Search results for "ITIL"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
21	Roger Fischlin	"Hey Joe, mach 'mal ITIL".	DFN-Arbeitstagung über Kommunikationsnetze	2005	DBLP BibTeX RDF
21	Hans-Georg Kemper, Evangelos Hadjicharalambous, Jörg Paschke	IT-Servicemanagement in deutschen Unternehmen - Ergebnisse einer empirischen Studie zu ITIL.	HMD Prax. Wirtsch.	2004	DBLP BibTeX RDF
21	Axel Hochstein, Rüdiger Zarnekow, Walter Brenner	Serviceorientiertes IT-Management nach ITIL: Möglichkeiten und Grenzen.	HMD Prax. Wirtsch.	2004	DBLP BibTeX RDF
21	Axel Hochstein, Yvonne Wetzel, Walter Brenner	Fallstudie: ITIL-konformer Service Desk bei T-Mobile Deutschland.	HMD Prax. Wirtsch.	2004	DBLP BibTeX RDF
21	Axel Hochstein, Rüdiger Zarnekow, Walter Brenner	ITIL als Common-Practice-Referenzmodell für das IT-Service-Management - Formale Beurteilung und Implikationen für die Praxis.	Wirtschaftsinf.	2004	DBLP DOI BibTeX RDF
21	Andreas Zimolong, Gregor Nöthen, Sylvia Thun, Kurt Becker	EAI und ITIL im Krankenhaus - Was kosten die IT-Leistungen.	EAI	2004	DBLP BibTeX RDF
21	Adam Grummitt	Corporate Performance Management as a Pragmatic Process in an ITIL World..	Int. CMG Conference	2004	DBLP BibTeX RDF
21	Jerry L. Rosenberg	Service Management - The ITIL Framework.	Int. CMG Conference	2004	DBLP BibTeX RDF
21	Adam Grummitt	Performance Assured by Capacity Management: Experience Refined Through ITIL Practice.	Int. CMG Conference	2003	DBLP BibTeX RDF
21	Porter D. Sherman	Introduction to the ITIL Framework & the Capacity Management Process.	Int. CMG Conference	2003	DBLP BibTeX RDF
16	Kerstin Gerke, Jorge Cardoso 0001, Alexander Claus	Measuring the Compliance of Processes with Reference Models.	OTM Conferences (1)	2009	DBLP DOI BibTeX RDF
16	Armen Kostanyan, Vardan Matevosyan, Samvel K. Shoukourian, Anna Varosyan	An approach for formal verification of business processes.	SpringSim	2009	DBLP DOI BibTeX RDF	cycle transformation, formal verification, business process
16	Gil Regev, Olivier Hayard, Donald C. Gause, Alain Wegmann	Toward a Service Management Quality Model.	REFSQ	2009	DBLP DOI BibTeX RDF	Service Utilities, Service Warranties, Norms, Tolerances
16	David Trastour, Athena Christodoulou	Towards Robust IT Service Portfolio Management.	DSOM	2009	DBLP DOI BibTeX RDF	IT Portfolio Management, Business Service Management, Robust Optimisation
16	Montri Lawkobkit	Information Technology Service Management: A Thailand Perspective.	Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing	2008	DBLP DOI BibTeX RDF
16	Mira Kajko-Mattsson, Christos Makridis	Evaluating SLA Management Process Model within Four Companies.	ICSEA	2008	DBLP DOI BibTeX RDF
16	Joseph L. Hellerstein	Optimizing software packages for application management.	NOMS	2008	DBLP DOI BibTeX RDF
16	Aman Kumar, Preethi Raghavan, Jay Ramanathan, Rajiv Ramnath	Enterprise Interaction Ontology for Change Impact Analysis of Complex Systems.	APSCC	2008	DBLP DOI BibTeX RDF
16	Genady Grabarnik, Heiko Ludwig, Larisa Shwartz	Dynamic management of outsourced service processes' QoS in a service provider - service supplier environment.	BDIM	2008	DBLP DOI BibTeX RDF
16	Kevin Jin, Pradeep Ray	Business-Oriented Development Methodology for IT Service Management.	HICSS	2008	DBLP DOI BibTeX RDF
16	Christian Schröpfer, Marten Schönherr	Introducing a Method to Derive an Enterprise-Specific SOA Operating Model.	EDOC	2008	DBLP DOI BibTeX RDF
16	Huiming Qu, Jimeng Sun 0001, Hani Jamjoom	SCOOP: Automated Social Recommendation in Enterprise Process Management.	IEEE SCC (1)	2008	DBLP DOI BibTeX RDF
16	Roy Oberhauser, Rainer Schmidt 0001	Improving the Integration of the Software Supply Chain via the Semantic Web.	ICSEA	2007	DBLP DOI BibTeX RDF
16	Christian Braun 0001, Robert Winter 0001	Integration of IT service management into enterprise architecture.	SAC	2007	DBLP DOI BibTeX RDF	modeling, service oriented architecture, architecture, framework, conceptual modeling, metamodeling, enterprise architecture, IT service management, organizational engineering
16	John H. Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio	Activity-based management of IT service delivery.	CHIMIT	2007	DBLP DOI BibTeX RDF	IT service delivery, services, workspaces, activity management
16	Harald F. O. von Kortzfleisch, Ines Mergel, Christian Proll	Potentials of Social Networks for Knowledge Management with Regard to the Development of Stable Competences and Dynamic Capabilities--Conceptualization and Case Study Results.	HICSS	2007	DBLP DOI BibTeX RDF
16	Genady Grabarnik, Heiko Ludwig, Larisa Shwartz	Management of Service Process QoS in a Service Provider - Service Supplier Environment.	CEC/EEE	2007	DBLP DOI BibTeX RDF
16	Antão Moura, Jacques Philippe Sauvé, João Jornada, Eduardo Radziuk	A Quantitative Approach to IT Investment Allocation to Improve Business Results.	POLICY	2006	DBLP DOI BibTeX RDF	financial management of IT services, service level agreements, policy-based management, Information Technology Infrastructure Library
16	Sharan Kalwani	M13 - HPC meets IT.	SC	2006	DBLP DOI BibTeX RDF
16	Helen P. Assunção, Linnyer Beatrys Ruiz, Antonio Alfredo Ferreira Loureiro	A Service Management Approach for Self-healing Wireless Sensor Networks.	Autonomic Networking	2006	DBLP DOI BibTeX RDF
16	Andreas Hanemann, Martin Sailer, David Schmitz	Assured service quality by improved fault management.	ICSOC	2004	DBLP DOI BibTeX RDF	service level agreements, service management, fault management, event correlation
16	Andrew Stein, Con Nikakis, John Bentley, Rob Jovanovic	The Industry and Education Nexus.	Information and Communication Technologies and Real-Life Learning	2004	DBLP DOI BibTeX RDF	Vendor certification, certification implementation, curriculum
16	Sander Smit, Peter H. N. de With, Gert-Jan van Dijk	Evolution of a Software Maintenance Organization from Cost Center to Service Center.	ICSM	2003	DBLP DOI BibTeX RDF	service center, software maintenance, management, software process improvement, organization, practice
16	Michael Brenner 0002, Igor Radisic, Martina Schollmeyer	A Criteria Catalog Based Methodology for Analyzing Service Management Processes.	DSOM	2002	DBLP DOI BibTeX RDF
16	G. John van der Pijl, Pieter M. A. Ribbers, Martin Smits	Technology Management for Doing Business in the Knowledge based Economy - Minitrack Introduction.	HICSS	2001	DBLP DOI BibTeX RDF
16	G. John van der Pijl, Pieter M. A. Ribbers, Martin Smits	Technology Management for Doing Business in the Knowledge based Economy - Introduction.	HICSS	2000	DBLP DOI BibTeX RDF
16	Susan Reiblein, Andy Symons	SPI: "I can't get no satisfaction" - directing process improvement to meet business needs.	Softw. Qual. J.	1997	DBLP DOI BibTeX RDF	business process improvement (BPI), IT strategy determination, software quality, software process improvement (SPI), continuous process improvement