Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Nga Le Thi Quynh, Jon Heales, Dongming Xu |
Examing Significant Factors and Risks Affecting the Willingness to Adopt a Cloud-Based CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (18) ![In: HCI in Business - First International Conference, HCIB 2014, Held as Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, pp. 37-48, 2014, Springer, 978-3-319-07292-0. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Qamir Hussain |
Getting the Most from CRM Systems: Data Mining in SugarCRM, Finding Important Patterns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (3) ![In: Human-Computer Interaction. Applications and Services - 16th International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings, Part III, pp. 693-699, 2014, Springer, 978-3-319-07226-5. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Alexander Wieneke |
Features for Social CRM Technology - An Organizational Perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 20th Americas Conference on Information Systems, AMCIS 2014, Savannah, Georgia, USA, August 7-9, 2014, 2014, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP BibTeX RDF |
|
15 | Jeffrey A. Thompson, Clare Bates Congdon |
GAMI-CRM: Using de novo motif inference to detect cis-regulatory modules. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Congress on Evolutionary Computation ![In: Proceedings of the IEEE Congress on Evolutionary Computation, CEC 2014, Beijing, China, July 6-11, 2014, pp. 1022-1029, 2014, IEEE, 978-1-4799-1488-3. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Bogdan Walek, Jirí Bartos, Radim Farana |
Fuzzy Tool for Proposal of Suitable Products in Online Store and CRM System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IDEAL ![In: Intelligent Data Engineering and Automated Learning - IDEAL 2014 - 15th International Conference, Salamanca, Spain, September 10-12, 2014. Proceedings, pp. 433-440, 2014, Springer, 978-3-319-10839-1. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Hladky, Svetlana V. Maltseva 0001, Dmitriy Ogorodniychuk, Grigory Drobyazko, Martin Voigt, Jon Jay Le Grange |
Return on Investment in Linking Content to CRM by Applying the Linked Data Stack. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KESW ![In: Knowledge Engineering and the Semantic Web - 5th International Conference, KESW 2014, Kazan, Russia, September 29-October 1, 2014. Proceedings, pp. 76-89, 2014, Springer, 978-3-319-11715-7. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Shih-Shiunn C., Chung-Ling H., Mei-Hua C. |
Develop Cooperate Event Model for Marketing Prediction of Crm: Data Mining Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIQ ![In: Proceedings of the 19th International Conference on Information Quality, ICIQ 2014, Xi'an, China, August 1-3, 2014., 2014, MIT Information Quality Program, 978-1-63439-899-2. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP BibTeX RDF |
|
15 | Diogo Sampaio, Jorge Bernardino |
Open Source CRM Systems for SMEs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
C3S2E ![In: International C* Conference on Computer Science & Software Engineering, C3S2E '14, Montreal, QC, Canada - August 03 - 05, 2014, pp. 22:1-22:4, 2014, ACM, 978-1-4503-2712-1. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Anita Papic, Marija Primorac |
Introducing e-CRM into academic libraries: Exploration of needs and possibilities. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIPRO ![In: 37th International Convention on Information and Communication Technology, Electronics and Microelectronics, MIPRO 2014, Opatija, Croatia, May 26-30, 2014, pp. 597-602, 2014, IEEE, 978-953-233-081-6. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke |
Performance Measures for Social CRM: A Literature Review. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bled eConference ![In: 27th Bled eConference: eEcosystems, Bled, Slovenia, June 1-5, 2014, pp. 31, 2014. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP BibTeX RDF |
|
15 | Mariusz Lapczynski |
The Use of Hybrid Predictive C&RT-Logit Models in Analytical CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECDA ![In: Analysis of Large and Complex Data - Second European Conference on Data Analysis, ECDA 2014, Bremen, Germany, July 2-4, 2014, pp. 311-320, 2014, Springer, 978-3-319-25224-7. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Ana I. Torre-Bastida, Esther Villar-Rodriguez, Javier Del Ser, Sergio Gil-Lopez |
Semantic Information Fusion of Linked Open Data and Social Big Data for the Creation of an Extended Corporate CRM Database. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IDC ![In: Intelligent Distributed Computing VIII - Proceedings of the 8th International Symposium on Intelligent Distributed Computing, IDC 2014, Madrid, Spain, September 3-5, 2014, pp. 211-221, 2014, Springer, 978-3-319-10421-8. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Klaus P. Jantke, Jacqueline Krebs, Markus Santoso |
Game amusement & CRM: Castle Scharfenstein AR case study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GCCE ![In: IEEE 3rd Global Conference on Consumer Electronics, GCCE 2014, Tokyo, Japan, 7-10 October 2014, pp. 488-491, 2014, IEEE. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Torben Küpper |
Measuring the Success of Social CRM - First Approach and Future Research. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEIS (2) ![In: ICEIS 2014 - Proceedings of the 16th International Conference on Enterprise Information Systems, Volume 2, Lisbon, Portugal, 27-30 April, 2014, pp. 573-582, 2014, SciTePress, 978-989-758-028-4. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Kartik Kalaignanam, Tarun Kushwaha, Jan-Benedict E. M. Steenkamp, Kapil R. Tuli |
The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manag. Sci. ![In: Manag. Sci. 59(3), pp. 748-769, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Alfred Zhu Liu, Hongju Liu, Sean Xin Xu |
How do competitive environments moderate CRM value? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Decis. Support Syst. ![In: Decis. Support Syst. 56, pp. 462-473, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Abbas Keramati, Salman Nazari Shirkouhi, H. Moshki, Masoud Afshari-Mofrad, Eisa Maleki Berneti |
A novel methodology for evaluating the risk of CRM projects in fuzzy environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Neural Comput. Appl. ![In: Neural Comput. Appl. 23(Supplement-1), pp. 29-53, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Bendik Bygstad, Wanda Presthus |
Social Media as CRM? How two airline companies used Facebook during the "Ash Crisis" in 2010. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Scand. J. Inf. Syst. ![In: Scand. J. Inf. Syst. 25(1), pp. 3, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann |
The optimal level of CRM IT investments - An economic model and its application at a financial services provider. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Mark. ![In: Electron. Mark. 23(1), pp. 73-84, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Lars Maryniak |
Requirement Engineering in Microsoft-Dynamics-CRM-Projekten. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik Manag. ![In: Wirtschaftsinformatik Manag. 5(6), pp. 68-75, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Shu-Hui Chuang, Hong-Nan Lin |
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 33(2), pp. 271-281, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Rachel Duffy, Andrew Fearne, Sue Hornibrook, Karise Hutchinson, Andrea Reid |
Engaging suppliers in CRM: The role of justice in buyer-supplier relationships. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 33(1), pp. 20-27, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Arash Shahin, Mahshid Gharibpoor, Shirin Teymouri, Elham Bagheri Iraj |
Studying the influence of e-CRM on web-based brand personality - the case of Mellat Bank. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Bus. Inf. Syst. ![In: Int. J. Bus. Inf. Syst. 13(4), pp. 453-470, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Agostino Marengo, Alessandro Pagano, Alessio Barbone |
An Assessment of Customer's Preferences and Improve Brand Awareness Implementation of Social CRM in an Automotive Company. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Technol. Diffusion ![In: Int. J. Technol. Diffusion 4(1), pp. 1-15, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Maria Manuela Cruz-Cunha, João Varajão, Daniela Santana |
Motivations and Results for CRM Adoption in Large Companies in Portugal. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Resour. Manag. J. ![In: Inf. Resour. Manag. J. 26(1), pp. 25-36, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Preety Awasthi, Purnima S. Sangle |
The importance of value and context for mobile CRM services in banking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 19(6), pp. 864-891, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Beverungen, Mathias Eggert, Matthias Voigt, Michael Rosemann |
Augmenting Analytical CRM Strategies with Social BI. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Bus. Intell. Res. ![In: Int. J. Bus. Intell. Res. 4(3), pp. 32-49, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Shu-Ying Wang |
A Study on CRM Implementation in Chinese Commercial Banks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WHICEB ![In: 12th Wuhan International Conference on E-Business, WHICEB 2013, Wuhan, China, May 25-26, 2013, pp. 65, 2013, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Liang Li, Wei Zhang 0035, Ji-Ye Mao |
The Business Value of CRM Technology: From the Perspective of Organizational Ambidexterity. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 19th Americas Conference on Information Systems, AMCIS 2013, Chicago, Illinois, USA, August 15-17, 2013, 2013, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Adam Czyszczon, Aleksander Zgrzywa |
Automatic Customer Segmentation for Social CRM Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CN ![In: Computer Networks, 20th International Conference, CN 2013, Lwówek Śląski, Poland, June 17-21, 2013. Proceedings, pp. 552-561, 2013, Springer, 978-3-642-38864-4. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Jitendra Ajmera, Hyung-Il Ahn, Meena Nagarajan, Ashish Verma, Danish Contractor, Stephen Dill, Matthew Denesuk |
A CRM system for social media: challenges and experiences. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WWW ![In: 22nd International World Wide Web Conference, WWW '13, Rio de Janeiro, Brazil, May 13-17, 2013, pp. 49-58, 2013, International World Wide Web Conferences Steering Committee / ACM, 978-1-4503-2035-1. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Stamer |
Erstellung eines generischen Datenmodells zur Implementierung eines Sustainability CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BUIS-Tage ![In: IT-gestütztes Ressourcen- und Energiemanagement, Konferenzband zu den 5. BUIS-Tagen, Oldenburg, 24.-26. April 2013, pp. 283-293, 2013, Springer, 978-3-642-35029-0. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Ferenc Tajti, Géza Szayer, Bence Kovács, Balazs Daniel, Péter Korondi |
CRM TC covering paper - Robotics trends. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IECON ![In: IECON 2013 - 39th Annual Conference of the IEEE Industrial Electronics Society, Vienna, Austria, November 10-13, 2013, pp. 48-53, 2013, IEEE, 978-1-4799-0224-8. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Song-Tao Lou, Ji-Rui Li, Wen-Bin Zheng |
Analysis and Application of Data Mining in CRM System of Some Mobile Branch. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIC (1) ![In: Intelligent Computing Theories - 9th International Conference, ICIC 2013, Nanning, China, July 28-31, 2013. Proceedings, pp. 47-54, 2013, Springer, 978-3-642-39478-2. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Hong Jiang, Qingsong Yu, Chang Liu, Qing Zhu, Liang Guo |
The analysis of CRM customer information based on data mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICNC ![In: Ninth International Conference on Natural Computation, ICNC 2013, Shenyang, China, July 23-25, 2013, pp. 978-983, 2013, IEEE, 978-1-4673-4714-3. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Tobias Lehmkuhl, Reinhard Jung |
Towards Social CRM - Scoping the Concept and Guiding Research. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bled eConference ![In: 26th Bled eConference: eTrust: eInnovation: Challenges and Impacts for Individuals, Organizations and Society, Bled, Slovenia, June 9-13, 2013, pp. 14, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Lubov Kosch, Halyna Zakhariya, Michael H. Breitner |
Beeinflussen Auswahlkriterien den Erfolg eines CRM-Systems? - eine Strukturgleichungsmodellierung basierend auf dem DeLone und McLean IS-Erfolgsmodell. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik ![In: 11. Internationale Tagung Wirtschaftsinformatik, Leipzig, Germany, February 27 -- March 1, 2013, pp. 15, 2013. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Federico Amendola, Liliana Favre |
Adapting CRM Systems for Mobile Platforms: An MDA Perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SNPD ![In: 14th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2013, Honolulu, Hawaii, USA, 1-3 July, 2013, pp. 323-328, 2013, IEEE Computer Society, 978-0-7695-5005-3. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Bogdan Walek |
Fuzzy tool for customer satisfaction analysis in CRM systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
TSP ![In: 36th International Conference on Telecommunications and Signal Processing, TSP 2013, Rome, Italy, 2-4 July, 2013, pp. 11-14, 2013, IEEE, 978-1-4799-0402-0. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Richard Hable, Thomas Aglassinger |
Strategies for Enhancing Data Quality in Mobile CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AINA Workshops ![In: 27th International Conference on Advanced Information Networking and Applications Workshops, WAINA 2013, Barcelona, Spain, March 25-28, 2013, pp. 1-6, 2013, IEEE Computer Society, 978-1-4673-6239-9. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Benjamin Wagner vom Berg, Rolf Norrenbrock, Jorge Marx Gómez |
Incentive Scheme within a Sustainability CRM for Mobility. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EnviroInfo ![In: 27th International Conference on Environmental Informatics for Environmental Protection, Sustainable Development and Risk Management, EnviroInfo 2013, Hamburg, Germany, September 2-4, 2013. Proceedings, pp. 470-480, 2013, Shaker, 978-3-8440-1676-5. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Sophie Wrobel, Marcel Heupel, Simon Thiel |
Evaluation of the di.me trust metric in CRM settings. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FGCT ![In: Second International Conference on Future Generation Communication Technologies (FGCT 2013), London, United Kingdom, November 12-14, 2013, pp. 132-136, 2013, IEEE, 978-1-4799-2975-7. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Thomas Sammer, Sandro Vögeli, Andrea Back |
Success and Failure: Two Longitudinal Case Studies on Media-Tablet Usage in CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICMB ![In: 12th International Conference on Mobile Business, ICMB 2013, Berlin, Germany, 10-13 June 2013, pp. 12, 2013, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Ismail Haritaoglu, Myron Flickner, David Beymer |
Video-CRM: understanding customer behaviors in stores. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Video Surveillance and Transportation Imaging Applications ![In: Video Surveillance and Transportation Imaging Applications 2013, Burlingame, California, USA, February 3-7, 2013, pp. 86630Y, 2013, SPIE, 9780819494368. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP DOI BibTeX RDF |
|
15 | Krzysztof Sielski, Marcin Werla |
Simple visualization of structures of interrelated concepts in the FRBRoo ontology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CRMEX@TPDL ![In: Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013., pp. 94-96, 2013, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2013 |
DBLP BibTeX RDF |
|
15 | Rainer Alt, Olaf Reinhold |
Social Customer Relationship Management (Social CRM) - Application and Technology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Inf. Syst. Eng. ![In: Bus. Inf. Syst. Eng. 4(5), pp. 287-291, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Beomsoo Shim, Keunho Choi, Yongmoo Suh |
CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 39(9), pp. 7736-7742, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Amber A. Smith, Alan D. Smith |
CRM and identity theft issues associated with e-ticketing of sports and entertainment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Gov. an Int. J. ![In: Electron. Gov. an Int. J. 9(1), pp. 1-26, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Alireza Nili, Abbas Keramati |
Customer Retention Programs of CRM and Customer Retention in E-Banking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. E Entrepreneurship Innov. ![In: Int. J. E Entrepreneurship Innov. 3(1), pp. 18-32, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Shutao Dong |
Decision execution mechanisms of IT governance: The CRM case. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 32(2), pp. 147-157, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Rawan Khasawneh, Emad Abu-Shanab |
Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Technol. Diffusion ![In: Int. J. Technol. Diffusion 3(3), pp. 36-46, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | J. J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang |
Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIS Q. ![In: MIS Q. 36(4), pp. 1065-1080, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
|
15 | Chang-Kyun Jeon, Neunghoe Kim, Dong-hyun Lee, Taek Lee, Hoh Peter In |
Stakeholder Conflict Resolution Model (S-CRM) Based On Supervised Learning. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KSII Trans. Internet Inf. Syst. ![In: KSII Trans. Internet Inf. Syst. 6(11), pp. 2813-2826, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Daniel Perez González, Pedro Solana González |
Interactions and Effects of CRM 2.0 in Public Administration: Issues of Interest to IT Professionals. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Hum. Cap. Inf. Technol. Prof. ![In: Int. J. Hum. Cap. Inf. Technol. Prof. 3(1), pp. 26-41, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Preety Awasthi, Purnima S. Sangle |
Adoption of CRM technology in multichannel environment: a review (2006-2010). ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 18(3), pp. 445-471, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Wen-Yu Chiang |
To establish online shoppers' markets and rules for dynamic CRM systems: an empirical case study in Taiwan. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Internet Res. ![In: Internet Res. 22(5), pp. 613-625, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Rainer Alt, Olaf Reinhold |
Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinf. ![In: Wirtschaftsinf. 54(5), pp. 281-286, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
15 | Md. Rashid Farooqi, Khalid Raza |
A Comprehensive Study of CRM through Data Mining Techniques ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1205.1126, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low |
CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1203.4309, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
|
15 | Mohammad Nabil Almunawar, Muhammad Anshari |
Improving Customer Service in Healthcare with CRM 2.0 ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1204.3685, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
|
15 | Muhammad Anshari, Mohammad Nabil Almunawar |
Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1203.3919, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low, Zaw Wint |
Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1207.6164, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Muhammad Anshari, Mohammad Nabil Almunawar |
Evaluating CRM Implementation in Healthcare Organization ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1204.3689, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Ronald John Lofaro, Kevin M. Smith |
Critique and Proposed Revision of Crew Resource Management (CRM): A New Paradigm. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Inf. Technol. Res. ![In: J. Inf. Technol. Res. 5(2), pp. 46-72, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Babak Khosravifar, Jamal Bentahar, Maziar Gomrokchi, Rafiul Alam |
CRM: An efficient trust and reputation model for agent computing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Knowl. Based Syst. ![In: Knowl. Based Syst. 30, pp. 1-16, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Adam Czyszczon, Aleksander Zgrzywa |
Consensus as a Tool Supporting Customer Behaviour Prediction in Social CRM Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Sci. ![In: Comput. Sci. 13(4), pp. 133-146, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Rasim M. Alguliev, Saadat A. Nazirova |
Two Approaches on Implementation of CBR and CRM Technologies to the Spam Filtering Problem. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Information Security ![In: J. Information Security 3(1), pp. 11-17, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Geng Cui, Man Leung Wong, Xiang Wan |
Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Manag. Inf. Syst. ![In: J. Manag. Inf. Syst. 29(1), pp. 341-374, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Yangfan Li, Jinghua Huang |
Risk and return of IT investment: evidence from SCM and CRM announcements. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Netw. Virtual Organisations ![In: Int. J. Netw. Virtual Organisations 11(3/4), pp. 290-304, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Cezary Mazurek, Krzysztof Sielski, Maciej Stroinski, Justyna Walkowska, Marcin Werla, Jan Weglarz |
Transforming a Flat Metadata Schema to a Semantic Web Ontology: The Polish Digital Libraries Federation and CIDOC CRM Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tools for Building a Scientific Information Platform ![In: Intelligent Tools for Building a Scientific Information Platform, pp. 153-177, 2012, Springer, 978-3-642-24808-5. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Vladimir Alexiev |
Implementing CIDOC CRM Search Based on Fundamental Relations and OWLIM Rules. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SDA ![In: Proceedings of the 2nd International Workshop on Semantic Digital Archives, Paphos, Cyprus, September 27, 2012, pp. 95-105, 2012, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Chunxun Xie |
The Research on CRM-based Knowledge Transfer Process. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WHICEB ![In: 11th Wuhan International Conference on E-Business, WHICEB 2012, Wuhan, China, May 26-27, 2012, pp. 28, 2012, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Piotr Skopinski, Piotr Zaskórski |
CRM as integration environment of the process organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FedCSIS ![In: Federated Conference on Computer Science and Information Systems - FedCSIS 2012, Wroclaw, Poland, 9-12 September 2012, Proceedings, pp. 1029-1033, 2012, 978-83-60810-51-4. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva |
Using a CRM Approach for Implementing an Information System to Support ITIL. ![Search on Bibsonomy](Pics/bibsonomy.png) |
QUATIC ![In: 8th International Conference on the Quality of Information and Communications Technology, QUATIC 2012, Lisbon, Portugal, 2-6 September 2012, Proceedings, pp. 178-181, 2012, IEEE Computer Society, 978-0-7695-4777-0. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Beom-Soo Shim, Han-Jun Lee, Yong-Moo Suh |
Vip-Focused Crm Strategies In An Open-Market. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: 16th Pacific Asia Conference on Information Systems, PACIS 2012, Ho Chi Minh City, Vietnam, 11-15 July 2012, pp. 136, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Panorea Gaitanou, Lina Bountouri, Manolis Gergatsoulis |
Automatic Generation of Crosswalks through CIDOC CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MTSR ![In: Metadata and Semantics Research - 6th Research Conference, MTSR 2012, Cádiz, Spain, November 28-30, 2012. Proceedings, pp. 264-275, 2012, Springer, 978-3-642-35232-4. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Michael Rosemann, Mathias Eggert, Matthias Voigt, Daniel Beverungen |
Leveraging Social Network Data for Analytical CRM Strategies - the Introduction of Social Bi. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: 20th European Conference on Information Systems, ECIS 2012, Barcelona, Spain, June 10-13, 2012, pp. 95, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Andrea D'Andrea |
Including Links in Linked Data: CIDOC-CRM and the Fourth T. Berners-Lee Rule. ![Search on Bibsonomy](Pics/bibsonomy.png) |
VAST (Short and Project Papers) ![In: 13th International Symposium on Virtual Reality, Archaeology, and Cultural Heritage, incorporating the 10th Eurographics Workshop on Graphics and Cultural Heritage, VAST - Short and Project Papers, Brighton, UK, November 19-21, 2012, 2012, Eurographics Association, 978-3-905673-97-5. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | P. Senthil Vadivu, Vasantha Kalyani David |
Optimized feature extraction and actionable knowledge discovery for Customer Relationship Management (CRM). ![Search on Bibsonomy](Pics/bibsonomy.png) |
CCSEIT ![In: The Second International Conference on Computational Science, Engineering and Information Technology, CCSEIT '12, Coimbatore, India, October 26-28, 2012, pp. 275-282, 2012, ACM, 978-1-4503-1310-0. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Pei-Hsuan Hsieh, Chiao-Ling Huang |
A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIS ![In: Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, Florida, USA, December 16-19, 2012, 2012, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Guy-Emmanuel Rigo, Cristiane Pedron, Mário M. Caldeira |
Crm Adoption in a Higher Education Institution. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MCIS (Short Papers) ![In: 7th Mediterranean Conference on Information Systems, MCIS 2012, Guimarães, Portugal, September 8-10, 2012, Short Papers Proceedings, pp. 22, 2012, AISeL. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Marcin Sikorski |
A Cross-Disciplinary UX Evaluation of a CRM System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I-UxSED ![In: Proceedings of the 2nd International Workshop on the Interplay between User Experience Evaluation and Software Development In conjunction with the 7th Nordic Conference on Human-Computer Interaction (NordiCHI 2012) Copenhagen, Denmark, October 14, 2012, Copenhagen, Denmark, October 14, 2012, pp. 31-36, 2012, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Iván A. García, Carla L. Pacheco, A. Martinez |
Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SERA (selected papers) ![In: Software Engineering Research, Management and Applications 2012 [selected papers from the 10th International Conference on Software Engineering Research, Management and Applications, SERA 2012, Shanghai, China, May 30 - June 1, 2012]., pp. 1-15, 2012, Springer, 978-3-642-30459-0. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Feng Qian, Linwen Xu |
Outsourcing approach in CRM for small and medium businesses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FSKD ![In: 9th International Conference on Fuzzy Systems and Knowledge Discovery, FSKD 2012, 29-31 May 2012, Chongqing, China, pp. 2742-2745, 2012, IEEE, 978-1-4673-0025-4. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | Xiaopei Liu, Hui Zou, Teng Fei, Cheng Zhu, Yanxiang Geng |
Design and implementation of CRM system based on MVC framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FSKD ![In: 9th International Conference on Fuzzy Systems and Knowledge Discovery, FSKD 2012, 29-31 May 2012, Chongqing, China, pp. 2656-2659, 2012, IEEE, 978-1-4673-0025-4. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
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15 | ThuyUyen H. Nguyen, Michael Newby, Teresa S. Waring |
Understanding Customer Relationship Management (CRM) Technology Adoption In SMEs: An Empirical Study In The USA. ![Search on Bibsonomy](Pics/bibsonomy.png) |
UKAIS ![In: UKAIS 2012, UK Academy for Information Systems 17th Annual Conference 2012, New College, Oxford, UK, March 26-28, 2012, pp. 5, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
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15 | Lina Bountouri |
Διαλειτουργικότητα σχημάτων μεταδεδομένων: μια προσέγγιση με τη χρήση της οντολογίας CIDOC CRM ![Search on Bibsonomy](Pics/bibsonomy.png) |
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2012 |
RDF |
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15 | Andreas Vlachidis |
Semantic indexing via knowledge organization systems : applying the CIDOC-CRM to archaeological grey literature ![Search on Bibsonomy](Pics/bibsonomy.png) |
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2012 |
RDF |
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15 | Chris Hare |
Customer Relationship Management (CRM). ![Search on Bibsonomy](Pics/bibsonomy.png) |
Encyclopedia of Information Assurance ![In: Encyclopedia of Information Assurance, 2011, Taylor & Francis, 1-4200-6620-X. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Yan Dong 0005, Yuliang Yao, Tony Haitao Cui |
When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manag. Sci. ![In: Manag. Sci. 57(7), pp. 1288-1299, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Iraj Mahdavi, Mahyar Movahed Nejad, Fereydoun Adbesh |
Designing customer-oriented catalogs in e-CRM using an effective self-adaptive genetic algorithm. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 38(1), pp. 631-639, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Jung-Chi Pai, Fu-Ming Tu |
The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 38(1), pp. 579-584, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Christopher G. Reddick |
Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Gov. Inf. Q. ![In: Gov. Inf. Q. 28(3), pp. 346-353, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Assion Lawson-Body, Lori Willoughby, Laurence Mukankusi, Kinvi Logossah |
The Critical Success Factors for Public Sector CRM Implementation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Comput. Inf. Syst. ![In: J. Comput. Inf. Syst. 52(2), pp. 42-50, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
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15 | Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst |
Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik Manag. ![In: Wirtschaftsinformatik Manag. 3(3), pp. 40-45, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Andreas Menje, Sandra Seiz |
Alleinstellungsmerkmal Kundenbeziehungen: CRM-Aktivitäten in KMU. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik Manag. ![In: Wirtschaftsinformatik Manag. 3(5), pp. 40-47, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Aurora Garrido-Moreno, Antonio Padilla-Meléndez |
Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 31(5), pp. 437-444, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Sanaa Askool, Keiichi Nakata |
A conceptual model for acceptance of social CRM systems based on a scoping study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AI Soc. ![In: AI Soc. 26(3), pp. 205-220, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Seyed Hessameddin Zegordi, Navid Fakhredaei |
The factors affecting adoption of CRM at organisational level in Iran's shipping industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Bus. Inf. Syst. ![In: Int. J. Bus. Inf. Syst. 8(2), pp. 165-191, 2011. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
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15 | Ergun Gide, S. M. Riad Shams |
The use of e-CRM database to promote a value-breeding bond network: the case of Hawthorn football club of Australian rules. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WCIT ![In: First World Conference on Information Technology, WCIT 2010, Istanbul, Turkey, October 6-10, 2010, pp. 1083-1088, 2011, Elsevier. The full citation details ...](Pics/full.jpeg) |
2011 |
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