Search results for "CRM"

Hits ?▲	Authors	Title	Venue	Year	Link
15	Nga Le Thi Quynh, Jon Heales, Dongming Xu	Examing Significant Factors and Risks Affecting the Willingness to Adopt a Cloud-Based CRM.	HCI (18)	2014	DBLP DOI BibTeX RDF
15	Qamir Hussain	Getting the Most from CRM Systems: Data Mining in SugarCRM, Finding Important Patterns.	HCI (3)	2014	DBLP DOI BibTeX RDF
15	Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Alexander Wieneke	Features for Social CRM Technology - An Organizational Perspective.	AMCIS	2014	DBLP BibTeX RDF
15	Jeffrey A. Thompson, Clare Bates Congdon	GAMI-CRM: Using de novo motif inference to detect cis-regulatory modules.	IEEE Congress on Evolutionary Computation	2014	DBLP DOI BibTeX RDF
15	Bogdan Walek, Jirí Bartos, Radim Farana	Fuzzy Tool for Proposal of Suitable Products in Online Store and CRM System.	IDEAL	2014	DBLP DOI BibTeX RDF
15	Daniel Hladky, Svetlana V. Maltseva 0001, Dmitriy Ogorodniychuk, Grigory Drobyazko, Martin Voigt, Jon Jay Le Grange	Return on Investment in Linking Content to CRM by Applying the Linked Data Stack.	KESW	2014	DBLP DOI BibTeX RDF
15	Shih-Shiunn C., Chung-Ling H., Mei-Hua C.	Develop Cooperate Event Model for Marketing Prediction of Crm: Data Mining Approach.	ICIQ	2014	DBLP BibTeX RDF
15	Diogo Sampaio, Jorge Bernardino	Open Source CRM Systems for SMEs.	C3S2E	2014	DBLP DOI BibTeX RDF
15	Anita Papic, Marija Primorac	Introducing e-CRM into academic libraries: Exploration of needs and possibilities.	MIPRO	2014	DBLP DOI BibTeX RDF
15	Torben Küpper, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke	Performance Measures for Social CRM: A Literature Review.	Bled eConference	2014	DBLP BibTeX RDF
15	Mariusz Lapczynski	The Use of Hybrid Predictive C&RT-Logit Models in Analytical CRM.	ECDA	2014	DBLP DOI BibTeX RDF
15	Ana I. Torre-Bastida, Esther Villar-Rodriguez, Javier Del Ser, Sergio Gil-Lopez	Semantic Information Fusion of Linked Open Data and Social Big Data for the Creation of an Extended Corporate CRM Database.	IDC	2014	DBLP DOI BibTeX RDF
15	Klaus P. Jantke, Jacqueline Krebs, Markus Santoso	Game amusement & CRM: Castle Scharfenstein AR case study.	GCCE	2014	DBLP DOI BibTeX RDF
15	Torben Küpper	Measuring the Success of Social CRM - First Approach and Future Research.	ICEIS (2)	2014	DBLP DOI BibTeX RDF
15	Kartik Kalaignanam, Tarun Kushwaha, Jan-Benedict E. M. Steenkamp, Kapil R. Tuli	The Effect of CRM Outsourcing on Shareholder Value: A Contingency Perspective.	Manag. Sci.	2013	DBLP DOI BibTeX RDF
15	Alfred Zhu Liu, Hongju Liu, Sean Xin Xu	How do competitive environments moderate CRM value?	Decis. Support Syst.	2013	DBLP DOI BibTeX RDF
15	Abbas Keramati, Salman Nazari Shirkouhi, H. Moshki, Masoud Afshari-Mofrad, Eisa Maleki Berneti	A novel methodology for evaluating the risk of CRM projects in fuzzy environment.	Neural Comput. Appl.	2013	DBLP DOI BibTeX RDF
15	Bendik Bygstad, Wanda Presthus	Social Media as CRM? How two airline companies used Facebook during the "Ash Crisis" in 2010.	Scand. J. Inf. Syst.	2013	DBLP BibTeX RDF
15	Julia Heidemann, Mathias Klier, Andrea Landherr, Steffen Zimmermann	The optimal level of CRM IT investments - An economic model and its application at a financial services provider.	Electron. Mark.	2013	DBLP DOI BibTeX RDF
15	Lars Maryniak	Requirement Engineering in Microsoft-Dynamics-CRM-Projekten.	Wirtschaftsinformatik Manag.	2013	DBLP DOI BibTeX RDF
15	Shu-Hui Chuang, Hong-Nan Lin	The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan.	Int. J. Inf. Manag.	2013	DBLP DOI BibTeX RDF
15	Rachel Duffy, Andrew Fearne, Sue Hornibrook, Karise Hutchinson, Andrea Reid	Engaging suppliers in CRM: The role of justice in buyer-supplier relationships.	Int. J. Inf. Manag.	2013	DBLP DOI BibTeX RDF
15	Arash Shahin, Mahshid Gharibpoor, Shirin Teymouri, Elham Bagheri Iraj	Studying the influence of e-CRM on web-based brand personality - the case of Mellat Bank.	Int. J. Bus. Inf. Syst.	2013	DBLP DOI BibTeX RDF
15	Agostino Marengo, Alessandro Pagano, Alessio Barbone	An Assessment of Customer's Preferences and Improve Brand Awareness Implementation of Social CRM in an Automotive Company.	Int. J. Technol. Diffusion	2013	DBLP DOI BibTeX RDF
15	Maria Manuela Cruz-Cunha, João Varajão, Daniela Santana	Motivations and Results for CRM Adoption in Large Companies in Portugal.	Inf. Resour. Manag. J.	2013	DBLP DOI BibTeX RDF
15	Preety Awasthi, Purnima S. Sangle	The importance of value and context for mobile CRM services in banking.	Bus. Process. Manag. J.	2013	DBLP DOI BibTeX RDF
15	Daniel Beverungen, Mathias Eggert, Matthias Voigt, Michael Rosemann	Augmenting Analytical CRM Strategies with Social BI.	Int. J. Bus. Intell. Res.	2013	DBLP DOI BibTeX RDF
15	Shu-Ying Wang	A Study on CRM Implementation in Chinese Commercial Banks.	WHICEB	2013	DBLP BibTeX RDF
15	Liang Li, Wei Zhang 0035, Ji-Ye Mao	The Business Value of CRM Technology: From the Perspective of Organizational Ambidexterity.	AMCIS	2013	DBLP BibTeX RDF
15	Adam Czyszczon, Aleksander Zgrzywa	Automatic Customer Segmentation for Social CRM Systems.	CN	2013	DBLP DOI BibTeX RDF
15	Jitendra Ajmera, Hyung-Il Ahn, Meena Nagarajan, Ashish Verma, Danish Contractor, Stephen Dill, Matthew Denesuk	A CRM system for social media: challenges and experiences.	WWW	2013	DBLP DOI BibTeX RDF
15	Daniel Stamer	Erstellung eines generischen Datenmodells zur Implementierung eines Sustainability CRM.	BUIS-Tage	2013	DBLP DOI BibTeX RDF
15	Ferenc Tajti, Géza Szayer, Bence Kovács, Balazs Daniel, Péter Korondi	CRM TC covering paper - Robotics trends.	IECON	2013	DBLP DOI BibTeX RDF
15	Song-Tao Lou, Ji-Rui Li, Wen-Bin Zheng	Analysis and Application of Data Mining in CRM System of Some Mobile Branch.	ICIC (1)	2013	DBLP DOI BibTeX RDF
15	Hong Jiang, Qingsong Yu, Chang Liu, Qing Zhu, Liang Guo	The analysis of CRM customer information based on data mining.	ICNC	2013	DBLP DOI BibTeX RDF
15	Tobias Lehmkuhl, Reinhard Jung	Towards Social CRM - Scoping the Concept and Guiding Research.	Bled eConference	2013	DBLP BibTeX RDF
15	Lubov Kosch, Halyna Zakhariya, Michael H. Breitner	Beeinflussen Auswahlkriterien den Erfolg eines CRM-Systems? - eine Strukturgleichungsmodellierung basierend auf dem DeLone und McLean IS-Erfolgsmodell.	Wirtschaftsinformatik	2013	DBLP BibTeX RDF
15	Federico Amendola, Liliana Favre	Adapting CRM Systems for Mobile Platforms: An MDA Perspective.	SNPD	2013	DBLP DOI BibTeX RDF
15	Bogdan Walek	Fuzzy tool for customer satisfaction analysis in CRM systems.	TSP	2013	DBLP DOI BibTeX RDF
15	Richard Hable, Thomas Aglassinger	Strategies for Enhancing Data Quality in Mobile CRM.	AINA Workshops	2013	DBLP DOI BibTeX RDF
15	Benjamin Wagner vom Berg, Rolf Norrenbrock, Jorge Marx Gómez	Incentive Scheme within a Sustainability CRM for Mobility.	EnviroInfo	2013	DBLP BibTeX RDF
15	Sophie Wrobel, Marcel Heupel, Simon Thiel	Evaluation of the di.me trust metric in CRM settings.	FGCT	2013	DBLP DOI BibTeX RDF
15	Thomas Sammer, Sandro Vögeli, Andrea Back	Success and Failure: Two Longitudinal Case Studies on Media-Tablet Usage in CRM.	ICMB	2013	DBLP BibTeX RDF
15	Ismail Haritaoglu, Myron Flickner, David Beymer	Video-CRM: understanding customer behaviors in stores.	Video Surveillance and Transportation Imaging Applications	2013	DBLP DOI BibTeX RDF
15	Krzysztof Sielski, Marcin Werla	Simple visualization of structures of interrelated concepts in the FRBRoo ontology.	CRMEX@TPDL	2013	DBLP BibTeX RDF
15	Rainer Alt, Olaf Reinhold	Social Customer Relationship Management (Social CRM) - Application and Technology.	Bus. Inf. Syst. Eng.	2012	DBLP DOI BibTeX RDF
15	Beomsoo Shim, Keunho Choi, Yongmoo Suh	CRM strategies for a small-sized online shopping mall based on association rules and sequential patterns.	Expert Syst. Appl.	2012	DBLP DOI BibTeX RDF
15	Amber A. Smith, Alan D. Smith	CRM and identity theft issues associated with e-ticketing of sports and entertainment.	Electron. Gov. an Int. J.	2012	DBLP DOI BibTeX RDF
15	Alireza Nili, Abbas Keramati	Customer Retention Programs of CRM and Customer Retention in E-Banking.	Int. J. E Entrepreneurship Innov.	2012	DBLP DOI BibTeX RDF
15	Shutao Dong	Decision execution mechanisms of IT governance: The CRM case.	Int. J. Inf. Manag.	2012	DBLP DOI BibTeX RDF
15	Rawan Khasawneh, Emad Abu-Shanab	Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank.	Int. J. Technol. Diffusion	2012	DBLP DOI BibTeX RDF
15	J. J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang	Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality.	MIS Q.	2012	DBLP BibTeX RDF
15	Chang-Kyun Jeon, Neunghoe Kim, Dong-hyun Lee, Taek Lee, Hoh Peter In	Stakeholder Conflict Resolution Model (S-CRM) Based On Supervised Learning.	KSII Trans. Internet Inf. Syst.	2012	DBLP DOI BibTeX RDF
15	Daniel Perez González, Pedro Solana González	Interactions and Effects of CRM 2.0 in Public Administration: Issues of Interest to IT Professionals.	Int. J. Hum. Cap. Inf. Technol. Prof.	2012	DBLP DOI BibTeX RDF
15	Preety Awasthi, Purnima S. Sangle	Adoption of CRM technology in multichannel environment: a review (2006-2010).	Bus. Process. Manag. J.	2012	DBLP DOI BibTeX RDF
15	Wen-Yu Chiang	To establish online shoppers' markets and rules for dynamic CRM systems: an empirical case study in Taiwan.	Internet Res.	2012	DBLP DOI BibTeX RDF
15	Rainer Alt, Olaf Reinhold	Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie.	Wirtschaftsinf.	2012	DBLP DOI BibTeX RDF
15	Md. Rashid Farooqi, Khalid Raza	A Comprehensive Study of CRM through Data Mining Techniques	CoRR	2012	DBLP BibTeX RDF
15	Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low	CRM 2.0 within E-Health Systems: Towards Achieving Health Literacy & Customer Satisfaction	CoRR	2012	DBLP BibTeX RDF
15	Mohammad Nabil Almunawar, Muhammad Anshari	Improving Customer Service in Healthcare with CRM 2.0	CoRR	2012	DBLP BibTeX RDF
15	Muhammad Anshari, Mohammad Nabil Almunawar	Building Healthcare - Patient Relationship with CRM 2.0: Lesson Learnt from Prita Mulyasari's Case	CoRR	2012	DBLP BibTeX RDF
15	Muhammad Anshari, Mohammad Nabil Almunawar, Patrick Kim Cheng Low, Zaw Wint	Customer Empowerment in Healthcare Organisations Through CRM 2.0: Survey Results from Brunei Tracking a Future Path in E-Health Research.	CoRR	2012	DBLP BibTeX RDF
15	Muhammad Anshari, Mohammad Nabil Almunawar	Evaluating CRM Implementation in Healthcare Organization	CoRR	2012	DBLP BibTeX RDF
15	Ronald John Lofaro, Kevin M. Smith	Critique and Proposed Revision of Crew Resource Management (CRM): A New Paradigm.	J. Inf. Technol. Res.	2012	DBLP DOI BibTeX RDF
15	Babak Khosravifar, Jamal Bentahar, Maziar Gomrokchi, Rafiul Alam	CRM: An efficient trust and reputation model for agent computing.	Knowl. Based Syst.	2012	DBLP DOI BibTeX RDF
15	Adam Czyszczon, Aleksander Zgrzywa	Consensus as a Tool Supporting Customer Behaviour Prediction in Social CRM Systems.	Comput. Sci.	2012	DBLP DOI BibTeX RDF
15	Rasim M. Alguliev, Saadat A. Nazirova	Two Approaches on Implementation of CBR and CRM Technologies to the Spam Filtering Problem.	J. Information Security	2012	DBLP DOI BibTeX RDF
15	Geng Cui, Man Leung Wong, Xiang Wan	Cost-Sensitive Learning via Priority Sampling to Improve the Return on Marketing and CRM Investment.	J. Manag. Inf. Syst.	2012	DBLP DOI BibTeX RDF
15	Yangfan Li, Jinghua Huang	Risk and return of IT investment: evidence from SCM and CRM announcements.	Int. J. Netw. Virtual Organisations	2012	DBLP DOI BibTeX RDF
15	Cezary Mazurek, Krzysztof Sielski, Maciej Stroinski, Justyna Walkowska, Marcin Werla, Jan Weglarz	Transforming a Flat Metadata Schema to a Semantic Web Ontology: The Polish Digital Libraries Federation and CIDOC CRM Case Study.	Intelligent Tools for Building a Scientific Information Platform	2012	DBLP DOI BibTeX RDF
15	Vladimir Alexiev	Implementing CIDOC CRM Search Based on Fundamental Relations and OWLIM Rules.	SDA	2012	DBLP BibTeX RDF
15	Chunxun Xie	The Research on CRM-based Knowledge Transfer Process.	WHICEB	2012	DBLP BibTeX RDF
15	Piotr Skopinski, Piotr Zaskórski	CRM as integration environment of the process organization.	FedCSIS	2012	DBLP BibTeX RDF
15	Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva	Using a CRM Approach for Implementing an Information System to Support ITIL.	QUATIC	2012	DBLP DOI BibTeX RDF
15	Beom-Soo Shim, Han-Jun Lee, Yong-Moo Suh	Vip-Focused Crm Strategies In An Open-Market.	PACIS	2012	DBLP BibTeX RDF
15	Panorea Gaitanou, Lina Bountouri, Manolis Gergatsoulis	Automatic Generation of Crosswalks through CIDOC CRM.	MTSR	2012	DBLP DOI BibTeX RDF
15	Michael Rosemann, Mathias Eggert, Matthias Voigt, Daniel Beverungen	Leveraging Social Network Data for Analytical CRM Strategies - the Introduction of Social Bi.	ECIS	2012	DBLP BibTeX RDF
15	Andrea D'Andrea	Including Links in Linked Data: CIDOC-CRM and the Fourth T. Berners-Lee Rule.	VAST (Short and Project Papers)	2012	DBLP DOI BibTeX RDF
15	P. Senthil Vadivu, Vasantha Kalyani David	Optimized feature extraction and actionable knowledge discovery for Customer Relationship Management (CRM).	CCSEIT	2012	DBLP DOI BibTeX RDF
15	Pei-Hsuan Hsieh, Chiao-Ling Huang	A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises.	ICIS	2012	DBLP BibTeX RDF
15	Guy-Emmanuel Rigo, Cristiane Pedron, Mário M. Caldeira	Crm Adoption in a Higher Education Institution.	MCIS (Short Papers)	2012	DBLP BibTeX RDF
15	Marcin Sikorski	A Cross-Disciplinary UX Evaluation of a CRM System.	I-UxSED	2012	DBLP BibTeX RDF
15	Iván A. García, Carla L. Pacheco, A. Martinez	Identifying Critical Success Factors for Adopting CRM in Small: A Framework for Small and Medium Enterprises.	SERA (selected papers)	2012	DBLP DOI BibTeX RDF
15	Feng Qian, Linwen Xu	Outsourcing approach in CRM for small and medium businesses.	FSKD	2012	DBLP DOI BibTeX RDF
15	Xiaopei Liu, Hui Zou, Teng Fei, Cheng Zhu, Yanxiang Geng	Design and implementation of CRM system based on MVC framework.	FSKD	2012	DBLP DOI BibTeX RDF
15	ThuyUyen H. Nguyen, Michael Newby, Teresa S. Waring	Understanding Customer Relationship Management (CRM) Technology Adoption In SMEs: An Empirical Study In The USA.	UKAIS	2012	DBLP BibTeX RDF
15	Lina Bountouri	Διαλειτουργικότητα σχημάτων μεταδεδομένων: μια προσέγγιση με τη χρήση της οντολογίας CIDOC CRM		2012	RDF
15	Andreas Vlachidis	Semantic indexing via knowledge organization systems : applying the CIDOC-CRM to archaeological grey literature		2012	RDF
15	Chris Hare	Customer Relationship Management (CRM).	Encyclopedia of Information Assurance	2011	DBLP DOI BibTeX RDF
15	Yan Dong 0005, Yuliang Yao, Tony Haitao Cui	When Acquisition Spoils Retention: Direct Selling vs. Delegation Under CRM.	Manag. Sci.	2011	DBLP DOI BibTeX RDF
15	Iraj Mahdavi, Mahyar Movahed Nejad, Fereydoun Adbesh	Designing customer-oriented catalogs in e-CRM using an effective self-adaptive genetic algorithm.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
15	Jung-Chi Pai, Fu-Ming Tu	The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan.	Expert Syst. Appl.	2011	DBLP DOI BibTeX RDF
15	Christopher G. Reddick	Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms.	Gov. Inf. Q.	2011	DBLP DOI BibTeX RDF
15	Assion Lawson-Body, Lori Willoughby, Laurence Mukankusi, Kinvi Logossah	The Critical Success Factors for Public Sector CRM Implementation.	J. Comput. Inf. Syst.	2011	DBLP BibTeX RDF
15	Julia Heidemann, Mathias Klier, Andrea Landherr, Florian Probst	Soziale Netzwerke im Web - Chancen und Risiken im CRM von Unternehmen.	Wirtschaftsinformatik Manag.	2011	DBLP DOI BibTeX RDF
15	Andreas Menje, Sandra Seiz	Alleinstellungsmerkmal Kundenbeziehungen: CRM-Aktivitäten in KMU.	Wirtschaftsinformatik Manag.	2011	DBLP DOI BibTeX RDF
15	Aurora Garrido-Moreno, Antonio Padilla-Meléndez	Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors.	Int. J. Inf. Manag.	2011	DBLP DOI BibTeX RDF
15	Sanaa Askool, Keiichi Nakata	A conceptual model for acceptance of social CRM systems based on a scoping study.	AI Soc.	2011	DBLP DOI BibTeX RDF
15	Seyed Hessameddin Zegordi, Navid Fakhredaei	The factors affecting adoption of CRM at organisational level in Iran's shipping industry.	Int. J. Bus. Inf. Syst.	2011	DBLP DOI BibTeX RDF
15	Ergun Gide, S. M. Riad Shams	The use of e-CRM database to promote a value-breeding bond network: the case of Hawthorn football club of Australian rules.	WCIT	2011	DBLP DOI BibTeX RDF