Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Namchul Shin |
An empirical investigation of the economic payoffs of e-business and CRM innovations. |
Int. J. Electron. Bus. |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Hee-Woong Kim |
A Process Model for Successful CRM System Development. |
IEEE Softw. |
2004 |
DBLP DOI BibTeX RDF |
organizational management and coordination, organizational impact, management of computing and information systems |
15 | Jashen Chen, Russell K. H. Ching |
An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance. |
J. Glob. Inf. Manag. |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Carol Xiaojuan Ou, Choon-Ling Sia |
An Overview of CRM Adoption and Implementation Strategy in China. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
15 | Luvai Motivalla, Ashwin Mehta |
CRM: Off-shore Outsourcing of Customer Facing Functions - How Effective Is This Strategy? |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
15 | Ian Cottam, Peter Kawalek, Duncan R. Shaw |
A Local Government CRM Maturity Model: a component in the transformational change of UK councils. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
15 | Robin Wurl, Michael Bartolacci |
Identifying e-CRM Entities and Their Keys for Successful Implementation in the U.S. Healthcare Field. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
15 | Luciano Batista, Peter Kawalek |
Government Readiness to CRM Adoption: A Local Authority Analysis. |
AMCIS |
2004 |
DBLP BibTeX RDF |
|
15 | Phillip Freeman, Peter B. Seddon |
Factors Affecting the Realisation of Benefits from CRM Packaged Software-based Work Systems. |
PACIS |
2004 |
DBLP BibTeX RDF |
|
15 | Beverley G. Hope, Jiang Fu |
Information Requirements for Operational CRM in Banking. |
PACIS |
2004 |
DBLP BibTeX RDF |
|
15 | Liwen Hou, Xiao Min |
Research on Modelling Customer Ontology under CRM Framework. |
PACIS |
2004 |
DBLP BibTeX RDF |
|
15 | Rachel McCalla, Jean-Noël Ezingeard, Kevin Money |
The evaluation of CRM systems: a behaviors-based conceptual framework. |
ECIS |
2004 |
DBLP BibTeX RDF |
|
15 | Philip O'Reilly, Sean Dunne |
Measuring CRM performance: an exploratory case. |
ECIS |
2004 |
DBLP BibTeX RDF |
|
15 | Oana Muntean |
Data warehouse solutions for CRM. |
CompSysTech |
2004 |
DBLP DOI BibTeX RDF |
|
15 | Piotr Gawrysiak, Henryk Rybinski, Damian Gajda, Marcin Golebski |
Extending open source software solutions for CRM text mining. |
ICWI |
2004 |
DBLP BibTeX RDF |
|
15 | Chihab BenMoussa |
Supporting Salespersons CRM Efforts through Location Based Mobile Support Systems. |
ICEB |
2004 |
DBLP BibTeX RDF |
|
15 | Lun Hou, Xiaowo Tang |
Analysis of Costs, Benefits and ROI of CRM Implementation. |
ICEB |
2004 |
DBLP BibTeX RDF |
|
15 | Qingliang Meng, Qinghua Kong, Yuqi Han, Jie Chen |
Neural Networks Based Integrated Evaluation Method for the Effectiveness of CRM. |
ICEB |
2004 |
DBLP BibTeX RDF |
|
15 | Bocheng Chen, Wai-Hung Ip, Yuebo Zhou, Bing Liang, H. L. Yu |
The Design of a Lean CRM Software Process Model. |
ICEB |
2004 |
DBLP BibTeX RDF |
|
15 | Naipeng Ding, Sidney A. Morris |
Recognizing Modern CRM in Retail Business. |
IKE |
2004 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José Jesús Castro-Schez, Ramón Manjavacas, José A. Olivas |
A Suppliers Searcher Agent Based on FIS-CRM Used in E-commerce Websites. |
IC-AI |
2004 |
DBLP BibTeX RDF |
|
15 | Muhammad Mustafa Kamal |
EAI Integrating CRM Applications in The Government Sector. |
iiWAS |
2004 |
DBLP BibTeX RDF |
|
15 | Yasmina Quatrain, Sylvaine Nugier, Anne Peradotto |
An Evaluation Protocol for Text Mining Tools : ALCESTE, SAS Text Miner, SPAD-CRM and Temis Text Mining Solutions Testing. |
LREC |
2004 |
DBLP BibTeX RDF |
|
15 | Jounghae Bang, Nikhilesh Dholakia, Lutz Hamel, Ruby Roy Dholakia |
Data Mining of CRM Knowledge Bases for Effective Market Segmentation: A Conceptual Framework. |
ICEIS (2) |
2004 |
DBLP BibTeX RDF |
|
15 | José A. Olivas, Pablo J. Garcés, Francisco P. Romero 0001 |
An application of the FIS-CRM model to the FISS metasearcher: Using fuzzy synonymy and fuzzy generality for representing concepts in documents. |
Int. J. Approx. Reason. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Bendik Bygstad |
The Implementation Puzzle of CRM Systems in Knowledge Based Organizations. |
Inf. Resour. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Hamid R. Nemati, Christopher D. Barko, Ashfaaq Moosa |
E-CRM Analytics: The Role of Data Integration. |
J. Electron. Commer. Organ. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Injazz J. Chen, Karen Popovich |
Understanding customer relationship management (CRM): People, process and technology. |
Bus. Process. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Constantinos J. Stefanou, Christos Sarmaniotis, Amalia Stafyla |
CRM and customer-centric knowledge management: an empirical research. |
Bus. Process. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Christopher Bull 0002 |
Strategic issues in customer relationship management (CRM) implementation. |
Bus. Process. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Ben Light |
CRM packaged software: a study of organisational experiences. |
Bus. Process. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Chung-Hoon Park, Young-Gul Kim |
A framework of dynamic CRM: linking marketing with information strategy. |
Bus. Process. Manag. J. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Jeong-Yong Ahn, Seok Ki Kim, Kyung-Soo Han |
On the design concepts for CRM system. |
Ind. Manag. Data Syst. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Matthias Meyer, Jörg Schumacher |
Outsourcing von CRM-Teilprozessen an Betreiber von Internetmarktplätzen - Möglichkeiten und Vorteile für Anbieter und Betreiber. |
Wirtschaftsinf. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Yun E. Zeng, H. Joseph Wen, David C. Yen |
Customer relationship management (CRM) in business-to-business (B2B) e-commerce. |
Inf. Manag. Comput. Secur. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Shan Ling Pan, Jae-Nam Lee |
Using e-CRM for a unified view of the customer. |
Commun. ACM |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Shi-Ming Huang, Irene S. Y. Kwan, Shing-Han Li |
Web Mining for CRM - An Empirical Study of Computer Game Service Company. |
Int. J. Electron. Bus. Manag. |
2003 |
DBLP BibTeX RDF |
|
15 | Fitzgerald Barriento, Wen-bin Cheng, Thomas Gulledge |
Customizing CRM for University Implementations. |
Int. J. Electron. Bus. Manag. |
2003 |
DBLP BibTeX RDF |
|
15 | Claire Charbit, Valérie Fernandez |
CRM in the European large-scale retail trade: Evidence and perspectives. |
Ann. des Télécommunications |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Calin Gurau, Ashok Ranchhod, Ray Hackney |
Customer-Centric Strategic Planning: Integrating CRM in Online Business Systems. |
Inf. Technol. Manag. |
2003 |
DBLP DOI BibTeX RDF |
|
15 | Hongwei Wang, Fu Jiang, Jiachun Wu |
A Study on a Formal Ontology Model: Constructing a Customer Ontology in a CRM Context. |
AMCIS |
2003 |
DBLP BibTeX RDF |
|
15 | Jongwook Yoon, Seok Hwang, Dan Kim, Jongsoo Yoon |
A Balanced View for Customer Segmentation in CRM. |
AMCIS |
2003 |
DBLP BibTeX RDF |
|
15 | Namchul Shin |
An Empirical Investigation of Economic Payoffs of E-Business and CRM Innovations. |
AMCIS |
2003 |
DBLP BibTeX RDF |
|
15 | Eun-Jinkoh Kim, Byungtae Lee |
Economics of CRM. |
PACIS |
2003 |
DBLP BibTeX RDF |
|
15 | Carolyn Ye-Phern Chin, Melissa Ding, Chandana R. Unnithan |
Organisational Transformation through CRM Implementation: a descriptive case study. |
PACIS |
2003 |
DBLP BibTeX RDF |
|
15 | Markus Helfert, Bernd Heinrich |
Analyzing Data Quality Investments in CRM: a Model-Based Approach. |
ICIQ |
2003 |
DBLP BibTeX RDF |
|
15 | Han-joon Kim, Taehee Lee 0001, Sang-goo Lee, Jonghun Chun |
Automated Data Warehousing for Rule-based CRM Systems. |
ADC |
2003 |
DBLP BibTeX RDF |
|
15 | George Colliat |
Data Management Challenges in CRM. |
SIGMOD Conference |
2003 |
DBLP BibTeX RDF |
|
15 | Dimitris Kardaras, Bill Karakostas, Eleutherios Papathanassiou, Vana Arkoumani |
Developing Mass Customisation: An Empirical Investigation of the pertaining market, organisational and CRM issues. |
MCPC |
2003 |
DBLP BibTeX RDF |
|
15 | Bernd Heinrich, Markus Helfert |
Nützt Datenqualität wirklich im CRM? - Wirkungszusammenhänge und Implikationen. |
Wirtschaftsinformatik (2) |
2003 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001 |
Conceptual matching in web search using FIS-CRM for representing documents. |
EUSFLAT Conf. |
2003 |
DBLP BibTeX RDF |
|
15 | Helen J. Richardson |
CRM in Call Centres: The Logic of Practice. |
Information Systems Perspectives and Challenges in the Context of Globalization |
2003 |
DBLP BibTeX RDF |
|
15 | Andreas Hirning |
Anwendung der Customer-Relationship-Management-(CRM)-Technologie unter Berücksichtigung des Aspektes Projektmanagement im Zusammenhang mit der Software-Einführung. (PDF / PS) |
|
2003 |
RDF |
|
15 | Jane Chang, David C. Yen, Dale Young, Cheng-Yuan Ku |
Critical issues in CRM adoption and implementation. |
Int. J. Serv. Technol. Manag. |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Radoslav P. Kotorov |
Ubiquitous organization: organizational design for e-CRM. |
Bus. Process. Manag. J. |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Helen Richardson, Kate Richardson |
Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'. |
Australas. J. Inf. Syst. |
2002 |
DBLP BibTeX RDF |
|
15 | Shaohong Zheng, David C. Yen, Douglas Havelka, Cheng-Yuan Ku |
The integrative role of CRM with ERP and SCM in the e-business environment. |
Int. J. Inf. Technol. Manag. |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Randy Davis |
The Wizard of OZ in Crmland: Crm's Need for Business Process Management. |
Inf. Syst. Manag. |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Ronald S. Swift |
Executive Response: CRM is Changing Our Eras, the Information We Require, and Our Processes? |
MIS Q. Executive |
2002 |
DBLP BibTeX RDF |
|
15 | Dale Goodhue, Barbara H. Wixom, Hugh J. Watson |
Realizing Business Benefits Through CRM: Hitting the Right Target in the Right Way. |
MIS Q. Executive |
2002 |
DBLP BibTeX RDF |
|
15 | José Luis Caro, Antonio Carrillo, Andrés Aguayo, Sergio Gálvez, Antonio Guevara |
CRM Techniques for Analyzing Client Profiles in Tourism Promotion Web Sites. |
ENTER |
2002 |
DBLP DOI BibTeX RDF |
|
15 | Rick E. Isom |
Analyzing and Forecasting a Customer Relationship Management (CRM) Application. |
Int. CMG Conference |
2002 |
DBLP BibTeX RDF |
|
15 | Roger Buehrer, Christian D. Mueller |
Approach To Overcome Existing Limitations For CRM-implementation. |
ECIS |
2002 |
DBLP BibTeX RDF |
|
15 | Martin Schwartz, Oliver Schliebs, Boris Wyssusek |
Focusing the customer: a critical approach towards design and use of data warehousing in corporate CRM. |
DMDW |
2002 |
DBLP BibTeX RDF |
|
15 | Th. Greutmann |
xpressCRM, die syskoplan-Methodik zur erfolgreichen CRM-Einfürung. |
Modelle im E-Business |
2002 |
DBLP BibTeX RDF |
|
15 | Th. Joachim |
Prozessorientierung - ein Erfolgsgarant für CRM Projekte. |
Modelle im E-Business |
2002 |
DBLP BibTeX RDF |
|
15 | Michael Seubert |
SAP Modellierung - von der Konzeption zum Produkt am Beispiel CRM (Zusammenfassung). |
Modellierung |
2002 |
DBLP BibTeX RDF |
|
15 | Jürgen Taeger |
CRM und Datenschutz - stirbt der Datenschutz im Data Warehouse? |
GI Jahrestagung |
2002 |
DBLP BibTeX RDF |
|
15 | Pablo J. Garcés, José A. Olivas, Francisco P. Romero 0001 |
FIS-CRM: A Representation Model Based on Fuzzy Interrelations for Internet Search. |
IC-AI |
2002 |
DBLP BibTeX RDF |
|
15 | Soe-Tsyr Yuan, Wei-Lun Chang |
Mixed-initiative synthesized learning approach for web-based CRM. |
Expert Syst. Appl. |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Hajo Hippner, Stephan Martin, Klaus D. Wilde |
CRM-Systeme - Eine Marktübersicht. |
HMD Prax. Wirtsch. |
2001 |
DBLP BibTeX RDF |
|
15 | Dirk Moosmayer, Sandra Gronover, Gerold Riempp |
Vorgehensmodell zur CRM-Einführung. |
HMD Prax. Wirtsch. |
2001 |
DBLP BibTeX RDF |
|
15 | Christian Behr |
Erfolgreiche Einführung von CRM in Unternehmen. |
HMD Prax. Wirtsch. |
2001 |
DBLP BibTeX RDF |
|
15 | Frank Thomas Piller |
CRM durch Mass Customization - Wettbewerbsvorteile durch Mass Customization. |
HMD Prax. Wirtsch. |
2001 |
DBLP BibTeX RDF |
|
15 | Eduardo Salas, C. Shawn Burke, Clint A. Bowers, Katherine A. Wilson |
Team Training in the Skies: Does Crew Resource Management (CRM) Training Work? |
Hum. Factors |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Lloyd Alan Fletcher |
Going beyond the buzzword: what exactly is CRM? |
Learn. Publ. |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Steve Gallant, Gregory Piatetsky-Shapiro, Ming Tan |
Value-based data mining and web mining for CRM. |
KDD Tutorials |
2001 |
DBLP DOI BibTeX RDF |
|
15 | Ralf Schaarschmidt, Jan Nowitzky, Jens Lufter |
Clickstream Warehousing für e-CRM: Neue Herausforderungen an die Datenhaltung? |
Wirtschaftsinformatik |
2001 |
DBLP BibTeX RDF |
|
15 | Michael Amberg, Jörg Schumacher |
Ein CRM-Ansatz für B2B-Internetmarktplätze - Differenzierungspotential für Marktplatzanbieter. |
GI Jahrestagung (1) |
2001 |
DBLP BibTeX RDF |
|
15 | Andreas Oberweis, Oliver Paulzen, Hagen J. Sexauer |
Ein wissensbasiertes Vorgehensmodell zur Gestaltung von CRM-Systemen. |
GI Jahrestagung (1) |
2001 |
DBLP BibTeX RDF |
|
15 | Klaus-Peter Huber, Frank Säuberlich, Claudia Böhm |
Die Web Scorecard als Controlling Instrument für CRM. |
GI Jahrestagung (1) |
2001 |
DBLP BibTeX RDF |
|
15 | Rüdiger Weißbach |
CRM-System als Basis der Anwendungsarchitektur - Erfahrungen aus der Gründung einer Vertriebsbank. |
GI Jahrestagung (1) |
2001 |
DBLP BibTeX RDF |
|
15 | Kevin H. W. Shen, Daniel C. H. Lee |
WAP Mail Service and Short Message Service for Mobile CRM. |
ISMSE |
2000 |
DBLP DOI BibTeX RDF |
|
15 | C. Sophie Lee |
Yet another productivity paradox? CRM and customer satisfaction. |
IRMA Conference |
2000 |
DBLP BibTeX RDF |
|
15 | Eduardo Salas, Jennifer E. Fowlkes, Renée J. Stout, Dana M. Milanovich, Carolyn Prince |
Does CRM Training Improve Teamwork Skills in the Cockpit?: Two Evaluation Studies. |
Hum. Factors |
1999 |
DBLP DOI BibTeX RDF |
|
15 | Alessandra de Vitis |
The Activities of CRM (Centro Ricerche Musicali). |
ICMC |
1992 |
DBLP BibTeX RDF |
|
15 | Joe E. Bell |
The Origination, Evolution and Future of CRM. |
Int. CMG Conference |
1989 |
DBLP BibTeX RDF |
|
15 | Le Tien Vuong |
Untersuchung zur ternären Dekomposition einer Relation und zur Anwendung der unscharfen Mengen im CRM. |
|
1983 |
RDF |
|
11 | Edward F. Watson, Karyn Holmes |
Business Process Automation. |
Handbook of Automation |
2009 |
DBLP DOI BibTeX RDF |
|
11 | Lijie Wen, Jianmin Wang 0001, Wil M. P. van der Aalst, Biqing Huang, Jiaguang Sun 0001 |
A novel approach for process mining based on event types. |
J. Intell. Inf. Syst. |
2009 |
DBLP DOI BibTeX RDF |
Event types, WF-nets, DWF-nets, Data mining, Petri nets, Process mining, Workflow mining |
11 | Hoon S. Cha, David E. Pingry, Matt E. Thatcher |
What determines IT spending priorities? |
Commun. ACM |
2009 |
DBLP DOI BibTeX RDF |
|
11 | Melissa Federoff, Catherine Courage |
Successful User Experience in an Agile Enterprise Environment. |
HCI (8) |
2009 |
DBLP DOI BibTeX RDF |
design, user experience, research, Agile, enterprise, waterfall |
11 | Alain Plantec, Vincent Ribaud, Vasudeva Varma |
Building a semantic virtual museum: from Wiki to semantic Wiki using named entity recognition. |
OOPSLA Companion |
2009 |
DBLP DOI BibTeX RDF |
ontology, information extraction, semantic wiki |
11 | Avi Wasser, Maya Lincoln |
ProcessGene-Connect: SOA Integration between Business Process Models and Enactment Transactions of Enterprise Software Systems. |
OTM Workshops |
2009 |
DBLP DOI BibTeX RDF |
Business process integration and management, Business Process Realization, SOA, BPM, ERP, EA |
11 | Peter Leijdekkers, Valérie Gay, Edward Barin |
Trial Results of a Novel Cardiac Rhythm Management System Using Smart Phones and Wireless ECG Sensors. |
ICOST |
2009 |
DBLP DOI BibTeX RDF |
Remote tele-monitoring, cardiac rhythm management, wireless ECG sensors, smart phones |
11 | Luis E. Mendoza Morales, Manuel I. Capel |
Automatic Compositional Verification of Business Processes. |
ICEIS |
2009 |
DBLP DOI BibTeX RDF |
Model-Checking, Verification, Formal Methods, Business Process Modelling, Task Model |
11 | Wolfgang Freiler, Kresimir Matkovic, Helwig Hauser |
Interactive Visual Analysis of Set-Typed Data. |
IEEE Trans. Vis. Comput. Graph. |
2008 |
DBLP DOI BibTeX RDF |
|
11 | Olfa Nasraoui, Maha Soliman, Esin Saka, Antonio Badia, Richard Germain |
A Web Usage Mining Framework for Mining Evolving User Profiles in Dynamic Web Sites. |
IEEE Trans. Knowl. Data Eng. |
2008 |
DBLP DOI BibTeX RDF |
User profiles and alert services, Data mining, Personalization, Web mining |
11 | Pradip Kumar Bala |
Data Mining for Retail Inventory Management. |
World Congress on Engineering (Selected Papers) |
2008 |
DBLP DOI BibTeX RDF |
Retail Inventory Management, multi-item, Data Mining, Association rule, Decision tree |
11 | Marianna Sigala |
Developing and Implementing an eCRM 2.0 Strategy: Usage and Readiness of Greek Tourism Firms. |
ENTER |
2008 |
DBLP DOI BibTeX RDF |
eCustomer Relationship Management, Web 2.0, adoption, challenges, readiness |