Search results for "e-CRM"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
15	Namchul Shin	An empirical investigation of the economic payoffs of e-business and CRM innovations.	Int. J. Electron. Bus.	2004	DBLP DOI BibTeX RDF
15	Hee-Woong Kim	A Process Model for Successful CRM System Development.	IEEE Softw.	2004	DBLP DOI BibTeX RDF	organizational management and coordination, organizational impact, management of computing and information systems
15	Jashen Chen, Russell K. H. Ching	An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance.	J. Glob. Inf. Manag.	2004	DBLP DOI BibTeX RDF
15	Carol Xiaojuan Ou, Choon-Ling Sia	An Overview of CRM Adoption and Implementation Strategy in China.	AMCIS	2004	DBLP BibTeX RDF
15	Luvai Motivalla, Ashwin Mehta	CRM: Off-shore Outsourcing of Customer Facing Functions - How Effective Is This Strategy?	AMCIS	2004	DBLP BibTeX RDF
15	Ian Cottam, Peter Kawalek, Duncan R. Shaw	A Local Government CRM Maturity Model: a component in the transformational change of UK councils.	AMCIS	2004	DBLP BibTeX RDF
15	Robin Wurl, Michael Bartolacci	Identifying e-CRM Entities and Their Keys for Successful Implementation in the U.S. Healthcare Field.	AMCIS	2004	DBLP BibTeX RDF
15	Luciano Batista, Peter Kawalek	Government Readiness to CRM Adoption: A Local Authority Analysis.	AMCIS	2004	DBLP BibTeX RDF
15	Phillip Freeman, Peter B. Seddon	Factors Affecting the Realisation of Benefits from CRM Packaged Software-based Work Systems.	PACIS	2004	DBLP BibTeX RDF
15	Beverley G. Hope, Jiang Fu	Information Requirements for Operational CRM in Banking.	PACIS	2004	DBLP BibTeX RDF
15	Liwen Hou, Xiao Min	Research on Modelling Customer Ontology under CRM Framework.	PACIS	2004	DBLP BibTeX RDF
15	Rachel McCalla, Jean-Noël Ezingeard, Kevin Money	The evaluation of CRM systems: a behaviors-based conceptual framework.	ECIS	2004	DBLP BibTeX RDF
15	Philip O'Reilly, Sean Dunne	Measuring CRM performance: an exploratory case.	ECIS	2004	DBLP BibTeX RDF
15	Oana Muntean	Data warehouse solutions for CRM.	CompSysTech	2004	DBLP DOI BibTeX RDF
15	Piotr Gawrysiak, Henryk Rybinski, Damian Gajda, Marcin Golebski	Extending open source software solutions for CRM text mining.	ICWI	2004	DBLP BibTeX RDF
15	Chihab BenMoussa	Supporting Salespersons CRM Efforts through Location Based Mobile Support Systems.	ICEB	2004	DBLP BibTeX RDF
15	Lun Hou, Xiaowo Tang	Analysis of Costs, Benefits and ROI of CRM Implementation.	ICEB	2004	DBLP BibTeX RDF
15	Qingliang Meng, Qinghua Kong, Yuqi Han, Jie Chen	Neural Networks Based Integrated Evaluation Method for the Effectiveness of CRM.	ICEB	2004	DBLP BibTeX RDF
15	Bocheng Chen, Wai-Hung Ip, Yuebo Zhou, Bing Liang, H. L. Yu	The Design of a Lean CRM Software Process Model.	ICEB	2004	DBLP BibTeX RDF
15	Naipeng Ding, Sidney A. Morris	Recognizing Modern CRM in Retail Business.	IKE	2004	DBLP BibTeX RDF
15	Pablo J. Garcés, José Jesús Castro-Schez, Ramón Manjavacas, José A. Olivas	A Suppliers Searcher Agent Based on FIS-CRM Used in E-commerce Websites.	IC-AI	2004	DBLP BibTeX RDF
15	Muhammad Mustafa Kamal	EAI Integrating CRM Applications in The Government Sector.	iiWAS	2004	DBLP BibTeX RDF
15	Yasmina Quatrain, Sylvaine Nugier, Anne Peradotto	An Evaluation Protocol for Text Mining Tools : ALCESTE, SAS Text Miner, SPAD-CRM and Temis Text Mining Solutions Testing.	LREC	2004	DBLP BibTeX RDF
15	Jounghae Bang, Nikhilesh Dholakia, Lutz Hamel, Ruby Roy Dholakia	Data Mining of CRM Knowledge Bases for Effective Market Segmentation: A Conceptual Framework.	ICEIS (2)	2004	DBLP BibTeX RDF
15	José A. Olivas, Pablo J. Garcés, Francisco P. Romero 0001	An application of the FIS-CRM model to the FISS metasearcher: Using fuzzy synonymy and fuzzy generality for representing concepts in documents.	Int. J. Approx. Reason.	2003	DBLP DOI BibTeX RDF
15	Bendik Bygstad	The Implementation Puzzle of CRM Systems in Knowledge Based Organizations.	Inf. Resour. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Hamid R. Nemati, Christopher D. Barko, Ashfaaq Moosa	E-CRM Analytics: The Role of Data Integration.	J. Electron. Commer. Organ.	2003	DBLP DOI BibTeX RDF
15	Injazz J. Chen, Karen Popovich	Understanding customer relationship management (CRM): People, process and technology.	Bus. Process. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla	CRM and customer-centric knowledge management: an empirical research.	Bus. Process. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Christopher Bull 0002	Strategic issues in customer relationship management (CRM) implementation.	Bus. Process. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Ben Light	CRM packaged software: a study of organisational experiences.	Bus. Process. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Chung-Hoon Park, Young-Gul Kim	A framework of dynamic CRM: linking marketing with information strategy.	Bus. Process. Manag. J.	2003	DBLP DOI BibTeX RDF
15	Jeong-Yong Ahn, Seok Ki Kim, Kyung-Soo Han	On the design concepts for CRM system.	Ind. Manag. Data Syst.	2003	DBLP DOI BibTeX RDF
15	Matthias Meyer, Jörg Schumacher	Outsourcing von CRM-Teilprozessen an Betreiber von Internetmarktplätzen - Möglichkeiten und Vorteile für Anbieter und Betreiber.	Wirtschaftsinf.	2003	DBLP DOI BibTeX RDF
15	Yun E. Zeng, H. Joseph Wen, David C. Yen	Customer relationship management (CRM) in business-to-business (B2B) e-commerce.	Inf. Manag. Comput. Secur.	2003	DBLP DOI BibTeX RDF
15	Shan Ling Pan, Jae-Nam Lee	Using e-CRM for a unified view of the customer.	Commun. ACM	2003	DBLP DOI BibTeX RDF
15	Shi-Ming Huang, Irene S. Y. Kwan, Shing-Han Li	Web Mining for CRM - An Empirical Study of Computer Game Service Company.	Int. J. Electron. Bus. Manag.	2003	DBLP BibTeX RDF
15	Fitzgerald Barriento, Wen-bin Cheng, Thomas Gulledge	Customizing CRM for University Implementations.	Int. J. Electron. Bus. Manag.	2003	DBLP BibTeX RDF
15	Claire Charbit, Valérie Fernandez	CRM in the European large-scale retail trade: Evidence and perspectives.	Ann. des Télécommunications	2003	DBLP DOI BibTeX RDF
15	Calin Gurau, Ashok Ranchhod, Ray Hackney	Customer-Centric Strategic Planning: Integrating CRM in Online Business Systems.	Inf. Technol. Manag.	2003	DBLP DOI BibTeX RDF
15	Hongwei Wang, Fu Jiang, Jiachun Wu	A Study on a Formal Ontology Model: Constructing a Customer Ontology in a CRM Context.	AMCIS	2003	DBLP BibTeX RDF
15	Jongwook Yoon, Seok Hwang, Dan Kim, Jongsoo Yoon	A Balanced View for Customer Segmentation in CRM.	AMCIS	2003	DBLP BibTeX RDF
15	Namchul Shin	An Empirical Investigation of Economic Payoffs of E-Business and CRM Innovations.	AMCIS	2003	DBLP BibTeX RDF
15	Eun-Jinkoh Kim, Byungtae Lee	Economics of CRM.	PACIS	2003	DBLP BibTeX RDF
15	Carolyn Ye-Phern Chin, Melissa Ding, Chandana R. Unnithan	Organisational Transformation through CRM Implementation: a descriptive case study.	PACIS	2003	DBLP BibTeX RDF
15	Markus Helfert, Bernd Heinrich	Analyzing Data Quality Investments in CRM: a Model-Based Approach.	ICIQ	2003	DBLP BibTeX RDF
15	Han-joon Kim, Taehee Lee 0001, Sang-goo Lee, Jonghun Chun	Automated Data Warehousing for Rule-based CRM Systems.	ADC	2003	DBLP BibTeX RDF
15	George Colliat	Data Management Challenges in CRM.	SIGMOD Conference	2003	DBLP BibTeX RDF
15	Dimitris Kardaras, Bill Karakostas, Eleutherios Papathanassiou, Vana Arkoumani	Developing Mass Customisation: An Empirical Investigation of the pertaining market, organisational and CRM issues.	MCPC	2003	DBLP BibTeX RDF
15	Bernd Heinrich, Markus Helfert	Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen.	Wirtschaftsinformatik (2)	2003	DBLP BibTeX RDF
15	Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001	Conceptual matching in web search using FIS-CRM for representing documents.	EUSFLAT Conf.	2003	DBLP BibTeX RDF
15	Helen J. Richardson	CRM in Call Centres: The Logic of Practice.	Information Systems Perspectives and Challenges in the Context of Globalization	2003	DBLP BibTeX RDF
15	Andreas Hirning	Anwendung der Customer-Relationship-Management-(CRM)-Technologie unter Berücksichtigung des Aspektes Projektmanagement im Zusammenhang mit der Software-Einführung. (PDF / PS)		2003	RDF
15	Jane Chang, David C. Yen, Dale Young, Cheng-Yuan Ku	Critical issues in CRM adoption and implementation.	Int. J. Serv. Technol. Manag.	2002	DBLP DOI BibTeX RDF
15	Radoslav P. Kotorov	Ubiquitous organization: organizational design for e-CRM.	Bus. Process. Manag. J.	2002	DBLP DOI BibTeX RDF
15	Helen Richardson, Kate Richardson	Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'.	Australas. J. Inf. Syst.	2002	DBLP BibTeX RDF
15	Shaohong Zheng, David C. Yen, Douglas Havelka, Cheng-Yuan Ku	The integrative role of CRM with ERP and SCM in the e-business environment.	Int. J. Inf. Technol. Manag.	2002	DBLP DOI BibTeX RDF
15	Randy Davis	The Wizard of OZ in Crmland: Crm's Need for Business Process Management.	Inf. Syst. Manag.	2002	DBLP DOI BibTeX RDF
15	Ronald S. Swift	Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes?	MIS Q. Executive	2002	DBLP BibTeX RDF
15	Dale Goodhue, Barbara H. Wixom, Hugh J. Watson	Realizing Business Benefits Through CRM: Hitting the Right Target in the Right Way.	MIS Q. Executive	2002	DBLP BibTeX RDF
15	José Luis Caro, Antonio Carrillo, Andrés Aguayo, Sergio Gálvez, Antonio Guevara	CRM Techniques for Analyzing Client Profiles in Tourism Promotion Web Sites.	ENTER	2002	DBLP DOI BibTeX RDF
15	Rick E. Isom	Analyzing and Forecasting a Customer Relationship Management (CRM) Application.	Int. CMG Conference	2002	DBLP BibTeX RDF
15	Roger Buehrer, Christian D. Mueller	Approach To Overcome Existing Limitations For CRM-implementation.	ECIS	2002	DBLP BibTeX RDF
15	Martin Schwartz, Oliver Schliebs, Boris Wyssusek	Focusing the customer: a critical approach towards design and use of data warehousing in corporate CRM.	DMDW	2002	DBLP BibTeX RDF
15	Th. Greutmann	xpressCRM, die syskoplan-Methodik zur erfolgreichen CRM-Einfürung.	Modelle im E-Business	2002	DBLP BibTeX RDF
15	Th. Joachim	Prozessorientierung - ein Erfolgsgarant für CRM Projekte.	Modelle im E-Business	2002	DBLP BibTeX RDF
15	Michael Seubert	SAP Modellierung - von der Konzeption zum Produkt am Beispiel CRM (Zusammenfassung).	Modellierung	2002	DBLP BibTeX RDF
15	Jürgen Taeger	CRM und Datenschutz - stirbt der Datenschutz im Data Warehouse?	GI Jahrestagung	2002	DBLP BibTeX RDF
15	Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001	FIS-CRM: A Representation Model Based on Fuzzy Interrelations for Internet Search.	IC-AI	2002	DBLP BibTeX RDF
15	Soe-Tsyr Yuan, Wei-Lun Chang	Mixed-initiative synthesized learning approach for web-based CRM.	Expert Syst. Appl.	2001	DBLP DOI BibTeX RDF
15	Hajo Hippner, Stephan Martin, Klaus D. Wilde	CRM-Systeme - Eine Marktübersicht.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
15	Dirk Moosmayer, Sandra Gronover, Gerold Riempp	Vorgehensmodell zur CRM-Einführung.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
15	Christian Behr	Erfolgreiche Einführung von CRM in Unternehmen.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
15	Frank Thomas Piller	CRM durch Mass Customization - Wettbewerbsvorteile durch Mass Customization.	HMD Prax. Wirtsch.	2001	DBLP BibTeX RDF
15	Eduardo Salas, C. Shawn Burke, Clint A. Bowers, Katherine A. Wilson	Team Training in the Skies: Does Crew Resource Management (CRM) Training Work?	Hum. Factors	2001	DBLP DOI BibTeX RDF
15	Lloyd Alan Fletcher	Going beyond the buzzword: what exactly is CRM?	Learn. Publ.	2001	DBLP DOI BibTeX RDF
15	Steve Gallant, Gregory Piatetsky-Shapiro, Ming Tan	Value-based data mining and web mining for CRM.	KDD Tutorials	2001	DBLP DOI BibTeX RDF
15	Ralf Schaarschmidt, Jan Nowitzky, Jens Lufter	Clickstream Warehousing für e-CRM: Neue Herausforderungen an die Datenhaltung?	Wirtschaftsinformatik	2001	DBLP BibTeX RDF
15	Michael Amberg, Jörg Schumacher	Ein CRM-Ansatz für B2B-Internetmarktplätze - Differenzierungspotential für Marktplatzanbieter.	GI Jahrestagung (1)	2001	DBLP BibTeX RDF
15	Andreas Oberweis, Oliver Paulzen, Hagen J. Sexauer	Ein wissensbasiertes Vorgehensmodell zur Gestaltung von CRM-Systemen.	GI Jahrestagung (1)	2001	DBLP BibTeX RDF
15	Klaus-Peter Huber, Frank Säuberlich, Claudia Böhm	Die Web Scorecard als Controlling Instrument für CRM.	GI Jahrestagung (1)	2001	DBLP BibTeX RDF
15	Rüdiger Weißbach	CRM-System als Basis der Anwendungsarchitektur - Erfahrungen aus der Gründung einer Vertriebsbank.	GI Jahrestagung (1)	2001	DBLP BibTeX RDF
15	Kevin H. W. Shen, Daniel C. H. Lee	WAP Mail Service and Short Message Service for Mobile CRM.	ISMSE	2000	DBLP DOI BibTeX RDF
15	C. Sophie Lee	Yet another productivity paradox? CRM and customer satisfaction.	IRMA Conference	2000	DBLP BibTeX RDF
15	Eduardo Salas, Jennifer E. Fowlkes, Renée J. Stout, Dana M. Milanovich, Carolyn Prince	Does CRM Training Improve Teamwork Skills in the Cockpit?: Two Evaluation Studies.	Hum. Factors	1999	DBLP DOI BibTeX RDF
15	Alessandra de Vitis	The Activities of CRM (Centro Ricerche Musicali).	ICMC	1992	DBLP BibTeX RDF
15	Joe E. Bell	The Origination, Evolution and Future of CRM.	Int. CMG Conference	1989	DBLP BibTeX RDF
15	Le Tien Vuong	Untersuchung zur ternären Dekomposition einer Relation und zur Anwendung der unscharfen Mengen im CRM.		1983	RDF
11	Edward F. Watson, Karyn Holmes	Business Process Automation.	Handbook of Automation	2009	DBLP DOI BibTeX RDF
11	Lijie Wen, Jianmin Wang 0001, Wil M. P. van der Aalst, Biqing Huang, Jiaguang Sun 0001	A novel approach for process mining based on event types.	J. Intell. Inf. Syst.	2009	DBLP DOI BibTeX RDF	Event types, WF-nets, DWF-nets, Data mining, Petri nets, Process mining, Workflow mining
11	Hoon S. Cha, David E. Pingry, Matt E. Thatcher	What determines IT spending priorities?	Commun. ACM	2009	DBLP DOI BibTeX RDF
11	Melissa Federoff, Catherine Courage	Successful User Experience in an Agile Enterprise Environment.	HCI (8)	2009	DBLP DOI BibTeX RDF	design, user experience, research, Agile, enterprise, waterfall
11	Alain Plantec, Vincent Ribaud, Vasudeva Varma	Building a semantic virtual museum: from Wiki to semantic Wiki using named entity recognition.	OOPSLA Companion	2009	DBLP DOI BibTeX RDF	ontology, information extraction, semantic wiki
11	Avi Wasser, Maya Lincoln	ProcessGene-Connect: SOA Integration between Business Process Models and Enactment Transactions of Enterprise Software Systems.	OTM Workshops	2009	DBLP DOI BibTeX RDF	Business process integration and management, Business Process Realization, SOA, BPM, ERP, EA
11	Peter Leijdekkers, Valérie Gay, Edward Barin	Trial Results of a Novel Cardiac Rhythm Management System Using Smart Phones and Wireless ECG Sensors.	ICOST	2009	DBLP DOI BibTeX RDF	Remote tele-monitoring, cardiac rhythm management, wireless ECG sensors, smart phones
11	Luis E. Mendoza Morales, Manuel I. Capel	Automatic Compositional Verification of Business Processes.	ICEIS	2009	DBLP DOI BibTeX RDF	Model-Checking, Verification, Formal Methods, Business Process Modelling, Task Model
11	Wolfgang Freiler, Kresimir Matkovic, Helwig Hauser	Interactive Visual Analysis of Set-Typed Data.	IEEE Trans. Vis. Comput. Graph.	2008	DBLP DOI BibTeX RDF
11	Olfa Nasraoui, Maha Soliman, Esin Saka, Antonio Badia, Richard Germain	A Web Usage Mining Framework for Mining Evolving User Profiles in Dynamic Web Sites.	IEEE Trans. Knowl. Data Eng.	2008	DBLP DOI BibTeX RDF	User profiles and alert services, Data mining, Personalization, Web mining
11	Pradip Kumar Bala	Data Mining for Retail Inventory Management.	World Congress on Engineering (Selected Papers)	2008	DBLP DOI BibTeX RDF	Retail Inventory Management, multi-item, Data Mining, Association rule, Decision tree
11	Marianna Sigala	Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms.	ENTER	2008	DBLP DOI BibTeX RDF	eCustomer Relationship Management, Web 2.0, adoption, challenges, readiness