Search results for "Customer"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
16	Ja-Shen Chen, Hooi Ng	An Exploratory Study Of The Effects Of Information And Communication Technology On Customer Relationship Management And Customer Lock-In.	PACIS	2004	DBLP BibTeX RDF
16	Stephanie Magin, René Algesheimer, Frank Huber, Andreas Herrmann	The Impact of Brand Personality and Customer Satisfaction on Customer's Loyalty: Theoretical Approach and Findings of a Causal Analytical Study in the Sector of Internet Service Providers.	Electron. Mark.	2003	DBLP DOI BibTeX RDF
16	Henning Gebert, Malte Geib, Lutz M. Kolbe, Walter Brenner	Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts[1].	J. Knowl. Manag.	2003	DBLP DOI BibTeX RDF
16	Kristin R. Eschenfelder	The customer is always right, but whose customer is more important?: Conflict and Web site classification schemes.	Inf. Technol. People	2003	DBLP DOI BibTeX RDF
16	Valeria Minghetti	Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System.	J. Inf. Technol. Tour.	2003	DBLP DOI BibTeX RDF
16	J. P. Shim 0001, Yong B. Shin, Linda Nottingham	Retailer Web Site Influence On Customer Shopping: Exploratory Study on Key Factors of Customer Satisfaction.	J. Assoc. Inf. Syst.	2002	DBLP DOI BibTeX RDF
16	Valeria Minghetti, Paolo Di Lucia Coletti	Hotel IT Innovation: Creating Customer Value through a Customer Information System.	ENTER	2002	DBLP DOI BibTeX RDF
16	Christian Scheer, Peter Loos	Concepts Of Customer Orientation - Internet Business Model For Customer-driven Output.	ECIS	2002	DBLP BibTeX RDF
16	Hee-Woong Kim, Gil-Hyung Lee, Shan Ling Pan	Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems.	ICIS	2002	DBLP BibTeX RDF
16	Martin Nelke	Customer Relationship Management: A Combined Approach by Customer Segmentation and Database Marketing.	Advances in Computational Intelligence and Learning	2002	DBLP BibTeX RDF
16	Annakarin Nyberg, Ola Henfridsson	Going for the Online Customer - An Interpretive Case Study of Internetworked Customer Reach in Online Entertainment.	ECIS	2001	DBLP BibTeX RDF
16	Annakarin Nyberg, Ola Henfridsson	Learning About the Online Customer - An interpretive case study of building digital customer relations in online entertainment.	I3E	2001	DBLP DOI BibTeX RDF
16	Gerard King	Causal Loop Diagramming of the Relationships among Customer Satisfaction, Customer Retention, and Profitability.	ICSTM	2000	DBLP BibTeX RDF
16	Bert Barabas, Mark Van Gulik	Customer context server application enabling customer-focused e-commerce.	OOPSLA Addendum	2000	DBLP DOI BibTeX RDF
16	Satya P. Chattopadhyay	Customer Oriented Enterprise Information Management: A Customer Relationship Life Cycle Approach.	ICEIS	1999	DBLP BibTeX RDF
16	Jim Blight	Customer privacy versus customer service.	Inf. Secur. Tech. Rep.	1997	DBLP DOI BibTeX RDF
16	Yasushi Fujimoto	Design of a Large-scale Customer Information Database: Reconstruction of Integrated Customer Information System at Kansai Electric Power Co., Inc.	DASFAA	1991	DBLP BibTeX RDF
16	Robert A. Karasek	Making Customer-Oriented Variety Feasible for CIM: Customer-Oriented Product Design Software.	HCI (1)	1987	DBLP BibTeX RDF
16	Linda Downing, Ellen M. Jacobson, Doug Chambers	The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services.	SIGUCCS	1985	DBLP DOI BibTeX RDF
16	Thomas Piton, Julien Blanchard 0001, Henri Briand, Fabrice Guillet	Domain driven data mining to improve promotional campaign ROI and select marketing channels.	CIKM	2009	DBLP DOI BibTeX RDF	actionable knowledge discovery, domain-driven data mining, customer relationship management
16	Francesco Sole, Daniela Carlucci, Giovanni Schiuma	Assessing the Value Dimensions for Customers in Knowledge Intensive Business Services.	WSKS (2)	2009	DBLP DOI BibTeX RDF	KIBS, service value, case example, model, customer
16	Andrew H. Lyons	Developing a service catalog for higher education information technology services.	SIGUCCS	2009	DBLP DOI BibTeX RDF	information technology web site, service catalog, service level agreement, organization, customer service
16	Jonathan Dixon, Ryan Christopher Tucker	We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support.	SIGUCCS	2009	DBLP DOI BibTeX RDF	web conferencing, collaboration, communication, support, customer service, chat, twitter, facebook
16	Alberto Jiménez Rozo	Supply of accounting and financial information entities in charge of control surveillance: a proposal for the streamlining of procedures.	ICEGOV	2009	DBLP DOI BibTeX RDF	customer-server, enterprise resources and software planning (ERP), government to business (G2B), internet data center (IDC), partnerships management and directors, remote surveillance/intervention, confidentiality, software as a service (SaaS), internal control
16	Chang Ouk Kim, Ick-Hyun Kwon, Jun-Geol Baek	Asynchronous action-reward learning for nonstationary serial supply chain inventory control.	Appl. Intell.	2008	DBLP DOI BibTeX RDF	Action reward learning, Asynchronous performance measure update, Situation reactive inventory control, Two-stage serial supply chain, Nonstationary customer demand, Machine learning
16	Justin Harbor	The world at your doorstep: cultural lessons from Texas A&M University at Qatar.	SIGUCCS	2008	DBLP DOI BibTeX RDF	verbal skills, communication, culture, diversity, customer service
16	Lihong Wei, Lingshan Kong	Take the Challenge of IP Evolution and OAM Solution.	APNOMS	2008	DBLP DOI BibTeX RDF	soft switch, customer experience support, network management, IP Network, Service support
16	Bram Klievink, Marijn Janssen	Stage models for creating joined-up government: from local to nation-wide integration.	DG.O	2008	DBLP BibTeX RDF	customer-oriented service provisioning, joined-up government, stage models, integration, coordination, orchestration
16	J. B. Rainsberger	Ask for Examples.	IEEE Softw.	2007	DBLP DOI BibTeX RDF	misunderstanding, collaboration, communication, test, specification, customer, user, example
16	Haruhito Matsunami	Service Science: Applications of Observation to Real World Business.	HCI (7)	2007	DBLP DOI BibTeX RDF	observation, customer satisfaction, service science, human behavior
16	Ron Hofer, Dirk Zimmermann, Melanie Jekal	Alignment of Product Portfolio Definition and User Centered Design Activities.	HCI (1)	2007	DBLP DOI BibTeX RDF	Business Requirements, Customer Requirements, Product Definition, Product Portfolio Management, User Centered Design, Marketing, Usability Engineering, User Requirements
16	Chang K. Cho, Cheol Lee, Myung Hwan Yun	User Centered Design Approach Applying CPV in Mobile Service Design.	HCI (11)	2007	DBLP DOI BibTeX RDF	new service design, customer perceived value (CPV), user centered design, mobile service
16	Takumi Kaneko, Yuichiro Nakamura, Michiko Anse, Tsutomu Tabe, Yumiko Taguchi	A Method for Generating Plans for Retail Store Improvements Using Text Mining and Conjoint Analysis.	HCI (9)	2007	DBLP DOI BibTeX RDF	Customer-satisfaction measurement, Definition Method, Store-improvement plan, Text Mining, Conjoint Analysis
16	Jiaming Zhan, Han Tong Loh, Ying Liu 0004, Aixin Sun	Automatic Text Summarization in Engineering Information Management.	ICADL	2007	DBLP DOI BibTeX RDF	Automatic Text Summarization, Engineering Information Manage-ment, Online Customer Reviews
16	Jan Ahrens, Michal Ann Strahilevitz	Can Companies Initiate Positive Word of Mouth? A Field Experiment Examining the Effects of Incentive Magnitude and Equity, and eReferral Mechanisms.	PERSUASIVE	2007	DBLP DOI BibTeX RDF	WOM, Electronic Referrals, eReferrals, Customer Acquisition, Consumer Marketing, Viral Marketing, B2C, Internet Marketing, Word of Mouth, Word-of-Mouth, Referrals, Online Marketing
16	Mark Brodie, Jennifer Lai, Jonathan Lenchner, William Luken, Kavitha Ranganathan, Jung-Mu Tang, Maja Vukovic	Support Services: Persuading Employees and Customers to Do what Is in the Community's Best Interest.	PERSUASIVE	2007	DBLP DOI BibTeX RDF	prisoner’s dilemma, collaboration, knowledge sharing, system administration, customer support
16	Matthew J. Conlon	Overhaul your helpdesk ticketing system.	SIGUCCS	2007	DBLP DOI BibTeX RDF	request, ticketing system, web-based software, work request, tracking, knowledge base, helpdesk, incident, customer support, problem, desktop support, ticket, issue, service desk
16	Albert DeSimone	Communications planning: defining levels and phases of information distribution.	SIGUCCS	2007	DBLP DOI BibTeX RDF	information distribution, communications, planning, marketing, customer value
16	Yanni Yuan, Bai Wang 0001, Lei Zhang 0049, Jianlin Wu	SOA-Based Telecom Product Management System Framework.	CONFENIS (2)	2007	DBLP DOI BibTeX RDF	Product data management systems, Business information integration, Business intelligence (BI), Service-oriented architecture (SOA), Metadata, Customer relationship management (CRM)
16	Panagiotis Sfetsos, Lefteris Angelis, Ioannis Stamelos	Investigating the extreme programming system-An empirical study.	Empir. Softw. Eng.	2006	DBLP DOI BibTeX RDF	Extreme programming system, Cause-effect model, Feedback model, Developer perception, Manager perception, Stepwise discriminant analysis, Planning game, Simple design, Common code ownership, On-site customer, Short release cycles, 40-hour-week, Empirical study, Refactoring, Test-driven development, Metaphor, Agile methods, Pair programming, Coding standards, Continuous integration
16	Edmund Freeman, Gabor Melli	Championing of an LTV model at LTC.	SIGKDD Explor.	2006	DBLP DOI BibTeX RDF	successful data mining, data mining, organizational change, customer lifetime value
16	Jung-Fung Chen	Service Quality Design Via Fuzzy Approach.	ICICIC (2)	2006	DBLP DOI BibTeX RDF	fuzzy optimization model, linear programming, customer satisfaction
16	Helen Malin	Evaluating student employee performance.	SIGUCCS	2006	DBLP DOI BibTeX RDF	computer consultants, full-disclosure, performance record, real-time, standards, training, transformation, statistics, digital, customer service, professional development, mentoring, evaluation system, cumulative
16	Alison Cruess	Architecting change from the inside out.	SIGUCCS	2006	DBLP DOI BibTeX RDF	employee morale, communication, priorities, customer service, leadership, continuous improvement, hiring, climate
16	Mahdi Seify	New Method for Risk Management in CRM Security Management.	ITNG	2006	DBLP DOI BibTeX RDF	Information Security Management System (ISMS), Data management, Risk Management, Customer Relationship Management (CRM)
16	Taro Kamioka, Kazuhiko Yahata	Emergence of service-added model in B2C for small-sized companies.	ICEC	2006	DBLP DOI BibTeX RDF	B2C management, customer relations, intermediary model, service-added model, small-sized companies, B2C
16	C. N. Verdouw, Adrie J. M. Beulens, D. Bouwmeester, J. H. Trienekens	Modelling Demand-driven Chain Networks using Multiple CODPs.	APMS	2006	DBLP DOI BibTeX RDF	Customer Order Decoupling Point (CODP), Demand-driven chain networks, Dairy Paper type Research paper, Case study
16	Ingrid Tofte, Karl Johan Sæth, Kristin Jansson	A case study of Vinmonopolet.no: faceted search and navigation for e-commerce.	NordiCHI	2006	DBLP DOI BibTeX RDF	conversion metrics, customer centred design process, faceted search and navigation, e-commerce, return on investment
16	David W. Marlow	Blending system and human text in a technical communication genre.	SIGDOC	2006	DBLP DOI BibTeX RDF	customer relationship management system, user experience, information design, technical communication, genre analysis
16	Amy Law, Raylene Charron	Effects of agile practices on social factors.	ACM SIGSOFT Softw. Eng. Notes	2005	DBLP DOI BibTeX RDF	customer collaboration, motivation, knowledge sharing, social factors, agile practices
16	Suzanne Garcia	How Standards Enable Adoption of Project Management Practice.	IEEE Softw.	2005	DBLP DOI BibTeX RDF	customer-supplier relationships, standards, project management, process improvement, communities of practice, technology adoption
16	Martina Ceschi, Alberto Sillitti, Giancarlo Succi, Stefano De Panfilis	Project Management in Plan-Based and Agile Companies.	IEEE Softw.	2005	DBLP DOI BibTeX RDF	project management, agile methods, customer management
16	Saulius Minkevicius, Genadijus Kulvietis	Reliability in Computer Networks.	System Modelling and Optimization	2005	DBLP DOI BibTeX RDF	mathematical models of technical systems, open queueing network, the probability limit theorem, virtual waiting time of a customer, queueing theory, heavy traffic, reliability theory
16	G. Narendra Kumar, P. Venkataram, V. S. N. Kumar	Admission Control for the Customers over the Vendor's VPN.	I3E	2005	DBLP DOI BibTeX RDF	prioritized requests, customer behavior transition diagram, genetic algorithm, Quality of service, e-commerce, call admission control, virtual private network
16	Karen Holtzblatt, Joerg Beringer, Lisa Baker	Rapid user centered design techniques: challenges and solutions.	CHI Extended Abstracts	2005	DBLP DOI BibTeX RDF	customer-centered design, user-centered design
16	Lifang Peng, Ying Chen	Research on objective orientation of e-government system.	ICEC	2005	DBLP DOI BibTeX RDF	system objective, E-government, customer relationship management (CRM)
16	Jay Vleeschhouwer, Warren East, Michael J. Fister, Aart J. de Geus, Walden C. Rhines, Jackson Hu, Rick Cassidy	Differentiate and deliver: leveraging your partners.	DAC	2005	DBLP DOI BibTeX RDF	EDS, semiconductor fabrication, supplier-customer relationships, intellectual property, processors
16	Jian Tang 0001, Ada Wai-Chee Fu, Jari Veijalainen	Supporting Dispute Handling in E-Commerce Transactions, a Framework and Related Methodologies.	Electron. Commer. Res.	2004	DBLP DOI BibTeX RDF	merchant, protocol, E-commerce, transaction, customer, atomicity, arbiter, dispute
16	Enzo Colombo, Chiara Francalanci	Selecting CRM packages based on architectural, functional, and cost requirements: Empirical validation of a hierarchical ranking model.	Requir. Eng.	2004	DBLP DOI BibTeX RDF	Analytical hierarchy process (AHP), Customer relationship management (CRM), Software selection, Software cost
16	Dieter Baum, Vladimir V. Kalashnikov	Spatial No-Waiting Stations with Moving Customers.	Queueing Syst. Theory Appl.	2004	DBLP DOI BibTeX RDF	spatial Markovian arrival processes (SMAPs), customer motion, SMAP/G/-, SMAP/G/c/0- and spatial Cox/G/-stations with group arrivals, mobile communication network analysis
16	Shahra Meshkaty, Jack W. Pope	Managing faculty support: expectations and change in the classroom.	SIGUCCS	2004	DBLP DOI BibTeX RDF	customer relations management, shared management, distance learning, systems management, distributed learning, webCT
16	Mona Marathe, Hemalatha Diwakar	A Protocol for "Combination-Web-Shopping".	CEC	2004	DBLP DOI BibTeX RDF	Multiple Businesses to Single Customer, Web-Shopping, Message-Based Centralized Workflow System, Atomicity in E-Commerce, E-Commerce
16	Carla Fredrick	Extreme Programming: Growing a Team Horizontally.	XP/Agile Universe	2003	DBLP DOI BibTeX RDF	hard fast rules, horizontal, Junit tests, shunted tests, persistence requirements, customer team, requirements, refactoring, extreme programming, XP, developers, vertical, stories, velocity, lurk
16	Olivier Corre, Idir Fodil, Vladimir Ksinant, Guy Pujolle	An Architecture for Access Network Management with Policies (AN-PBM.	MMNS	2003	DBLP DOI BibTeX RDF	QoS, Architecture, Policy, Network Management, Customer, Service Provider
16	Kristina A. Cunningham, Tammy Hohlt	Transitioning to unstaffed computing sites.	SIGUCCS	2003	DBLP DOI BibTeX RDF	budget issues, cost factors, customer service expectations, site usage reports, staffing levels, unstaffed sites
16	Karen McRitchie	Technical outreach: if the mountain won't come to Mohammed...	SIGUCCS	2003	DBLP DOI BibTeX RDF	training, documentation, customer service, outreach
16	Cynthia A. Murnan	Deep in the heart of client services: it's not just about hardware and software.	SIGUCCS	2003	DBLP DOI BibTeX RDF	Footprints®, Myers-Briggs Type Indicator®, client services, manager, customer service, budget, client, user services
16	Lea H. Snyder	Expanding help desk services: the benefits of student S.O.S.	SIGUCCS	2003	DBLP DOI BibTeX RDF	on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants
16	J. Michael Yohe	Repairing a bad reputation: it takes more than good works.	SIGUCCS	2002	DBLP DOI BibTeX RDF	reputation, image, customer service, improvement, public relations
16	Teresa Fernandez, Sean Stockburger	Full-time staff boldly go where no part-time student has gone before.	SIGUCCS	2002	DBLP DOI BibTeX RDF	full-time staff, staffing models, help desk, customer service
16	Clay Spinuzzi	Documentation, participatory citizenship, and the web: the potential of open systems.	SIGDOC	2002	DBLP DOI BibTeX RDF	open systems, customer relationship management
16	Sung Ho Ha, Sang-Chan Park	Matching Buyers and Suppliers: An Intelligent Dynamic-Exchange Model.	IEEE Intell. Syst.	2001	DBLP DOI BibTeX RDF	dynamic exchange, supplier relationship management, data mining, electronic commerce, customer relationship management, business-to-business
16	Hiroshi Yajima, Tadashi Tanaka, Yoji Taniguchi	An Agent-Based Network Consultation System Using Cooperation between a Sales Organization and Multi-Agents.	HICSS	2001	DBLP DOI BibTeX RDF	customer information service, agent, Synchronous communication, consultation system
16	Bill Pitterman	Telcordia Technologies: The Journey to High Maturity.	IEEE Softw.	2000	DBLP DOI BibTeX RDF	culture, CMM, customer satisfaction
16	Josef Fink, Alfred Kobsa	A Review and Analysis of Commercial User Modeling Servers for Personalization on the World Wide Web.	User Model. User Adapt. Interact.	2000	DBLP DOI BibTeX RDF	one-to-one marketing, deployment requirements, commercial user modeling, company profiles, user modeling servers, personalization, electronic commerce, customer relationship management, product reviews
16	Garimella Uma, Tolety Siva Perraju	Services on the Net: An Agent Based Approach.	DEXA Workshops	2000	DBLP DOI BibTeX RDF	personalized customer service, communication languages, adaptive negotiation protocols, customized financial service, conference management workflow, market-oriented approach, social reasoning model, contract net approach, quality of service, Internet, Internet, negotiation, businesses, vocabulary, service providers, agent-based approach, task sharing
16	Virginia Dignum	Towards a People-Oriented Knowledge Management Environment.	DEXA Workshops	2000	DBLP DOI BibTeX RDF	people-oriented knowledge management environment, intelligent knowledge management environments, knowledge users, knowledge creators, knowledge sources, personalised dynamic interface, cross sell support pilot, Achmea Customer Care Centre, communication, virtual environment, intelligent agents, data warehouses, agent community, user needs, personal assistant, virtual collaboration
16	Adrian M. Colyer	From research to reward: challenges in technology transfer.	ICSE	2000	DBLP DOI BibTeX RDF	engagement model, research exploitation, risk management, technology transfer, customer management
16	Isabel Gallego, Jaime Delgado, José J. Acebrón	Distributed Models for Brokerage on Electronic Commerce.	Trends in Distributed Systems for Electronic Commerce	1998	DBLP DOI BibTeX RDF	Electronic Brokerage, Supplier and Distributed Models, Electronic Commerce, Customer
16	Wolfgang L. Zagler, Paul Panek, Christian Flachberger	Technical assistance for severely motor- and multiple impaired children.	CBMS	1997	DBLP DOI BibTeX RDF	multiple impaired children, motor disabled children, multiple disabled children, augmentative communication systems, customer-tailored user interfaces, self effectiveness, optimal support, training process, changing user needs, multi purpose technical aid, innovative technical assistance system, practical application, environmental control, handicapped aids
16	Chung-Horng Lung	Empirical experiences in analyzing software architecture sensitivity.	COMPSAC	1997	DBLP DOI BibTeX RDF	software architecture sensitivity analysis, key customer value changes, future requirements, software architecture re-engineering, software architecture comparison, empirical studies, sensitivity analysis, system evolution, architectural views, SEAL
16	Paul Grünbacher	A software assessment process for small software enterprises.	EUROMICRO	1997	DBLP DOI BibTeX RDF	software assessment process, small software enterprises, quality software products, customer expectations, market success, mature development process, ISO 15504 standard, Software Process Improvement Capability Determination, external consultants, structured interviews, software process improvement, BOOTSTRAP, Capability Maturity Model, SPICE, software houses, self-evaluation
16	Max Blair, Steven R. LeClair, Jeffrey V. Zweber, Adel Chemaly	MultiDisciplinary Design for Uninhabited Air Vehicles.	WETICE	1997	DBLP DOI BibTeX RDF	unmanned air vehicles, uninhabited air vehicles, process development, iterative specify-evaluate-revise approach, time-intensive approach, detailed design, geometric environment, performance analysis environment, materials processing evaluation environment, design-through-production efficiency, responsive product development cycles, interactive evaluation, combinatorial alternatives, performance envelopes, vehicle life, environmental constraints, components, product design, maintainability, conceptual design, product development, system reliability, lot size, process planning, multidisciplinary design, concurrent design, customer needs
16	R. E. M. Champion, Trevor T. Moores	Exploiting an enterprise model during systems' requirements capture and analysis.	ICRE	1996	DBLP DOI BibTeX RDF	system requirements capture, enterprise information, business process components, quantifiable goals, requirements statements, enterprise objectives, iterative construction, customer requirements, requirements engineering phase, formal specification, information systems, software development, consistency, business processes, systems analysis, business data processing, enterprise model, business objectives, software requirements specification, business environment
16	Mehmet Aksit	Designing Software Architectures as Knowledge Specializations.	COMPSAC	1996	DBLP DOI BibTeX RDF	knowledge specializations, customer problems, relevant objects, consistent system, composable building blocks, adaptable reusable software architectures, object-oriented programming, object-oriented programming, software reusability, object oriented methods, software architecture design
16	Satoshi Nishiyama, Chihiro Ono, Sadao Obana, Kenji Suzuki 0005	Distribution transparent MIB based on MSA (Management System Agent) model.	ICPADS	1996	DBLP DOI BibTeX RDF	distribution transparent MIB, MSA, management system agent model, OSI management model, peer to peer communication process, managing application, managed AP, Management Information Base, schema transparency, management operation, customer network management system, X.25, distributed processing, open systems, management information systems, computer network management, location transparency
16	Glenn R. Lowry, G. William Morgan, Desmond G. Fitzgerald	Organisational characteristics, cultural qualities and excellence in leading Australian-owned information technology firms.	ISCNZ	1996	DBLP DOI BibTeX RDF	organisational characteristics, cultural qualities, Australian-owned information technology firms, field case studies, IT firms, growth projections, customer relations, organisational resources, cultural aspects, information systems, management, size, success factors, revenue, staff, DP industry, project teams, employee, business activities, organisational modelling, organisation culture
16	Michael Rohloff	Reference model and object oriented approach for business process design and workflow management.	ISCNZ	1996	DBLP DOI BibTeX RDF	organisational design, customer-supplier relationship, object oriented modeling technique, decision making, business process modeling, workflow management, reference model, information systems development, object oriented approach, corporate modelling, business process design, OMT
16	Elisabetta Di Nitto, Alfonso Fuggetta	Product lines: what are the issues?	ISPW	1996	DBLP DOI BibTeX RDF	software market, software development companies, software maintenance, software development, software components, software product lines, product design, DP industry, software product families, customer needs
16	P. C. Muller, R. de Poorter, J. De Jong, J. M. L. van Engelen	Using the Internet as a communication infrastructure for lead user involvement in the new product development process.	WETICE	1996	DBLP DOI BibTeX RDF	lead user involvement, new product development process, dynamic markets, product marketing, new market needs, user network, multimedia products, innovative users, Internet, Internet, case study, time-to-market, market research, communication infrastructure, customer needs
16	Harry M. Sneed	Modelling the maintenance process at Zurich Life Insurance.	ICSM	1996	DBLP DOI BibTeX RDF	insurance data processing, software maintenance process modelling, Zurich Life Insurance, ANSI/IEEE standard, P1219, Guide to Software Maintenance, costs, customer service, software standards
16	V. A. Ivnitskii	Invariance of stationary probabilities of states for network of multiserver queues.	Queueing Syst. Theory Appl.	1995	DBLP DOI BibTeX RDF	multiserver nodes, different sources of customers, preemptive priority of entering customer, functional form of distributions, Queueing network
16	Colin Potts	Invented requirements and imagined customers: requirements engineering for off-the-shelf software.	RE	1995	DBLP DOI BibTeX RDF	imagined customer, invented requirements, consulting communities, off-the-shelf application software, design scenarios, software engineering, requirements engineering, software developers, systems analysis, product development, DP industry, development systems
16	Paolo Briccarello, Guido Bruno, Eurico Ronco	REBUS: an object-oriented simulator for business processes.	Annual Simulation Symposium	1995	DBLP DOI BibTeX RDF	customer requests, object-oriented simulation environment, REBUS, Telcos organizations, modelling, object-oriented programming, digital simulation, competition, business data processing, systems re-engineering, telecommunication services, object-oriented simulator, business process re-engineering, telecom operators, business process simulation
16	Manish Malhotra, Malathi Veeraraghavan	Performability-based quality of service metrics for communication services.	ICCCN	1995	DBLP DOI BibTeX RDF	performability-based quality of service metrics, real-world service offerings, multiple vendor networks, service segment metrics, vendors negotiation, joint service offering, customer, telecommunication networks, service provider, telecommunication services, fault-tolerant computer systems, communication services, computer communication networks
16	Christopher Deephouse, Dennis R. Goldenson, Marc I. Kellner, Tridas Mukhopadhyay	The effects of software processes on meeting targets and quality.	HICSS (4)	1995	DBLP DOI BibTeX RDF	meeting targets, project size, project complexity, design inspections, senior practitioners, project outcomes, software engineering, project management, survey, software processes, productivity, reengineering, configuration management, configuration management, competition, software development management, systems re-engineering, project planning, requirements management, customer satisfaction, time to market, code inspections, product quality, defect tracking, cross-functional teams
16	Randolph G. Foldvik, David Meyer	Moving towards ATM: LAN/WAN evolution and experimentation at the University of Oregon.	LCN	1995	DBLP DOI BibTeX RDF	WAN evolution, LAN evolution, Oregon University, US WEST, technical ATM equipment trial, ATM services, ATM connectivity, high-end desktop workstations, high-end routers, customer-owned ATM switches, public ATM services, legacy LANs, ATM switched virtual circuits, ATM permanent virtual circuits, local networking capabilities, WAN experimentation, LAN experimentation, protocols, asynchronous transfer mode, ATM, local area networks, wide area networks, educational technology, telecommunication network routing, workstations, IP networking, LAN interconnection, educational computing, optical fibre LAN
16	Andreas Meier 0001, Rolf Dippold, Jacky Mercerat, Alex Muriset, Jean-Claude Untersinger, Robert Eckerlin, Flavio Ferrara	Hierarchical to Relational Database Migration.	IEEE Softw.	1994	DBLP DOI BibTeX RDF	database migration, hierarchical database, source-code conversion, Swiss Bank, IBM Data Propagator, MVS/ESA, batch data propagation, interactive data propagation, hierarchical IMS, relational DB2, reverse data propagation, forward data propagation, account database, customer database, account databases, computer centers, relational databases, relational database, database management systems, heterogeneous databases, IBM, data handling, bank data processing, data propagation, language interfaces, software solutions
16	Liming Liu, James G. C. Templeton	Autocorrelations in infinite server batch arrival queues.	Queueing Syst. Theory Appl.	1993	DBLP DOI BibTeX RDF	customer dependence, ample service, estimate, Autocorrelation, batch arrival
14	Zhenjie Zhang, Laks V. S. Lakshmanan, Anthony K. H. Tung	On domination game analysis for microeconomic data mining.	ACM Trans. Knowl. Discov. Data	2009	DBLP DOI BibTeX RDF	Domination game, data mining, game theory