Search results for "SIGUCCS"

Hits ?▲	Authors	Title	Venue	Year	Link	Author keywords
1	Amy Magno, Thomas Bohlke	From 0 - 60 in 4.2 seconds supporting the RESNET.	SIGUCCS	2005	DBLP DOI BibTeX RDF	cleanAccess, help desk, resNet, VLAN
1	Jeni McIntosh-Elkins, Mike Rabe	THE fish! philosophy®: customer service from the fishbow.	SIGUCCS	2005	DBLP DOI BibTeX RDF	FISH!®, customer relations, work ethic, training, motivation, support, customer service, students, organizational change, empowerment, organizational behavior, employee
1	Kimberly H. Brookes, Susan K. Lees	Oh no!: they want me to support students' computers...?	SIGUCCS	2005	DBLP DOI BibTeX RDF	self-help, help desk, customer service, student support
1	Scott A. Myron, Richard Knepper, Matthew R. Link, Craig A. Stewart	PubsOnline: open source bibliography database.	SIGUCCS	2005	DBLP DOI BibTeX RDF	BibTeX, grant writing, record-keeping, open source, publications, bibliographies, citation management
1	Jeanette Gauthier, Almond D. Dillard	Casting nets in the waters of adaptive technology.	SIGUCCS	2005	DBLP DOI BibTeX RDF	adaptive technology (ADT), adaptive technology specialist (ATS), americans with disabilities act (ADA), assistive technology (AST), student computing services (SCS), disability, braille, special needs
1	James A. Greathouse	Training: tackling the task of reeling them in.	SIGUCCS	2005	DBLP DOI BibTeX RDF	SCT, banner, luminis, partnering faculty, trainer, communication, training, portal, material, gateway, staff
1	Cathy A. Tabor, Patricia G. DeWalt	IT open house: what it can do for your organization.	SIGUCCS	2005	DBLP DOI BibTeX RDF	open house, games, training, team building, public relations
1	Joseph M. Murphy	The water is wide: network security at Kenyon College, 1995-2005.	SIGUCCS	2005	DBLP DOI BibTeX RDF	student computing, resNet, antivirus
1	Tabatha Verbick, Merlin Miller	PERTs: the support side solution to residential computing.	SIGUCCS	2005	DBLP DOI BibTeX RDF	residence halls, training, policies, support, staffing
1	Joni Mason, Marilee Tuomanen	TECH spyware raid: the PEA matrix.	SIGUCCS	2005	DBLP DOI BibTeX RDF	residential, education, spyware, adware
1	Judith Oates Lewandowski	Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology.	SIGUCCS	2005	DBLP DOI BibTeX RDF
1	Brien G. Muller, Mark A. Bauer	Is your resNet support boat sinking?: try outsourcing!	SIGUCCS	2005	DBLP DOI BibTeX RDF	outsource, support, students, resNet
1	Patti Mitch	Pooling efforts to cast for better student employees.	SIGUCCS	2005	DBLP DOI BibTeX RDF	evaluation, applicant, interview
1	Jason Brand, Jeff Balvanz	Automation is a breeze with AutoIt.	SIGUCCS	2005	DBLP DOI BibTeX RDF	AutoIt, automation, help desk, scripting, windows, customer service
1	Russell Sprague	Revision control practices applied to computer configurations.	SIGUCCS	2005	DBLP DOI BibTeX RDF	revision control, imaging, windows, versioning
1	Dan Albrich	Automating windows security: building a security CD.	SIGUCCS	2005	DBLP DOI BibTeX RDF	automated security, custom CD-ROM, scripting, patch management
1	Alison Cruess	Customer-facing communication.	SIGUCCS	2005	DBLP DOI BibTeX RDF	customer-facing, communication, image, customer service, improvement, public relations
1	Patrick Chinn	The department apprentice program: providing support on a decentralized campus.	SIGUCCS	2005	DBLP DOI BibTeX RDF	customer service, staffing, technical support
1	Benjamin Villanueva, Brett Cook	Providing students 24/7 virtual access and hands-on training using vmware GSX server.	SIGUCCS	2005	DBLP DOI BibTeX RDF	virtual machines, web access, SSL, computer labs, active directory, vmware
1	Michael Vedders, Paul Boyum	Helping students help themselves: malware removal.	SIGUCCS	2005	DBLP DOI BibTeX RDF	malware, worms, virus, spyware, kiosk, black hole, VLAN
1	Anita Schwartz, Cindy Guerrazzi	You can never be too thin: skinny-client technology.	SIGUCCS	2005	DBLP DOI BibTeX RDF	skinny clients, x-terminals, smart cards, thin clients, network appliances
1	Kristi Evans, W. Teresa Jones	Building an IT help desk: from zero to hero.	SIGUCCS	2005	DBLP DOI BibTeX RDF	management, help desk, student workers
1	Kenneth Janz, Emily Gruenert	Developing a comprehensive communication strategy to meet the needs of various stakeholder groups.	SIGUCCS	2005	DBLP DOI BibTeX RDF	communications assessment, technology planning, collaboration, communications, documentation, survey, marketing, focus groups, faculty development, technology training, communication strategies, staff development, support services, technology needs assessment
1	Michael Lazenka	The evolution of software distribution: where did we come from and where are we heading?	SIGUCCS	2005	DBLP DOI BibTeX RDF	ISC, Penn, PennConnect, University of Pennsylvania, software CD, software distribution, LSP
1	Melody Childs	CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development.	SIGUCCS	2005	DBLP DOI BibTeX RDF	management techniques, knowledge management, social capital, staffing, student employees, resNet, team building
1	Michael White 0002, Jim Matson	Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model.	SIGUCCS	2005	DBLP DOI BibTeX RDF	classroom technology
1	Ron Nichols, Karl Hassler	Time To start charging for cleaning student computers?	SIGUCCS	2005	DBLP DOI BibTeX RDF	cleanup, spyware, charging, anti-virus
1	Amanda Spear	If you build it, they will come: implementing a distributed desktop support program that works.	SIGUCCS	2005	DBLP DOI BibTeX RDF	University of Colorado, centrally managed, information technology services, desktop support, distributed support
1	Rachael Stanley	Computer lab management: serving our customers through communication.	SIGUCCS	2005	DBLP DOI BibTeX RDF	communication, customer, computer lab
1	Jeff Smith	LabDisplay: bringing computer lab management into the new millennium.	SIGUCCS	2005	DBLP DOI BibTeX RDF	ZENworks, iPrint, lab tools, labDisplay, student services, security, statistics, auditing, students, website, printing, software management, inventory, computer lab, labs, lab management, cost reduction, Novell
1	Janice Ward	Reeling in new ideas for training student support consultants.	SIGUCCS	2005	DBLP DOI BibTeX RDF	workflows, training, procedures, course management system, student consultants
1	Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe	Implementation of IPv6 functions for a network user authentication system opengate.	SIGUCCS	2005	DBLP DOI BibTeX RDF	network user authentication system, opengate, internet, IPv6
1	John S. Wasileski	Learning organization principles & project management.	SIGUCCS	2005	DBLP DOI BibTeX RDF	personal mastery, project slate, shared vision, slate, team learning, complexity, project management, project, projects, accountability, alignment, mental models, systems thinking, PERT, CPM
1	Teresa K. Pearson	Schooling our consultants for a sea of residents.	SIGUCCS	2005	DBLP DOI BibTeX RDF	campus housing, campus residents, hands-on learning, network consultants, obstacle course, training, transformation, documentation, strategy, network connectivity, team building
1	Simon Kissler, Owen Hoyt	Using thin client technology to reduce complexity and cost.	SIGUCCS	2005	DBLP DOI BibTeX RDF	SunRay, library access, scientific computer lab, thin clients, kiosks
1	Hidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura	Developing an e-learning System which enhances students' academic motivation.	SIGUCCS	2005	DBLP DOI BibTeX RDF	large-scale class, educational technology, e-learning system, automatic marking
1	Karla Nelson, Tammie Kramolis, Teresa Kramolis	Open your eyes...speak your mind...help desk communicating.	SIGUCCS	2005	DBLP DOI BibTeX RDF	Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat
1	Joana Trimble	The I.T. circuit certificate: training for the future.	SIGUCCS	2005	DBLP DOI BibTeX RDF	computer certification, computer competency, computer training program, training, computer education, computer training
1	Kerrie O'Connor, Anne Valerio, Debra Dexter	Providing technology orientation for new faculty and staff.	SIGUCCS	2005	DBLP DOI BibTeX RDF	passwords, orientation, accounts, instruction, faculty, staff
1	Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger	Rensselaer's mobile computing program a whale of an idea!	SIGUCCS	2005	DBLP DOI BibTeX RDF	RPI, laptop support, mobile computing program, rensselaer, thinkPad, computing support
1	Douglas E. Ennis	The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus.	SIGUCCS	2005	DBLP DOI BibTeX RDF	EAP-TLS, MSCHAPv2, PEAP, SSL certificates, SWAN, WLCCP, WEP, 802.1X
1	Kim Todd, Lori Mardis, Patricia Wyatt	Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs.	SIGUCCS	2005	DBLP DOI BibTeX RDF	client-centered, information commons, collaboration, library, customer service, computing services
1	Cathy O'Bryan	Online and instructor-led technical training: a charge-back model that works!	SIGUCCS	2005	DBLP DOI BibTeX RDF	charge back, charters, cost recovery, customer relations, online professional development, project charters, technical training, training courses, training sessions, workforce training, project management, online learning, customer service, professional development
1	Michael D. Ciocco, Neil Toporski, Michael Dorris	Developing a synchronous web seminar application for online learning.	SIGUCCS	2005	DBLP DOI BibTeX RDF	collaboration, communication, synchronous, web, virtual, presentation, conferencing
1	Trevor M. Murphy	Multiple solutions for digitizing equations for students.	SIGUCCS	2005	DBLP DOI BibTeX RDF	mathematics, PDF, equations, mathML, faculty support, typesetting, TeX
1	Brandon Koeller, Karalee Woody	Imaging, security, configuration, and maintenance for the masses.	SIGUCCS	2005	DBLP DOI BibTeX RDF	Faronics deep freeze, Windows active directory, general-access computing, group policy, software update services, symantec ghost, workstation configuration, imaging, scripting, systems maintenance
1	Alfred Padeletti, Berthenia Coltrane, Richard Kline	Customer service: help for the help desk.	SIGUCCS	2005	DBLP DOI BibTeX RDF	support, help desk, customer support
1	Robert Strazzarino, Tyson R. Henry	Volunteerism: a new idea for filling university information technology needs.	SIGUCCS	2005	DBLP DOI BibTeX RDF	class schedule, university services, volunteerism, world-wide-web
1	Jim Osborn	Supervising students in satellite locations: overlords need minions!	SIGUCCS	2005	DBLP DOI BibTeX RDF	continued training, student supervisors, tiered support, tracking, efficiency, accountability, supervision, student employees
1	Jim Osborn	Scheduling student employees doesn't have to make you crazy.	SIGUCCS	2005	DBLP DOI BibTeX RDF	payroll, timecards, web-based solutions, scheduling, student employees, out-sourcing
1	David E. Alexander, Claire C. Lassalle, Lori C. Steib	Manning the boat with a diverse (non-traditional) crew.	SIGUCCS	2005	DBLP DOI BibTeX RDF	library services, wireless, training, management, support, help desk, staffing, computer lab, grants
1	Sylvia Maxwell, Regina Davis	From soup to nuts the comprehensive IT help desk.	SIGUCCS	2005	DBLP DOI BibTeX RDF	processes and procedures, collaboration, tools, support, help desk
1	Richard A. Henders, Bill Opdyke	Detecting intruders on a campus network: might the threat be coming from within?	SIGUCCS	2005	DBLP DOI BibTeX RDF	intrusion detection, snort
1	Susan Owen, Kenneth Janz	Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities.	SIGUCCS	2005	DBLP DOI BibTeX RDF	facilitating activities, evaluation, measures, metrics, benchmarks, objectives, goals, timelines, organizational performance
1	Tanya Dunlap	Going beyond the call of duty: the implementation and support of OMNI.	SIGUCCS	2005	DBLP DOI BibTeX RDF	application implementation, application support, board of regents, online management of networked information (OMNI), enterprise resource planning (ERP)
1	Alessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce, Rosario Messineo, Giorgia Di Stefano	An augmented campus design for context-aware service provision.	SIGUCCS	2005	DBLP DOI BibTeX RDF	mobile devices, smart environments, context-aware services, pervasive systems
1	Adam Krob, Kris Koenig	Stemming the tide: laptop support without a mandate.	SIGUCCS	2005	DBLP DOI BibTeX RDF	technology support, process improvement, viruses, laptops
1	Lynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock	Creative action teams: innovative opportunities for team work.	SIGUCCS	2005	DBLP DOI BibTeX RDF	interdepartmental, intradepartmental, collaboration, process, innovation, team, leadership, information services, solutions, staff development
1	Jolanta Soltis, Pritesh P. Patel, Brian Whitworth	Designing a new employee orientation (NEO) system.	SIGUCCS	2005	DBLP DOI BibTeX RDF	orientation, computing resources, employee
1	John V. Samuel, Takuya Noguchi	Higher quality for less: IT user surveys over the web.	SIGUCCS	2005	DBLP DOI BibTeX RDF	IT user survey, assessing IT support, efficient survey approach, user feedback, technology assessment, web survey
1	Jason Brand, Alan Vetter, Jace McDaniel	Conversing with customers.	SIGUCCS	2005	DBLP DOI BibTeX RDF	evaluation, survey, HEAT
1	Kathy Kirchner	Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center.	SIGUCCS	2005	DBLP DOI BibTeX RDF	support, help desk, staffing, consolidation
1	Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome	Diskless linux system with unionfs for an educational computer center.	SIGUCCS	2005	DBLP DOI BibTeX RDF	diskless, educational computer system, vine linux, linux, single image
1	E. Axel Larsson	A case study: implementing novell identity management at Drew University.	SIGUCCS	2005	DBLP DOI BibTeX RDF	DirXML, eDirectory, identity management, single sign on, directory services, active directory, novell, password management
1	Daniel B. Delgado	Automation & delegation to reduce lab management workload.	SIGUCCS	2005	DBLP DOI BibTeX RDF	CIRCA labs, University of Florida, technology consultants, training, software systems, instant messenger
1	Mat Felthousen	Combining audio/visual and computing support.	SIGUCCS	2005	DBLP DOI BibTeX RDF	AV equipment, design, reliability, standardization, computer labs, budgeting
1	Claire C. Lassalle, Guy J. Lavergne	Sharing knowledge with peers: return on your investment.	SIGUCCS	2005	DBLP DOI BibTeX RDF	communications, training, management, technology, economics, knowledge, organization, help desk, return on investment, staffing, budget
1	Thomas A. Gerace, Huseyin Cavusoglu	The critical elements of patch management.	SIGUCCS	2005	DBLP DOI BibTeX RDF	security, operating system, update, windows, patch, Microsoft, patch management, automatic update
1	Motohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara	NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers.	SIGUCCS	2005	DBLP DOI BibTeX RDF	voluntary-management, authorization, campus-network
1	Mike Stanley	Doing more with less: departmental labs support.	SIGUCCS	2005	DBLP DOI BibTeX RDF	deep freeze, symantec ghost, image, computer lab, keyServer
1	André G. Chinn	Network based home directories using OS X serv.	SIGUCCS	2005	DBLP DOI BibTeX RDF	user environment, LDAP, Macintosh OS X
1	David Davenport	Developing an eLearning support model.	SIGUCCS	2005	DBLP DOI BibTeX RDF	doIT, online learning, support, help desk, eLearning, course, management system
1	Kate Webster, David Dyar	Using a database-driven website to track sensitive data use.	SIGUCCS	2005	DBLP DOI BibTeX RDF	database-driven, interactive, tracking, project management, sensitive, data, website
1	Tammy Hohlt, Kristina A. Cunningham	Timeline to efficiency.	SIGUCCS	2004	DBLP DOI BibTeX RDF	computing sites, hiring and evaluations, master calendar, training, teamwork, customer service, interviewing, timeline, mentoring
1	Kim Todd, Jon Rickman, Tabatha Verbick	Implementing a network improvement action plan.	SIGUCCS	2004	DBLP DOI BibTeX RDF	communication, network management, customer service, network stability
1	Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik (eds.)	Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004	SIGUCCS	2004	DBLP DOI BibTeX RDF
1	Chris Wiesemann	Mac OS X panther imaging do's and don'ts.	SIGUCCS	2004	DBLP DOI BibTeX RDF	apple software restore, blast image config, carbon copy cloner, mac OS X, netBoot, netInstall, netRestore, netRestoreHelper, Radmind, imaging, labs, casper
1	Scott E. Hanselman, Luis O. Hernández, Divyangi Anchan, Mahmoud Pegah	OS X: here we go again.	SIGUCCS	2004	DBLP DOI BibTeX RDF	login hooks, logout hooks, network, migration, LDAP, NFS, fonts, SSH, Macintosh OS X
1	Terris B. Wolff	Making technology accessible for the technophobe-moving social workers into the 21stcentury.	SIGUCCS	2004	DBLP DOI BibTeX RDF	faculty buy-in, digital media, faculty development, webDAV
1	Paulette Robinson, Jason White, Daniel W. Denman	Course evaluations online: putting a structure into place.	SIGUCCS	2004	DBLP DOI BibTeX RDF	innovation implementation, online course evaluations, technology implementation, course, management systems, webCT, course evaluations
1	Wendy Pearle, Elizabeth Rugg	Outsourcing the student resNet: (we've had enough!).	SIGUCCS	2004	DBLP DOI BibTeX RDF	outsource, support, students, resNet
1	Fran Versace	Growing our own: partnering with the city school district.	SIGUCCS	2004	DBLP DOI BibTeX RDF	apprenticeship, technology skills, training, development, orientation, students, staffing
1	Christopher J. Higgins, Lenita Reeves, Eric Byrd	Interactive online journaling: a campus-wide implementation of blogging software.	SIGUCCS	2004	DBLP DOI BibTeX RDF	internet-based communication, learning journals, moveableType, online journaling, online teaching, blog, online learning, web log
1	Amanda Moos, Chad Talbert	Stuck in nerdville: implementing a laptop checkout program via information commons.	SIGUCCS	2004	DBLP DOI BibTeX RDF	1x authentication, check-in, check-out, information commons, lab consultants, laptop checkout program, traditional computing lab, wireless networking, portability, library, environment, laptops
1	Takashi Yamanoue	A platform independent tool for evaluating performance of computing equipment for a computer laboratory.	SIGUCCS	2004	DBLP DOI BibTeX RDF	benchmark test, java, distributed systems, P2P (peer to peer)
1	Mark McCallister, Michael Kutyna, Daniel B. Delgado	Implementing high-performance grid computing in student computer labs.	SIGUCCS	2004	DBLP DOI BibTeX RDF	cluster, parallel, grid, BLAST, computer lab, HMMER
1	David Dunn	Information busters: communicating with your campus community.	SIGUCCS	2004	DBLP DOI BibTeX RDF	announcements, marquees, screen savers, windows messenger, communication, advertisement, powerPoint, marketing strategies
1	Regina Davis, Sylvia Maxwell	The comprehensive IT help desk: a single point-of-contact for the university community.	SIGUCCS	2004	DBLP DOI BibTeX RDF	processes and procedures, collaboration, tools, support, help desk
1	Kristina A. Cunningham, Tammy Hohlt	Paper copy to online: the push to get employees into the 21st century.	SIGUCCS	2004	DBLP DOI BibTeX RDF	scheduling, technology, students, web database, administration, inventory, lab management, student management, employees
1	Sherri Yerk-Zwickl	Window to a new world: online freshman orientation via portal.	SIGUCCS	2004	DBLP DOI BibTeX RDF	first year student, on-line orientation, student orientation, portal
1	Paul A. Juliano	Residential student support.	SIGUCCS	2004	DBLP DOI BibTeX RDF	residential services, marketing, support
1	Brian Gardner	Bringing laptops to class: the front lines of curricular computing.	SIGUCCS	2004	DBLP DOI BibTeX RDF	technology, mediated, classrooms, faculty, laptops, smart
1	Robert A. Jefferis, Joseph T. Mansour	IT strategic planning by a college within a university.	SIGUCCS	2004	DBLP DOI BibTeX RDF	faculty involvement, strategic, collaboration, planning
1	Andrew Stutzman	Student employment system: the pros and cons of building a homegrown application and using student programmers.	SIGUCCS	2004	DBLP DOI BibTeX RDF	student employment, databases, oracle, perl, student workers
1	Karissa Miller, David Przybyla, Mahmoud Pegah	Soothing the many-headed beast: improving the rendering process in the world of 3D animation.	SIGUCCS	2004	DBLP DOI BibTeX RDF	rendering infrastructure, rendering performance, animation, render, distributed rendering
1	Salvador Báez-Franceschi, Karen Le, Diana Velez	Web-based technologies: reaching their ultimate potential on restricted budgets.	SIGUCCS	2004	DBLP DOI BibTeX RDF	University of Houston, VNet, restricted budgets, web operating system, web-based technologies, web services, model, management, information technology
1	Thomas A. Gerace, Jean Mouton	The challenges and successes of implementing an enterprise patch management solution.	SIGUCCS	2004	DBLP DOI BibTeX RDF	HFNetChk, HFNetChkPro, SUS, security, operating system, update, patch, microsoft, automatic update
1	Annie Saunders	Online solutions: looking to the future of knowledgeBase management.	SIGUCCS	2004	DBLP DOI BibTeX RDF	retrieval, information, knowledgebase, on-line documentation
1	Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner	It's eleven o'clock: do you know where your identity is?	SIGUCCS	2004	DBLP DOI BibTeX RDF	identity abuse, identity theft
1	Karen J. McRitchie	Sleeping with their eyes open: a guide to student staff training.	SIGUCCS	2004	DBLP DOI BibTeX RDF	learner-centered training, training design, training, student staff

Publications at "SIGUCCS"( http://dblp.L3S.de/Venues/SIGUCCS )