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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
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The graphs summarize 5839 occurrences of 2635 keywords
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
26 | Mikko Korkala, Minna Pikkarainen, Kieran Conboy |
Distributed Agile Development: A Case Study of Customer Communication Challenges. |
XP |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Irene Samanta-Rounti |
The Impact of e-Customer Relationship Marketing in Hotel Industry. |
WSKS (2) |
2009 |
DBLP DOI BibTeX RDF |
hotel sector-e-marketing, e-CRM |
26 | Bing Quan Huang, M. Tahar Kechadi, Brian Buckley |
Customer Churn Prediction for Broadband Internet Services. |
DaWaK |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Preethi Raghavan, Jay Ramanathan, Rajiv Ramnath, Zhe Xu |
A Framework for Improving Enterprise Services by Mining Customer Edge Data. |
WETICE |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Tanveer A. Faruquie, Sumit Negi, L. Venkata Subramaniam |
Protecting Sensitive Customer Information in Call Center Recordings. |
IEEE SCC |
2009 |
DBLP DOI BibTeX RDF |
|
26 | James D. Blocher, Dilip Chhajed |
Minimizing customer order lead-time in a two-stage assembly supply chain. |
Ann. Oper. Res. |
2008 |
DBLP DOI BibTeX RDF |
Coordinated supply chain, Lead-time, Scheduling |
26 | Kaiqi Xiong, Harry G. Perros |
Trustworthy Web services provisioning for differentiated customer services. |
Telecommun. Syst. |
2008 |
DBLP DOI BibTeX RDF |
Percentile response time, Security, Web services, Trustworthiness, Service availability |
26 | Shantanu Godbole, Shourya Roy |
An integrated system for automatic customer satisfaction analysis in the services industry. |
KDD |
2008 |
DBLP DOI BibTeX RDF |
csat analysis, services, text classification, business intelligence |
26 | Marko Jäntti, Niko Pylkkänen |
Improving Customer Support Processes: A Case Study. |
PROFES |
2008 |
DBLP DOI BibTeX RDF |
|
26 | Audris Mockus, David M. Weiss 0001 |
Interval quality: relating customer-perceived quality to process quality. |
ICSE |
2008 |
DBLP DOI BibTeX RDF |
software metrics |
26 | Kouji Aoyama, Takanori Ugai, Shigeru Yamada, Akihiko Obata |
Extraction of Viewpoints for Eliciting Customer's Requirements based on Analysis of Specification Change Records. |
APSEC |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Junping Qiu, Chunhui Tan |
The Credibility of Enterprise's Website and Its Evaluation in the Customer's Perspective. |
I3E (1) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Mike Radmacher |
Adaptive Customer Profiles For Context Aware Services in a Mobile Environment. |
I3E (1) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Oliver Au, Roger G. Stone, John Cooke |
Precise Scenarios - A Customer-Friendly Foundation for Formal Specifications. |
IFM |
2007 |
DBLP DOI BibTeX RDF |
precise scenario, formal method, use case, requirements specification, Z notation |
26 | Miia Kosonen, Hanna-Kaisa Ellonen |
Virtual Customer Communities: An Innovative Case From The Media Industry. |
Virtual Enterprises and Collaborative Networks |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Kjetil Moløkken-Østvold, Kristian Marius Furulund |
The Relationship between Customer Collaboration and Software Project Overruns. |
AGILE |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Kurt Matzler, Martin Waiguny, Anita Toschkov, Todd A. Mooradian |
Usability, Emotions and Customer Satisfaction in Online Travel Booking. |
ENTER |
2006 |
DBLP DOI BibTeX RDF |
booking behaviour, usability, emotions |
26 | Andreas Eberhardt, Oliver Gausmann, Antonia Albani |
Case Study - Automating Direct Banking Customer Service Processes with Service Oriented Architecture. |
OTM Workshops (1) |
2006 |
DBLP DOI BibTeX RDF |
|
26 | Youping Yu, Shuqin Cai, Zhigao Liu |
Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System. |
ICEBE |
2006 |
DBLP DOI BibTeX RDF |
|
26 | Audris Mockus, Ping Zhang 0013, Paul Luo Li |
Predictors of customer perceived software quality. |
ICSE |
2005 |
DBLP DOI BibTeX RDF |
modeling, metrics, quality |
26 | Vaida Kadyte |
Process Visibility: How Mobile Technology Can Enhance Business-Customer Care in the Paper Industry. |
ICMB |
2005 |
DBLP DOI BibTeX RDF |
|
26 | Mikko Korkala, Pekka Abrahamsson |
Extreme Programming: Reassessing the Requirements Management Process for an Offsite Customer. |
EuroSPI |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Nuno Jardim Nunes |
Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. |
RE |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Kok Wai Wong, Chun Che Fung, Tamás D. Gedeon, Douglas Chai |
Intelligent data mining and personalisation for customer relationship management. |
ICARCV |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Minqing Hu, Bing Liu 0001 |
Mining and summarizing customer reviews. |
KDD |
2004 |
DBLP DOI BibTeX RDF |
text mining, summarization, reviews, sentiment classification |
26 | Qing Wang, Dwight J. Makaroff, H. Keith Edwards |
Characterizing customer groups for an e-commerce website. |
EC |
2004 |
DBLP DOI BibTeX RDF |
session behaviour, electronic commerce, workload characterization |
26 | Angela Martin, Robert Biddle, James Noble 0001 |
The XP Customer Role in Practice: Three Studies. |
Agile Development Conference |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Charles A. Shoniregun, Adebola Omoegun, Diepriye Brown-West, Oleksandr Logvynovskiy |
Can eCRM and Trust Improve eC Customer Base? |
CEC |
2004 |
DBLP DOI BibTeX RDF |
|
26 | David Hussman |
Coaching a Customer Team. |
XP |
2003 |
DBLP DOI BibTeX RDF |
|
26 | Hung-Jen Lai, Ting-Peng Liang, Yi-Cheng Ku |
Customized Internet news services based on customer profiles. |
ICEC |
2003 |
DBLP DOI BibTeX RDF |
product customization, electronic commerce, news recommendation |
26 | Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk |
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry. |
HICSS |
2003 |
DBLP DOI BibTeX RDF |
|
26 | D. J. A. Somefun, Johannes A. La Poutré |
Bundling and Pricing for Information Brokerage: Customer Satisfaction as a Means to Profit Optimization. |
Web Intelligence |
2003 |
DBLP DOI BibTeX RDF |
|
26 | Srinivasan Jagannathan, Jayanth Nayak, Kevin C. Almeroth, Markus Hofmann 0001 |
A model for discovering customer value for E-content. |
KDD |
2002 |
DBLP DOI BibTeX RDF |
|
26 | Yannick Lallement, Mark S. Fox |
Interact: A Staged Approach to Customer Service Automation. |
AI |
2000 |
DBLP DOI BibTeX RDF |
|
26 | Gro Bjerknes, Lars Mathiassen |
Improving the Customer-Supplier Relation in IT Development. |
HICSS |
2000 |
DBLP DOI BibTeX RDF |
|
26 | Marcus Brunner, Rolf Stadler |
Virtual Active Networks - Safe and Flexible Environments for Customer-managed Services. |
DSOM |
1999 |
DBLP DOI BibTeX RDF |
Management of Active Networks, Active Network Testbeds, Service Management, Service Provisioning |
26 | Christian Bauer 0004, Arno Scharl |
Acquisition and Symbolic Visualization of Aggregated Customer Information for Analyzing Web Information Systems. |
HICSS |
1999 |
DBLP DOI BibTeX RDF |
|
26 | Stephen Schon, Omar Keith Helferich |
Expert System Applications in Customer Service. |
SIGBDP-SIGCPR |
1987 |
DBLP DOI BibTeX RDF |
|
25 | Mikolaj Morzy, Marek Wojciechowski 0001, Maciej Zakrzewicz |
Intelligent Reputation Assessment for Participants of Web-Based Customer-to-Customer Auctions. |
AWIC |
2005 |
DBLP DOI BibTeX RDF |
|
25 | Sherrie Y. X. Komiak, Weiquan Wang, Izak Benbasat |
Comparing Customer Trust in Virtual Salespersons With Customer Trust in Human Salespersons. |
HICSS |
2005 |
DBLP DOI BibTeX RDF |
|
25 | Steven Fraser 0001, Angela Martin, Robert Biddle, David Hussman, Granville Miller, Mary Poppendieck, Linda Rising, Mark Striebeck |
The role of the customer in software development: the XP customer - fad or fashion? |
OOPSLA Companion |
2004 |
DBLP DOI BibTeX RDF |
process, extreme programming, agility |
25 | Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vatnik, Yizhak Idan |
Customer lifetime value modeling and its use for customer retention planning. |
KDD |
2002 |
DBLP DOI BibTeX RDF |
churn modeling, incentive allocation, length of service, lifetime value, retention campaign |
25 | Rajan Suri, Xi-Ren Cao |
The phantom customer and marked customer methods for optimization of closed queueing networks with blocking and general service times. |
SIGMETRICS |
1983 |
DBLP DOI BibTeX RDF |
Simulation, Performance evaluation, Performance prediction, Queueing networks, Discrete event systems, Perturbation analysis, Sample path analysis |
25 | Cem M. Baydar |
Optimization of Store Performance Using Personalized Pricing. |
Evolutionary Computation in Practice |
2008 |
DBLP DOI BibTeX RDF |
Customer modeling and simulation, one-to-one modeling, individual pricing, evolutionary computation, agent-based simulation |
25 | Edward C. Malthouse |
Mining for trigger events with survival analysis. |
Data Min. Knowl. Discov. |
2007 |
DBLP DOI BibTeX RDF |
Trigger events, One-to-one marketing, Time-dependent covariates, CRM, Survival analysis, Customer lifetime value |
25 | Guoxin Li, Wen Shi |
New Classification Method Based on Support-Significant Association Rules Algorithm. |
ICIC (2) |
2007 |
DBLP DOI BibTeX RDF |
data mining, association rule mining, customer segmentation, classification method |
25 | Carlos André R. Pinheiro, Alexandre G. Evsukoff, Nelson F. F. Ebecken |
Revenue recovering with insolvency prevention on a Brazilian telecom operator. |
SIGKDD Explor. |
2006 |
DBLP DOI BibTeX RDF |
insolvency detection, revenue recovering, neural networks, customer relationship management |
25 | Wei-Shen Tai, Chen-Tung Chen |
A Web User Preference Perception System Based on Fuzzy Data Mining Method. |
AIRS |
2006 |
DBLP DOI BibTeX RDF |
Preference Perception, Web environment, Data Mining, Fuzzy Set Theory, Customer Satisfaction |
25 | Jeffrey Xu Yu, Yuming Ou, Chengqi Zhang, Shichao Zhang 0001 |
Identifying Interesting Customers through Web Log Classification. |
IEEE Intell. Syst. |
2005 |
DBLP DOI BibTeX RDF |
customer retention, recommendation system, Web mining, data preparation, web log analysis |
25 | Ayhan Demiriz |
Enhancing Product Recommender Systems on Sparse Binary Data. |
Data Min. Knowl. Discov. |
2004 |
DBLP DOI BibTeX RDF |
recommender systems, e-commerce, collaborative filtering, customer relationship management, association mining, dependency networks |
25 | Jörg Becker 0001, Alexander Dreiling, Roland Holten, Michael Ribbert |
Specifying information systems for business process integration - A management perspective. |
Inf. Syst. E Bus. Manag. |
2003 |
DBLP DOI BibTeX RDF |
supply chain integration, supply chain process management, managerial views, data warehousing, customer relationship management, business objectives, Business process integration |
25 | Erin E. Heximer, Uliyana Markova, Lisa Wu 0002, Justine Yoon |
A multidisciplinary approach to improving the user experience: information development, test, and user experience design teams working together. |
SIGDOC |
2002 |
DBLP DOI BibTeX RDF |
testing, user centered design, user-centered design, information, multidisciplinary, customer feedback, cross-functional teams |
25 | Gyeung-Min Kim |
Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges. |
HICSS |
2002 |
DBLP DOI BibTeX RDF |
Selling Chain, Customer Relationship Management, Business Process Reengineering |
25 | Ward Whitt |
A review of L=lambda W and extensions. |
Queueing Syst. Theory Appl. |
1991 |
DBLP DOI BibTeX RDF |
L=W, Little's law, time averages and customer averages, sample-path methods, stationary marked point processes, H=G, the inversion formula, Campbell's formula, central limit, indirect estimation, conservation laws, conservation law, rate, limit theorems, level crossings, theorems |
25 | Anupreet Kaur Mokha, Pushpender Kumar |
Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty: A Mediation Approach. |
J. Electron. Commer. Organ. |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Pushpender Kumar, Anupreet Kaur Mokha |
Electronic Customer Relationship Management (E-CRM) and Customer Loyalty: The Mediating Role of Customer Satisfaction in the Banking Industry. |
Int. J. E Bus. Res. |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Pu Liu, Mengqi Li, Dong Dai, Lingyun Guo |
The effects of social commerce environmental characteristics on customers' purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value. |
Electron. Commer. Res. Appl. |
2021 |
DBLP DOI BibTeX RDF |
|
25 | Sajjad Shokouhyar, Sina Shokoohyar, Niloufar Raja, Vipul Gupta |
Promoting fashion customer relationship management dimensions based on customer tendency to outfit matching: mining customer orientation and buying behaviour. |
Int. J. Appl. Decis. Sci. |
2021 |
DBLP DOI BibTeX RDF |
|
25 | Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, Md. Mosharref Hossain |
Knowledge from customer, for customer or about customer: which triggers innovation capability the most? |
J. Knowl. Manag. |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Chiaki Doi, Masaji Katagiri, Takashi Araki, Daizo Ikeda, Hiroshi Shigeno |
Is he Becoming an Excellent Customer for us? A Customer Level Prediction Method for a Customer Relationship Management System. |
AINA |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Anna Marti Bigorra, Ove Isaksson |
Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality. |
Int. J. Prod. Res. |
2017 |
DBLP DOI BibTeX RDF |
|
25 | Kai-Chieh Hu, Mingying Lu, Feng-Yi Huang, William Jen |
Click "Like" on Facebook: The Effect of Customer-to-customer Interaction on Customer Voluntary Performance for Social Networking Sites. |
Int. J. Hum. Comput. Interact. |
2017 |
DBLP DOI BibTeX RDF |
|
25 | Samer Alhawari |
Customer Expansion Processes Mediating by Knowledge from Customer in the Jordanian Telecommunication Sector to Achieve Customer Profitability. |
Int. J. E Entrepreneurship Innov. |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Yanyang Liuqu, Xinheng Fan, Paul L. Fu |
From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in International E-commerce. |
HCI (13) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Helena Holmström Olsson, Jan Bosch |
Towards Continuous Customer Validation: A Conceptual Model for Combining Qualitative Customer Feedback with Quantitative Customer Observation. |
ICSOB |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Nastaran Mohammadhossein, Mohammad Nazir Ahmad, Nor Hidayati Zakaria, Shidrokh Goudarzi |
A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction. |
Int. J. Enterp. Inf. Syst. |
2014 |
DBLP DOI BibTeX RDF |
|
25 | Wenhua Liu, Mingli Zhang, Wei Wang |
Mediating roles of customer emotion on the relationship between positive customer paticipation and customer satisfaction in microblog. |
SOLI |
2014 |
DBLP DOI BibTeX RDF |
|
25 | Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu |
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. |
Inf. Technol. Manag. |
2012 |
DBLP DOI BibTeX RDF |
|
25 | Shkodran Zogaj, Ulrich Bretschneider |
Customer Integration in New Product Development - a literature Review Concerning the Appropriateness of Different Customer Integration Methods to attain Customer Knowledge. |
ECIS |
2012 |
DBLP BibTeX RDF |
|
25 | Ming-Hsien Yang, I-Ju Lin, Ji-Tsung Ben Wu |
The Impact of Customer Profile and Customer Participation on Customer Relationship Management Performance. |
Int. J. Electron. Bus. Manag. |
2009 |
DBLP BibTeX RDF |
|
25 | Hangil Sun |
The Impact of Customer Value and Internet Shopping Mall on Customer Loyalty and Customer Satisfaction. |
ICE-B |
2009 |
DBLP BibTeX RDF |
|
25 | Domenico Consoli, Claudia Diamantini, Domenico Potena |
Improving the Customer Intelligence with Customer Enterprise Customer Model. |
ICEIS (4) |
2008 |
DBLP BibTeX RDF |
|
24 | Riddhiman Ghosh, Jhilmil Jain, Mohamed Dekhil |
Brickstreams: physical hypermedia driven customer insight. |
HT |
2010 |
DBLP DOI BibTeX RDF |
customer insight, physical hypermedia, clickstream analysis |
24 | Marco Pavone 0001, Nabhendra Bisnik, Emilio Frazzoli, Volkan Isler |
A Stochastic and Dynamic Vehicle Routing Problem with Time Windows and Customer Impatience. |
Mob. Networks Appl. |
2009 |
DBLP DOI BibTeX RDF |
customer impatience, sensor networks, traveling salesman problem, vehicle routing problem with time windows, mobile robotic networks |
24 | Renate Andersen, Anders I. Mørch |
Mutual Development: A Case Study in Customer-Initiated Software Product Development. |
IS-EUD |
2009 |
DBLP DOI BibTeX RDF |
customer-initiated product development, theoretical perspectives, mutual development, software development, case study, empirical analysis |
24 | Takao Terano, Ariyuki Kishimoto, Toru Takahashi 0003, Takashi Yamada, Masakazu Takahashi |
Agent-Based In-Store Simulator for Analyzing Customer Behaviors in a Super-Market. |
KES (2) |
2009 |
DBLP DOI BibTeX RDF |
Customer Behaviors, Data Mining, Decision Support, Agent-Based Modeling, Multi-agent Based Simulation |
24 | Yongwen Huang, Zhongshi He, Haiyan Wang |
Optimization of Feature-Opinion Pairs in Chinese Customer Reviews. |
IEA/AIE |
2009 |
DBLP DOI BibTeX RDF |
Customer reviews, Bootstrapping, Reviews mining, Harmonic-mean |
24 | António Pacheco 0001, Helena Ribeiro |
Consecutive customer losses in oscillating GI X / M // n systems with state dependent services rates. |
Ann. Oper. Res. |
2008 |
DBLP DOI BibTeX RDF |
Consecutive customer losses, GI X /M(m)//n system, Oscillating system, Busy period, batch arrivals |
24 | Jinsong Gao, Jinhui Xu, Zibo Zhou, Zhuojun Li |
Customer Satisfaction Evaluation for Mobile Commerce Based on Fuzzy Comprehensive Evaluation. |
ISECS |
2008 |
DBLP DOI BibTeX RDF |
evaluation, mobile commerce, Customer Satisfaction, fuzzy comprehensive evaluation |
24 | Chunhua Ju, Feipeng Guo |
Research and Application of Customer Churn Analysis in Chain Retail Industry. |
ISECS |
2008 |
DBLP DOI BibTeX RDF |
Customer Churn, Chain Retail Industry, Support Vector Machine, Principal Component Analysis |
24 | Kanokwan Atchariyachanvanich, Noboru Sonehara |
Cluster Analysis of E-Commerce Customer Profiles Based on Trust Perception. |
SAINT |
2008 |
DBLP DOI BibTeX RDF |
trust, cluster analysis, customer profile |
24 | Neunghoe Kim, Taek Lee, Dong-hyun Lee, Keun Lee, Hoh Peter In |
Customer Value-based HW/SW Partitioning Decision in Embedded Systems. |
SNPD |
2008 |
DBLP DOI BibTeX RDF |
Partitioning Decision, Embedded Systems, Customer Value |
24 | Dongjoo Lee, Ok-Ran Jeong, Sang-goo Lee |
Opinion mining of customer feedback data on the web. |
ICUIMC |
2008 |
DBLP DOI BibTeX RDF |
linguistic resource, opinion summarization, opinion mining, sentiment classification, customer feedback |
24 | Claudia Perlich, Saharon Rosset, Richard D. Lawrence, Bianca Zadrozny |
High-quantile modeling for customer wallet estimation and other applications. |
KDD |
2007 |
DBLP DOI BibTeX RDF |
customer wallet estimation, quantile estimation, data mining |
24 | Yuanquan Li, Jiayin Qi, Huaying Shu |
A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method. |
CONFENIS (2) |
2007 |
DBLP DOI BibTeX RDF |
ACSI, Telecommunication market, TAM, Customer satisfaction, SEM |
24 | Levente Bodrog, Gábor Horváth 0002, Sándor Rácz, Miklós Telek |
A tool support for automatic analysis based on the tagged customer approach. |
QEST |
2006 |
DBLP DOI BibTeX RDF |
Tagged customer approach, Numerical analysis, Markov reward models |
24 | Ayman E. Khedr, Joost N. Kok |
Adopting Knowledge Discovery in Databases for Customer Relationship Management in Egyptian Public Banks. |
IFIP PPAI |
2006 |
DBLP DOI BibTeX RDF |
Adopting new technology, banking sector, Customer Relationship Management (CRM), Knowledge Discovery in Databases (KDD) |
24 | Qi Su 0001, Kun Xiang, Houfeng Wang, Bin Sun, Shiwen Yu |
Using Pointwise Mutual Information to Identify Implicit Features in Customer Reviews. |
ICCPOL |
2006 |
DBLP DOI BibTeX RDF |
pointwise mutual information, customer review, implicit feature |
24 | Geir Kjetil Hanssen, Tor Erlend Fægri |
Agile customer engagement: a longitudinal qualitative case study. |
ISESE |
2006 |
DBLP DOI BibTeX RDF |
customer engagement, process transition, stakeholder management, agile process |
24 | Jaehwan Yang, Marc E. Posner |
Scheduling Parallel Machines for the Customer Order Problem. |
J. Sched. |
2005 |
DBLP DOI BibTeX RDF |
customer order scheduling, heuristic analysis, batch scheduling, kitting |
24 | Deok Kyun Yun, Ki Young Kim, Han Seo Ko |
Customer expectation level in mobile data services. |
Mobile HCI |
2005 |
DBLP DOI BibTeX RDF |
customer expectation level, value added and data service, quality attributes, mobile data service |
24 | Katharina Morik, Hanna Köpcke |
Analysing Customer Churn in Insurance Data - A Case Study. |
PKDD |
2004 |
DBLP DOI BibTeX RDF |
preprocessing for KDD, insurance data analysis, time-stamped data, customer relationship management |
24 | Colleen Cunningham, Il-Yeol Song, Peter P. Chen |
Data warehouse design to support customer relationship management analyses. |
DOLAP |
2004 |
DBLP DOI BibTeX RDF |
data warehouse, customer relationship management |
24 | Ola Henfridsson, Helena Holmström |
Developing e-commerce in internetworked organizations: a case of customer involvement throughout the computer gaming value chain. |
Data Base |
2002 |
DBLP DOI BibTeX RDF |
corporate value chain, customer involvement, internetworked organizations, online entertainment, e-commerce, computer games, systems development |
24 | Doug Warner, J. Neal Richter, Stephen D. Durbin, Bikramjit Banerjee |
Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web. |
KDD |
2001 |
DBLP DOI BibTeX RDF |
self-help, clustering, multi-agent system, collaborative filtering, customer service, User session, user data |
24 | Betsy Layman |
Using a ten step plan to provide outstanding customer service. |
SIGUCCS |
2001 |
DBLP DOI BibTeX RDF |
service standards, training, customer service |
24 | D. Harrison McKnight, Norman L. Chervany |
Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model. |
HICSS |
2001 |
DBLP DOI BibTeX RDF |
Customer Relationship, Web Vendor, Trust |
24 | Nicholas C. Romano Jr. |
Customer Relations Management Research: An Assessment of Sub Field Development and Maturity. |
HICSS |
2001 |
DBLP DOI BibTeX RDF |
Customer Relations Management, Sub-Field Analysis, Electronic Commerce, Research Methods, Epistemology |
23 | Yvonne Clark, Peggy Shuffstall |
If we build it will you come? |
SIGUCCS |
2009 |
DBLP DOI BibTeX RDF |
building relationships, user-support content, collaborate, communicate, community, train, documentation, support, customer service, helpdesk, user support, customer support |
23 | Alexander Schellong, Thomas Langenberg |
Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311. |
DG.O |
2006 |
DBLP DOI BibTeX RDF |
311, ACAP, absorptive capacity, citizen relationship management, knowledge management, CRM, customer relationship management, customer service, call center, disaster, emergency management |
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