Search results for "charting"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
18	Matthew R. Link	Transforming support: from helpdesk to information center.	SIGUCCS	2002	DBLP DOI BibTeX RDF	root cause management, customer service, communications management, problem management
18	Volker Schillings, Christoph Meinel	tele-TASK: teleteaching anywhere solution kit.	SIGUCCS	2002	DBLP DOI BibTeX RDF	course recording, tele-lecturing, e-learning, distance learning, streaming media, web-based training, teleteaching
18	Elaine Chou	Redesigning a large and complex website: how to begin, and a method for success.	SIGUCCS	2002	DBLP DOI BibTeX RDF	web services, internet, usability, communications, learning, accessibility, training, consistency, efficiency, automation, support, task analysis, information architecture, web site, just-in-time, needs assessment
18	James Lackey, Steve Brown	Why informal information technology management models do not work.	SIGUCCS	2002	DBLP DOI BibTeX RDF	algorithmic policy, client expectations, client relations, client services management, formal structure, heuristic policy, information technology employee retention, information technology support models, support posture, customer satisfaction, informal structure, support services
18	Kevin W. Bishop, Arlen Johnson, Deb Wentorf	From dated to dynamic: a campus newsletter unfolds as a web service.	SIGUCCS	2002	DBLP DOI BibTeX RDF	RPI, Rensselaer Polytechnic Institute, The Kiosk, campus publication, newsletter, Java, web application, open-source, help desk, customer service, J2EE, web site, news services
18	Joleen Pfefer	Merging IT training with academia.	SIGUCCS	2002	DBLP DOI BibTeX RDF	proficiency requirements, training and development, students, web-based training, academia
18	Susan Maze, Venita Mitchell, Erlene Dudley	Using the campus web site to track student attendance.	SIGUCCS	2002	DBLP DOI BibTeX RDF	LEAD program, attendance, tuition discount, workflow
18	Amy Reeter, Todd Krupa	TechKnowledge: efficiently and cost-effectively supporting users.	SIGUCCS	2002	DBLP DOI BibTeX RDF	editorial, communication, marketing, advertising, news, publication, promotional, magazine
18	Linda Putman, Barbara Wills	A new direction: improved methods for marketing faculty and staff technology training.	SIGUCCS	2002	DBLP DOI BibTeX RDF	evaluating training sessions, marketing training options, technology training needs, assessment, faculty development
18	Nathan L. Shane Byrer, Renee M. Jackson	Wired for wireless: extending your network and expanding your reach.	SIGUCCS	2002	DBLP DOI BibTeX RDF	network, wireless
18	Nancy P. Kutner	Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users.	SIGUCCS	2002	DBLP DOI BibTeX RDF	training, documentation, knowledge base, help desk, web site, student consultants
18	Kathleen Cummings	Reinventing support services: transcending the centralized-decentralized support model debate.	SIGUCCS	2002	DBLP DOI BibTeX RDF	help desk software, support politics, training and documentation, desktop support
18	Katherine Forbes-Pitt	LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web.	SIGUCCS	2002	DBLP DOI BibTeX RDF	online access, WWW, databases, portal
18	Michael Giordano, Laurel Warren Trufant	Instituting an institute: go for it!	SIGUCCS	2002	DBLP DOI BibTeX RDF	design, training, educational technology, institute, faculty development, instructional technology
18	Christoph Meinel, Harald Sack, Volker Schillings	Course management in the twinkle of an eye - LCMS: a professional course management system.	SIGUCCS	2002	DBLP DOI BibTeX RDF	course administration, course management
18	Gary Doucette, Ginger LeBlanc	The call tracking system.	SIGUCCS	2002	DBLP DOI BibTeX RDF	communication, training, organization, helpdesk, call tracking
18	Dianne Brotherson	Has your help desk graduated yet?	SIGUCCS	2002	DBLP DOI BibTeX RDF	centralized software distribution, remote control software, help desk
18	Wyman Miles	A high-availability high-performance e-mail cluster.	SIGUCCS	2002	DBLP DOI BibTeX RDF	anti-spam, mail routing, cluster, redundancy, high-performance, proxy, high-availability, electronic mail, anti-virus, failover
18	Joe Ziskovsky, Melissa Diers	Building a database driven/ADA compliant website.	SIGUCCS	2002	DBLP DOI BibTeX RDF	americans with disabilities act, site management, database, accessibility, website
18	Joseph W. Graham II	Constructing a student data warehouse.	SIGUCCS	2002	DBLP DOI BibTeX RDF	administrative applications, student systems, web-enabled applications, data mining, database, data warehouse
18	Gordana Brouilette, Cindy Stewart	Benefits and strategies of implementing educational software site licenses.	SIGUCCS	2002	DBLP DOI BibTeX RDF	sales, site license, volume purchasing, educational, software, contract, research, students, agreements, administration, inventory, computer labs, faculty, staff
18	Rachel Niedzwiecki, Macauley Peterson	Help desk support: to be or not to be eligible.	SIGUCCS	2002	DBLP DOI BibTeX RDF	service level agreement, customer service
18	Scott Delaney, Rachel Daigle, Toni Sparks	Discovering a new world of lab management.	SIGUCCS	2002	DBLP DOI BibTeX RDF	web based, lab management, problem tracking
18	Alison Cruess	Transforming a help desk from average to excellent.	SIGUCCS	2002	DBLP DOI BibTeX RDF	centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources
18	Carol L. Smith, Dennis A. Trinkle, Lynda S. Latta, Joshua Wilson	Technology as the new liberal art: the DePauw University approach to pervasive information fluency.	SIGUCCS	2002	DBLP DOI BibTeX RDF	internship opportunities, project support, skill building, students, personnel, student employees, student consultants
18	Philip E. Long, Jonathan Lizee, Ann G. Green, Edward W. Kairiss, Charles Powell	One size does not fit all (but a good model might): the academic media & technology pyramid.	SIGUCCS	2002	DBLP DOI BibTeX RDF
18	John V. Samuel, Christopher S. Peebles, Takuya Noguchi, Craig A. Stewart	Gauging IT support strategies: user needs then and now.	SIGUCCS	2002	DBLP DOI BibTeX RDF	assessing changes, computing support needs, user needs, user survey, computing support, user input
18	Wayne Brown	Centralizing information technology in a distributed system (again?).	SIGUCCS	2002	DBLP DOI BibTeX RDF	education, management, information technology, outsourcing, centralization, decentralization
18	Craig M. Kapp	Implementation & evolution of a course management system.	SIGUCCS	2002	DBLP DOI BibTeX RDF	faculty involvement, inter-departmental collaboration, software design issues, student involvement, web, oracle, courseware, application development, SSL, perl, course management system
18	Brian K. Hart	Electronic delivery of software: implementation of a robust, effective solution.	SIGUCCS	2002	DBLP DOI BibTeX RDF	web-enabled applications, software, development, licensing, delivery
18	Tony D. Lovgren	Student employee web portal.	SIGUCCS	2002	DBLP DOI BibTeX RDF	team management, management, portal, web development, web based, PHP, MySQL, Apache
18	Leslie Barden	How to grow a training program on a shoestring.	SIGUCCS	2002	DBLP DOI BibTeX RDF	instructor-led training, performance, management, return on investment, publicity, web-based training, public relations, volunteers, cost saving
18	David J. Blezard, Jerry Marceau	One user, one password: integrating unix accounts and active directory.	SIGUCCS	2002	DBLP DOI BibTeX RDF	authentication, integration, Unix, accounts, Active Directory, Windows 2000
18	J. Michael Yohe	Repairing a bad reputation: it takes more than good works.	SIGUCCS	2002	DBLP DOI BibTeX RDF	reputation, image, customer service, improvement, public relations
18	Susan Grajek, Patrick Lynch, Laurie Cagnetta	Why to market IT services and how to do it.	SIGUCCS	2002	DBLP DOI BibTeX RDF	communications, measurement, management, marketing, research
18	Grace L. Chiang	What kind of support to they need?: an instructional designer's experience in faculty and student support for online courses.	SIGUCCS	2002	DBLP DOI BibTeX RDF	IT consultant, instructional technologist, online instructional design, online support, instructional designer, online course
18	Christopher Jones	Should you upgrade to Mac OS X in your computing labs?	SIGUCCS	2002	DBLP DOI BibTeX RDF	Mac OS X, cluster, lab, upgrade
18	Diane Louise Jung, Charles Rondot	Making IT happen - at Indiana University.	SIGUCCS	2002	DBLP DOI BibTeX RDF	MITH, awareness campaign, making IT happen, IT, marketing, IT services
18	Evangelos Sakkopoulos, Athanasios K. Tsakalidis	Utilizing complementary know-how: advanced fine arts meeting information technology to provide a virtual university for artists - students & alumni.	SIGUCCS	2002	DBLP DOI BibTeX RDF	digital fine arts, web-based services
18	Melissa Diers, Joe Ziskovsky	Integrating educational technology with a limited support staff.	SIGUCCS	2002	DBLP DOI BibTeX RDF	educational technology, faculty development, faculty support
18	Debbie Mojta	Building a community of practice at the help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	learning, training, management, help desk, student staff
18	Sean Stockburger, Teresa Fernandez	Virtual onsite support: using internet chat and remote control to improve customer service.	SIGUCCS	2002	DBLP DOI BibTeX RDF	lotus, sametime, technology, support, help desk, remote control
18	Bert Valenzuela	Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment?	SIGUCCS	2002	DBLP DOI BibTeX RDF	AFS, Arizona State University, PC-Rdist, Windows NT4, default user profile, group policy, kix32, lab configuration, logon time, mandatory profile, site configuration, system policy, script, Windows, build, kerberos, lab management, active directory, Windows 2000, Windows XP
18	Morris Weinstock-Blair	Automating access to computing services.	SIGUCCS	2002	DBLP DOI BibTeX RDF	database, automation, accounts, relational, redesign, computer services
18	Carol Rhodes, William Goveia	Faculty training initiative at the indiana university school of education: a paricipative effort.	SIGUCCS	2002	DBLP DOI BibTeX RDF	training, faculty development, faculty, laptop, technology training
18	Anurag Shankar, Gustav Meglicki, Jeff Russ, Haichuan Yang, E. Chris Garrison	Building and supporting a massive data infrastructure for the masses.	SIGUCCS	2002	DBLP DOI BibTeX RDF	DCE, HPSS, hierarchical storage management, massive data storage, support, distributed storage, DFS, HSM
18	Joseph W. Graham II	Authenticating public access networking.	SIGUCCS	2002	DBLP DOI BibTeX RDF	NDS, PPPoE, authentication, networking, wireless, LDAP, Kerberos, directory, DHCP, active directory
18	Jon Allen, Jeff Wilson	Securing a wireless network.	SIGUCCS	2002	DBLP DOI BibTeX RDF	EAP-LEAP, EAP-MD5, EAP-TLS, EAP-TTLS, VPN, WEP, 802.11i, 802.1x
18	Sarah Kanning	ISSies to experts: training students as technical support staff for departments.	SIGUCCS	2002	DBLP DOI BibTeX RDF	on-site technical support, training, student workers
18	Owen G. McGrath	Building an instructional portal: channeling the writing lab.	SIGUCCS	2002	DBLP DOI BibTeX RDF	general presentation layer, instructional portal, on-line writing lab (OWL), user-configurable interfaces, channels
18	Richard Kirchmeyer	The consolidated help desk.	SIGUCCS	2002	DBLP DOI BibTeX RDF	support, help desk, customer service
18	Sheree Kornkven, Nancy Lilleberg	Enhancing support and learning services for instructors and students who engage in course-related multimedia and web.	SIGUCCS	2002	DBLP DOI BibTeX RDF	multimedia, learning, training, documentation, projects, support, student, web development, faculty
18	Kate Webster, Karen Kral	Creating a training program for department IT support staff.	SIGUCCS	2002	DBLP DOI BibTeX RDF	technical skills, training, program, orientation, distributed support
18	Allan R. Jones	Student technology fellows program: teaching teachers the technology.	SIGUCCS	2002	DBLP DOI BibTeX RDF	teaching, technology, faculty development, student management
18	William Goveia, Carol Rhodes	Navigating new waters: a proposal for dealing with emerging technology.	SIGUCCS	2002	DBLP DOI BibTeX RDF	methodology, emerging technology, needs assessment, new technology
18	Simon Kissler	Using intelligent e services to empower users and decrease first-level support issues.	SIGUCCS	2002	DBLP DOI BibTeX RDF	knowledge base, e-services, helpdesk, user support
18	Christopher Jones	Own your own color print shop for fun and (a small) profit.	SIGUCCS	2002	DBLP DOI BibTeX RDF	poster, print charging, wide-format printing, printing, color printing
18	Mike Honeycutt	Smart classrooms: doing it cheaply, doing it quickly.	SIGUCCS	2002	DBLP DOI BibTeX RDF	classroom technology
18	Tony D. Lovgren	Wireless laptop check-out.	SIGUCCS	2002	DBLP DOI BibTeX RDF	checkout, laptop check-out, wireless network, wireless, support, laptop, technical support
18	Jinx P. Walton	Developing an enterprise information security policy.	SIGUCCS	2002	DBLP DOI BibTeX RDF	security, network security, policies, network management, data security, regulation, compliance, unauthorized access
18	Scott Harrigan	Invert your training program: have applicants train themselves before you hire.	SIGUCCS	2002	DBLP DOI BibTeX RDF	training, students, consultants, staff, self-training
18	JoAnn C. Ullery	Beyond familiar shores: faculty teaching with technology.	SIGUCCS	2002	DBLP DOI BibTeX RDF	campus needs, learning, education, curriculum, teaching, technology, higher education, retention, faculty development, instructional technology, web-based training, academic
18	Kay McClintock, Karen Boland	Computer training and user support in higher education: small staff-big demands.	SIGUCCS	2002	DBLP DOI BibTeX RDF	AS/400, MS office, building experts, flip cards, one-on-one training, documentation, help desk, higher education, workshops
18	Bert Valenzuela	A work of art: creating a site/classroom build from scratch.	SIGUCCS	2002	DBLP DOI BibTeX RDF	Arizona State University, Kix32, PC-Rdist, SID, default user profile, group policy, lab configuration, logon time, mandatory profile, site configuration, script, Windows, procedure, build, kerberos, lab management
18	Todd Krupa	Surviving without e-mail: effectively communicating & managing information during technology crises.	SIGUCCS	2002	DBLP DOI BibTeX RDF	communication, image, support, customer service, crisis management, public relations
18	Linda Kingsbury, Scott Harrigan, Tina Reed	The consultant game.	SIGUCCS	2002	DBLP DOI BibTeX RDF	games, training, students, consultants, staff
18	John H. Wilson	Recipe to lab management or the cookie cutter approach to building labs.	SIGUCCS	2002	DBLP DOI BibTeX RDF	materials, budget, lab management, labor
18	Stephen Tucker, Andrew Pigou, Thom D. Zaugg	e-Learning: making it happen now.	SIGUCCS	2002	DBLP DOI BibTeX RDF	e-learning, healthcare, technology, content, helpdesk, learners
18	Warren Mayer, Todd Krupa	Uncovering expectations of web site visitors and building a site that makes discovering IT easy.	SIGUCCS	2002	DBLP DOI BibTeX RDF	personalized web content, print publications, statistical reporting, user guides, design, usability, user interface, accessibility, information technology, computing, telecommunications, document management, customer service, advertising, Web site, graphic design, focus groups, news, online information
18	John E. Bucher	The way we were: twenty-five years of end user computing support in higher education.	SIGUCCS	2002	DBLP DOI BibTeX RDF	management, services, history, support, users
18	Brian Sierkowski	Achieving web accessibility.	SIGUCCS	2002	DBLP DOI BibTeX RDF	ADA, accessibility, disabilities, web design, web development
18	Sue R. Bauer, Cindy Grether	A model of successful collaboration and integration of help desk/computer training services and resources.	SIGUCCS	2002	DBLP DOI BibTeX RDF	employee orientation, employee turnover, resource integration, training, management, technology, help desk, human resources
18	Jeffrey Lane, Annette Cutino, Marilyn McMillan	Adventures in XSC: our six-week countdown to extended service coverage.	SIGUCCS	2002	DBLP DOI BibTeX RDF	extended service, staff training, standard operating procedures, helpdesk, incident management, new services
18	Cindy Guerrazzi, Carol Jarom	Reducing printing in public computing sites.	SIGUCCS	2002	DBLP DOI BibTeX RDF	duplex printing, print management software, reducing printing costs
18	Susan Grajek, Gunther Dannheim, Jeffrey Euben, Joseph Paolillo, David Stagg	Telecom and IT: moving toward unified support.	SIGUCCS	2002	DBLP DOI BibTeX RDF	communications, management, telecommunications, service levels
18	Thomas Raich	Treat them like they have laptops.	SIGUCCS	2002	DBLP DOI BibTeX RDF	network, wireless, management, support, resources, laptops
18	Quentin Calder	Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use.	SIGUCCS	2002	DBLP DOI BibTeX RDF	on-site assistance, training, management, help desk, student staff, student consultants
18	James Lackey, Lori Christy	Evaluating client satisfaction: a quantitative approach.	SIGUCCS	2002	DBLP DOI BibTeX RDF	ISP (Internet Service Provider), anecdotal evidence, quantitative data
18	Teresa Fernandez, Sean Stockburger	Full-time staff boldly go where no part-time student has gone before.	SIGUCCS	2002	DBLP DOI BibTeX RDF	full-time staff, staffing models, help desk, customer service
18	Elisabeth J. Umble	Cumulative Sum Charts and Charting for Quality Improvement.	Technometrics	2001	DBLP DOI BibTeX RDF
18	William A. Yasnoff, Christopher G. Chute, Jean-Raoul Scherrer, Didier Pittet	Charting the Future of Public Health Informatics.	MedInfo	2001	DBLP DOI BibTeX RDF
18	Kirt Walker, Sridhar Rajappan, Todd R. Johnson	Heuristic Analysis of Emergency Department Charting Software using a Case Simulation Comparator Model.	MedInfo	2001	DBLP DOI BibTeX RDF
18	Saswat Anand, Wei-Ngan Chin, Siau-Cheng Khoo	Charting Patterns on Price History.	ICFP	2001	DBLP DOI BibTeX RDF	Haskell
18	Phyllis C. Self, Dolores G. Clement, Lynne U. Turman, Pascal V. Calarco	Charting a New Course: Development and Delivery of a Doctoral Survey Course in Health Informatics.	AMIA	2001	DBLP BibTeX RDF
18	Aaron E. Carroll, Sunil Saluja, Peter Tarczy-Hornoch	Development of a Personal Digital Assistant (PDA) based client/server NICU patient data and charting system.	AMIA	2001	DBLP BibTeX RDF
18	Gregory D. Abowd, Elizabeth D. Mynatt	Charting past, present, and future research in ubiquitous computing.	ACM Trans. Comput. Hum. Interact.	2000	DBLP DOI BibTeX RDF	everyday computing, evaluation, user interfaces, ubiquitous computing, augmented reality, context-aware applications, capture and access, natural interfaces, social implications
18	David L. Schriger, Larry J. Baraff, Kelly Buller, Manali Ayatchit Shendrikar, Sameer Nagda, Edward J. Lin, Vladislav J. Mikulich, Shan Cretin	Research Paper: Implementation of Clinical Guidelines via a Computer Charting System: Effect on the Care of Febrile Children Less than Three Years of Age.	J. Am. Medical Informatics Assoc.	2000	DBLP DOI BibTeX RDF
18	Georg Gottlob, Phokion G. Kolaitis, Thomas Schwentick	Existential Second-Order Logic over Graphs: Charting the Tractability Frontier.	FOCS	2000	DBLP DOI BibTeX RDF	existential second-order logic, existential second-order formula, prefix class, first-order quantifiers, polynomial-time solvable problem, computational complexity, computational complexity, graph theory, graphs, directed graphs, NP-complete problems, formal logic, undirected graphs, descriptive complexity, tractability
18	Elen Balka, Richard Smith (eds.)	Woman, Work and Computerization: Charting a Course to the Future, IFIP TC9/WG9.1 Seventh International Conference on Woman, Work and Computerization, June 8-11, 2000, Vancouver, British Columbia, Canada	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Kirt Walker, Sridhar Rajappan, Todd R. Johnson	Controlled Comparison of Emergency Department Charting Software with a Case Simulation Comparator Model.	AMIA	2000	DBLP BibTeX RDF
18	Iwona Miliszewska, John Horwood	Women in Computer Science.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Tove Håpnes, Bente Rasmussen	Young Girls On the Internet.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Vania Chan, Katie Stafford, Maria M. Klawe, Grace Chen	Gender Differences in Vancouver Secondary Students.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Crystal Fulton	"My Home Workplace is My Castle".	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Alan Durndell, Zsolt Haag, D. Asenova, H. Laithwaite	Computer Self Efficacy and Gender.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Paula Chegwidden	Feminist Pedagogy and the Lap Top Computer.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Sari Tuuva	Local Interpretations of Information Technology.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Susan Bryant	The Cottage or the Sweatshop?	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	M. Suriya, Androniki Panteli	The Globalization of Gender in IT.	Woman, Work and Computerization	2000	DBLP BibTeX RDF
18	Leslie Regan Shade	Courting Women @ E-Com.	Woman, Work and Computerization	2000	DBLP BibTeX RDF