Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
16 | Neslihan Özal, Jürgen Münch |
How to Conduct Customer Interviews? A Workshop Format for Teaching Customer Interview Skills. |
ICSOB |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Hisashi Masuda |
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan. |
ICServ |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Tu Kha Huynh, Hai-Duong Le, Van Sinh Nguyen, Ha Manh Tran |
Applying Peer-to-Peer Networks for Decentralized Customer-to-Customer Ecommerce Model. |
FDSE (CCIS Volume) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Qiang Wei, Xiaowei Shi, Quan Li, Guoqing Chen |
Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: From a Perspective of Matching Customer Comment and Agent Note. |
HICSS |
2020 |
DBLP BibTeX RDF |
|
16 | Phan Duy Hung, Do Quang Dat |
Analysing Effects of Customer Clustering for Customer's Account Balance Forecasting. |
ICCCI |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad |
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? |
CONVERSATIONS |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Tolgahan Satici, Merve Bekler |
Customer Segmentation and Customer Churn Analysis System for Insurance Companies. |
SIU |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Jin Zhang 0017, Jilong Zhang, Mingyue Zhang |
From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms. |
Decis. Support Syst. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Nedra Bahri-Ammari, Anil Bilgihan |
Customer retention to mobile telecommunication service providers: the roles of perceived justice and customer loyalty program. |
Int. J. Mob. Commun. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Rainer Alt, Jan Fabian Ehmke, Reinhold Haux, Tino Henke, Dirk Christian Mattfeld, Andreas Oberweis, Barbara Paech, Alfred Winter |
Towards customer-induced service orchestration - requirements for the next step of customer orientation. |
Electron. Mark. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Pankaj Gupta 0001, Mukesh Kumar Mehlawat, Divya Mahajan 0002 |
Multi-objective optimization framework for software maintenance, component evaluation and selection involving outsourcing, redundancy and customer to customer relationship. |
Inf. Sci. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Atieh Poushneh, Arturo Z. Vasquez-Parraga |
Emotional Bonds with Technology: The Impact of Customer Readiness on Upgrade Intention, Brand Loyalty, and Affective Commitment through Mediation Impact of Customer Value. |
J. Theor. Appl. Electron. Commer. Res. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hioroshi Koga |
An Essay on the Taxonomy and Trajectory of Social Media Marketing: From Customer Information to Customer Experience. |
Rev. Socionetwork Strateg. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Makoto Morisada, Yukihiro Miwa, Wirawan Dony Dahana |
Identifying valuable customer segments in online fashion markets: An implication for customer tier programs. |
Electron. Commer. Res. Appl. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Tao Chen 0016, Wencong Su |
Indirect Customer-to-Customer Energy Trading With Reinforcement Learning. |
IEEE Trans. Smart Grid |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo Muñoz, Oscar Avila |
A model to assess customer alignment through customer experience concepts - Preprint version. |
CoRR |
2019 |
DBLP BibTeX RDF |
|
16 | Lucia Larise Stavarache, Donatas Narbutis, Toyotaro Suzumura, Ray Harishankar, Augustas Zaltauskas |
Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddings. |
CoRR |
2019 |
DBLP BibTeX RDF |
|
16 | Li-Chen Cheng, Chia-Chi Wu, Chih-Yi Chen |
Behavior Analysis of Customer Churn for a Customer Relationship System: An Empirical Case Study. |
J. Glob. Inf. Manag. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hashim Zameer, Ying Wang 0006, Humaira Yasmeen, Waqas Ahmed |
Modeling the Role of Service Quality, Customer Satisfaction and Customer Loyalty in Building Service Brand Equity. |
Int. J. Asian Bus. Inf. Manag. |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hassan Shakil Bhatti, Tayyaba Hassan |
The influence of customer experience on customer loyalty for the mobile telecommunication services. |
CONF-IRM |
2019 |
DBLP BibTeX RDF |
|
16 | Kai-Fu Yang, Hao-Wei Yang, Chao-Hung Huang, Jui-Yi Yang, Wen-Yu Chang |
Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable. |
ICIBE |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Langtao Chen |
The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews. |
CSCW Companion |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo Muñoz, Oscar Avila |
A Model to Assess Customer Alignment Through Customer Experience Concepts. |
BIS (Workshops) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Frederik Simon Bäumer, Bianca Buff |
How to Boost Customer Relationship Management via Web Mining Benefiting from the Glass Customer's Openness. |
DATA |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Patrick Cornelissen, Robin Effing, Ton A. M. Spil |
Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook. |
I3E |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Tobias M. Lohse, Jan Kemper |
Online Customer Reviews as Driver of Customer Loyalty. |
ICIS |
2019 |
DBLP BibTeX RDF |
|
16 | Sharon Grubner Hasson, John Piorkowski, Ian McCulloh |
Social media as a main source of customer feedback: alternative to customer satisfaction surveys. |
ASONAM |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Dung Phuong Hoang |
Explaining and Anticipating Customer Attitude Towards Brand Communication and Customer Loyalty: An Empirical Study in Vietnam's ATM Banking Service Context. |
ECONVN |
2019 |
DBLP DOI BibTeX RDF |
|
16 | David Chalupa, Peter Nielsen, Zbigniew Antoni Banaszak, Grzegorz Bocewicz |
A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications. |
ISAT (1) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hsiaoping Yeh, Tsung-Sheng Chang |
Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude. |
Int. J. Inf. Syst. Serv. Sect. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Loukas K. Tsironis |
Identifying Customer Satisfaction: The Mystery Customer Approach. |
Int. J. Knowl. Based Organ. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann |
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. |
MIS Q. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | María Óskarsdóttir, Bart Baesens, Jan Vanthienen |
Profit-Based Model Selection for Customer Retention Using Individual Customer Lifetime Values. |
Big Data |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Fang Wang, Hua Li, Aijun Liu |
A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation. |
J. Intell. Manuf. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena |
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. |
Bus. Process. Manag. J. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ya-Ling Wu, Eldon Y. Li |
Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective. |
Internet Res. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Xiaojun Chen 0006, Yixiang Fang, Min Yang 0007, Feiping Nie 0001, Zhou Zhao, Joshua Zhexue Huang |
PurTreeClust: A Clustering Algorithm for Customer Segmentation from Massive Customer Transaction Data. |
IEEE Trans. Knowl. Data Eng. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya |
Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network. |
CoRR |
2018 |
DBLP BibTeX RDF |
|
16 | Kaveh Khalili Damghani, Farshid Abdi, Shaghayegh Abolmakarem |
Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries. |
Appl. Soft Comput. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Haixia Lv, Guang Yu, Gang Wu |
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation. |
Int. J. Inf. Technol. Manag. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Sean Skaarup, Carolan Mclarney |
How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India? |
Int. J. Strateg. Decis. Sci. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Pantea Foroudi, Suraksha Gupta, Uthayasankar Sivarajah, Amanda Broderick |
Investigating the effects of smart technology on customer dynamics and customer experience. |
Comput. Hum. Behav. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ying Yuan, Jun-Ho Huh |
A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface. |
Mob. Inf. Syst. |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Lei Duan, Lu Liu, Guozhu Dong, Jyrki Nummenmaa, Tingting Wang, Pan Qin, Hao Yang |
Mining distinguishing customer focus sets from online customer reviews. |
Computing |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Adi Markus Riyanto, Agus Achmad Suhendra |
Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions. |
IMMS |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Somayeh Moazeni, Rodrigo Andrade |
A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers. |
BigData Congress |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya |
Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network. |
ICON |
2018 |
DBLP BibTeX RDF |
|
16 | Sho Hattori, Takafumi Kanazawa, Daiki Kuromi |
Customer Review-Based Imitative Dynamics with Reference to Another Customer's Evaluation on Current Action. |
SMC |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Felix Gras, Pascal Ravesteyn, Marlies van Steenbergen, Roland Bijvank |
Business Customer eXperience Alignment Framework: Improving Customer Satisfaction. |
Bled eConference |
2018 |
DBLP BibTeX RDF |
|
16 | Katharina Blöcher, Rainer Alt |
An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management. |
IESS |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo X. Kuffo, Carmen Vaca, Edgar Izquierdo, Juan Carlos Bustamante 0003 |
Know your customer: Detection of Customer Experience (CX) in Social Platforms using Text Categorization. |
IEEE BigData |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Itaru Kuramoto, Jun Baba, Kohei Ogawa, Yuichiro Yoshikawa, Takayuki Kawabata, Hiroshi Ishiguro |
Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations. |
HAI |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ying Yuan, Jun-Ho Huh |
A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface with Solutions for Picture Works Copyright. |
MUE/FutureTech |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner, Lea Thiel |
Customer lifetime network value: customer valuation in the context of network effects. |
Electron. Mark. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Mingli Zhang, Lingyun Guo, Mu Hu, Wenhua Liu |
Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation. |
Int. J. Inf. Manag. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xian-Ying Xu, Shi-Yu Wu, Hao Jing |
Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes. |
Int. J. Serv. Technol. Manag. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Jiejian Feng, Michael Zhang |
Dynamic quotation of leadtime and price for a Make-To-Order system with multiple customer classes and perfect information on customer preferences. |
Eur. J. Oper. Res. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Samira Khodabandehlou, Mahmoud Zivari Rahman |
Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior. |
J. Syst. Inf. Technol. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Ju-Young M. Kang |
Customer interface design for customer co-creation in the social era. |
Comput. Hum. Behav. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Bjoern Hoeber, Mario Schaarschmidt |
Transforming from service providers to solution providers: implications for provider-customer relationships and customer-induced solution innovation. |
Int. J. Technol. Manag. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Sujata Joshi, Sanjay Bhatia, Kiran Raikar, Harmanpreet Pall |
Customer experience and associated customer behaviour in end user devices and technologies (smartphones, mobile internet, mobile financial services). |
Int. J. High Perform. Comput. Netw. |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Amit Sangroya, Pratik Saini, C. Anantaram |
Chatbot as an Intermediary between a Customer and the Customer Care Ecosystem. |
MEDES |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Nielsen L. R. Machado, Duncan D. A. Ruiz |
Customer: A novel customer churn prediction method based on mobile application usage. |
IWCMC |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner |
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network. |
ECIS |
2017 |
DBLP BibTeX RDF |
|
16 | Hong Lin, Yan Chen, Jiakui Zhao, Zhongping Xu, Yuze Chen, Jian Liu, Hong Ouyang, Bao Yuan, Genxin Xiong |
Research on methods of improving customer profile in electric power marketing based on big data analysis of customer's electricity address. |
ICNC-FSKD |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Qian Li, Xiu-cun Wang |
A Study on the Influence of Engagement Marketing Strategy on Customer Perceived Support and Willingness to Customer Engagement. |
ICEBE |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Sunghun Chung, Animesh Animesh, Kunsoo Han |
Customer Attitude from Social Media, Customer Satisfaction Index, and Firm Value. |
ICIS |
2017 |
DBLP BibTeX RDF |
|
16 | Yuta Kaneko, Shinya Miyazaki, Katsutoshi Yada |
The Influence of Customer Movement between Sales Areas on Sales Amount: A Dynamic Bayesian Model of the In-store Customer Movement and Sales Relationship. |
KES |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xin Deng |
Big data technology and ethics considerations in customer behavior and customer feedback mining. |
IEEE BigData |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Qi Ye Li, Ching-Hung Lee, Chun-Hsien Chen, Yu-Chi Lee, Fan Li 0015 |
Dynamic Enhancement for Customer Experience by Incorporating Customer Experience Journey Map and Service Assembly Concept. |
TE |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xin Li, Tong Liu, Yi-Wen Chen |
The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior. |
ICETC |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Qian Li, Xiu-cun Wang |
The impact of different perceived support dimensions of mobile media APP users on customer commitment and customer recommendation. |
ISI |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Leonidas Katelaris, Marinos Themistocleous |
Predicting Customer Churn: Customer Behavior Forecasting for Subscription-Based Organizations. |
EMCIS |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Ulrich Bretschneider, Shkodran Zogaj |
Exploring Strategies for Capturing Customer's Tacit Knowledge in Customer Integration Methods. |
Int. J. Knowl. Manag. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Samer Alhawari, Haroun Alryalat, Hana Hunaiti |
An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction. |
Int. J. Serv. Sci. Manag. Eng. Technol. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Deepa Ittimani Tholath, Fr. Casimirraj S. J. |
Customer Journey Maps for Demographic Online Customer Profiles. |
Int. J. Virtual Communities Soc. Netw. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | German F. Retana, Chris Forman, Dongjun Wu |
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment. |
Manuf. Serv. Oper. Manag. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi |
Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling. |
EAI Endorsed Trans. Serious Games |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Tsz-Wai Lui, Gabriele Piccoli |
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance. |
ACM Trans. Manag. Inf. Syst. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Long Pham, Phan Dien Vy |
Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam. |
Int. J. Strateg. Decis. Sci. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Ching-Fu Chen, Jing-Ping Wang |
Customer participation, value co-creation and customer loyalty - A case of airline online check-in system. |
Comput. Hum. Behav. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Graeme McLean, Alan Wilson 0002 |
Evolving the online customer experience ... is there a role for online customer support? |
Comput. Hum. Behav. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Ahmed AlHarbi, Ciara Heavin, Fergal Carton |
Improving customer oriented decision making through the customer interaction approach. |
J. Decis. Syst. |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli |
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. |
UMAP |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Mingyan Wang, Jinwei Cao, Wenbo Guo 0003 |
What Motivates Online Customer Review Behaviors? A Framework Combining Customer-driven, Vendor-driven, and Website-driven Motivations. |
AMCIS |
2016 |
DBLP BibTeX RDF |
|
16 | Weekij Sachamanorom, Dai Senoo |
Voice of the Customer through Customer Cocreation: the Case of Fuji Xerox Japan. |
PACIS |
2016 |
DBLP BibTeX RDF |
|
16 | Julia Klier, Mathias Klier, Georg Lindner |
Social Engagement and Customer Profitability in Online Customer Networks. |
ECIS |
2016 |
DBLP BibTeX RDF |
|
16 | John R. Talburt, Salomon de Jagger, Wynand Nortje, Fumiko Kobayashi, Leslie Culpepper |
Getting to Customer Dialog: An Architecture for Extending Data Governance to Customer Communications Management. |
ICIQ |
2016 |
DBLP BibTeX RDF |
|
16 | Ashish K. Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan |
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies. |
I3E |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Swaleha Peeroo, Martin Samy, Brian Jones |
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart. |
I3E |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Emma M. Sánchez, Julio B. Clempner, Alexander S. Poznyak |
Solving the mean-variance customer portfolio in Markov chains using iterated quadratic/Lagrange programming: A credit-card customer limits approach. |
Expert Syst. Appl. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Anteneh Ayanso, Kaveepan Lertwachara |
Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach. |
J. Comput. Inf. Syst. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Samer Alhawari |
An empirical study on customer retention and customer loyalty. |
Int. J. Inf. Syst. Chang. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Mei-Ju Lin, Wei-Tsong Wang |
Explaining Online Customer Repurchase Intentions from a Relationship-Marketing Perspective: An Integration of the 4Rs Marketing Strategy and Customer Trust. |
J. Organ. End User Comput. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Kinshuk Jerath, Anuj Kumar, Serguei Netessine |
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. |
Manuf. Serv. Oper. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Puneet Manchanda, Grant Packard, Adithya Pattabhiramaiah |
Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community. |
Mark. Sci. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Tibert Verhagen, Erik Swen, Frans Feldberg, Jani Merikivi |
Benefitting from virtual customer environments: An empirical study of customer engagement. |
Comput. Hum. Behav. |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Kailiang Zhang, Yumi Asahi |
The Research of the Influence of Customer Perceived Value to Customer Satisfaction in Mobile Games. |
HCI (4) |
2015 |
DBLP DOI BibTeX RDF |
|
16 | Janek Benthaus, Felix Neufeld |
Responding to Customer Demand: Investigating Customer Agility of Financial Institutions. |
AMCIS |
2015 |
DBLP BibTeX RDF |
|
16 | Jessica Braojos-Gomez, Jose Benitez-Amado, Francisco Javier Lloréns Montes |
Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement. |
PACIS |
2015 |
DBLP BibTeX RDF |
|