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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
Group by:
The graphs summarize 23755 occurrences of 8639 keywords
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Results
Found 22562 publication records. Showing 22561 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
102 | Harmish Khambhaita, Geert-Jan M. Kruijff, Matei Mancas, Mario Gianni, Panagiotis Papadakis, Fiora Pirri, Matia Pizzoli |
Help Me to Help You: How to Learn Intentions, Actions and Plans. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
93 | Elizabeth Sklar, Susan L. Epstein, Simon Parsons, Arif Tuna Ozgelen, Juan Pablo Muñoz, Joel Gonzalez |
A Framework in which Robots and Humans Help Each Other. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
93 | Joshua B. Gordon, Rebecca J. Passonneau, Susan L. Epstein |
Helping Agents Help Their Users Despite Imperfect Speech Recognition. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | |
Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011 ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![AAAI The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Rajiv T. Maheswaran, Nathan Schurr, Pedro A. Szekely |
Organizing Committee. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Tasneem Kaochar, Raquel Torres Peralta, Clayton T. Morrison, Thomas J. Walsh 0001, Ian R. Fasel, Sumin Beyon, Anh Tran, Jeremy B. Wright, Paul R. Cohen |
Human Natural Instruction of a Simulated Electronic Student. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Daniel Hewlett, Thomas J. Walsh 0001, Paul R. Cohen |
A Framework for Teaching and Executing Verb Phrases. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Christopher Amato |
Decentralized Models for Use in a Real-World Personal Assistant Agent Scenario. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Franz J. Kurfess, Gregory Flanagan, Mehul Bhatt |
Spatial Interactions between Humans and Agents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | W. Bradley Knox, Adam Bradley Setapen, Peter Stone |
Reinforcement Learning with Human Feedback in Mountain Car. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Matthew Edmund Taylor, Halit Bener Suay, Sonia Chernova |
Using Human Demonstrations to Improve Reinforcement Learning. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Wendelin Reich |
Toward a Computational Model of "Context". ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Bo An 0001, Manish Jain, Milind Tambe, Christopher Kiekintveld |
Mixed-Initiative Optimization in Security Games: A Preliminary Report. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
83 | Keisuke Takagi, Rafal Rzepka, Kenji Araki |
Just Keep Tweeting, Dear: Web-Mining Methods for Helping a Social Robot Understand User Needs. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AAAI Spring Symposium: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration ![In: Help Me Help You: Bridging the Gaps in Human-Agent Collaboration, Papers from the 2011 AAAI Spring Symposium, Technical Report SS-11-05, Stanford, California, USA, March 21-23, 2011, 2011, AAAI. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP BibTeX RDF |
|
75 | Piyawadee Noi Sukaviriya, Jeyakumar Muthukumarasamy, Anton Spaans, Hans J. J. de Graaff |
Automatic Generation of Textual, Audio, and Animated Help in UIDE: The User Interface Design. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Advanced Visual Interfaces ![In: Proceedings of the Workshop on Advanced Visual Interfaces, AVI 1994, Bari, Italy, June 1-4, 1994, pp. 44-52, 1994, ACM, 0-89791-733-2. The full citation details ...](Pics/full.jpeg) |
1994 |
DBLP DOI BibTeX RDF |
animated help, automatic help generation, multimedia help, user interface representations |
70 | Matthew Willis |
Building effective help systems: modelling human help seeking behaviour. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OZCHI ![In: Proceedings of the 2006 Australasian Computer-Human Interaction Conference, OZCHI 2006, Sydney, Australia, November 20-24, 2006, pp. 433-436, 2006, ACM, 1-59593-545-2. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
help seeking behaviour, help seeking models, help system design, HCI, interaction design |
65 | Yashasvi Appilla Chakravarthi, Christof Lutteroth, Gerald Weber |
AIMHelp: generating help for GUI applications automatically. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHINZ ![In: Proceedings of the 10th ACM SIGCHI New Zealand Chapter's International Conference on Computer-Human Interaction, CHINZ 2009, Auckland, New Zealand, July 6-7, 2009, pp. 21-28, 2009, ACM, 978-1-60558-574-1. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
automated help, dynamic help, explanation strategies, reflection, context-sensitive help |
63 | L. Miguel Encarnação |
Multi-Level User Support Through Adaptive Hypermedia: A Highly Application-Independent Help Component. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 2nd International Conference on Intelligent User Interfaces, IUI 1997, Orlando, Florida, USA, January 6-9, 1997, pp. 187-194, 1997, ACM, 0-89791-839-8. The full citation details ...](Pics/full.jpeg) |
1997 |
DBLP DOI BibTeX RDF |
adaptive hypermedia help systems, distributed hypermedia help, help agent, medical and CAD applications, multi-level user support, user-controlled help adaptation, graphical user interfaces, user modeling, development framework, navigation support |
63 | Roberto Moriyón, Pedro A. Szekely, Robert Neches |
Automatic generation of help from interface design models. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Conference on Human Factors in Computing Systems, CHI 1994, Boston, Massachusetts, USA, April 24-28, 1994, Proceedings, pp. 225-231, 1994, ACM, 0-89791-650-6. The full citation details ...](Pics/full.jpeg) |
1994 |
DBLP DOI BibTeX RDF |
automatic help generation, help customization, help generation rules, hypertext-based help, model-based interface design |
58 | Oscar D. Andrade, David G. Novick |
Expressing help at appropriate levels. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 26th Annual International Conference on Design of Communication, SIGDOC 2008, Lisbon, Portugal, September 22-24, 2008, pp. 125-130, 2008, ACM, 978-1-60558-083-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
adaptive help, multi-layer interface, graphical user interface, documentation, online help, help systems |
57 | Yun-Ke Chang, Miguel A. Morales Arroyo, Amanda Spink, Myat Thu Aung, Kyaw Thu, Ya Lwin, Zaw Win Htike |
Search Engines' Help Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITNG ![In: Fifth International Conference on Information Technology: New Generations (ITNG 2008), 7-8 April 2008, Las Vegas, Nevada, USA, pp. 309-314, 2008, IEEE Computer Society, 978-0-7695-3099-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Human Computer Interaction, Search Engine, Taxonomy, Online Help, Help Systems |
57 | KwangChun Lee, Dan Hyung Lee |
An online help framework for web applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 25th Annual International Conference on Design of Communication, SIGDOC 2007, El Paso, Texas, USA, October 22-24, 2007, pp. 176-180, 2007, ACM, 978-1-59593-588-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
online help framework, reuse, help systems |
52 | Kathrin Jepsen, Gregor Glass, Roman Englert |
When 'one fits all' does not fit: study of visualization types for mobile help systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
BCS HCI ![In: Proceedings of the 2009 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2009, Cambridge, United Kingdom, 1-5 September 2009, pp. 398-404, 2009, ACM. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP BibTeX RDF |
assistance/help systems, help format, information visualization, mobile device, interface design, user support, help systems, online survey |
51 | Ido Roll, Vincent Aleven, Bruce M. McLaren, Eunjeong Ryu, Ryan Shaun Joazeiro de Baker, Kenneth R. Koedinger |
The Help Tutor: Does Metacognitive Feedback Improve Students' Help-Seeking Actions, Skills and Learning? ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 8th International Conference, ITS 2006, Jhongli, Taiwan, June 26-30, 2006, Proceedings, pp. 360-369, 2006, Springer, 3-540-35159-0. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
50 | Almut Herzog, Nahid Shahmehri |
User help techniques for usable security. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHIMIT ![In: Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007, Cambridge, Massachusetts, USA, March 30-31, 2007, pp. 11, 2007, ACM. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
on-line help, safe staging, user help, usable security, social navigation, wizard |
49 | Piyawadee Noi Sukaviriya, Ellen Isaacs, Krishna Bharat |
Multimedia help: a prototype and an experiment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Conference on Human Factors in Computing Systems, CHI 1992, Monterey, CA, USA, May 3-7, 1992, Proceedings, pp. 433-434, 1992, ACM, 0-89791-513-5. The full citation details ...](Pics/full.jpeg) |
1992 |
DBLP DOI BibTeX RDF |
animated help, multimedia experiment, multimedia help, on-line help, user performance |
48 | Sean Stockburger, Teresa Fernandez |
Virtual onsite support: using internet chat and remote control to improve customer service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 143-147, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
lotus, sametime, technology, support, help desk, remote control |
47 | Erika Shehan Poole, Marshini Chetty, Tom Morgan, Rebecca E. Grinter, W. Keith Edwards |
Computer help at home: methods and motivations for informal technical support. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the 27th International Conference on Human Factors in Computing Systems, CHI 2009, Boston, MA, USA, April 4-9, 2009, pp. 739-748, 2009, ACM, 978-1-60558-246-7. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
help-giving, help-seeking, social networks, identity management, home computing |
47 | Jérôme Simonin, Noëlle Carbonell |
Proactive Versus Multimodal Online Help: An Empirical Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AH ![In: Adaptive Hypermedia and Adaptive Web-Based Systems, 5th International Conference, AH 2008, Hannover, Germany, July 29 - August 1, 2008. Proceedings, pp. 183-192, 2008, Springer, 978-3-540-70984-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Proactive user support, Speech and graphics help messages, Multimodal interaction, Adaptive user interfaces, Online help |
47 | Chulwoo Kim, Mark R. Lehto |
Decision Theoretic Perspective on Optimizing Intelligent Help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (3) ![In: Human-Computer Interaction. HCI Intelligent Multimodal Interaction Environments, 12th International Conference, HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings, Part III, pp. 358-365, 2007, Springer, 978-3-540-73108-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
intelligent help, decision theoretic perspective, help optimization, intelligent agent |
47 | Tatiana A. Bubba, Tommi Heikkilä, Hanna Help, Simo Huotari, Yann Salmon 0002, Samuli Siltanen |
Sparse dynamic tomography. A shearlet-based approach for iodine perfusion in plant stems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CoRR ![In: CoRR abs/2002.12343, 2020. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP BibTeX RDF |
|
47 | Sedeer el-Showk, Hanna Help-Rinta-Rahko, Tiina Blomster, Riccardo Siligato, Athanasius F. M. Marée, Ari Pekka Mähönen, Verônica A. Grieneisen |
Parsimonious Model of Vascular Patterning Links Transverse Hormone Fluxes to Lateral Root Initiation: Auxin Leads the Way, while Cytokinin Levels Out. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PLoS Comput. Biol. ![In: PLoS Comput. Biol. 11(10), 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
46 | Rachel Daigle |
Student workers: the heart of the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 193-195, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
help desk, customer support, student workers |
45 | Garett O. Dworman, Stephanie Rosenbaum |
Helping users to use help: improving interaction with help systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Extended abstracts of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004, pp. 1717-1718, 2004, ACM, 1-58113-703-6. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
help delivery mechanisms, interaction design, help systems, information usability |
39 | A. Ogura, J. Robertson |
Designing hypermedia help systems: problems and issues. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 7th Annual International Conference on Systems Documentation, SIGDOC 1989, Pittsburgh, Pennsylvania, USA, November 8-10, 1989, pp. 5-11, 1989, ACM, 0-89791-337-X. The full citation details ...](Pics/full.jpeg) |
1989 |
DBLP DOI BibTeX RDF |
|
39 | Ryan Christopher Tucker, Nathan Carpenter |
Read all about it!: help desk newsletter informs and enlightens organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 111-118, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
newsletter, communications, statistics, help desk |
39 | Gunnar Stevens, Torben Wiedenhöfer |
CHIC - a pluggable solution for community help in context. ![Search on Bibsonomy](Pics/bibsonomy.png) |
NordiCHI ![In: Proceedings of the 4th Nordic Conference on Human-Computer Interaction 2006, Oslo, Norway, October 14-18, 2006, pp. 212-221, 2006, ACM, 1-59593-325-5. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
virtual communi-ties, context awareness, knowledge management, wiki, help systems |
39 | Aidan Kehoe, Ian J. Pitt |
Designing help topics for use with text-to-speech. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 24th Annual International Conference on Design of Communication, SIGDOC 2006, Myrtle Beach, SC, USA, October 18-20, 2006, pp. 157-163, 2006, ACM, 1-59593-523-1. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
online help, speech technology |
39 | John Gormly |
Rapid help desk revitalization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 159-162, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
professional staff, systems, help desk, students |
38 | Sami Sarsa, Jesper Pettersson, Arto Hellas |
How to Help to Ask for Help? Help Request Prompt Structure Influence on Help Request Quantity and Course Retention. ![Search on Bibsonomy](Pics/bibsonomy.png) |
FIE ![In: IEEE Frontiers in Education Conference, FIE 2022, Uppsala, Sweden, October 8-11, 2022, pp. 1-9, 2022, IEEE, 978-1-6654-6244-0. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
37 | Alfred Padeletti, Berthenia Coltrane, Richard Kline |
Customer service: help for the help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 299-304, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, customer support |
36 | Jérôme Simonin, Noëlle Carbonell |
Enhancements to Online Help: Adaptivity and Embodied Conversational Agents. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (6) ![In: Universal Access in Human-Computer Interaction. Intelligent and Ubiquitous Interaction Environments, 5th International Conference, UAHCI 2009, Held as Part of HCI International 2009, San Diego, CA, USA, July 19-24, 2009. Proceedings, Part II, pp. 748-757, 2009, Springer, 978-3-642-02709-3. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Speech and graphics, Eye tracking, Multimodal interaction, Embodied conversational agents, Adaptive user interfaces, Online help, Talking heads |
36 | Oscar D. Andrade, Nathaniel Bean, David G. Novick |
The macro-structure of use of help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 27th Annual International Conference on Design of Communication, SIGDOC 2009, Bloomington, Indiana, USA, October 5-7, 2009, pp. 143-150, 2009, ACM, 978-1-60558-559-8. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
documentation, problem-solving, help systems |
36 | Marcel Karam, Maha Abou Ibrahim |
Synchronous online help support with visual instruction aids for workflow-based MVC web applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 27th Annual International Conference on Design of Communication, SIGDOC 2009, Bloomington, Indiana, USA, October 5-7, 2009, pp. 105-114, 2009, ACM, 978-1-60558-559-8. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
synchronous online help support, visual web annotation |
36 | Kristi Evans, W. Teresa Jones |
Building an IT help desk: from zero to hero. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 68-74, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
management, help desk, student workers |
36 | Akira Takano, Yuko Yurugi, Atsushi Kanaegami |
Procedure based help desk system. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IUI ![In: Proceedings of the 5th International Conference on Intelligent User Interfaces, IUI 2000, New Orleans, LA, USA, January 9-12, 2000, pp. 264-271, 2000, ACM, 1-58113-134-8. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
case based reasoning, help desk, guidance |
36 | Stephanie W. Haas, Ron T. Brown, Leo Cao, Jesse Wilbur |
Evaluation of the govstat statistical interactive glossary: implications for just-in-time help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DG.O ![In: Proceedings of the 2005 National Conference on Digital Government Research, DG.O 2005, Atlanta, Georgia, USA, May 15-18, 2005, pp. 291-292, 2005, Digital Government Research Center. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP BibTeX RDF |
GovStat, statistical terms, animation, online help, help, glossary |
36 | Michael Priestley |
Task Oriented or Task Disoriented: Designing a Usable Help Web. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: The Sixteenth Annual International Conference of Computer Documentation, Scaling The Heights: The Future of Information Technology, September 23-26, 1998, Quebec City, Canada, Proceedings, pp. 194-199, 1998, ACM, 1-58113-004-X. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
help web, information archetecture, task flows, task help |
36 | Ben Gelernter |
Help Design Challenges in Network Computing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: The Sixteenth Annual International Conference of Computer Documentation, Scaling The Heights: The Future of Information Technology, September 23-26, 1998, Quebec City, Canada, Proceedings, pp. 184-193, 1998, ACM, 1-58113-004-X. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
network computing architecture, XML, documentation, information architecture, thin clients, online help, network computing, user assistance, help |
36 | Mark S. Ackerman, David W. McDonald |
Answer Garden 2: Merging Organizational Memory with Collaborative Help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: CSCW '96, Proceedings of the ACM 1996 Conference on Computer Supported Cooperative Work, Boston, MA, USA, November 16-20, 1996, pp. 97-105, 1996, ACM, 0-89791-765-0. The full citation details ...](Pics/full.jpeg) |
1996 |
DBLP DOI BibTeX RDF |
collaborative help, community memory, information refining, information retrieval, CSCW, computer-supported cooperative work, information systems, CMC, computer-mediated communications, information access, organizational memory, help, group memory, corporate memory |
36 | Kimberly H. Brookes, Susan K. Lees |
Oh no!: they want me to support students' computers...? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 19-24, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
self-help, help desk, customer service, student support |
35 | Vincent Aleven, Bruce M. McLaren, Ido Roll, Kenneth R. Koedinger |
Toward Tutoring Help Seeking: Applying Cognitive Modeling to Meta-cognitive Skills. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 7th International Conference, ITS 2004, Maceiò, Alagoas, Brazil, August 30 - September 3, 2004, Proceedings, pp. 227-239, 2004, Springer, 3-540-22948-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
35 | Vivekanandan Suresh Kumar, Gordon I. McCalla, Jim E. Greer |
Personalized Contexts in Help Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AI ![In: Advances in Artificial Intelligence, 14th Biennial Conference of the Canadian Society for Computational Studies of Intelligence, AI 2001, Ottawa, Canada, June 7-9, 2001, Proceedings, pp. 162-171, 2001, Springer, 3-540-42144-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
|
34 | Darren Barefoot |
Page to help or help to page: a comparative case study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: The Nineteenth Annual International Conference of Computer Documentation: Communicating in the New Millennium, SIGDOC 2001, Santa Fe, New Mexico, USA, October 21-24, 2001, pp. 224-225, 2001, ACM, 1-58113-295-6. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
Adobe Acrobat, RoboHelp, PDF, online help, single-source, Microsoft Word |
34 | Ohad Inbar, Talia Lavie, Joachim Meyer 0002 |
Acceptable intrusiveness of online help in mobile devices. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mobile HCI ![In: Proceedings of the 11th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2009, Bonn, Germany, September 15-18, 2009, 2009, ACM, 978-1-60558-281-8. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
help format, mobile devices, mobile assistance |
34 | David G. Novick, Oscar D. Andrade, Nathaniel Bean |
The micro-structure of use of help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 27th Annual International Conference on Design of Communication, SIGDOC 2009, Bloomington, Indiana, USA, October 5-7, 2009, pp. 97-104, 2009, ACM, 978-1-60558-559-8. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
documentation, affordance, help systems |
34 | Vandana Singh, Michael B. Twidale |
The confusion of crowds: non-dyadic help interactions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 2008, San Diego, CA, USA, November 8-12, 2008, pp. 699-702, 2008, ACM, 978-1-60558-007-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
help-giving, open source software |
34 | Jérôme Simonin, Noëlle Carbonell, Danielle Pelé |
Effectiveness and usability of an online help agent embodied as a talking head. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICMI ![In: Proceedings of the 10th International Conference on Multimodal Interfaces, ICMI 2008, Chania, Crete, Greece, October 20-22, 2008, pp. 17-20, 2008, ACM, 978-1-60558-198-9. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
empirical study, eye tracking, embodied conversational agents, online help, talking heads, ergonomic evaluation |
34 | Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso |
The practical indispensability of articulation work to immediate and remote help-giving. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: Proceedings of the 2006 ACM Conference on Computer Supported Cooperative Work, CSCW 2006, Banff, Alberta, Canada, November 4-8, 2006, pp. 219-228, 2006, ACM, 1-59593-249-6. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
immediate and remote help-giving, ethnography, methods, articulation work |
34 | Vivian Pair, Debby Boyle |
Internal and external communication and collaboration: building a strong help desk environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 305-309, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
operational level agreements, collaboration, help desk, partnership |
34 | Sylvia Maxwell, Regina Davis |
From soup to nuts the comprehensive IT help desk. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 211-213, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
34 | Kathy Kirchner |
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 132-137, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
support, help desk, staffing, consolidation |
34 | Susan Bull, Jim E. Greer, Gordon I. McCalla, Lori Kettel, Jeff Bowes |
User Modelling in I-Help: What, Why, When and How. ![Search on Bibsonomy](Pics/bibsonomy.png) |
User Modeling ![In: User Modeling 2001, 8th International Conference, UM 2001, Sonthofen, Germany, July 13-17, 2001, Proceedings, pp. 117-126, 2001, Springer, 3-540-42325-7. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
peer help network, distributed student model, discussion forum |
34 | Zoonky Lee, Yongbeom Kim, Sang-Gun Lee |
The Influences of Media Choice on Help Desk Performance Perception. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
media choice, end-user satisfaction, Help desk, media richness theory |
34 | Jen Whiting, Peter Everett |
Surviving your success. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 210-214, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
help desk managers, tools for success, your worst nightmare, communication |
34 | Sogo Tsuji, Yoshikazu Yamamoto |
A framework to provide integrated online documentation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: The Nineteenth Annual International Conference of Computer Documentation: Communicating in the New Millennium, SIGDOC 2001, Santa Fe, New Mexico, USA, October 21-24, 2001, pp. 185-192, 2001, ACM, 1-58113-295-6. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
document meta-model, online help system design framework, scenario-based design |
33 | Joseph E. Beck, Kai-min Chang, Jack Mostow, Albert T. Corbett |
Does Help Help? Introducing the Bayesian Evaluation and Assessment Methodology. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 9th International Conference, ITS 2008, Montreal, Canada, June 23-27, 2008, Proceedings, pp. 383-394, 2008, Springer, 978-3-540-69130-3. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Bayesian Evaluation and Assessment, evaluation, assessment, dynamic Bayesian networks, educational data mining |
33 | Nathaniel S. Borenstein |
Help Texts vs. Help Mechanisms: A New Mandate for Documentation Writers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the Fourth International Conference on Systems Documentation, SIGDOC 1985, Ithaca, NY, USA, June 18-21, 1985, pp. 78-83, 1985, ACM, 0-89791-186-5. The full citation details ...](Pics/full.jpeg) |
1985 |
DBLP DOI BibTeX RDF |
ACRONYM |
32 | Jim E. Greer, Gordon I. McCalla, John Cooke, Jason A. Collins, Vive Kumar, Andrew Bishop, Julita Vassileva |
The Intelligent Helpdesk: Supporting Peer-Help in a University Course. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Intelligent Tutoring Systems ![In: Intelligent Tutoring Systems, 4th International Conference, ITS '98, San Antonio, Texas, USA, August 16-19, 1998, Proceedings, pp. 494-503, 1998, Springer, 3-540-64770-8. The full citation details ...](Pics/full.jpeg) |
1998 |
DBLP DOI BibTeX RDF |
|
32 | Robert Law |
Using student blogs for documentation in software development projects. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ITiCSE ![In: Proceedings of the 16th Annual SIGCSE Conference on Innovation and Technology in Computer Science Education, ITiCSE 2011, Darmstadt, Germany, June 27-29, 2011, pp. 366, 2011, ACM, 978-1-4503-0697-3. The full citation details ...](Pics/full.jpeg) |
2011 |
DBLP DOI BibTeX RDF |
|
32 | Scott Chamberlain |
Winning all around, providing a help desk service point at the learning commons. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 151-156, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
scheduling, management, help desk, customer service, supervision, budgeting |
32 | Cristen Torrey |
Social and psychological reactions to receiving help from a robot. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI Extended Abstracts ![In: Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008, pp. 2653-2656, 2008, ACM, 978-1-60558-012-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
advice giving, help seeking, human-robot dialogue, adaptive interfaces |
32 | Morteza Zahedi, Hamed Rahimov, Forough Soleymani |
A Two-Level Automatic Help Desk Based on a New Statistical Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIW ![In: Third International Conference on Internet and Web Applications and Services, ICIW 2008, 8-13 June 2008, Athens, Greece, pp. 530-534, 2008, IEEE Computer Society, 978-0-7695-3163-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Online Help Desks, Technical Support Group, Web Services, Statistical Approach |
32 | Jeff Huang 0002, Michael B. Twidale |
Graphstract: minimal graphical help for computers. ![Search on Bibsonomy](Pics/bibsonomy.png) |
UIST ![In: Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology, Newport, Rhode Island, USA, October 7-10, 2007, pp. 203-212, 2007, ACM, 978-1-59593-679-0. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
graphical abstracts, minimal manuals, software help |
32 | Karla Nelson, Tammie Kramolis, Teresa Kramolis |
Open your eyes...speak your mind...help desk communicating. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 253-256, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
Baylor University, DOWN, frontRange solutions, communication, IT, help desk, content management system, knowledgebase, heat |
32 | Regina Davis, Sylvia Maxwell |
The comprehensive IT help desk: a single point-of-contact for the university community. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004, pp. 37-39, 2004, ACM, 1-58113-869-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
processes and procedures, collaboration, tools, support, help desk |
32 | Julita Vassileva, Gordon I. McCalla, Jim E. Greer |
Multi-Agent Multi-User Modeling in I-Help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
User Model. User Adapt. Interact. ![In: User Model. User Adapt. Interact. 13(1-2), pp. 179-210, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
distributed user modeling, just in time user modeling, modeling interpersonal relationships, evaluation, multi-agent systems, help-desk, expert finding, decentralized, agent negotiation |
32 | Lea H. Snyder |
Expanding help desk services: the benefits of student S.O.S. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003, pp. 74-79, 2003, ACM, 1-58113-665-X. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
on-site assistance, performance, measurement, management, accountability, help desk, customer service, student staff, student consultants |
32 | Alison Cruess |
Transforming a help desk from average to excellent. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 229-231, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized and decentralized support, staff training, service, help desk, change management, user support, limited resources |
32 | David K. Farkas |
Our little help machines and their invisibilities. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM J. Comput. Documentation ![In: ACM J. Comput. Documentation 25(4), pp. 141-144, 2001. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
user interface, documentation, online help |
32 | Milene Selbach Silveira, Clarisse Sieckenius de Souza, Simone Diniz Junqueira Barbosa |
Semiotic engineering contributions for designing online help systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: The Nineteenth Annual International Conference of Computer Documentation: Communicating in the New Millennium, SIGDOC 2001, Santa Fe, New Mexico, USA, October 21-24, 2001, pp. 31-38, 2001, ACM, 1-58113-295-6. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
online help systems, semiotic engineering, communicability |
32 | Robert Prince, Jianwen Su, Hong Tang, Yonggang Zhao |
The design of an interactive online help desk in the Alexandria Digital Library. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WACC ![In: Proceedings of the international joint conference on Work activities coordination and collaboration 1999, San Francisco, California, USA, February 22-25, 1999, pp. 217-226, 1999, ACM, 978-1-58113-070-6. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
online help desk, online support, user interface, collaboration, digital library |
30 | David G. Novick, Oscar D. Andrade, Nathaniel Bean, Edith Elizalde |
Help-based tutorials. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 26th Annual International Conference on Design of Communication, SIGDOC 2008, Lisbon, Portugal, September 22-24, 2008, pp. 1-8, 2008, ACM, 978-1-60558-083-8. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
evaluation, usability, tutorials |
30 | Antonio Capobianco, Noelle Carbonell |
Online help for the general public: specific design issues and recommendations. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Univers. Access Inf. Soc. ![In: Univers. Access Inf. Soc. 2(3), pp. 265-279, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
30 | Piyawadee Noi Sukaviriya |
Dynamic Construction of Animated Help from Application Context. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Symposium on User Interface Software and Technology ![In: Proceedings of the 1st Annual ACM Symposium on User Interface Software and Technology, UIST 1988, Alberta, Canada, October 17-19, 1988, pp. 190-202, 1988, ACM, 0-89791-283-7. The full citation details ...](Pics/full.jpeg) |
1988 |
DBLP DOI BibTeX RDF |
|
30 | Niki Serakiotou, Aime Diaw, Thomas Bui, Richard Roberts 0002, Carolynne White |
From help desk and resnet to "Best Service Center in Town". ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008, pp. 27-32, 2008, ACM, 978-1-60558-074-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
residential college support, restechs, service operation, support, help desk, student workers |
30 | Renata Yumi Shimabukuro |
Designing an interactive spoken help application for preschool children. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IDC ![In: Proceedings of the 7th International Conference on Interaction Design and Children, IDC 2008, Chicago, Illinois, USA, June 11-13, 2008, pp. 149-152, 2008, ACM, 978-1-59593-994-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
spoken help, interactive television, instructions, preschool children |
30 | Dinesh Garg, Nanda Kambhatla, Maja Vukovic, Gopal Pingali |
Mining Top Issues from Contact Center Logs for Self Help Portals. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE SCC (2) ![In: 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA, pp. 171-178, 2008, IEEE Computer Society, 978-0-7695-3283-7. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Top Issues, Self Help, Contact Center |
30 | Dave Bradstreet, Mark Chast, Kristi Ziehl |
Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007, pp. 21-23, 2007, ACM, 978-1-59593-634-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
RFP, testing, help desk, computer support |
30 | Jeff Huang 0002, Bo Lu, Michael B. Twidale |
Graphical abstract help. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHINZ ![In: Proceedings of the 6th ACM SIGCHI New Zealand Chapter's International Conference on Computer-Human Interaction: Making CHI Natural, 2006, Auckland, New Zealand, July 7-8, 2005, pp. 83-89, 2005, ACM, 1-59593-036-1. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
minimal manuals, visualization, help |
30 | Janice G. El-Bayoumi |
Leveraging student owned laptops on campus: I can't connect to the network. can you help me? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005, pp. 58-61, 2005, ACM, 1-59593-200-3. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
security, support, help desk, customer service, laptops |
30 | Christine Halverson, Thomas Erickson, Mark S. Ackerman |
Behind the help desk: evolution of a knowledge management system in a large organization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CSCW ![In: Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, CSCW 2004, Chicago, Illinois, USA, November 6-10, 2004, pp. 304-313, 2004, ACM, 1-58113-810-5. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
ethnography, help desk, distributed cognition, design approaches, frequently asked questions |
30 | Dianne Brotherson |
Has your help desk graduated yet? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002, pp. 220-221, 2002, ACM, 1-58113-564-5. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
centralized software distribution, remote control software, help desk |
30 | Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai |
Evolution of three help desks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 135-141, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
support center, help desk, higher education |
30 | Mark Newsome |
A help facility for X window system applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ACM Southeast Regional Conference ![In: Proceedings of the 30th Annual Southeast Regional Conference, 1992, Raleigh, North Carolina, USA, April 8-10, 1992, pp. 336-342, 1992, ACM, 0-89791-506-2. The full citation details ...](Pics/full.jpeg) |
1992 |
DBLP DOI BibTeX RDF |
X Window System, user interface design, online help |
29 | Antonio Capobianco |
Demandes d'aide procédurale: spécification des besoins d'utilisateurs novices. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IHM ![In: Proceedings of the 14th French-speaking conference on Human-computer interaction, Conference Francophone sur l'Interaction Homme-Machine, IHM 2002, Poitiers, France, November 26-29, 2002, pp. 57-64, 2002, ACM, 1-58113-615-3. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
requests taxonomy, user needs modelling, online help, dialogue analysis |
29 | Tovi Grossman, George W. Fitzmaurice |
ToolClips: an investigation of contextual video assistance for functionality understanding. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CHI ![In: Proceedings of the 28th International Conference on Human Factors in Computing Systems, CHI 2010, Atlanta, Georgia, USA, April 10-15, 2010, pp. 1515-1524, 2010, ACM, 978-1-60558-929-9. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
balloon help, toolclips, tooltips, video tool tips, learnability, understanding, help |
29 | D. W. Russell |
An expert project management assistant. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ANNES ![In: 2nd New Zealand Two-Stream International Conference on Artificial Neural Networks and Expert Systems (ANNES '95), November 20-23, 1995, Dunedin, New Zealand, pp. 198-203, 1995, IEEE Computer Society, 0-8186-7174-2. The full citation details ...](Pics/full.jpeg) |
1995 |
DBLP DOI BibTeX RDF |
expert project management assistant, multilayer project management, cohesive planning, embedded intelligence, lower order plan, redundant task dependencies, graphical user interfaces, GUI, graphical user interface, planning (artificial intelligence), expert systems, project management, explanation, explanation, help systems, recursive procedures, context-sensitive help |
28 | Christa Cody, Mehak Maniktala, David Warren, Min Chi, Tiffany Barnes |
Does autonomy help Help? The impact of unsolicited hints and choice on help avoidance and learning. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EDM ![In: Proceedings of the 13th International Conference on Educational Data Mining, EDM 2020, Fully virtual conference, July 10-13, 2020, 2020, International Educational Data Mining Society, 978-1-7336736-1-7. The full citation details ...](Pics/full.jpeg) |
2020 |
DBLP BibTeX RDF |
|
28 | Bradley Hayes, Daniel Ullman 0002, Emma Alexander, Caroline Bank, Brian Scassellati |
People help robots who help others, not robots who help themselves. ![Search on Bibsonomy](Pics/bibsonomy.png) |
RO-MAN ![In: The 23rd IEEE International Symposium on Robot and Human Interactive Communication, IEEE RO-MAN 2014, Edinburgh, UK, August 25-29, 2014, pp. 255-260, 2014, IEEE, 978-1-4799-6763-6. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
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