Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Nga Le Thi Quynh, Jon Heales, Dongming Xu |
Examing Significant Factors and Risks Affecting the Willingness to Adopt a Cloud-Based CRM. |
HCI (18) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Qamir Hussain |
Getting the Most from CRM Systems: Data Mining in SugarCRM, Finding Important Patterns. |
HCI (3) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Alexander Wieneke |
Features for Social CRM Technology - An Organizational Perspective. |
AMCIS |
2014 |
DBLP BibTeX RDF |
|
15 | Jeffrey A. Thompson, Clare Bates Congdon |
GAMI-CRM: Using de novo motif inference to detect cis-regulatory modules. |
IEEE Congress on Evolutionary Computation |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Bogdan Walek, Jirí Bartos, Radim Farana |
Fuzzy Tool for Proposal of Suitable Products in Online Store and CRM System. |
IDEAL |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Hladky, Svetlana V. Maltseva 0001, Dmitriy Ogorodniychuk, Grigory Drobyazko, Martin Voigt, Jon Jay Le Grange |
Return on Investment in Linking Content to CRM by Applying the Linked Data Stack. |
KESW |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Shih-Shiunn C., Chung-Ling H., Mei-Hua C. |
Develop Cooperate Event Model for Marketing Prediction of Crm: Data Mining Approach. |
ICIQ |
2014 |
DBLP BibTeX RDF |
|
15 | Diogo Sampaio, Jorge Bernardino |
Open Source CRM Systems for SMEs. |
C3S2E |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Anita Papic, Marija Primorac |
Introducing e-CRM into academic libraries: Exploration of needs and possibilities. |
MIPRO |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke |
Performance Measures for Social CRM: A Literature Review. |
Bled eConference |
2014 |
DBLP BibTeX RDF |
|
15 | Mariusz Lapczynski |
The Use of Hybrid Predictive C&RT-Logit Models in Analytical CRM. |
ECDA |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Ana I. Torre-Bastida, Esther Villar-Rodriguez, Javier Del Ser, Sergio Gil-Lopez |
Semantic Information Fusion of Linked Open Data and Social Big Data for the Creation of an Extended Corporate CRM Database. |
IDC |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Klaus P. Jantke, Jacqueline Krebs, Markus Santoso |
Game amusement & CRM: Castle Scharfenstein AR case study. |
GCCE |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper |
Measuring the Success of Social CRM - First Approach and Future Research. |
ICEIS (2) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Kartik Kalaignanam, Tarun Kushwaha, Jan-Benedict E. M. Steenkamp, Kapil R. Tuli |
The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective. |
Manag. Sci. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Alfred Zhu Liu, Hongju Liu, Sean Xin Xu |
How do competitive environments moderate CRM value? |
Decis. Support Syst. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Abbas Keramati, Salman Nazari Shirkouhi, H. Moshki, Masoud Afshari-Mofrad, Eisa Maleki Berneti |
A novel methodology for evaluating the risk of CRM projects in fuzzy environment. |
Neural Comput. Appl. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Bendik Bygstad, Wanda Presthus |
Social Media as CRM? How two airline companies used Facebook during the "Ash Crisis" in 2010. |
Scand. J. Inf. Syst. |
2013 |
DBLP BibTeX RDF |
|
15 | Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann |
The optimal level of CRM IT investments - An economic model and its application at a financial services provider. |
Electron. Mark. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Lars Maryniak |
Requirement Engineering in Microsoft-Dynamics-CRM-Projekten. |
Wirtschaftsinformatik Manag. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Shu-Hui Chuang, Hong-Nan Lin |
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan. |
Int. J. Inf. Manag. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Rachel Duffy, Andrew Fearne, Sue Hornibrook, Karise Hutchinson, Andrea Reid |
Engaging suppliers in CRM: The role of justice in buyer-supplier relationships. |
Int. J. Inf. Manag. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Arash Shahin, Mahshid Gharibpoor, Shirin Teymouri, Elham Bagheri Iraj |
Studying the influence of e-CRM on web-based brand personality - the case of Mellat Bank. |
Int. J. Bus. Inf. Syst. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Agostino Marengo, Alessandro Pagano, Alessio Barbone |
An Assessment of Customer's Preferences and Improve Brand Awareness Implementation of Social CRM in an Automotive Company. |
Int. J. Technol. Diffusion |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Maria Manuela Cruz-Cunha, João Varajão, Daniela Santana |
Motivations and Results for CRM Adoption in Large Companies in Portugal. |
Inf. Resour. Manag. J. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Preety Awasthi, Purnima S. Sangle |
The importance of value and context for mobile CRM services in banking. |
Bus. Process. Manag. J. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Beverungen, Mathias Eggert, Matthias Voigt, Michael Rosemann |
Augmenting Analytical CRM Strategies with Social BI. |
Int. J. Bus. Intell. Res. |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Shu-Ying Wang |
A Study on CRM Implementation in Chinese Commercial Banks. |
WHICEB |
2013 |
DBLP BibTeX RDF |
|
15 | Liang Li, Wei Zhang 0035, Ji-Ye Mao |
The Business Value of CRM Technology: From the Perspective of Organizational Ambidexterity. |
AMCIS |
2013 |
DBLP BibTeX RDF |
|
15 | Adam Czyszczon, Aleksander Zgrzywa |
Automatic Customer Segmentation for Social CRM Systems. |
CN |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Jitendra Ajmera, Hyung-Il Ahn, Meena Nagarajan, Ashish Verma, Danish Contractor, Stephen Dill, Matthew Denesuk |
A CRM system for social media: challenges and experiences. |
WWW |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Stamer |
Erstellung eines generischen Datenmodells zur Implementierung eines Sustainability CRM. |
BUIS-Tage |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Ferenc Tajti, Géza Szayer, Bence Kovács, Balazs Daniel, Péter Korondi |
CRM TC covering paper - Robotics trends. |
IECON |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Song-Tao Lou, Ji-Rui Li, Wen-Bin Zheng |
Analysis and Application of Data Mining in CRM System of Some Mobile Branch. |
ICIC (1) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Hong Jiang, Qingsong Yu, Chang Liu, Qing Zhu, Liang Guo |
The analysis of CRM customer information based on data mining. |
ICNC |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Tobias Lehmkuhl, Reinhard Jung |
Towards Social CRM - Scoping the Concept and Guiding Research. |
Bled eConference |
2013 |
DBLP BibTeX RDF |
|
15 | Lubov Kosch, Halyna Zakhariya, Michael H. Breitner |
Beeinflussen Auswahlkriterien den Erfolg eines CRM-Systems? - eine Strukturgleichungsmodellierung basierend auf dem DeLone und McLean IS-Erfolgsmodell. |
Wirtschaftsinformatik |
2013 |
DBLP BibTeX RDF |
|
15 | Federico Amendola, Liliana Favre |
Adapting CRM Systems for Mobile Platforms: An MDA Perspective. |
SNPD |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Bogdan Walek |
Fuzzy tool for customer satisfaction analysis in CRM systems. |
TSP |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Richard Hable, Thomas Aglassinger |
Strategies for Enhancing Data Quality in Mobile CRM. |
AINA Workshops |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Benjamin Wagner vom Berg, Rolf Norrenbrock, Jorge Marx Gómez |
Incentive Scheme within a Sustainability CRM for Mobility. |
EnviroInfo |
2013 |
DBLP BibTeX RDF |
|
15 | Sophie Wrobel, Marcel Heupel, Simon Thiel |
Evaluation of the di.me trust metric in CRM settings. |
FGCT |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Thomas Sammer, Sandro Vögeli, Andrea Back |
Success and Failure: Two Longitudinal Case Studies on Media-Tablet Usage in CRM. |
ICMB |
2013 |
DBLP BibTeX RDF |
|
15 | Ismail Haritaoglu, Myron Flickner, David Beymer |
Video-CRM: understanding customer behaviors in stores. |
Video Surveillance and Transportation Imaging Applications |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Krzysztof Sielski, Marcin Werla |
Simple visualization of structures of interrelated concepts in the FRBRoo ontology. |
CRMEX@TPDL |
2013 |
DBLP BibTeX RDF |
|
15 | Rainer Alt, Olaf Reinhold |
Social Customer Relationship Management (Social CRM) - Application and Technology. |
Bus. Inf. Syst. Eng. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Beomsoo Shim, Keunho Choi, Yongmoo Suh |
CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns. |
Expert Syst. Appl. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Amber A. Smith, Alan D. Smith |
CRM and identity theft issues associated with e-ticketing of sports and entertainment. |
Electron. Gov. an Int. J. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Nili, Abbas Keramati |
Customer Retention Programs of CRM and Customer Retention in E-Banking. |
Int. J. E Entrepreneurship Innov. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Shutao Dong |
Decision execution mechanisms of IT governance: The CRM case. |
Int. J. Inf. Manag. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Rawan Khasawneh, Emad Abu-Shanab |
Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank. |
Int. J. Technol. Diffusion |
2012 |
DBLP DOI BibTeX RDF |
|
15 | J. J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang |
Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality. |
MIS Q. |
2012 |
DBLP BibTeX RDF |
|
15 | Chang-Kyun Jeon, Neunghoe Kim, Dong-hyun Lee, Taek Lee, Hoh Peter In |
Stakeholder Conflict Resolution Model (S-CRM) Based On Supervised Learning. |
KSII Trans. Internet Inf. Syst. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Perez González, Pedro Solana González |
Interactions and Effects of CRM 2.0 in Public Administration: Issues of Interest to IT Professionals. |
Int. J. Hum. Cap. Inf. Technol. Prof. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Preety Awasthi, Purnima S. Sangle |
Adoption of CRM technology in multichannel environment: a review (2006-2010). |
Bus. Process. Manag. J. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Wen-Yu Chiang |
To establish online shoppers' markets and rules for dynamic CRM systems: an empirical case study in Taiwan. |
Internet Res. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Rainer Alt, Olaf Reinhold |
Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie. |
Wirtschaftsinf. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Md. Rashid Farooqi, Khalid Raza |
A Comprehensive Study of CRM through Data Mining Techniques |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low |
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Mohammad Nabil Almunawar, Muhammad Anshari |
Improving Customer Service in Healthcare with CRM 2.0 |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar |
Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low, Zaw Wint |
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research. |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar |
Evaluating CRM Implementation in Healthcare Organization |
CoRR |
2012 |
DBLP BibTeX RDF |
|
15 | Ronald John Lofaro, Kevin M. Smith |
Critique and Proposed Revision of Crew Resource Management (CRM): A New Paradigm. |
J. Inf. Technol. Res. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Babak Khosravifar, Jamal Bentahar, Maziar Gomrokchi, Rafiul Alam |
CRM: An efficient trust and reputation model for agent computing. |
Knowl. Based Syst. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Adam Czyszczon, Aleksander Zgrzywa |
Consensus as a Tool Supporting Customer Behaviour Prediction in Social CRM Systems. |
Comput. Sci. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Rasim M. Alguliev, Saadat A. Nazirova |
Two Approaches on Implementation of CBR and CRM Technologies to the Spam Filtering Problem. |
J. Information Security |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Geng Cui, Man Leung Wong, Xiang Wan |
Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment. |
J. Manag. Inf. Syst. |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Yangfan Li, Jinghua Huang |
Risk and return of IT investment: evidence from SCM and CRM announcements. |
Int. J. Netw. Virtual Organisations |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Cezary Mazurek, Krzysztof Sielski, Maciej Stroinski, Justyna Walkowska, Marcin Werla, Jan Weglarz |
Transforming a Flat Metadata Schema to a Semantic Web Ontology: The Polish Digital Libraries Federation and CIDOC CRM Case Study. |
Intelligent Tools for Building a Scientific Information Platform |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Vladimir Alexiev |
Implementing CIDOC CRM Search Based on Fundamental Relations and OWLIM Rules. |
SDA |
2012 |
DBLP BibTeX RDF |
|
15 | Chunxun Xie |
The Research on CRM-based Knowledge Transfer Process. |
WHICEB |
2012 |
DBLP BibTeX RDF |
|
15 | Piotr Skopinski, Piotr Zaskórski |
CRM as integration environment of the process organization. |
FedCSIS |
2012 |
DBLP BibTeX RDF |
|
15 | Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva |
Using a CRM Approach for Implementing an Information System to Support ITIL. |
QUATIC |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Beom-Soo Shim, Han-Jun Lee, Yong-Moo Suh |
Vip-Focused Crm Strategies In An Open-Market. |
PACIS |
2012 |
DBLP BibTeX RDF |
|
15 | Panorea Gaitanou, Lina Bountouri, Manolis Gergatsoulis |
Automatic Generation of Crosswalks through CIDOC CRM. |
MTSR |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Michael Rosemann, Mathias Eggert, Matthias Voigt, Daniel Beverungen |
Leveraging Social Network Data for Analytical CRM Strategies - the Introduction of Social Bi. |
ECIS |
2012 |
DBLP BibTeX RDF |
|
15 | Andrea D'Andrea |
Including Links in Linked Data: CIDOC-CRM and the Fourth T. Berners-Lee Rule. |
VAST (Short and Project Papers) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | P. Senthil Vadivu, Vasantha Kalyani David |
Optimized feature extraction and actionable knowledge discovery for Customer Relationship Management (CRM). |
CCSEIT |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Pei-Hsuan Hsieh, Chiao-Ling Huang |
A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises. |
ICIS |
2012 |
DBLP BibTeX RDF |
|
15 | Guy-Emmanuel Rigo, Cristiane Pedron, Mário M. Caldeira |
Crm Adoption in a Higher Education Institution. |
MCIS (Short Papers) |
2012 |
DBLP BibTeX RDF |
|
15 | Marcin Sikorski |
A Cross-Disciplinary UX Evaluation of a CRM System. |
I-UxSED |
2012 |
DBLP BibTeX RDF |
|
15 | Iván A. García, Carla L. Pacheco, A. Martinez |
Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises. |
SERA (selected papers) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Feng Qian, Linwen Xu |
Outsourcing approach in CRM for small and medium businesses. |
FSKD |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Xiaopei Liu, Hui Zou, Teng Fei, Cheng Zhu, Yanxiang Geng |
Design and implementation of CRM system based on MVC framework. |
FSKD |
2012 |
DBLP DOI BibTeX RDF |
|
15 | ThuyUyen H. Nguyen, Michael Newby, Teresa S. Waring |
Understanding Customer Relationship Management (CRM) Technology Adoption In SMEs: An Empirical Study In The USA. |
UKAIS |
2012 |
DBLP BibTeX RDF |
|
15 | Lina Bountouri |
Διαλειτουργικότητα σχημάτων μεταδεδομένων: μια προσέγγιση με τη χρήση της οντολογίας CIDOC CRM |
|
2012 |
RDF |
|
15 | Andreas Vlachidis |
Semantic indexing via knowledge organization systems : applying the CIDOC-CRM to archaeological grey literature |
|
2012 |
RDF |
|
15 | Chris Hare |
Customer Relationship Management (CRM). |
Encyclopedia of Information Assurance |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Yan Dong 0005, Yuliang Yao, Tony Haitao Cui |
When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRM. |
Manag. Sci. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Iraj Mahdavi, Mahyar Movahed Nejad, Fereydoun Adbesh |
Designing customer-oriented catalogs in e-CRM using an effective self-adaptive genetic algorithm. |
Expert Syst. Appl. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Jung-Chi Pai, Fu-Ming Tu |
The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan. |
Expert Syst. Appl. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Christopher G. Reddick |
Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms. |
Gov. Inf. Q. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Assion Lawson-Body, Lori Willoughby, Laurence Mukankusi, Kinvi Logossah |
The Critical Success Factors for Public Sector CRM Implementation. |
J. Comput. Inf. Syst. |
2011 |
DBLP BibTeX RDF |
|
15 | Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst |
Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen. |
Wirtschaftsinformatik Manag. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Andreas Menje, Sandra Seiz |
Alleinstellungsmerkmal Kundenbeziehungen: CRM-Aktivitäten in KMU. |
Wirtschaftsinformatik Manag. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Aurora Garrido-Moreno, Antonio Padilla-Meléndez |
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors. |
Int. J. Inf. Manag. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Sanaa Askool, Keiichi Nakata |
A conceptual model for acceptance of social CRM systems based on a scoping study. |
AI Soc. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Seyed Hessameddin Zegordi, Navid Fakhredaei |
The factors affecting adoption of CRM at organisational level in Iran's shipping industry. |
Int. J. Bus. Inf. Syst. |
2011 |
DBLP DOI BibTeX RDF |
|
15 | Ergun Gide, S. M. Riad Shams |
The use of e-CRM database to promote a value-breeding bond network: the case of Hawthorn football club of Australian rules. |
WCIT |
2011 |
DBLP DOI BibTeX RDF |
|