Search results for "customer"

Hits ?▲	Authors	Title	Venue	Year	Link
16	Neslihan Özal, Jürgen Münch	How to Conduct Customer Interviews? A Workshop Format for Teaching Customer Interview Skills.	ICSOB	2020	DBLP DOI BibTeX RDF
16	Hisashi Masuda	Differences in Customer Delight Rating Linked to Customer Actions in Japanese and Foreign Residents Using Restaurant Services in Japan.	ICServ	2020	DBLP DOI BibTeX RDF
16	Tu Kha Huynh, Hai-Duong Le, Van Sinh Nguyen, Ha Manh Tran	Applying Peer-to-Peer Networks for Decentralized Customer-to-Customer Ecommerce Model.	FDSE (CCIS Volume)	2020	DBLP DOI BibTeX RDF
16	Qiang Wei, Xiaowei Shi, Quan Li, Guoqing Chen	Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: From a Perspective of Matching Customer Comment and Agent Note.	HICSS	2020	DBLP BibTeX RDF
16	Phan Duy Hung, Do Quang Dat	Analysing Effects of Customer Clustering for Customer's Account Balance Forecasting.	ICCCI	2020	DBLP DOI BibTeX RDF
16	Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad	Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?	CONVERSATIONS	2020	DBLP DOI BibTeX RDF
16	Tolgahan Satici, Merve Bekler	Customer Segmentation and Customer Churn Analysis System for Insurance Companies.	SIU	2020	DBLP DOI BibTeX RDF
16	Jin Zhang 0017, Jilong Zhang, Mingyue Zhang	From free to paid: Customer expertise and customer satisfaction on knowledge payment platforms.	Decis. Support Syst.	2019	DBLP DOI BibTeX RDF
16	Nedra Bahri-Ammari, Anil Bilgihan	Customer retention to mobile telecommunication service providers: the roles of perceived justice and customer loyalty program.	Int. J. Mob. Commun.	2019	DBLP DOI BibTeX RDF
16	Rainer Alt, Jan Fabian Ehmke, Reinhold Haux, Tino Henke, Dirk Christian Mattfeld, Andreas Oberweis, Barbara Paech, Alfred Winter	Towards customer-induced service orchestration - requirements for the next step of customer orientation.	Electron. Mark.	2019	DBLP DOI BibTeX RDF
16	Pankaj Gupta 0001, Mukesh Kumar Mehlawat, Divya Mahajan 0002	Multi-objective optimization framework for software maintenance, component evaluation and selection involving outsourcing, redundancy and customer to customer relationship.	Inf. Sci.	2019	DBLP DOI BibTeX RDF
16	Atieh Poushneh, Arturo Z. Vasquez-Parraga	Emotional Bonds with Technology: The Impact of Customer Readiness on Upgrade Intention, Brand Loyalty, and Affective Commitment through Mediation Impact of Customer Value.	J. Theor. Appl. Electron. Commer. Res.	2019	DBLP DOI BibTeX RDF
16	Hioroshi Koga	An Essay on the Taxonomy and Trajectory of Social Media Marketing: From Customer Information to Customer Experience.	Rev. Socionetwork Strateg.	2019	DBLP DOI BibTeX RDF
16	Makoto Morisada, Yukihiro Miwa, Wirawan Dony Dahana	Identifying valuable customer segments in online fashion markets: An implication for customer tier programs.	Electron. Commer. Res. Appl.	2019	DBLP DOI BibTeX RDF
16	Tao Chen 0016, Wencong Su	Indirect Customer-to-Customer Energy Trading With Reinforcement Learning.	IEEE Trans. Smart Grid	2019	DBLP DOI BibTeX RDF
16	Leonardo Muñoz, Oscar Avila	A model to assess customer alignment through customer experience concepts - Preprint version.	CoRR	2019	DBLP BibTeX RDF
16	Lucia Larise Stavarache, Donatas Narbutis, Toyotaro Suzumura, Ray Harishankar, Augustas Zaltauskas	Exploring Multi-Banking Customer-to-Customer Relations in AML Context with Poincaré Embeddings.	CoRR	2019	DBLP BibTeX RDF
16	Li-Chen Cheng, Chia-Chi Wu, Chih-Yi Chen	Behavior Analysis of Customer Churn for a Customer Relationship System: An Empirical Case Study.	J. Glob. Inf. Manag.	2019	DBLP DOI BibTeX RDF
16	Hashim Zameer, Ying Wang 0006, Humaira Yasmeen, Waqas Ahmed	Modeling the Role of Service Quality, Customer Satisfaction and Customer Loyalty in Building Service Brand Equity.	Int. J. Asian Bus. Inf. Manag.	2019	DBLP DOI BibTeX RDF
16	Hassan Shakil Bhatti, Tayyaba Hassan	The influence of customer experience on customer loyalty for the mobile telecommunication services.	CONF-IRM	2019	DBLP BibTeX RDF
16	Kai-Fu Yang, Hao-Wei Yang, Chao-Hung Huang, Jui-Yi Yang, Wen-Yu Chang	Research on the Service Quality, Customer Satisfaction and Customer Loyalty-Taking Corporate Image as a Moderating Variable.	ICIBE	2019	DBLP DOI BibTeX RDF
16	Langtao Chen	The Impact of the Content of Online Customer Reviews on Customer Satisfaction: Evidence from Yelp Reviews.	CSCW Companion	2019	DBLP DOI BibTeX RDF
16	Leonardo Muñoz, Oscar Avila	A Model to Assess Customer Alignment Through Customer Experience Concepts.	BIS (Workshops)	2019	DBLP DOI BibTeX RDF
16	Frederik Simon Bäumer, Bianca Buff	How to Boost Customer Relationship Management via Web Mining Benefiting from the Glass Customer's Openness.	DATA	2019	DBLP DOI BibTeX RDF
16	Patrick Cornelissen, Robin Effing, Ton A. M. Spil	Care About Your Customer: A Use and Gratification Study Regarding Co-creation and Customer Engagement on Facebook.	I3E	2019	DBLP DOI BibTeX RDF
16	Tobias M. Lohse, Jan Kemper	Online Customer Reviews as Driver of Customer Loyalty.	ICIS	2019	DBLP BibTeX RDF
16	Sharon Grubner Hasson, John Piorkowski, Ian McCulloh	Social media as a main source of customer feedback: alternative to customer satisfaction surveys.	ASONAM	2019	DBLP DOI BibTeX RDF
16	Dung Phuong Hoang	Explaining and Anticipating Customer Attitude Towards Brand Communication and Customer Loyalty: An Empirical Study in Vietnam's ATM Banking Service Context.	ECONVN	2019	DBLP DOI BibTeX RDF
16	David Chalupa, Peter Nielsen, Zbigniew Antoni Banaszak, Grzegorz Bocewicz	A Large-Scale Customer-Facility Network Model for Customer Service Centre Location Applications.	ISAT (1)	2019	DBLP DOI BibTeX RDF
16	Hsiaoping Yeh, Tsung-Sheng Chang	Mining Customer Shopping Behavior: A Method Encoding Customer Purchase Decision Attitude.	Int. J. Inf. Syst. Serv. Sect.	2018	DBLP DOI BibTeX RDF
16	Loukas K. Tsironis	Identifying Customer Satisfaction: The Mystery Customer Approach.	Int. J. Knowl. Based Organ.	2018	DBLP DOI BibTeX RDF
16	Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann	When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry.	MIS Q.	2018	DBLP DOI BibTeX RDF
16	María Óskarsdóttir, Bart Baesens, Jan Vanthienen	Profit-Based Model Selection for Customer Retention Using Individual Customer Lifetime Values.	Big Data	2018	DBLP DOI BibTeX RDF
16	Fang Wang, Hua Li, Aijun Liu	A novel method for determining the key customer requirements and innovation goals in customer collaborative product innovation.	J. Intell. Manuf.	2018	DBLP DOI BibTeX RDF
16	Zyad M. Alzaydi, Ali Al-Hajla, Bang Nguyen, Chanaka Jayawardhena	A review of service quality and service delivery: Towards a customer co-production and customer-integration approach.	Bus. Process. Manag. J.	2018	DBLP DOI BibTeX RDF
16	Ya-Ling Wu, Eldon Y. Li	Marketing mix, customer value, and customer loyalty in social commerce: A stimulus-organism-response perspective.	Internet Res.	2018	DBLP DOI BibTeX RDF
16	Xiaojun Chen 0006, Yixiang Fang, Min Yang 0007, Feiping Nie 0001, Zhou Zhao, Joshua Zhexue Huang	PurTreeClust: A Clustering Algorithm for Customer Segmentation from Massive Customer Transaction Data.	IEEE Trans. Knowl. Data Eng.	2018	DBLP DOI BibTeX RDF
16	Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya	Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network.	CoRR	2018	DBLP BibTeX RDF
16	Kaveh Khalili Damghani, Farshid Abdi, Shaghayegh Abolmakarem	Hybrid soft computing approach based on clustering, rule mining, and decision tree analysis for customer segmentation problem: Real case of customer-centric industries.	Appl. Soft Comput.	2018	DBLP DOI BibTeX RDF
16	Haixia Lv, Guang Yu, Gang Wu	Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation.	Int. J. Inf. Technol. Manag.	2018	DBLP DOI BibTeX RDF
16	Sean Skaarup, Carolan Mclarney	How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction: The Case of AOL in India?	Int. J. Strateg. Decis. Sci.	2018	DBLP DOI BibTeX RDF
16	Pantea Foroudi, Suraksha Gupta, Uthayasankar Sivarajah, Amanda Broderick	Investigating the effects of smart technology on customer dynamics and customer experience.	Comput. Hum. Behav.	2018	DBLP DOI BibTeX RDF
16	Ying Yuan, Jun-Ho Huh	A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface.	Mob. Inf. Syst.	2018	DBLP DOI BibTeX RDF
16	Lei Duan, Lu Liu, Guozhu Dong, Jyrki Nummenmaa, Tingting Wang, Pan Qin, Hao Yang	Mining distinguishing customer focus sets from online customer reviews.	Computing	2018	DBLP DOI BibTeX RDF
16	Adi Markus Riyanto, Agus Achmad Suhendra	Literature review of three-dimensional customer perceived quality factors analysis in increasing customer satisfaction and behavioral intentions.	IMMS	2018	DBLP DOI BibTeX RDF
16	Somayeh Moazeni, Rodrigo Andrade	A Data-Driven Approach to Predict an Individual Customer's Call Arrival in Multichannel Customer Support Centers.	BigData Congress	2018	DBLP DOI BibTeX RDF
16	Hitesh Golchha, Deepak K. Gupta, Asif Ekbal, Pushpak Bhattacharyya	Helping each Other: A Framework for Customer-to-Customer Suggestion Mining using a Semi-supervised Deep Neural Network.	ICON	2018	DBLP BibTeX RDF
16	Sho Hattori, Takafumi Kanazawa, Daiki Kuromi	Customer Review-Based Imitative Dynamics with Reference to Another Customer's Evaluation on Current Action.	SMC	2018	DBLP DOI BibTeX RDF
16	Felix Gras, Pascal Ravesteyn, Marlies van Steenbergen, Roland Bijvank	Business Customer eXperience Alignment Framework: Improving Customer Satisfaction.	Bled eConference	2018	DBLP BibTeX RDF
16	Katharina Blöcher, Rainer Alt	An Approach for Customer-Centered Smart Service Innovation Based on Customer Data Management.	IESS	2018	DBLP DOI BibTeX RDF
16	Leonardo X. Kuffo, Carmen Vaca, Edgar Izquierdo, Juan Carlos Bustamante 0003	Know your customer: Detection of Customer Experience (CX) in Social Platforms using Text Categorization.	IEEE BigData	2018	DBLP DOI BibTeX RDF
16	Itaru Kuramoto, Jun Baba, Kohei Ogawa, Yuichiro Yoshikawa, Takayuki Kawabata, Hiroshi Ishiguro	Conversational Agents to Suppress Customer Anger in Text-based Customer-support Conversations.	HAI	2018	DBLP DOI BibTeX RDF
16	Ying Yuan, Jun-Ho Huh	A Case Study Analysis of Clothing Shopping Mall for Customer Design Participation Service and Development of Customer Editing User Interface with Solutions for Picture Works Copyright.	MUE/FutureTech	2018	DBLP DOI BibTeX RDF
16	Miriam Däs, Julia Klier, Mathias Klier, Georg Lindner, Lea Thiel	Customer lifetime network value: customer valuation in the context of network effects.	Electron. Mark.	2017	DBLP DOI BibTeX RDF
16	Mingli Zhang, Lingyun Guo, Mu Hu, Wenhua Liu	Influence of customer engagement with company social networks on stickiness: Mediating effect of customer value creation.	Int. J. Inf. Manag.	2017	DBLP DOI BibTeX RDF
16	Xian-Ying Xu, Shi-Yu Wu, Hao Jing	Explore the differences between perceived service quality and customer satisfaction based on customer expectation of service attributes.	Int. J. Serv. Technol. Manag.	2017	DBLP DOI BibTeX RDF
16	Jiejian Feng, Michael Zhang	Dynamic quotation of leadtime and price for a Make-To-Order system with multiple customer classes and perfect information on customer preferences.	Eur. J. Oper. Res.	2017	DBLP DOI BibTeX RDF
16	Samira Khodabandehlou, Mahmoud Zivari Rahman	Comparison of supervised machine learning techniques for customer churn prediction based on analysis of customer behavior.	J. Syst. Inf. Technol.	2017	DBLP DOI BibTeX RDF
16	Ju-Young M. Kang	Customer interface design for customer co-creation in the social era.	Comput. Hum. Behav.	2017	DBLP DOI BibTeX RDF
16	Bjoern Hoeber, Mario Schaarschmidt	Transforming from service providers to solution providers: implications for provider-customer relationships and customer-induced solution innovation.	Int. J. Technol. Manag.	2017	DBLP DOI BibTeX RDF
16	Sujata Joshi, Sanjay Bhatia, Kiran Raikar, Harmanpreet Pall	Customer experience and associated customer behaviour in end user devices and technologies (smartphones, mobile internet, mobile financial services).	Int. J. High Perform. Comput. Netw.	2017	DBLP DOI BibTeX RDF
16	Amit Sangroya, Pratik Saini, C. Anantaram	Chatbot as an Intermediary between a Customer and the Customer Care Ecosystem.	MEDES	2017	DBLP DOI BibTeX RDF
16	Nielsen L. R. Machado, Duncan D. A. Ruiz	Customer: A novel customer churn prediction method based on mobile application usage.	IWCMC	2017	DBLP DOI BibTeX RDF
16	Annette Felgenhauer, Julia Klier, Mathias Klier, Georg Lindner	The Impact of Social Engagement on Customer Profitability - Insights from a Direct Banking Institution's Online Customer Network.	ECIS	2017	DBLP BibTeX RDF
16	Hong Lin, Yan Chen, Jiakui Zhao, Zhongping Xu, Yuze Chen, Jian Liu, Hong Ouyang, Bao Yuan, Genxin Xiong	Research on methods of improving customer profile in electric power marketing based on big data analysis of customer's electricity address.	ICNC-FSKD	2017	DBLP DOI BibTeX RDF
16	Qian Li, Xiu-cun Wang	A Study on the Influence of Engagement Marketing Strategy on Customer Perceived Support and Willingness to Customer Engagement.	ICEBE	2017	DBLP DOI BibTeX RDF
16	Sunghun Chung, Animesh Animesh, Kunsoo Han	Customer Attitude from Social Media, Customer Satisfaction Index, and Firm Value.	ICIS	2017	DBLP BibTeX RDF
16	Yuta Kaneko, Shinya Miyazaki, Katsutoshi Yada	The Influence of Customer Movement between Sales Areas on Sales Amount: A Dynamic Bayesian Model of the In-store Customer Movement and Sales Relationship.	KES	2017	DBLP DOI BibTeX RDF
16	Xin Deng	Big data technology and ethics considerations in customer behavior and customer feedback mining.	IEEE BigData	2017	DBLP DOI BibTeX RDF
16	Qi Ye Li, Ching-Hung Lee, Chun-Hsien Chen, Yu-Chi Lee, Fan Li 0015	Dynamic Enhancement for Customer Experience by Incorporating Customer Experience Journey Map and Service Assembly Concept.	TE	2017	DBLP DOI BibTeX RDF
16	Xin Li, Tong Liu, Yi-Wen Chen	The Impact of Job Demands and Customer Mistreatment on Customer-Oriented Organizational Citizenship Behavior.	ICETC	2017	DBLP DOI BibTeX RDF
16	Qian Li, Xiu-cun Wang	The impact of different perceived support dimensions of mobile media APP users on customer commitment and customer recommendation.	ISI	2017	DBLP DOI BibTeX RDF
16	Leonidas Katelaris, Marinos Themistocleous	Predicting Customer Churn: Customer Behavior Forecasting for Subscription-Based Organizations.	EMCIS	2017	DBLP DOI BibTeX RDF
16	Ulrich Bretschneider, Shkodran Zogaj	Exploring Strategies for Capturing Customer's Tacit Knowledge in Customer Integration Methods.	Int. J. Knowl. Manag.	2016	DBLP DOI BibTeX RDF
16	Samer Alhawari, Haroun Alryalat, Hana Hunaiti	An Empirical Study to Evaluation of Customer Acquisition Processes on Customer Satisfaction.	Int. J. Serv. Sci. Manag. Eng. Technol.	2016	DBLP DOI BibTeX RDF
16	Deepa Ittimani Tholath, Fr. Casimirraj S. J.	Customer Journey Maps for Demographic Online Customer Profiles.	Int. J. Virtual Communities Soc. Netw.	2016	DBLP DOI BibTeX RDF
16	German F. Retana, Chris Forman, Dongjun Wu	Proactive Customer Education, Customer Retention, and Demand for Technology Support: Evidence from a Field Experiment.	Manuf. Serv. Oper. Manag.	2016	DBLP DOI BibTeX RDF
16	Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi	Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling.	EAI Endorsed Trans. Serious Games	2016	DBLP DOI BibTeX RDF
16	Tsz-Wai Lui, Gabriele Piccoli	The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance.	ACM Trans. Manag. Inf. Syst.	2016	DBLP DOI BibTeX RDF
16	Long Pham, Phan Dien Vy	Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty: The Case of Vietnam.	Int. J. Strateg. Decis. Sci.	2016	DBLP DOI BibTeX RDF
16	Ching-Fu Chen, Jing-Ping Wang	Customer participation, value co-creation and customer loyalty - A case of airline online check-in system.	Comput. Hum. Behav.	2016	DBLP DOI BibTeX RDF
16	Graeme McLean, Alan Wilson 0002	Evolving the online customer experience ... is there a role for online customer support?	Comput. Hum. Behav.	2016	DBLP DOI BibTeX RDF
16	Ahmed AlHarbi, Ciara Heavin, Fergal Carton	Improving customer oriented decision making through the customer interaction approach.	J. Decis. Syst.	2016	DBLP DOI BibTeX RDF
16	Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli	Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features.	UMAP	2016	DBLP DOI BibTeX RDF
16	Mingyan Wang, Jinwei Cao, Wenbo Guo 0003	What Motivates Online Customer Review Behaviors? A Framework Combining Customer-driven, Vendor-driven, and Website-driven Motivations.	AMCIS	2016	DBLP BibTeX RDF
16	Weekij Sachamanorom, Dai Senoo	Voice of the Customer through Customer Cocreation: the Case of Fuji Xerox Japan.	PACIS	2016	DBLP BibTeX RDF
16	Julia Klier, Mathias Klier, Georg Lindner	Social Engagement and Customer Profitability in Online Customer Networks.	ECIS	2016	DBLP BibTeX RDF
16	John R. Talburt, Salomon de Jagger, Wynand Nortje, Fumiko Kobayashi, Leslie Culpepper	Getting to Customer Dialog: An Architecture for Extending Data Governance to Customer Communications Management.	ICIQ	2016	DBLP BibTeX RDF
16	Ashish K. Rathore, Sakshi Shioramwar, P. Vigneswara Ilavarasan	Social Customer Relationship Management as Predictor of Customer Relationship Performance: An Empirical Study of B2B and B2C Companies.	I3E	2016	DBLP DOI BibTeX RDF
16	Swaleha Peeroo, Martin Samy, Brian Jones	Generating Customer Engagement and Customer Enragement on Facebook Pages of Tesco and Walmart.	I3E	2016	DBLP DOI BibTeX RDF
16	Emma M. Sánchez, Julio B. Clempner, Alexander S. Poznyak	Solving the mean-variance customer portfolio in Markov chains using iterated quadratic/Lagrange programming: A credit-card customer limits approach.	Expert Syst. Appl.	2015	DBLP DOI BibTeX RDF
16	Anteneh Ayanso, Kaveepan Lertwachara	Analyzing Customer Service Technologies for Online Retailing: A Customer Service Life Cycle Approach.	J. Comput. Inf. Syst.	2015	DBLP DOI BibTeX RDF
16	Samer Alhawari	An empirical study on customer retention and customer loyalty.	Int. J. Inf. Syst. Chang. Manag.	2015	DBLP DOI BibTeX RDF
16	Mei-Ju Lin, Wei-Tsong Wang	Explaining Online Customer Repurchase Intentions from a Relationship-Marketing Perspective: An Integration of the 4Rs Marketing Strategy and Customer Trust.	J. Organ. End User Comput.	2015	DBLP DOI BibTeX RDF
16	Kinshuk Jerath, Anuj Kumar, Serguei Netessine	An Information Stock Model of Customer Behavior in Multichannel Customer Support Services.	Manuf. Serv. Oper. Manag.	2015	DBLP DOI BibTeX RDF
16	Puneet Manchanda, Grant Packard, Adithya Pattabhiramaiah	Social Dollars: The Economic Impact of Customer Participation in a Firm-Sponsored Online Customer Community.	Mark. Sci.	2015	DBLP DOI BibTeX RDF
16	Tibert Verhagen, Erik Swen, Frans Feldberg, Jani Merikivi	Benefitting from virtual customer environments: An empirical study of customer engagement.	Comput. Hum. Behav.	2015	DBLP DOI BibTeX RDF
16	Kailiang Zhang, Yumi Asahi	The Research of the Influence of Customer Perceived Value to Customer Satisfaction in Mobile Games.	HCI (4)	2015	DBLP DOI BibTeX RDF
16	Janek Benthaus, Felix Neufeld	Responding to Customer Demand: Investigating Customer Agility of Financial Institutions.	AMCIS	2015	DBLP BibTeX RDF
16	Jessica Braojos-Gomez, Jose Benitez-Amado, Francisco Javier Lloréns Montes	Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement.	PACIS	2015	DBLP BibTeX RDF