Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
16 | Neslihan Özal, Jürgen Münch |
How to Conduct Customer Interviews? A Workshop Format for Teaching Customer Interview Skills. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSOB ![In: Software Business - 11th International Conference, ICSOB 2020, Karlskrona, Sweden, November 16-18, 2020, Proceedings, pp. 118-133, 2020, Springer, 978-3-030-67291-1. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Hisashi Masuda |
Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICServ ![In: Serviceology for Services - 7th International Conference, ICServ 2020, Osaka, Japan, March 13-15, 2020, Proceedings, pp. 143-156, 2020, Springer, 978-981-15-3117-0. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Tu Kha Huynh, Hai-Duong Le, Van Sinh Nguyen, Ha Manh Tran |
Applying Peer-to-Peer Networks for Decentralized Customer-to-Customer Ecommerce Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FDSE (CCIS Volume) ![In: Future Data and Security Engineering. Big Data, Security and Privacy, Smart City and Industry 4.0 Applications - 7th International Conference, FDSE 2020, Quy Nhon, Vietnam, November 25-27, 2020, Proceedings, pp. 21-34, 2020, Springer, 978-981-33-4369-6. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Qiang Wei, Xiaowei Shi, Quan Li, Guoqing Chen |
Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: From a Perspective of Matching Customer Comment and Agent Note. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 53rd Hawaii International Conference on System Sciences, HICSS 2020, Maui, Hawaii, USA, January 7-10, 2020, pp. 1-10, 2020, ScholarSpace. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP BibTeX RDF |
|
16 | Phan Duy Hung, Do Quang Dat |
Analysing Effects of Customer Clustering for Customer's Account Balance Forecasting. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCCI ![In: Computational Collective Intelligence - 12th International Conference, ICCCI 2020, Da Nang, Vietnam, November 30 - December 3, 2020, Proceedings, pp. 255-266, 2020, Springer, 978-3-030-63006-5. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad |
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONVERSATIONS ![In: Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers, pp. 205-218, 2020, Springer, 978-3-030-68287-3. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Tolgahan Satici, Merve Bekler |
Customer Segmentation and Customer Churn Analysis System for Insurance Companies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIU ![In: 28th Signal Processing and Communications Applications Conference, SIU 2020, Gaziantep, Turkey, October 5-7, 2020, pp. 1-4, 2020, IEEE, 978-1-7281-7206-4. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP DOI BibTeX RDF |
|
16 | Jin Zhang 0017, Jilong Zhang, Mingyue Zhang |
From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Decis. Support Syst. ![In: Decis. Support Syst. 127, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Nedra Bahri-Ammari, Anil Bilgihan |
Customer retention to mobile telecommunication service providers: the roles of perceived justice and customer loyalty program. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Mob. Commun. ![In: Int. J. Mob. Commun. 17(1), pp. 82-107, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Rainer Alt, Jan Fabian Ehmke, Reinhold Haux, Tino Henke, Dirk Christian Mattfeld, Andreas Oberweis, Barbara Paech, Alfred Winter |
Towards customer-induced service orchestration - requirements for the next step of customer orientation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Mark. ![In: Electron. Mark. 29(1), pp. 79-91, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Pankaj Gupta 0001, Mukesh Kumar Mehlawat, Divya Mahajan 0002 |
Multi-objective optimization framework for software maintenance, component evaluation and selection involving outsourcing, redundancy and customer to customer relationship. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Sci. ![In: Inf. Sci. 483, pp. 21-52, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Atieh Poushneh, Arturo Z. Vasquez-Parraga |
Emotional Bonds with Technology: The Impact of Customer Readiness on Upgrade Intention, Brand Loyalty, and Affective Commitment through Mediation Impact of Customer Value. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Theor. Appl. Electron. Commer. Res. ![In: J. Theor. Appl. Electron. Commer. Res. 14(2), 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hioroshi Koga |
An Essay on the Taxonomy and Trajectory of Social Media Marketing: From Customer Information to Customer Experience. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Rev. Socionetwork Strateg. ![In: Rev. Socionetwork Strateg. 13(1), pp. 19-31, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Makoto Morisada, Yukihiro Miwa, Wirawan Dony Dahana |
Identifying valuable customer segments in online fashion markets: An implication for customer tier programs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 33, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Tao Chen 0016, Wencong Su |
Indirect Customer-to-Customer Energy Trading With Reinforcement Learning. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Smart Grid ![In: IEEE Trans. Smart Grid 10(4), pp. 4338-4348, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo Muñoz, Oscar Avila |
A model to assess customer alignment through customer experience concepts - Preprint version. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1905.02356, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP BibTeX RDF |
|
16 | Lucia Larise Stavarache, Donatas Narbutis, Toyotaro Suzumura, Ray Harishankar, Augustas Zaltauskas |
Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddings. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1912.07701, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP BibTeX RDF |
|
16 | Li-Chen Cheng, Chia-Chi Wu, Chih-Yi Chen |
Behavior Analysis of Customer Churn for a Customer Relationship System: An Empirical Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Glob. Inf. Manag. ![In: J. Glob. Inf. Manag. 27(1), pp. 111-127, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hashim Zameer, Ying Wang 0006, Humaira Yasmeen, Waqas Ahmed |
Modeling the Role of Service Quality, Customer Satisfaction and Customer Loyalty in Building Service Brand Equity. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Asian Bus. Inf. Manag. ![In: Int. J. Asian Bus. Inf. Manag. 10(2), pp. 55-72, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hassan Shakil Bhatti, Tayyaba Hassan |
The influence of customer experience on customer loyalty for the mobile telecommunication services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONF-IRM ![In: 2019 International Conference on Information Resources Management - ICT Research for the New Connected World, CONF-IRM 2019, Auckland, New Zealand, May 27-29, 2019, pp. 8, 2019. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP BibTeX RDF |
|
16 | Kai-Fu Yang, Hao-Wei Yang, Chao-Hung Huang, Jui-Yi Yang, Wen-Yu Chang |
Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIBE ![In: Proceedings of the 5th International Conference on Industrial and Business Engineering, ICIBE 2019, Hong Kong, SAR, China, September 27-29, 2019, pp. 117-122, 2019, ACM, 978-1-4503-7653-2. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Langtao Chen |
The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW Companion ![In: Companion Publication of the 2019 ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2019, Austin, TX, USA, November 09-13, 2019, pp. 171-174, 2019, ACM, 978-1-4503-6692-2. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo Muñoz, Oscar Avila |
A Model to Assess Customer Alignment Through Customer Experience Concepts. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BIS (Workshops) ![In: Business Information Systems Workshops - BIS 2019 International Workshops, Seville, Spain, June 26-28, 2019, Revised Papers, pp. 339-351, 2019, Springer, 978-3-030-36690-2. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Frederik Simon Bäumer, Bianca Buff |
How to Boost Customer Relationship Management via Web Mining Benefiting from the Glass Customer's Openness. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DATA ![In: Proceedings of the 8th International Conference on Data Science, Technology and Applications, DATA 2019, Prague, Czech Republic, July 26-28, 2019., pp. 129-136, 2019, SciTePress, 978-989-758-377-3. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Patrick Cornelissen, Robin Effing, Ton A. M. Spil |
Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Digital Transformation for a Sustainable Society in the 21st Century - 18th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2019, Trondheim, Norway, September 18-20, 2019, Proceedings, pp. 13-24, 2019, Springer, 978-3-030-29373-4. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Tobias M. Lohse, Jan Kemper |
Online Customer Reviews as Driver of Customer Loyalty. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIS ![In: Proceedings of the 40th International Conference on Information Systems, ICIS 2019, Munich, Germany, December 15-18, 2019, 2019, Association for Information Systems, 978-0-9966831-9-7. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP BibTeX RDF |
|
16 | Sharon Grubner Hasson, John Piorkowski, Ian McCulloh |
Social media as a main source of customer feedback: alternative to customer satisfaction surveys. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ASONAM ![In: ASONAM '19: International Conference on Advances in Social Networks Analysis and Mining, Vancouver, British Columbia, Canada, 27-30 August, 2019, pp. 829-832, 2019, ACM, 978-1-4503-6868-1. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Dung Phuong Hoang |
Explaining and Anticipating Customer Attitude Towards Brand Communication and Customer Loyalty: An Empirical Study in Vietnam's ATM Banking Service Context. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECONVN ![In: Beyond Traditional Probabilistic Methods in Economics, ECONVN 2019, International Econometric Conference of Vietnam, Ho Chi Minh City, Vietnam, 14-16 January, 2019, pp. 377-401, 2019, Springer, 978-3-030-04199-1. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | David Chalupa, Peter Nielsen, Zbigniew Antoni Banaszak, Grzegorz Bocewicz |
A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISAT (1) ![In: Information Systems Architecture and Technology: Proceedings of 40th Anniversary International Conference on Information Systems Architecture and Technology - ISAT 2019 - Part I, Wrocław, Poland, 15-17 September, 2019., pp. 68-77, 2019, Springer, 978-3-030-30439-3. The full citation details ...](Pics/full.jpeg) |
2019 |
DBLP DOI BibTeX RDF |
|
16 | Hsiaoping Yeh, Tsung-Sheng Chang |
Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Syst. Serv. Sect. ![In: Int. J. Inf. Syst. Serv. Sect. 10(1), pp. 16-27, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Loukas K. Tsironis |
Identifying Customer Satisfaction: The Mystery Customer Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Knowl. Based Organ. ![In: Int. J. Knowl. Based Organ. 8(3), pp. 1-27, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann |
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIS Q. ![In: MIS Q. 42(2), 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | María Óskarsdóttir, Bart Baesens, Jan Vanthienen |
Profit-Based Model Selection for Customer Retention Using Individual Customer Lifetime Values. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Big Data ![In: Big Data 6(1), pp. 53-65, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Fang Wang, Hua Li, Aijun Liu |
A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Intell. Manuf. ![In: J. Intell. Manuf. 29(1), pp. 211-225, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena |
A review of service quality and service delivery: Towards a customer co-production and customer-integration approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 24(1), pp. 295-328, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ya-Ling Wu, Eldon Y. Li |
Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Internet Res. ![In: Internet Res. 28(1), pp. 74-104, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Xiaojun Chen 0006, Yixiang Fang, Min Yang 0007, Feiping Nie 0001, Zhou Zhao, Joshua Zhexue Huang |
PurTreeClust: A Clustering Algorithm for Customer Segmentation from Massive Customer Transaction Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Knowl. Data Eng. ![In: IEEE Trans. Knowl. Data Eng. 30(3), pp. 559-572, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya |
Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/1811.00379, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
16 | Kaveh Khalili Damghani, Farshid Abdi, Shaghayegh Abolmakarem |
Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Appl. Soft Comput. ![In: Appl. Soft Comput. 73, pp. 816-828, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Haixia Lv, Guang Yu, Gang Wu |
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Technol. Manag. ![In: Int. J. Inf. Technol. Manag. 17(3), pp. 170-183, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Sean Skaarup, Carolan Mclarney |
How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Strateg. Decis. Sci. ![In: Int. J. Strateg. Decis. Sci. 9(4), pp. 32-46, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Pantea Foroudi, Suraksha Gupta, Uthayasankar Sivarajah, Amanda Broderick |
Investigating the effects of smart technology on customer dynamics and customer experience. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 80, pp. 271-282, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ying Yuan, Jun-Ho Huh |
A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mob. Inf. Syst. ![In: Mob. Inf. Syst. 2018, pp. 7698648:1-7698648:19, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Lei Duan, Lu Liu, Guozhu Dong, Jyrki Nummenmaa, Tingting Wang, Pan Qin, Hao Yang |
Mining distinguishing customer focus sets from online customer reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Computing ![In: Computing 100(4), pp. 335-351, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Adi Markus Riyanto, Agus Achmad Suhendra |
Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IMMS ![In: Proceedings of the 2018 International Conference on Information Management & Management Science, IMMS 2018, Chengdu, China, August 25-27, 2018, pp. 67-72, 2018, ACM, 978-1-4503-6486-7. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Somayeh Moazeni, Rodrigo Andrade |
A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BigData Congress ![In: 2018 IEEE International Congress on Big Data, BigData Congress 2018, San Francisco, CA, USA, July 2-7, 2018, pp. 66-73, 2018, IEEE Computer Society, 978-1-5386-7232-7. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya |
Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICON ![In: Proceedings of the 15th International Conference on Natural Language Processing, ICON 2018, International Institute of Information Technology, Hyderabad, India, 15-18 December, 2018, pp. 183-192, 2018, NLP Association of India. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
16 | Sho Hattori, Takafumi Kanazawa, Daiki Kuromi |
Customer Review-Based Imitative Dynamics with Reference to Another Customer's Evaluation on Current Action. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SMC ![In: IEEE International Conference on Systems, Man, and Cybernetics, SMC 2018, Miyazaki, Japan, October 7-10, 2018, pp. 1587-1592, 2018, IEEE, 978-1-5386-6650-0. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Felix Gras, Pascal Ravesteyn, Marlies van Steenbergen, Roland Bijvank |
Business Customer eXperience Alignment Framework: Improving Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bled eConference ![In: 31st Bled eConference: Digital Transformation: Meeting the Challenges, Bled, Slovenia, June 17-20, 2018, pp. 17, 2018, University of Maribor Press / Association for Information Systems, 978-961-286-170-4. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP BibTeX RDF |
|
16 | Katharina Blöcher, Rainer Alt |
An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IESS ![In: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, pp. 45-58, 2018, Springer, 978-3-030-00712-6. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Leonardo X. Kuffo, Carmen Vaca, Edgar Izquierdo, Juan Carlos Bustamante 0003 |
Know your customer: Detection of Customer Experience (CX) in Social Platforms using Text Categorization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE BigData ![In: IEEE International Conference on Big Data (IEEE BigData 2018), Seattle, WA, USA, December 10-13, 2018, pp. 4086-4094, 2018, IEEE, 978-1-5386-5035-6. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Itaru Kuramoto, Jun Baba, Kohei Ogawa, Yuichiro Yoshikawa, Takayuki Kawabata, Hiroshi Ishiguro |
Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HAI ![In: Proceedings of the 6th International Conference on Human-Agent Interaction, HAI 2018, Southampton, United Kingdom, December 15-18, 2018, pp. 114-121, 2018, ACM, 978-1-4503-5953-5. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Ying Yuan, Jun-Ho Huh |
A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface with Solutions for Picture Works Copyright. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MUE/FutureTech ![In: Advanced Multimedia and Ubiquitous Engineering - MUE/FutureTech 2018, Salerno, Italy, 23-25 April 2018, pp. 741-746, 2018, Springer, 978-981-13-1327-1. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
16 | Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner, Lea Thiel |
Customer lifetime network value: customer valuation in the context of network effects. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Mark. ![In: Electron. Mark. 27(4), pp. 307-328, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Mingli Zhang, Lingyun Guo, Mu Hu, Wenhua Liu |
Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Manag. ![In: Int. J. Inf. Manag. 37(3), pp. 229-240, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xian-Ying Xu, Shi-Yu Wu, Hao Jing |
Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Serv. Technol. Manag. ![In: Int. J. Serv. Technol. Manag. 23(3), pp. 219-236, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Jiejian Feng, Michael Zhang |
Dynamic quotation of leadtime and price for a Make-To-Order system with multiple customer classes and perfect information on customer preferences. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Eur. J. Oper. Res. ![In: Eur. J. Oper. Res. 258(1), pp. 334-342, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Samira Khodabandehlou, Mahmoud Zivari Rahman |
Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Syst. Inf. Technol. ![In: J. Syst. Inf. Technol. 19(1/2), pp. 65-93, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Ju-Young M. Kang |
Customer interface design for customer co-creation in the social era. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 73, pp. 554-567, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Bjoern Hoeber, Mario Schaarschmidt |
Transforming from service providers to solution providers: implications for provider-customer relationships and customer-induced solution innovation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Technol. Manag. ![In: Int. J. Technol. Manag. 73(1/2/3), pp. 65-90, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Sujata Joshi, Sanjay Bhatia, Kiran Raikar, Harmanpreet Pall |
Customer experience and associated customer behaviour in end user devices and technologies (smartphones, mobile internet, mobile financial services). ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. High Perform. Comput. Netw. ![In: Int. J. High Perform. Comput. Netw. 10(1/2), pp. 118-126, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Amit Sangroya, Pratik Saini, C. Anantaram |
Chatbot as an Intermediary between a Customer and the Customer Care Ecosystem. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MEDES ![In: Proceedings of the 9th International Conference on Management of Digital EcoSystems, MEDES 2017, Bangkok, Thailand, November 07-10, 2017, pp. 128-133, 2017, ACM. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Nielsen L. R. Machado, Duncan D. A. Ruiz |
Customer: A novel customer churn prediction method based on mobile application usage. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IWCMC ![In: 13th International Wireless Communications and Mobile Computing Conference, IWCMC 2017, Valencia, Spain, June 26-30, 2017, pp. 2146-2151, 2017, IEEE, 978-1-5090-4372-9. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner |
The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: 25th European Conference on Information Systems, ECIS 2017, Guimarães, Portugal, June 5-10, 2017, pp. 134, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP BibTeX RDF |
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16 | Hong Lin, Yan Chen, Jiakui Zhao, Zhongping Xu, Yuze Chen, Jian Liu, Hong Ouyang, Bao Yuan, Genxin Xiong |
Research on methods of improving customer profile in electric power marketing based on big data analysis of customer's electricity address. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICNC-FSKD ![In: 13th International Conference on Natural Computation, Fuzzy Systems and Knowledge Discovery, ICNC-FSKD 2017, Guilin, China, July 29-31, 2017, pp. 2129-2136, 2017, IEEE, 978-1-5386-2165-3. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Qian Li, Xiu-cun Wang |
A Study on the Influence of Engagement Marketing Strategy on Customer Perceived Support and Willingness to Customer Engagement. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEBE ![In: 14th IEEE International Conference on e-Business Engineering, ICEBE 2017, Shanghai, China, November 4-6, 2017, pp. 166-171, 2017, IEEE Computer Society, 978-1-5386-1412-9. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Sunghun Chung, Animesh Animesh, Kunsoo Han |
Customer Attitude from Social Media, Customer Satisfaction Index, and Firm Value. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIS ![In: Proceedings of the International Conference on Information Systems - Transforming Society with Digital Innovation, ICIS 2017, Seoul, South Korea, December 10-13, 2017, 2017, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP BibTeX RDF |
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16 | Yuta Kaneko, Shinya Miyazaki, Katsutoshi Yada |
The Influence of Customer Movement between Sales Areas on Sales Amount: A Dynamic Bayesian Model of the In-store Customer Movement and Sales Relationship. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES ![In: Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 21st International Conference KES-2017, Marseille, France, 6-8 September 2017., pp. 1845-1854, 2017, Elsevier. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xin Deng |
Big data technology and ethics considerations in customer behavior and customer feedback mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE BigData ![In: 2017 IEEE International Conference on Big Data (IEEE BigData 2017), Boston, MA, USA, December 11-14, 2017, pp. 3924-3927, 2017, IEEE Computer Society, 978-1-5386-2715-0. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Qi Ye Li, Ching-Hung Lee, Chun-Hsien Chen, Yu-Chi Lee, Fan Li 0015 |
Dynamic Enhancement for Customer Experience by Incorporating Customer Experience Journey Map and Service Assembly Concept. ![Search on Bibsonomy](Pics/bibsonomy.png) |
TE ![In: Transdisciplinary Engineering: A Paradigm Shift - Proceedings of the 24th ISPE Inc. International Conference on Transdisciplinary Engineering, TE 2017, Singapore, July 10-14, 2017, pp. 860-867, 2017, IOS Press, 978-1-61499-778-8. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Xin Li, Tong Liu, Yi-Wen Chen |
The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICETC ![In: Proceedings of the 9th International Conference on Education Technology and Computers, ICETC 2017, Barcelona, Spain, December 20-22, 2017, pp. 223-227, 2017, ACM, 978-1-4503-5435-6. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
16 | Qian Li, Xiu-cun Wang |
The impact of different perceived support dimensions of mobile media APP users on customer commitment and customer recommendation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISI ![In: 2017 IEEE International Conference on Intelligence and Security Informatics, ISI 2017, Beijing, China, July 22-24, 2017, pp. 146-148, 2017, IEEE, 978-1-5090-6727-5. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Leonidas Katelaris, Marinos Themistocleous |
Predicting Customer Churn: Customer Behavior Forecasting for Subscription-Based Organizations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EMCIS ![In: Information Systems - 14th European, Mediterranean, and Middle Eastern Conference, EMCIS 2017, Coimbra, Portugal, September 7-8, 2017, Proceedings, pp. 128-135, 2017, Springer, 978-3-319-65929-9. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
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16 | Ulrich Bretschneider, Shkodran Zogaj |
Exploring Strategies for Capturing Customer's Tacit Knowledge in Customer Integration Methods. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Knowl. Manag. ![In: Int. J. Knowl. Manag. 12(2), pp. 1-19, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Samer Alhawari, Haroun Alryalat, Hana Hunaiti |
An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Serv. Sci. Manag. Eng. Technol. ![In: Int. J. Serv. Sci. Manag. Eng. Technol. 7(4), pp. 1-20, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Deepa Ittimani Tholath, Fr. Casimirraj S. J. |
Customer Journey Maps for Demographic Online Customer Profiles. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Virtual Communities Soc. Netw. ![In: Int. J. Virtual Communities Soc. Netw. 8(1), pp. 1-18, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | German F. Retana, Chris Forman, Dongjun Wu |
Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manuf. Serv. Oper. Manag. ![In: Manuf. Serv. Oper. Manag. 18(1), pp. 34-50, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi |
Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EAI Endorsed Trans. Serious Games ![In: EAI Endorsed Trans. Serious Games 3(8), pp. e1, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Tsz-Wai Lui, Gabriele Piccoli |
The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Trans. Manag. Inf. Syst. ![In: ACM Trans. Manag. Inf. Syst. 7(1), pp. 2:1-2:15, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Long Pham, Phan Dien Vy |
Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Strateg. Decis. Sci. ![In: Int. J. Strateg. Decis. Sci. 7(1), pp. 1-17, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Ching-Fu Chen, Jing-Ping Wang |
Customer participation, value co-creation and customer loyalty - A case of airline online check-in system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 62, pp. 346-352, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
|
16 | Graeme McLean, Alan Wilson 0002 |
Evolving the online customer experience ... is there a role for online customer support? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 60, pp. 602-610, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Ahmed AlHarbi, Ciara Heavin, Fergal Carton |
Improving customer oriented decision making through the customer interaction approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Decis. Syst. ![In: J. Decis. Syst. 25(Supplement), pp. 50-63, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli |
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features. ![Search on Bibsonomy](Pics/bibsonomy.png) |
UMAP ![In: Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization, UMAP 2016, Halifax, NS, Canada, July 13 - 17, 2016, pp. 115-119, 2016, ACM, 978-1-4503-4368-8. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Mingyan Wang, Jinwei Cao, Wenbo Guo 0003 |
What Motivates Online Customer Review Behaviors? A Framework Combining Customer-driven, Vendor-driven, and Website-driven Motivations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 22nd Americas Conference on Information Systems, AMCIS 2016, San Diego, CA, USA, August 11-14, 2016, 2016, Association for Information Systems, 978-0-9966831-2-8. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP BibTeX RDF |
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16 | Weekij Sachamanorom, Dai Senoo |
Voice of the Customer through Customer Cocreation: the Case of Fuji Xerox Japan. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: 20th Pacific Asia Conference on Information Systems, PACIS 2016, Chiayi, Taiwan, June 27 - July 1, 2016, pp. 147, 2016, 9789860491029. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP BibTeX RDF |
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16 | Julia Klier, Mathias Klier, Georg Lindner |
Social Engagement and Customer Profitability in Online Customer Networks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: 24th European Conference on Information Systems, ECIS 2016, Istanbul, Turkey, June 12-15, 2016, pp. Research Paper 69, 2016. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP BibTeX RDF |
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16 | John R. Talburt, Salomon de Jagger, Wynand Nortje, Fumiko Kobayashi, Leslie Culpepper |
Getting to Customer Dialog: An Architecture for Extending Data Governance to Customer Communications Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIQ ![In: Proceedings of the 21st International Conference on Information Quality, ICIQ 2016, Ciudad Real, Spain, June 22-23, 2016., pp. 157-165, 2016, Alarcos Research Group (UCLM). The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP BibTeX RDF |
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16 | Ashish K. Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan |
Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings, pp. 173-182, 2016, Springer, 978-3-319-45233-3. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Swaleha Peeroo, Martin Samy, Brian Jones |
Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E ![In: Social Media: The Good, the Bad, and the Ugly - 15th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2016, Swansea, UK, September 13-15, 2016, Proceedings, pp. 146-156, 2016, Springer, 978-3-319-45233-3. The full citation details ...](Pics/full.jpeg) |
2016 |
DBLP DOI BibTeX RDF |
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16 | Emma M. Sánchez, Julio B. Clempner, Alexander S. Poznyak |
Solving the mean-variance customer portfolio in Markov chains using iterated quadratic/Lagrange programming: A credit-card customer limits approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 42(12), pp. 5315-5327, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Anteneh Ayanso, Kaveepan Lertwachara |
Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Comput. Inf. Syst. ![In: J. Comput. Inf. Syst. 55(4), pp. 73-80, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Samer Alhawari |
An empirical study on customer retention and customer loyalty. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Syst. Chang. Manag. ![In: Int. J. Inf. Syst. Chang. Manag. 7(3), pp. 183-202, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Mei-Ju Lin, Wei-Tsong Wang |
Explaining Online Customer Repurchase Intentions from a Relationship-Marketing Perspective: An Integration of the 4Rs Marketing Strategy and Customer Trust. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Organ. End User Comput. ![In: J. Organ. End User Comput. 27(3), pp. 1-26, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Kinshuk Jerath, Anuj Kumar, Serguei Netessine |
An Information Stock Model of Customer Behavior in Multichannel Customer Support Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Manuf. Serv. Oper. Manag. ![In: Manuf. Serv. Oper. Manag. 17(3), pp. 368-383, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Puneet Manchanda, Grant Packard, Adithya Pattabhiramaiah |
Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mark. Sci. ![In: Mark. Sci. 34(3), pp. 367-387, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Tibert Verhagen, Erik Swen, Frans Feldberg, Jani Merikivi |
Benefitting from virtual customer environments: An empirical study of customer engagement. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Comput. Hum. Behav. ![In: Comput. Hum. Behav. 48, pp. 340-357, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Kailiang Zhang, Yumi Asahi |
The Research of the Influence of Customer Perceived Value to Customer Satisfaction in Mobile Games. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (4) ![In: Human Interface and the Management of Information. Information and Knowledge Design - 17th International Conference, HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part I, pp. 678-687, 2015, Springer, 978-3-319-20611-0. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
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16 | Janek Benthaus, Felix Neufeld |
Responding to Customer Demand: Investigating Customer Agility of Financial Institutions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 21st Americas Conference on Information Systems, AMCIS 2015, Puerto Rico, August 13-15, 2015, 2015, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP BibTeX RDF |
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16 | Jessica Braojos-Gomez, Jose Benitez-Amado, Francisco Javier Lloréns Montes |
Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: 19th Pacific Asia Conference on Information Systems, PACIS 2015, Singapore, July 5-9, 2015, pp. 41, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP BibTeX RDF |
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