, João Rocha da Silva	An Evaluation of Graph Databases and Object-Graph Mappers in CIDOC CRM-Compliant Digital Archives.	ACM Journal on Computing and Cultural Heritage	2022	DBLP DOI BibTeX RDF
15	Basel Khashab, Stephen R. Gulliver, Rami M. Ayoubi, Carolyn Strong	Analysing enterprise resources for developing CRM framework in higher education institutions.	J. Enterp. Inf. Manag.	2022	DBLP DOI BibTeX RDF
15	Sara Forootani, Neda Abdolvand, Saeedeh Rajaee Harandi	Factors affecting the adoption of cloud-based CRM in small and medium enterprises.	Int. J. Serv. Technol. Manag.	2022	DBLP DOI BibTeX RDF
15	Anupreet Kaur Mokha, Pushpender Kumar	Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty: A Mediation Approach.	J. Electron. Commer. Organ.	2022	DBLP DOI BibTeX RDF
15	Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas	The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs.	Int. J. Syst. Assur. Eng. Manag.	2022	DBLP DOI BibTeX RDF
15	Omar S. Itani, Ashish Kalra, Jen Riley	Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms: The role of salesperson self-determination needs.	Inf. Manag.	2022	DBLP DOI BibTeX RDF
15	Pushpender Kumar, Anupreet Kaur Mokha	Electronic Customer Relationship Management (E-CRM) and Customer Loyalty: The Mediating Role of Customer Satisfaction in the Banking Industry.	Int. J. E Bus. Res.	2022	DBLP DOI BibTeX RDF
15	Madan Lal Yadav	Query Execution Time Analysis Using Apache Spark Framework for Big Data: A CRM Approach.	J. Inf. Knowl. Manag.	2022	DBLP DOI BibTeX RDF
15	Seth J. Kinnett, Theresa A. Steinbach	In Search of the Optimal CRM Curriculum: A Skills Framework for the Salesforce Administrator Role.	AMCIS	2022	DBLP BibTeX RDF
15	Si Li, Yiping Wang 0002, Yanfeng Yang, Penghu Wei, Guixia Kang	CRM: An Automatic Label Generation Method Based on Semi-Supervised Learning for High Frequency Oscillatory.	ICBBE	2022	DBLP DOI BibTeX RDF
15	Michail Agathos, Eleftherios Kalogeros, Manolis Gergatsoulis, Georgios Papaioannou	Documenting Architectural Styles Using CIDOC CRM.	ICADL	2022	DBLP DOI BibTeX RDF
15	Souzana Maranga, Dimitrios Rousidis, Athanasios Gousiopoulos, Emmanouel Garoufallou	Practical Application and Material Documentation of CIDOC - CRM (Conceptual Reference Model): A Scoping Review.	MTSR	2022	DBLP DOI BibTeX RDF
15	Eleni Sfyridou, Georgios Papaioannou, Manolis Gergatsoulis, Eleftherios Kalogeros, Konstantinos D. Politis	Epigraphical Heritage Documentation via CIDOC CRM and CRMtex.	MTSR	2022	DBLP DOI BibTeX RDF
15	Cong Li, Li Ma	Research on Adoption and Diffusion of CRM from the Perspective of China.	ISCID	2022	DBLP DOI BibTeX RDF
15	Milena Djukanovic, Suncica Rogic, Lazar Novicevic, Vesna Popovic-Bugarin, Mihailo Jovanovic	Application of Apriori Algorithm for CRM Improvement - Case Study from Montenegro.	ICCTA	2022	DBLP DOI BibTeX RDF
15	Mohammed T. Nuseir, Ahmad Ibrahim Aljumah, Ghaleb A. El Refae	Impact of Big Data Analytics and Managerial Support on CRM: Exploring Mediating Role of Marketing Analytics.	IOTSMS	2022	DBLP DOI BibTeX RDF
15	Davide Varagnolo, Guilherme Antas, Mariana Ramos, Sara Amaral, Dora Melo, Irene Pimenta Rodrigues	Evaluating and Exploring Text Fields Information Extraction into CIDOC-CRM.	KDIR	2022	DBLP DOI BibTeX RDF
15	Ivo Santos, Renata Vieira, Cássia Trojahn, Leonor Rocha, Enrique Cerrillo Cuenca	Megalithism Representation in CIDOC-CRM.	ADBIS (Short Papers)	2022	DBLP DOI BibTeX RDF
15	Joonas Kesäniemi, Mikko Koho, Eero Hyvönen	Using Wikibase for Managing Cultural Heritage Linked Open Data Based on CIDOC CRM.	ADBIS (Short Papers)	2022	DBLP DOI BibTeX RDF
15	Julio A. N. Viana, Eric Scisly, Olaf Reinhold	Ethical Issues in Social CRM: a Literature Review.	WI/IAT	2022	DBLP DOI BibTeX RDF
15	Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt	Social CRM to Reduce Perceived Risks in Online Purchase Behavior.	WI/IAT	2022	DBLP DOI BibTeX RDF
15	Renee Albrecht, Sietse Overbeek, Inge van de Weerd	A Data Quality Management Framework to Support Delivery and Consultancy of CRM Platforms.	ICEIS (1)	2022	DBLP DOI BibTeX RDF
15		Design and implementation of bank CRM system based on decision tree algorithm.	Neural Comput. Appl.	2021	DBLP DOI BibTeX RDF
15	Ghazal Faraj, András Micsik	Representing and Validating Cultural Heritage Knowledge Graphs in CIDOC-CRM Ontology.	Future Internet	2021	DBLP DOI BibTeX RDF
15	Mona Jami Pour, Mahnaz Hosseinzadeh	An integrated framework of change management for social CRM implementation.	Inf. Syst. E Bus. Manag.	2021	DBLP DOI BibTeX RDF
15	Fouad Nafis, Badraddine Aghoutane, Ali Yahyaouy	Semantic integration of Moroccan cultural heritage using CIDOC CRM: case of Drâa-Tafilalet zone.	Int. J. Cloud Comput.	2021	DBLP DOI BibTeX RDF
15	Liwei Chen, J. J. Po-An Hsieh, Arun Rai, Sean Xin Xu	How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels.	MIS Q.	2021	DBLP DOI BibTeX RDF
15	Hassan El-Hajj, Matteo Valleriani	CIDOC2VEC: Extracting Information from Atomized CIDOC-CRM Humanities Knowledge Graphs.	Inf.	2021	DBLP DOI BibTeX RDF
15	Sheshadri Chatterjee, Soumya Kanti Ghosh 0001, Ranjan Chaudhuri, Sumana Chaudhuri	Adoption of AI-integrated CRM system by Indian industry: from security and privacy perspective.	Inf. Comput. Secur.	2021	DBLP DOI BibTeX RDF
15	Seth J. Kinnett, Theresa A. Steinbach	A Case Study in the Use of a Gamified Learning Platform to Teach a Course in CRM Implementation.	AMCIS	2021	DBLP BibTeX RDF
15	Seth J. Kinnett, Theresa A. Steinbach	Is CRM Ready for Industry 4.0? A Historical Technological Framework.	AMCIS	2021	DBLP BibTeX RDF
15	Nataliia I. Cheboksarova, Tetiana A. Vakaliuk, Iurii M. Iefremov	Development of CRM system with a mobile application for a school.	CS&SE@SW	2021	DBLP BibTeX RDF
15	Manolis Gergatsoulis, Georgios Papaioannou, Eleftherios Kalogeros, Ioannis Mpismpikopoulos, Katerina Tsiouprou, Robert Carter	Modelling Archaeological Buildings Using CIDOC-CRM and Its Extensions: The Case of Fuwairit, Qatar.	ICADL	2021	DBLP DOI BibTeX RDF
15	Isabelle da Silva Guimarães, Gustavo Nogueira de Sousa, Antônio F. L. Jacob Junior, Fábio Manoel França Lobato	Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses.	BIS (Workshops)	2021	DBLP DOI BibTeX RDF
15	Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold	Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.	BIS (Workshops)	2021	DBLP DOI BibTeX RDF
15	Zhaoxi Chen 0008, Li Liang	Research on CRM Marketing Data Mining Model Based on Genetic Neural Network.	ICISCAE (ACM)	2021	DBLP DOI BibTeX RDF
15	Anas Fahad Khan, Ana Salgado	Modelling Lexicographic Resources using CIDOC-CRM, FRBRoo and Ontolex-Lemon.	SWODCH	2021	DBLP BibTeX RDF
15	Arkadiusz Januszewski, Kinga Krupcala	Experience from Attempts to Implement an e-CRM System in an e-Commerce Micro Enterprise.	PLAIS	2021	DBLP DOI BibTeX RDF
15	Jhonatan Bernardes Boarim, Ana Regina Cavalcanti da Rocha	CRM Systems Quality Evaluation.	SBQS	2021	DBLP DOI BibTeX RDF
15	Joanna Rzempala, Rafal Szymanski	Using CRM Tools for Learning Development - The IPMA-Student Portal Example.	KES	2021	DBLP DOI BibTeX RDF
15	Davide Varagnolo, Dora Melo, Irene Pimenta Rodrigues	A Tool to Explore the Population of a CIDOC-CRM Ontology.	KES	2021	DBLP DOI BibTeX RDF
15	Royi Ronen, Hilik Berezin, Rotem Preizler, Gopal Kasturi, A. J. Ezzour, Sayalee Bhanavase, Edan Hauon, Oron Nir	Generic Automated Lead Ranking in Dynamics CRM.	RecSys	2021	DBLP DOI BibTeX RDF
15	Sophie Schäfter, Thorsten Zylowski	German Question Answering in CRM Systems.	GI-Jahrestagung	2021	DBLP DOI BibTeX RDF
15	Yao Ding 0011, En Fang	Research on CRM Boost PFC Converter Based on GaN Device.	SimuTools	2021	DBLP DOI BibTeX RDF
15	Oleksandr Markovets, Roman Holoshchuk, Svitlana Holoshchuk, Nestor Dumanskyi	CRM System and Consolidated Information Resource: Ways of Creation and Interaction.	COLINS	2021	DBLP BibTeX RDF
15	Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna	Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application.	DSDE	2021	DBLP DOI BibTeX RDF
15	Indrit Enesi, Ledion Liço, Aleksander Biberaj, Desar Shahu	Analysing Clustering Algorithms Performance in CRM Systems.	ICEIS (1)	2021	DBLP DOI BibTeX RDF
15	Xiaoyong Ren, Yu Wu, Zhiliang Zhang, Qianhong Chen	Accurate Operation Analysis Based Variable On-time Control for 360-800 Hz CRM Boost PFC Converters.	IEEE Trans. Ind. Electron.	2020	DBLP DOI BibTeX RDF
15	Vladimir Djurisic, Ljiljana Kascelan, Suncica Rogic, Boban Melovic	Bank CRM Optimization Using Predictive Classification Based on the Support Vector Machine Method.	Appl. Artif. Intell.	2020	DBLP DOI BibTeX RDF
15	Dian Lyu, Guoxiong Shi, Run Min, Qiaoling Tong, Qiao Zhang, Linkai Li, Gaoshuai Shen	Extended Off-Time Control for CRM Boost Converter Based on Piecewise Equivalent Capacitance Model.	IEEE Access	2020	DBLP DOI BibTeX RDF
15	Paul Harrigan, Morgan P. Miles, Yulin Fang, Sanjit Kumar Roy	The role of social media in the engagement and information processes of social CRM.	Int. J. Inf. Manag.	2020	DBLP DOI BibTeX RDF
15	Amal Khtira, Anissa Benlarabi, Bouchra El Asri	Detecting Feature Duplication in a CRM Product Line.	J. Softw.	2020	DBLP BibTeX RDF
15	Mohamed Y. Tazkarji, Tom Stafford 0001	Reasons for Failures of CRM Implementations.	IEEE Trans. Comput. Soc. Syst.	2020	DBLP DOI BibTeX RDF
15	Sachithra Lokuge, Darshana Sedera, Thilini Ariyachandra, Saj Kumar, Vadlamani Ravi	The Next Wave of CRM Innovation: Implications for Research, Teaching, and Practice.	Commun. Assoc. Inf. Syst.	2020	DBLP BibTeX RDF
15	Olanrewaju Kareem, Olayemi Abdullateef Aliyu, Sany Sanuri Mohd Mokhtar	Does CRM technology implementations mitigate employee intention to quit in call centres.	Int. J. Serv. Technol. Manag.	2020	DBLP DOI BibTeX RDF
15	Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang 0251, Zhuo Peng, Robert M. Davison	Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour.	Inf. Syst. J.	2020	DBLP DOI BibTeX RDF