Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Namchul Shin |
An empirical investigation of the economic payoffs of e-business and CRM innovations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Electron. Bus. ![In: Int. J. Electron. Bus. 2(4), pp. 351-365, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Hee-Woong Kim |
A Process Model for Successful CRM System Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Softw. ![In: IEEE Softw. 21(4), pp. 22-28, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
organizational management and coordination, organizational impact, management of computing and information systems |
15 | Jashen Chen, Russell K. H. Ching |
An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Glob. Inf. Manag. ![In: J. Glob. Inf. Manag. 12(1), pp. 1-17, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Carol Xiaojuan Ou, Choon-Ling Sia |
An Overview of CRM Adoption and Implementation Strategy in China. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 84, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Luvai Motivalla, Ashwin Mehta |
CRM: Off-shore Outsourcing of Customer Facing Functions - How Effective Is This Strategy? ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 4, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Ian Cottam, Peter Kawalek, Duncan R. Shaw |
A Local Government CRM Maturity Model: a component in the transformational change of UK councils. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 132, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Robin Wurl, Michael Bartolacci |
Identifying e-CRM Entities and Their Keys for Successful Implementation in the U.S. Healthcare Field. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 1, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Luciano Batista, Peter Kawalek |
Government Readiness to CRM Adoption: A Local Authority Analysis. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 10th Americas Conference on Information Systems, AMCIS 2004, New York, NY, USA, August 6-8, 2004, pp. 313, 2004, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Phillip Freeman, Peter B. Seddon |
Factors Affecting the Realisation of Benefits from CRM Packaged Software-based Work Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: Pacific Asia Conference on Information Systems, PACIS 2004, Shanghai, China, July 8-11, 2004, pp. 140, 2004, AISeL. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Beverley G. Hope, Jiang Fu |
Information Requirements for Operational CRM in Banking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: Pacific Asia Conference on Information Systems, PACIS 2004, Shanghai, China, July 8-11, 2004, pp. 138, 2004, AISeL. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Liwen Hou, Xiao Min |
Research on Modelling Customer Ontology under CRM Framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: Pacific Asia Conference on Information Systems, PACIS 2004, Shanghai, China, July 8-11, 2004, pp. 139, 2004, AISeL. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Rachel McCalla, Jean-Noël Ezingeard, Kevin Money |
The evaluation of CRM systems: a behaviors-based conceptual framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: Proceedings of the 13th European Conference on Information Systems, The European IS Profession in the Global Networking Environment, ECIS 2004, Turku, Finland, June 14-16, 2004, pp. 1178-1185, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Philip O'Reilly, Sean Dunne |
Measuring CRM performance: an exploratory case. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: Proceedings of the 13th European Conference on Information Systems, The European IS Profession in the Global Networking Environment, ECIS 2004, Turku, Finland, June 14-16, 2004, pp. 1453-1463, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Oana Muntean |
Data warehouse solutions for CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CompSysTech ![In: Proceedings of the 5th International Conference on Computer Systems and Technologies, CompSysTech 2004, Rousse, Bulgaria, June 17-18, 2004, pp. 1-4, 2004, ACM, 978-954-9641-38-7. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Piotr Gawrysiak, Henryk Rybinski, Damian Gajda, Marcin Golebski |
Extending open source software solutions for CRM text mining. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICWI ![In: Proceedings of the IADIS International Conference WWW/Internet 2004, Madrid, Spain, 2 Volumes, pp. 869-872, 2004, IADIS, 972-99353-0-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Chihab BenMoussa |
Supporting Salespersons CRM Efforts through Location Based Mobile Support Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEB ![In: The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World, pp. 820-826, 2004, Academic Publishers/World Publishing Corporation, 7-5062-7342-X. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Lun Hou, Xiaowo Tang |
Analysis of Costs, Benefits and ROI of CRM Implementation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEB ![In: The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World, pp. 261-265, 2004, Academic Publishers/World Publishing Corporation, 7-5062-7342-X. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Qingliang Meng, Qinghua Kong, Yuqi Han, Jie Chen |
Neural Networks Based Integrated Evaluation Method for the Effectiveness of CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEB ![In: The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World, pp. 320-324, 2004, Academic Publishers/World Publishing Corporation, 7-5062-7342-X. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Bocheng Chen, Wai-Hung Ip, Yuebo Zhou, Bing Liang, H. L. Yu |
The Design of a Lean CRM Software Process Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEB ![In: The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World, pp. 335-339, 2004, Academic Publishers/World Publishing Corporation, 7-5062-7342-X. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Naipeng Ding, Sidney A. Morris |
Recognizing Modern CRM in Retail Business. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IKE ![In: Proceedings of the International Conference on Information and Knowledge Engineering. IKE'04, June 21-24, 2004, Las Vegas, Nevada, USA, pp. 451-460, 2004, CSREA Press, 1-932415-27-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José Jesús Castro-Schez, Ramón Manjavacas, José A. Olivas |
A Suppliers Searcher Agent Based on FIS-CRM Used in E-commerce Websites. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IC-AI ![In: Proceedings of the International Conference on Artificial Intelligence, IC-AI '04, June 21-24, 2004, Las Vegas, Nevada, USA, Volume 1, pp. 50-55, 2004, CSREA Press, 1-932415-31-9. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Muhammad Mustafa Kamal |
EAI Integrating CRM Applications in The Government Sector. ![Search on Bibsonomy](Pics/bibsonomy.png) |
iiWAS ![In: iiWAS'2004 - The sixth International Conference on Information Integrationand Web-based Applications Services, 27-29 September 2004, Jakarta, Indonesia, 2004, Austrian Computer Society, 3-902134-72-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Yasmina Quatrain, Sylvaine Nugier, Anne Peradotto |
An Evaluation Protocol for Text Mining Tools : ALCESTE, SAS Text Miner, SPAD-CRM and Temis Text Mining Solutions Testing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
LREC ![In: Proceedings of the Fourth International Conference on Language Resources and Evaluation, LREC 2004, May 26-28, 2004, Lisbon, Portugal, 2004, European Language Resources Association. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | Jounghae Bang, Nikhilesh Dholakia, Lutz Hamel, Ruby Roy Dholakia |
Data Mining of CRM Knowledge Bases for Effective Market Segmentation: A Conceptual Framework. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEIS (2) ![In: ICEIS 2004, Proceedings of the 6th International Conference on Enterprise Information Systems, Porto, Portugal, April 14-17, 2004, pp. 335-342, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP BibTeX RDF |
|
15 | José A. Olivas, Pablo J. Garcés, Francisco P. Romero 0001 |
An application of the FIS-CRM model to the FISS metasearcher: Using fuzzy synonymy and fuzzy generality for representing concepts in documents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Approx. Reason. ![In: Int. J. Approx. Reason. 34(2-3), pp. 201-219, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Bendik Bygstad |
The Implementation Puzzle of CRM Systems in Knowledge Based Organizations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Resour. Manag. J. ![In: Inf. Resour. Manag. J. 16(4), pp. 33-45, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Hamid R. Nemati, Christopher D. Barko, Ashfaaq Moosa |
E-CRM Analytics: The Role of Data Integration. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Electron. Commer. Organ. ![In: J. Electron. Commer. Organ. 1(3), pp. 73-89, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Injazz J. Chen, Karen Popovich |
Understanding customer relationship management (CRM): People, process and technology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 9(5), pp. 672-688, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla |
CRM and customer-centric knowledge management: an empirical research. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 9(5), pp. 617-634, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Christopher Bull 0002 |
Strategic issues in customer relationship management (CRM) implementation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 9(5), pp. 592-602, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Ben Light |
CRM packaged software: a study of organisational experiences. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 9(5), pp. 603-616, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Chung-Hoon Park, Young-Gul Kim |
A framework of dynamic CRM: linking marketing with information strategy. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 9(5), pp. 652-671, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Jeong-Yong Ahn, Seok Ki Kim, Kyung-Soo Han |
On the design concepts for CRM system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ind. Manag. Data Syst. ![In: Ind. Manag. Data Syst. 103(5), pp. 324-331, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Matthias Meyer, Jörg Schumacher |
Outsourcing von CRM-Teilprozessen an Betreiber von Internetmarktplätzen - Möglichkeiten und Vorteile für Anbieter und Betreiber. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinf. ![In: Wirtschaftsinf. 45(2), pp. 165-175, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Yun E. Zeng, H. Joseph Wen, David C. Yen |
Customer relationship management (CRM) in business-to-business (B2B) e-commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Manag. Comput. Secur. ![In: Inf. Manag. Comput. Secur. 11(1), pp. 39-44, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Shan Ling Pan, Jae-Nam Lee |
Using e-CRM for a unified view of the customer. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Commun. ACM ![In: Commun. ACM 46(4), pp. 95-99, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Shi-Ming Huang, Irene S. Y. Kwan, Shing-Han Li |
Web Mining for CRM - An Empirical Study of Computer Game Service Company. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Electron. Bus. Manag. ![In: Int. J. Electron. Bus. Manag. 1(1), pp. 36-45, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Fitzgerald Barriento, Wen-bin Cheng, Thomas Gulledge |
Customizing CRM for University Implementations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Electron. Bus. Manag. ![In: Int. J. Electron. Bus. Manag. 1(2-3), pp. 63-74, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Claire Charbit, Valérie Fernandez |
CRM in the European large-scale retail trade: Evidence and perspectives. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. des Télécommunications ![In: Ann. des Télécommunications 58(1-2), pp. 129-146, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Calin Gurau, Ashok Ranchhod, Ray Hackney |
Customer-Centric Strategic Planning: Integrating CRM in Online Business Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Technol. Manag. ![In: Inf. Technol. Manag. 4(2-3), pp. 199-214, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Hongwei Wang, Fu Jiang, Jiachun Wu |
A Study on a Formal Ontology Model: Constructing a Customer Ontology in a CRM Context. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003, pp. 149, 2003, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Jongwook Yoon, Seok Hwang, Dan Kim, Jongsoo Yoon |
A Balanced View for Customer Segmentation in CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003, pp. 67, 2003, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Namchul Shin |
An Empirical Investigation of Economic Payoffs of E-Business and CRM Innovations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AMCIS ![In: 9th Americas Conference on Information Systems, AMCIS 2003, Tampa, FL, USA, August 4-6, 2003, pp. 23, 2003, Association for Information Systems. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Eun-Jinkoh Kim, Byungtae Lee |
Economics of CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: The Seventh Pacific Asia Conference on Information Systems, PACIS 2003, Adelaide, Australia, July 10-13, 2003, pp. 31, 2003, AISeL. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Carolyn Ye-Phern Chin, Melissa Ding, Chandana R. Unnithan |
Organisational Transformation through CRM Implementation: a descriptive case study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PACIS ![In: The Seventh Pacific Asia Conference on Information Systems, PACIS 2003, Adelaide, Australia, July 10-13, 2003, pp. 30, 2003, AISeL. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Markus Helfert, Bernd Heinrich |
Analyzing Data Quality Investments in CRM: a Model-Based Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIQ ![In: Eighth International Conference on Information Quality (ICIQ 2003), November 7-9. 2003, pp. 80-95, 2003, MIT. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Han-joon Kim, Taehee Lee 0001, Sang-goo Lee, Jonghun Chun |
Automated Data Warehousing for Rule-based CRM Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ADC ![In: Database Technologies 2003, Proceedings of the 14th Australasian Database Conference, ADC 2003, Adelaide, South Australia, February 2003, pp. 67-73, 2003, Australian Computer Society, 0-909-92595-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | George Colliat |
Data Management Challenges in CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGMOD Conference ![In: Proceedings of the 2003 ACM SIGMOD International Conference on Management of Data, San Diego, California, USA, June 9-12, 2003, pp. 636, 2003, ACM, 1-58113-634-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Dimitris Kardaras, Bill Karakostas, Eleutherios Papathanassiou, Vana Arkoumani |
Developing Mass Customisation: An Empirical Investigation of the pertaining market, organisational and CRM issues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MCPC ![In: Proceedings of the 2nd Interdisciplinary World Congress on Mass Customization and Personalization, MCPC 2003, Munich, Germany, October 6-8, 2003., pp. 4:1-4:17, 2003, Technical University Munich. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Bernd Heinrich, Markus Helfert |
Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik (2) ![In: Wirtschaftsinformatik 2003, Medien - Märkte - Mobilität, Band II, pp. 231-254, 2003, Physica-Verlag, 3-7908-0116-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001 |
Conceptual matching in web search using FIS-CRM for representing documents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EUSFLAT Conf. ![In: Proceedings of the 3rd Conference of the European Society for Fuzzy Logic and Technology, Zittau, Germany, September 10-12, 2003, pp. 63-66, 2003, University of Applied Sciences at Zittau/Görlitz, Germany, 3-9808089-4-7. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Helen J. Richardson |
CRM in Call Centres: The Logic of Practice. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Information Systems Perspectives and Challenges in the Context of Globalization ![In: Organizational Information Systems in the Context of Globalization, IFIP TC8 & TC9 / WG8.2 & WG9.4 Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization, June 15-17, 2003, Athens, Greece, pp. 69-83, 2003, Kluwer, 1-4020-7488-3. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP BibTeX RDF |
|
15 | Andreas Hirning |
Anwendung der Customer-Relationship-Management-(CRM)-Technologie unter Berücksichtigung des Aspektes Projektmanagement im Zusammenhang mit der Software-Einführung. (PDF / PS) ![Search on Bibsonomy](Pics/bibsonomy.png) |
|
2003 |
RDF |
|
15 | Jane Chang, David C. Yen, Dale Young, Cheng-Yuan Ku |
Critical issues in CRM adoption and implementation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Serv. Technol. Manag. ![In: Int. J. Serv. Technol. Manag. 3(3), pp. 311-324, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Radoslav P. Kotorov |
Ubiquitous organization: organizational design for e-CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Bus. Process. Manag. J. ![In: Bus. Process. Manag. J. 8(3), pp. 218-232, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Helen Richardson, Kate Richardson |
Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Australas. J. Inf. Syst. ![In: Australas. J. Inf. Syst. 9(2), 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Shaohong Zheng, David C. Yen, Douglas Havelka, Cheng-Yuan Ku |
The integrative role of CRM with ERP and SCM in the e-business environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Inf. Technol. Manag. ![In: Int. J. Inf. Technol. Manag. 1(1), pp. 50-68, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Randy Davis |
The Wizard of OZ in Crmland: Crm's Need for Business Process Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. Manag. ![In: Inf. Syst. Manag. 19(4), pp. 43-48, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Ronald S. Swift |
Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes? ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIS Q. Executive ![In: MIS Q. Executive 1(2), pp. 3, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Dale Goodhue, Barbara H. Wixom, Hugh J. Watson |
Realizing Business Benefits Through CRM: Hitting the Right Target in the Right Way. ![Search on Bibsonomy](Pics/bibsonomy.png) |
MIS Q. Executive ![In: MIS Q. Executive 1(2), pp. 4, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | José Luis Caro, Antonio Carrillo, Andrés Aguayo, Sergio Gálvez, Antonio Guevara |
CRM Techniques for Analyzing Client Profiles in Tourism Promotion Web Sites. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ENTER ![In: Information and Communication Technologies in Tourism, ENTER 2002, Innsbruck, Austria, 2002, pp. 68-76, 2002, Springer, 978-3-211-83780-1. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Rick E. Isom |
Analyzing and Forecasting a Customer Relationship Management (CRM) Application. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. CMG Conference ![In: 28th International Computer Measurement Group Conference, December 8-13, 2002, Reno, Nevada, USA, Proceedings, pp. 387-392, 2002, Computer Measurement Group. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Roger Buehrer, Christian D. Mueller |
Approach To Overcome Existing Limitations For CRM-implementation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: Proceedings of the 10th European Conference on Information Systems, Information Systems and the Future of the Digital Economy, ECIS 2002, Gdansk, Poland, June 6-8, 2002, pp. 1066-1076, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Martin Schwartz, Oliver Schliebs, Boris Wyssusek |
Focusing the customer: a critical approach towards design and use of data warehousing in corporate CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DMDW ![In: Design and Management of Data Warehouses 2002, Proceedings of the 4th Intl. Workshop DMDW'2002, Toronto, Canada, May 27, 2002, pp. 90-96, 2002, CEUR-WS.org. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Th. Greutmann |
xpressCRM, die syskoplan-Methodik zur erfolgreichen CRM-Einfürung. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Modelle im E-Business ![In: Modelle im E-Business, 4. Paderborner Frühjahrstagung des Fraunhofer-Anwendungszentrums für Logistikorientierte Betriebswirtschaft, 11.4.2002, Paderborn, Germany, pp. 405-420, 2002, Fraunhofer-ALB, 3-931466-97-3. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Th. Joachim |
Prozessorientierung - ein Erfolgsgarant für CRM Projekte. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Modelle im E-Business ![In: Modelle im E-Business, 4. Paderborner Frühjahrstagung des Fraunhofer-Anwendungszentrums für Logistikorientierte Betriebswirtschaft, 11.4.2002, Paderborn, Germany, pp. 389-404, 2002, Fraunhofer-ALB, 3-931466-97-3. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Michael Seubert |
SAP Modellierung - von der Konzeption zum Produkt am Beispiel CRM (Zusammenfassung). ![Search on Bibsonomy](Pics/bibsonomy.png) |
Modellierung ![In: Modellierung 2002, Modellierung in der Praxis - Modellierung für die Praxis, Arbeitstagung der GI, 25.-27. März 2002 in Tutzing, Deutschland, Proceedings, pp. 37, 2002, GI, 3-88579-342-3. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Jürgen Taeger |
CRM und Datenschutz - stirbt der Datenschutz im Data Warehouse? ![Search on Bibsonomy](Pics/bibsonomy.png) |
GI Jahrestagung ![In: 32. Jahrestagung der Gesellschaft für Informatik, Informatik bewegt, INFORMATIK 2002, Dortmund, Germany, September 30 - October 3, 2002, pp. 537-545, 2002, GI, 3-88579-348-2. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001 |
FIS-CRM: A Representation Model Based on Fuzzy Interrelations for Internet Search. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IC-AI ![In: Proceedings of the International Conference on Artificial Intelligence, IC-AI '02, June 24 - 27, 2002, Las Vegas, Nevada, USA, Volume 1, pp. 219-224, 2002, CSREA Press, 1-892512-25-4. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP BibTeX RDF |
|
15 | Soe-Tsyr Yuan, Wei-Lun Chang |
Mixed-initiative synthesized learning approach for web-based CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Expert Syst. Appl. ![In: Expert Syst. Appl. 20(2), pp. 187-200, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Hajo Hippner, Stephan Martin, Klaus D. Wilde |
CRM-Systeme - Eine Marktübersicht. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HMD Prax. Wirtsch. ![In: HMD Prax. Wirtsch. 221, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
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15 | Dirk Moosmayer, Sandra Gronover, Gerold Riempp |
Vorgehensmodell zur CRM-Einführung. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HMD Prax. Wirtsch. ![In: HMD Prax. Wirtsch. 221, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Christian Behr |
Erfolgreiche Einführung von CRM in Unternehmen. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HMD Prax. Wirtsch. ![In: HMD Prax. Wirtsch. 221, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Frank Thomas Piller |
CRM durch Mass Customization - Wettbewerbsvorteile durch Mass Customization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HMD Prax. Wirtsch. ![In: HMD Prax. Wirtsch. 221, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Eduardo Salas, C. Shawn Burke, Clint A. Bowers, Katherine A. Wilson |
Team Training in the Skies: Does Crew Resource Management (CRM) Training Work? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Hum. Factors ![In: Hum. Factors 43(4), pp. 641-674, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Lloyd Alan Fletcher |
Going beyond the buzzword: what exactly is CRM? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Learn. Publ. ![In: Learn. Publ. 14(3), pp. 213-222, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Steve Gallant, Gregory Piatetsky-Shapiro, Ming Tan |
Value-based data mining and web mining for CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD Tutorials ![In: Tutorial notes of the fifth ACM SIGKDD international conference on Knowledge discovery and data mining, San Francisco, CA, USA, August 26-29, 2001, 2001, ACM. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Ralf Schaarschmidt, Jan Nowitzky, Jens Lufter |
Clickstream Warehousing für e-CRM: Neue Herausforderungen an die Datenhaltung? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Wirtschaftsinformatik ![In: Information Age Economy: 5. Internationale Tagung Wirtschaftsinformatik 2001, Augsburg, Germany, pp. 11, 2001, Physica Verlag / Springer, 978-3-7908-1427-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Michael Amberg, Jörg Schumacher |
Ein CRM-Ansatz für B2B-Internetmarktplätze - Differenzierungspotential für Marktplatzanbieter. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GI Jahrestagung (1) ![In: Tagungsband der GI/OCG-Jahrestagung - 31. Jahrestagung der Gesellschaft für Informatik, Wirtschaft und Wissenschaft in der Network Economy - Visionen und Wirklichkeit, Jahrestagung der Österreichischen Computer Gesellschaft 2001, INFORMATIK/OCG 2001, Vienna, Austria, September 25-28, 2001, Band 1, pp. 466-474, 2001, Konstanz UVK-Verl.-Ges.. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Andreas Oberweis, Oliver Paulzen, Hagen J. Sexauer |
Ein wissensbasiertes Vorgehensmodell zur Gestaltung von CRM-Systemen. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GI Jahrestagung (1) ![In: Tagungsband der GI/OCG-Jahrestagung - 31. Jahrestagung der Gesellschaft für Informatik, Wirtschaft und Wissenschaft in der Network Economy - Visionen und Wirklichkeit, Jahrestagung der Österreichischen Computer Gesellschaft 2001, INFORMATIK/OCG 2001, Vienna, Austria, September 25-28, 2001, Band 1, pp. 429-436, 2001, Konstanz UVK-Verl.-Ges.. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Klaus-Peter Huber, Frank Säuberlich, Claudia Böhm |
Die Web Scorecard als Controlling Instrument für CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GI Jahrestagung (1) ![In: Tagungsband der GI/OCG-Jahrestagung - 31. Jahrestagung der Gesellschaft für Informatik, Wirtschaft und Wissenschaft in der Network Economy - Visionen und Wirklichkeit, Jahrestagung der Österreichischen Computer Gesellschaft 2001, INFORMATIK/OCG 2001, Vienna, Austria, September 25-28, 2001, Band 1, pp. 460-465, 2001, Konstanz UVK-Verl.-Ges.. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Rüdiger Weißbach |
CRM-System als Basis der Anwendungsarchitektur - Erfahrungen aus der Gründung einer Vertriebsbank. ![Search on Bibsonomy](Pics/bibsonomy.png) |
GI Jahrestagung (1) ![In: Tagungsband der GI/OCG-Jahrestagung - 31. Jahrestagung der Gesellschaft für Informatik, Wirtschaft und Wissenschaft in der Network Economy - Visionen und Wirklichkeit, Jahrestagung der Österreichischen Computer Gesellschaft 2001, INFORMATIK/OCG 2001, Vienna, Austria, September 25-28, 2001, Band 1, pp. 447-452, 2001, Konstanz UVK-Verl.-Ges.. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP BibTeX RDF |
|
15 | Kevin H. W. Shen, Daniel C. H. Lee |
WAP Mail Service and Short Message Service for Mobile CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISMSE ![In: 2000 International Symposium on Multimedia Software Engineering, ISMSE 2000, Taipei, Taiwan, December 11-13, 2000, pp. 201-207, 2000, IEEE Computer Society, 0-7695-0933-9. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
15 | C. Sophie Lee |
Yet another productivity paradox? CRM and customer satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IRMA Conference ![In: Challenges of Information Technology Management in the 21st Century, 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000, pp. 1081, 2000, IDEA Group Publishing, 1-878289-84-5. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP BibTeX RDF |
|
15 | Eduardo Salas, Jennifer E. Fowlkes, Renée J. Stout, Dana M. Milanovich, Carolyn Prince |
Does CRM Training Improve Teamwork Skills in the Cockpit?: Two Evaluation Studies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Hum. Factors ![In: Hum. Factors 41(2), pp. 326-343, 1999. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
|
15 | Alessandra de Vitis |
The Activities of CRM (Centro Ricerche Musicali). ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICMC ![In: Proceedings of the 1992 International Computer Music Conference, ICMC 1992, San Jose, California, USA, October 14-18, 1992, 1992, Michigan Publishing. The full citation details ...](Pics/full.jpeg) |
1992 |
DBLP BibTeX RDF |
|
15 | Joe E. Bell |
The Origination, Evolution and Future of CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. CMG Conference ![In: 15th International Computer Measurement Group Conference, Reno, Nevada, USA, December 11-15, 1989, Proceedings, pp. 909-923, 1989, Computer Measurement Group. The full citation details ...](Pics/full.jpeg) |
1989 |
DBLP BibTeX RDF |
|
15 | Le Tien Vuong |
Untersuchung zur ternären Dekomposition einer Relation und zur Anwendung der unscharfen Mengen im CRM. ![Search on Bibsonomy](Pics/bibsonomy.png) |
|
1983 |
RDF |
|
11 | Edward F. Watson, Karyn Holmes |
Business Process Automation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Handbook of Automation ![In: Springer Handbook of Automation, pp. 1597-1612, 2009, Springer, 978-3-540-78830-0. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
11 | Lijie Wen, Jianmin Wang 0001, Wil M. P. van der Aalst, Biqing Huang, Jiaguang Sun 0001 |
A novel approach for process mining based on event types. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Intell. Inf. Syst. ![In: J. Intell. Inf. Syst. 32(2), pp. 163-190, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Event types, WF-nets, DWF-nets, Data mining, Petri nets, Process mining, Workflow mining |
11 | Hoon S. Cha, David E. Pingry, Matt E. Thatcher |
What determines IT spending priorities? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Commun. ACM ![In: Commun. ACM 52(8), pp. 105-110, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
11 | Melissa Federoff, Catherine Courage |
Successful User Experience in an Agile Enterprise Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (8) ![In: Human Interface and the Management of Information. Designing Information Environments, Symposium on Human Interface 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Procceedings, Part I, pp. 233-242, 2009, Springer, 978-3-642-02555-6. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
design, user experience, research, Agile, enterprise, waterfall |
11 | Alain Plantec, Vincent Ribaud, Vasudeva Varma |
Building a semantic virtual museum: from Wiki to semantic Wiki using named entity recognition. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OOPSLA Companion ![In: Companion to the 24th Annual ACM SIGPLAN Conference on Object-Oriented Programming, Systems, Languages, and Applications, OOPSLA 2009, October 25-29, 2009, Orlando, Florida, USA, pp. 769-770, 2009, ACM, 978-1-60558-768-4. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
ontology, information extraction, semantic wiki |
11 | Avi Wasser, Maya Lincoln |
ProcessGene-Connect: SOA Integration between Business Process Models and Enactment Transactions of Enterprise Software Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OTM Workshops ![In: On the Move to Meaningful Internet Systems: OTM 2009 Workshops, Confederated International Workshops and Posters, ADI, CAMS, EI2N, ISDE, IWSSA, MONET, OnToContent, ODIS, ORM, OTM Academy, SWWS, SEMELS, Beyond SAWSDL, and COMBEK 2009, Vilamoura, Portugal, November 1-6, 2009. Proceedings, pp. 184-193, 2009, Springer, 978-3-642-05289-7. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Business process integration and management, Business Process Realization, SOA, BPM, ERP, EA |
11 | Peter Leijdekkers, Valérie Gay, Edward Barin |
Trial Results of a Novel Cardiac Rhythm Management System Using Smart Phones and Wireless ECG Sensors. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICOST ![In: Ambient Assistive Health and Wellness Management in the Heart of the City, 7th International Conference on Smart Homes and Health Telematics, ICOST 2009, Tours, France, July 1-3, 2009. Proceedings, pp. 32-39, 2009, Springer, 978-3-642-02867-0. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Remote tele-monitoring, cardiac rhythm management, wireless ECG sensors, smart phones |
11 | Luis E. Mendoza Morales, Manuel I. Capel |
Automatic Compositional Verification of Business Processes. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEIS ![In: Enterprise Information Systems, 11th International Conference, ICEIS 2009, Milan, Italy, May 6-10, 2009. Proceedings, pp. 479-490, 2009, Springer, 978-3-642-01346-1. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Model-Checking, Verification, Formal Methods, Business Process Modelling, Task Model |
11 | Wolfgang Freiler, Kresimir Matkovic, Helwig Hauser |
Interactive Visual Analysis of Set-Typed Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Vis. Comput. Graph. ![In: IEEE Trans. Vis. Comput. Graph. 14(6), pp. 1340-1347, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
11 | Olfa Nasraoui, Maha Soliman, Esin Saka, Antonio Badia, Richard Germain |
A Web Usage Mining Framework for Mining Evolving User Profiles in Dynamic Web Sites. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Trans. Knowl. Data Eng. ![In: IEEE Trans. Knowl. Data Eng. 20(2), pp. 202-215, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
User profiles and alert services, Data mining, Personalization, Web mining |
11 | Pradip Kumar Bala |
Data Mining for Retail Inventory Management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
World Congress on Engineering (Selected Papers) ![In: Advances in Electrical Engineering and Computational Science, [revised and extended papers from the World Congress on Engineering, WCE 2008, London, UK, July 2-4, 2008], pp. 587-598, 2008, Springer, 978-90-481-2310-0. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Retail Inventory Management, multi-item, Data Mining, Association rule, Decision tree |
11 | Marianna Sigala |
Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ENTER ![In: Information and Communication Technologies in Tourism, ENTER 2008, Proceedings of the International Conference in Innsbruck, Austria, 2008, pp. 463-474, 2008, Springer, 978-3-211-77279-9. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
eCustomer Relationship Management, Web 2.0, adoption, challenges, readiness |