Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
19 | Shuchuan Lo |
Binary Prediction Based on Weighted Sequential Mining Method. |
Web Intelligence |
2005 |
DBLP DOI BibTeX RDF |
Binary-time-series data, Association rules, Pattern, CRM, Sequential Mining |
18 | Han-yuh Liu, Shih-yu Fang |
An Approach to Explore Effective Customer-Centric E-government. |
NCM |
2009 |
DBLP DOI BibTeX RDF |
CRM readiness, Taiwan government, e-government |
18 | Naotsune Hosono, Sayuri Gotanda, Hiromitsu Inoue, Yutaka Tomita |
ATM Advertisement and Financial Preferences with Sensory Analysis. |
HCI (4) |
2007 |
DBLP DOI BibTeX RDF |
Human Centred Design (HCD) Sensory Evaluation ATM AIDMA model, Customer Relationship Management (CRM) |
18 | Petra Schubert, J. Felix Hampe |
Mobile communities: How viable are their business models? An exemplary investigation of the leisure industry. |
Electron. Commer. Res. |
2006 |
DBLP DOI BibTeX RDF |
Mobile CRM, Leisure industry, Mobile communities, Mobile commerce, Mobile business |
18 | Lingyun Qiu, Izak Benbasat |
An investigation into the effects of Text-To-Speech voice and 3D avatars on the perception of presence and flow of live help in electronic commerce. |
ACM Trans. Comput. Hum. Interact. |
2005 |
DBLP DOI BibTeX RDF |
live help, Electronic commerce, avatar, customer relationship management (CRM), telepresence, flow, social presence, text-to-speech |
18 | Jens Riegelsberger, Martina Angela Sasse |
Face it - photos don't make a web site trustworthy. |
CHI Extended Abstracts |
2002 |
DBLP DOI BibTeX RDF |
affective cues, trust, e-commerce, e-CRM, social cues |
18 | Mark Zachry, Kelli Cargile Cook, Brenton D. Faber, David Clark |
The changing face of technical communication: new directions for the field in a new millennium. |
SIGDOC |
2001 |
DBLP DOI BibTeX RDF |
corporate universities, customer relations management (CRM), disciplinarity, educational theory, collaboration, multimedia, knowledge management, user-centered design, training, research, organizational learning, usability studies |
18 | Dawn N. Jutla, James Craig, Peter Bodorik |
Enabling and Measuring Electronic Customer Relationship Management Readiness. |
HICSS |
2001 |
DBLP DOI BibTeX RDF |
Stakeholder model, CRM readiness, Trust, Knowledge management, e-Commerce, Business model, e-Business, Customer relationship management, Gap analysis, Evaluation framework |
15 | Zhimei Luo, Jinyuan Guo, Jose Benitez 0001, Laurent Scaringella, Jiabao Lin |
How do organizations leverage social media to enhance marketing performance? Unveiling the power of social CRM capability and guanxi. |
Decis. Support Syst. |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Jintae Kim, Jehyuk Won |
Optimal Switching Method Using Variable Additional On-Time Control for CRM-Operated Multicell Series-Parallel Converter. |
IEEE Trans. Ind. Electron. |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Yanan Liu, Xinke Wu, Siliang Zhang |
A Simple Input Filter Capacitance (IFC) Current Compensation Scheme for CRM Totem-Pole PFC With Si MOSFETs at 800 Hz Line Frequency. |
IEEE Trans. Ind. Electron. |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Muhammad Zarkab Farooqi, Bhim Singh 0001, Bijaya Ketan Panigrahi |
Robust Control for Enhanced Dynamic Performance of CRM-Based Active Power Decoupling Circuit. |
IEEE Trans. Ind. Informatics |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Dorna Jazebi Moghaddam, Zeinab Sazvar, Abbas Keramati |
Fuzzy DEMATEL-ANP-Based Approach for Determining the CRM Readiness Factors. |
Int. J. Inf. Technol. Decis. Mak. |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Zhengyi Wang, Yikai Wang, Yifei Chen, Chendong Xiang, Shuo Chen, Dajiang Yu, Chongxuan Li, Hang Su, Jun Zhu |
CRM: Single Image to 3D Textured Mesh with Convolutional Reconstruction Model. |
CoRR |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Francesco Beretta |
Semantic Data for Humanities and Social Sciences (SDHSS): an Ecosystem of CIDOC CRM Extensions for Research Data Production and Reuse. |
CoRR |
2024 |
DBLP DOI BibTeX RDF |
|
15 | Elaheh Eslami, Nazila Razi, Mahshid Lonbani, Javad Rezazadeh |
Unveiling IoT Customer Behaviour: Segmentation and Insights for Enhanced IoT-CRM Strategies: A Real Case Study. |
Sensors |
2024 |
DBLP DOI BibTeX RDF |
|
15 | |
Retraction Note: Design and implementation of bank CRM system based on decision tree algorithm. |
Neural Comput. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Ekrem Duman |
Social media analytical CRM: a case study in a bank. |
J. Intell. Fuzzy Syst. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Mia Trentin, Achille Felicetti |
Between Written and Visual Communication: CIDOC CRM Ontology for Medieval and Early Modern European Graffiti. |
ACM Journal on Computing and Cultural Heritage |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Pavlos Fafalios, Athina Kritsotaki, Martin Doerr |
The SeaLiT Ontology - An Extension of CIDOC-CRM for the Modeling and Integration of Maritime History Information. |
ACM Journal on Computing and Cultural Heritage |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Inês Koch, Carla Teixeira Lopes, Cristina Ribeiro 0001 |
Moving from ISAD(G) to a CIDOC CRM-based Linked Data Model in the Portuguese Archives. |
ACM Journal on Computing and Cultural Heritage |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Renee Albrecht, Sietse Overbeek, Inge van de Weerd |
Designing a Data Quality Management Framework for CRM Platform Delivery and Consultancy. |
SN Comput. Sci. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Craig C. Claybaugh, Iris Reychav, Fiona Fui-Hoon Nah |
Relational and Technological Assessment of CRM Providers: A Multifactor Study. |
J. Comput. Inf. Syst. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Dora Melo, Irene Pimenta Rodrigues, Davide Varagnolo |
A strategy for archives metadata representation on CIDOC-CRM and knowledge discovery. |
Semantic Web |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Athanasios Velios, Carlo Meghini, Martin Doerr, Stephen Stead |
Typed properties and negative typed properties: Dealing with type observations and negative statements in the CIDOC CRM. |
Semantic Web |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Youngjung Suh |
Exploring the Impact of Data Quality on Business Performance in CRM Systems for Home Appliance Business. |
IEEE Access |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Pradeep Kumar, Sujeet Kumar Sharma, Vincent Dutot |
Artificial intelligence (AI)-enabled CRM capability in healthcare: The impact on service innovation. |
Int. J. Inf. Manag. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Zuzanna Kostecka, Katarzyna Kopczewska |
Spatial CRM and location strategy: E-commerce solutions in the furniture industry. Case of IKEA pick-up points in Poland. |
Electron. Commer. Res. Appl. |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Pavlos Fafalios, Athina Kritsotaki, Martin Doerr |
The SeaLiT Ontology - An Extension of CIDOC-CRM for the Modeling and Integration of Maritime History Information. |
CoRR |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Inês Koch, Carla Teixeira Lopes, Cristina Ribeiro 0001 |
Moving from ISAD(G) to a CIDOC CRM-based Linked Data Model in the Portuguese Archives. |
CoRR |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Sheshadri Chatterjee, Nripendra P. Rana, Sangeeta Khorana, Patrick Mikalef, Anuj Sharma |
Assessing Organizational Users' Intentions and Behavior to AI Integrated CRM Systems: a Meta-UTAUT Approach. |
Inf. Syst. Frontiers |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Abdallah Al-Shawabkeh, Mohammed T. Nuseir, Sarah Urabi |
The Impact of Social Media Usage on Companies' Customer Relationship Management (CRM). |
The Effect of Information Technology on Business and Marketing Intelligence Systems |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Lina Bountouri, Matthew Damigos, Markella Drakiou, Manolis Gergatsoulis, Eleftherios Kalogeros |
The Semantic Mapping of RiC-CM to CIDOC-CRM. |
ICADL (2) |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Ahmed Mohamed Fayed |
Smarter CRM Solutions in the Emerging Technologies Age. |
ICE/ITMC |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Amar Deep Gupta, Narmesh Nigam, Ankesh Kumar, Shekhar, Upendra Pratap Pandey, Shakeeluddin Chaudhary |
Role and Impact of CRM in Business Development: An Overview Across Industries. |
IC3I |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Vittorio Lauro, Vincenzo Lombardo |
A Digital Data Curation-Based Photogrammetric Acquisition Methodology for Cultural Heritage, expanded with CIDOC CRM Compatibility: protocol BeA-PG. |
GCH |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Anaïs Guillem, Antoine Gros, Kévin Réby, Violette Abergel, Livio De Luca |
RCC8 for CIDOC CRM: Semantic Modeling of Mereological and Topological Spatial Relations in Notre-Dame de Paris. |
SWODCH |
2023 |
DBLP BibTeX RDF |
|
15 | Michalis Mountantonakis, Ioannis Theocharakis, Yannis Tzitzikas |
Why We Need Ontology-Specific Data Portals: A Case Study for CIDOC-CRM. |
SWODCH |
2023 |
DBLP BibTeX RDF |
|
15 | Arnold I. Aguilar, Ronaldo Polancos |
The Impact of the Golden Ratio, Keyboard Hotkeys, and Custom Icons on CRM User Experience. |
MSIE |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Max Gräser, Connor Harris, Rainer Alt, Olaf Reinhold |
How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis. |
WI/IAT |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Pedro C. Menezes, Adrielson F. Justino, Barbara A. P. Barata, Antônio F. L. Jacob Junior, Fábio M. F. Lobato |
Market Overview in Social CRM: An Analysis of Job Advertisements. |
WI/IAT |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Nikos Gounakis, Michalis Mountantonakis, Yannis Tzitzikas |
Evaluating a Radius-based Pipeline for Question Answering over Cultural (CIDOC-CRM based) Knowledge Graphs. |
HT |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Roula Jabado, Rim Jallouli |
A Systematic Literature Review on CRM Critical Success Factors - The Transversal Role of Data Analytics Capabilities. |
ICDEc |
2023 |
DBLP DOI BibTeX RDF |
|
15 | Miguel Fernández-Cejas, Carlos J. Pérez-González, José Luis Roda García, Marcos Colebrook |
CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model. |
Bus. Inf. Syst. Eng. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Lázaro Costa, Nuno Freitas, João Rocha da Silva |
An Evaluation of Graph Databases and Object-Graph Mappers in CIDOC CRM-Compliant Digital Archives. |
ACM Journal on Computing and Cultural Heritage |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Basel Khashab, Stephen R. Gulliver, Rami M. Ayoubi, Carolyn Strong |
Analysing enterprise resources for developing CRM framework in higher education institutions. |
J. Enterp. Inf. Manag. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Sara Forootani, Neda Abdolvand, Saeedeh Rajaee Harandi |
Factors affecting the adoption of cloud-based CRM in small and medium enterprises. |
Int. J. Serv. Technol. Manag. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Anupreet Kaur Mokha, Pushpender Kumar |
Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty: A Mediation Approach. |
J. Electron. Commer. Organ. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Abas |
The influence of structural capital on the relationship between CRM implementation and the performance of manufacturing SMEs. |
Int. J. Syst. Assur. Eng. Manag. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Omar S. Itani, Ashish Kalra, Jen Riley |
Complementary effects of CRM and social media on customer co-creation and sales performance in B2B firms: The role of salesperson self-determination needs. |
Inf. Manag. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Pushpender Kumar, Anupreet Kaur Mokha |
Electronic Customer Relationship Management (E-CRM) and Customer Loyalty: The Mediating Role of Customer Satisfaction in the Banking Industry. |
Int. J. E Bus. Res. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Madan Lal Yadav |
Query Execution Time Analysis Using Apache Spark Framework for Big Data: A CRM Approach. |
J. Inf. Knowl. Manag. |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Seth J. Kinnett, Theresa A. Steinbach |
In Search of the Optimal CRM Curriculum: A Skills Framework for the Salesforce Administrator Role. |
AMCIS |
2022 |
DBLP BibTeX RDF |
|
15 | Si Li, Yiping Wang 0002, Yanfeng Yang, Penghu Wei, Guixia Kang |
CRM: An Automatic Label Generation Method Based on Semi-Supervised Learning for High Frequency Oscillatory. |
ICBBE |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Michail Agathos, Eleftherios Kalogeros, Manolis Gergatsoulis, Georgios Papaioannou |
Documenting Architectural Styles Using CIDOC CRM. |
ICADL |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Souzana Maranga, Dimitrios Rousidis, Athanasios Gousiopoulos, Emmanouel Garoufallou |
Practical Application and Material Documentation of CIDOC - CRM (Conceptual Reference Model): A Scoping Review. |
MTSR |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Eleni Sfyridou, Georgios Papaioannou, Manolis Gergatsoulis, Eleftherios Kalogeros, Konstantinos D. Politis |
Epigraphical Heritage Documentation via CIDOC CRM and CRMtex. |
MTSR |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Cong Li, Li Ma |
Research on Adoption and Diffusion of CRM from the Perspective of China. |
ISCID |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Milena Djukanovic, Suncica Rogic, Lazar Novicevic, Vesna Popovic-Bugarin, Mihailo Jovanovic |
Application of Apriori Algorithm for CRM Improvement - Case Study from Montenegro. |
ICCTA |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Mohammed T. Nuseir, Ahmad Ibrahim Aljumah, Ghaleb A. El Refae |
Impact of Big Data Analytics and Managerial Support on CRM: Exploring Mediating Role of Marketing Analytics. |
IOTSMS |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Davide Varagnolo, Guilherme Antas, Mariana Ramos, Sara Amaral, Dora Melo, Irene Pimenta Rodrigues |
Evaluating and Exploring Text Fields Information Extraction into CIDOC-CRM. |
KDIR |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Ivo Santos, Renata Vieira, Cássia Trojahn, Leonor Rocha, Enrique Cerrillo Cuenca |
Megalithism Representation in CIDOC-CRM. |
ADBIS (Short Papers) |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Joonas Kesäniemi, Mikko Koho, Eero Hyvönen |
Using Wikibase for Managing Cultural Heritage Linked Open Data Based on CIDOC CRM. |
ADBIS (Short Papers) |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Julio A. N. Viana, Eric Scisly, Olaf Reinhold |
Ethical Issues in Social CRM: a Literature Review. |
WI/IAT |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt |
Social CRM to Reduce Perceived Risks in Online Purchase Behavior. |
WI/IAT |
2022 |
DBLP DOI BibTeX RDF |
|
15 | Renee Albrecht, Sietse Overbeek, Inge van de Weerd |
A Data Quality Management Framework to Support Delivery and Consultancy of CRM Platforms. |
ICEIS (1) |
2022 |
DBLP DOI BibTeX RDF |
|
15 | |
Design and implementation of bank CRM system based on decision tree algorithm. |
Neural Comput. Appl. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Ghazal Faraj, András Micsik |
Representing and Validating Cultural Heritage Knowledge Graphs in CIDOC-CRM Ontology. |
Future Internet |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Mona Jami Pour, Mahnaz Hosseinzadeh |
An integrated framework of change management for social CRM implementation. |
Inf. Syst. E Bus. Manag. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Fouad Nafis, Badraddine Aghoutane, Ali Yahyaouy |
Semantic integration of Moroccan cultural heritage using CIDOC CRM: case of Drâa-Tafilalet zone. |
Int. J. Cloud Comput. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Liwei Chen, J. J. Po-An Hsieh, Arun Rai, Sean Xin Xu |
How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels. |
MIS Q. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Hassan El-Hajj, Matteo Valleriani |
CIDOC2VEC: Extracting Information from Atomized CIDOC-CRM Humanities Knowledge Graphs. |
Inf. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Sheshadri Chatterjee, Soumya Kanti Ghosh 0001, Ranjan Chaudhuri, Sumana Chaudhuri |
Adoption of AI-integrated CRM system by Indian industry: from security and privacy perspective. |
Inf. Comput. Secur. |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Seth J. Kinnett, Theresa A. Steinbach |
A Case Study in the Use of a Gamified Learning Platform to Teach a Course in CRM Implementation. |
AMCIS |
2021 |
DBLP BibTeX RDF |
|
15 | Seth J. Kinnett, Theresa A. Steinbach |
Is CRM Ready for Industry 4.0? A Historical Technological Framework. |
AMCIS |
2021 |
DBLP BibTeX RDF |
|
15 | Nataliia I. Cheboksarova, Tetiana A. Vakaliuk, Iurii M. Iefremov |
Development of CRM system with a mobile application for a school. |
CS&SE@SW |
2021 |
DBLP BibTeX RDF |
|
15 | Manolis Gergatsoulis, Georgios Papaioannou, Eleftherios Kalogeros, Ioannis Mpismpikopoulos, Katerina Tsiouprou, Robert Carter |
Modelling Archaeological Buildings Using CIDOC-CRM and Its Extensions: The Case of Fuwairit, Qatar. |
ICADL |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Isabelle da Silva Guimarães, Gustavo Nogueira de Sousa, Antônio F. L. Jacob Junior, Fábio Manoel França Lobato |
Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses. |
BIS (Workshops) |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold |
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions. |
BIS (Workshops) |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Zhaoxi Chen 0008, Li Liang |
Research on CRM Marketing Data Mining Model Based on Genetic Neural Network. |
ICISCAE (ACM) |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Anas Fahad Khan, Ana Salgado |
Modelling Lexicographic Resources using CIDOC-CRM, FRBRoo and Ontolex-Lemon. |
SWODCH |
2021 |
DBLP BibTeX RDF |
|
15 | Arkadiusz Januszewski, Kinga Krupcala |
Experience from Attempts to Implement an e-CRM System in an e-Commerce Micro Enterprise. |
PLAIS |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Jhonatan Bernardes Boarim, Ana Regina Cavalcanti da Rocha |
CRM Systems Quality Evaluation. |
SBQS |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Joanna Rzempala, Rafal Szymanski |
Using CRM Tools for Learning Development - The IPMA-Student Portal Example. |
KES |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Davide Varagnolo, Dora Melo, Irene Pimenta Rodrigues |
A Tool to Explore the Population of a CIDOC-CRM Ontology. |
KES |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Royi Ronen, Hilik Berezin, Rotem Preizler, Gopal Kasturi, A. J. Ezzour, Sayalee Bhanavase, Edan Hauon, Oron Nir |
Generic Automated Lead Ranking in Dynamics CRM. |
RecSys |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Sophie Schäfter, Thorsten Zylowski |
German Question Answering in CRM Systems. |
GI-Jahrestagung |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Yao Ding 0011, En Fang |
Research on CRM Boost PFC Converter Based on GaN Device. |
SimuTools |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Oleksandr Markovets, Roman Holoshchuk, Svitlana Holoshchuk, Nestor Dumanskyi |
CRM System and Consolidated Information Resource: Ways of Creation and Interaction. |
COLINS |
2021 |
DBLP BibTeX RDF |
|
15 | Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna |
Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. |
DSDE |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Indrit Enesi, Ledion Liço, Aleksander Biberaj, Desar Shahu |
Analysing Clustering Algorithms Performance in CRM Systems. |
ICEIS (1) |
2021 |
DBLP DOI BibTeX RDF |
|
15 | Xiaoyong Ren, Yu Wu, Zhiliang Zhang, Qianhong Chen |
Accurate Operation Analysis Based Variable On-time Control for 360-800 Hz CRM Boost PFC Converters. |
IEEE Trans. Ind. Electron. |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Vladimir Djurisic, Ljiljana Kascelan, Suncica Rogic, Boban Melovic |
Bank CRM Optimization Using Predictive Classification Based on the Support Vector Machine Method. |
Appl. Artif. Intell. |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Dian Lyu, Guoxiong Shi, Run Min, Qiaoling Tong, Qiao Zhang, Linkai Li, Gaoshuai Shen |
Extended Off-Time Control for CRM Boost Converter Based on Piecewise Equivalent Capacitance Model. |
IEEE Access |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Paul Harrigan, Morgan P. Miles, Yulin Fang, Sanjit Kumar Roy |
The role of social media in the engagement and information processes of social CRM. |
Int. J. Inf. Manag. |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Amal Khtira, Anissa Benlarabi, Bouchra El Asri |
Detecting Feature Duplication in a CRM Product Line. |
J. Softw. |
2020 |
DBLP BibTeX RDF |
|
15 | Mohamed Y. Tazkarji, Tom Stafford 0001 |
Reasons for Failures of CRM Implementations. |
IEEE Trans. Comput. Soc. Syst. |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Sachithra Lokuge, Darshana Sedera, Thilini Ariyachandra, Saj Kumar, Vadlamani Ravi |
The Next Wave of CRM Innovation: Implications for Research, Teaching, and Practice. |
Commun. Assoc. Inf. Syst. |
2020 |
DBLP BibTeX RDF |
|
15 | Olanrewaju Kareem, Olayemi Abdullateef Aliyu, Sany Sanuri Mohd Mokhtar |
Does CRM technology implementations mitigate employee intention to quit in call centres. |
Int. J. Serv. Technol. Manag. |
2020 |
DBLP DOI BibTeX RDF |
|
15 | Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang 0251, Zhuo Peng, Robert M. Davison |
Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. |
Inf. Syst. J. |
2020 |
DBLP DOI BibTeX RDF |
|