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Venues (Conferences, Journals, ...)
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GrowBag graphs for keyword ? (Num. hits/coverage)
Group by:
The graphs summarize 5839 occurrences of 2635 keywords
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Results
Found 12637 publication records. Showing 12637 according to the selection in the facets
Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
26 | Mikko Korkala, Minna Pikkarainen, Kieran Conboy |
Distributed Agile Development: A Case Study of Customer Communication Challenges. ![Search on Bibsonomy](Pics/bibsonomy.png) |
XP ![In: Agile Processes in Software Engineering and Extreme Programming, 10th International Conference, XP 2009, Pula, Sardinia, Italy, May 25-29, 2009. Proceedings, pp. 161-167, 2009, Springer, 978-3-642-01852-7. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Irene Samanta-Rounti |
The Impact of e-Customer Relationship Marketing in Hotel Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WSKS (2) ![In: Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All, Second World Summit on the Knowledge Society, WSKS 2009, Chania, Crete, Greece, September 16-18, 2009. Proceedings, pp. 484-494, 2009, Springer, 978-3-642-04756-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
hotel sector-e-marketing, e-CRM |
26 | Bing Quan Huang, M. Tahar Kechadi, Brian Buckley |
Customer Churn Prediction for Broadband Internet Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DaWaK ![In: Data Warehousing and Knowledge Discovery, 11th International Conference, DaWaK 2009, Linz, Austria, August 31 - September 2, 2009, Proceedings, pp. 229-243, 2009, Springer, 978-3-642-03729-0. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Preethi Raghavan, Jay Ramanathan, Rajiv Ramnath, Zhe Xu |
A Framework for Improving Enterprise Services by Mining Customer Edge Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
WETICE ![In: 18th IEEE International Workshops on Enabling Technologies: Infrastructures for Collaborative Enterprises, WETICE 2009, Groningen, The Netherlands, 29 June - 1 July 2009, Proceedings, pp. 156-161, 2009, IEEE Computer Society, 978-0-7695-3683-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
26 | Tanveer A. Faruquie, Sumit Negi, L. Venkata Subramaniam |
Protecting Sensitive Customer Information in Call Center Recordings. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE SCC ![In: 2009 IEEE International Conference on Services Computing (SCC 2009), 21-25 September 2009, Bangalore, India, pp. 81-88, 2009, IEEE Computer Society, 978-0-7695-3811-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
|
26 | James D. Blocher, Dilip Chhajed |
Minimizing customer order lead-time in a two-stage assembly supply chain. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. Oper. Res. ![In: Ann. Oper. Res. 161(1), pp. 25-52, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Coordinated supply chain, Lead-time, Scheduling |
26 | Kaiqi Xiong, Harry G. Perros |
Trustworthy Web services provisioning for differentiated customer services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Telecommun. Syst. ![In: Telecommun. Syst. 39(3-4), pp. 171-185, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Percentile response time, Security, Web services, Trustworthiness, Service availability |
26 | Shantanu Godbole, Shourya Roy |
An integrated system for automatic customer satisfaction analysis in the services industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the 14th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Las Vegas, Nevada, USA, August 24-27, 2008, pp. 1073-1076, 2008, ACM, 978-1-60558-193-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
csat analysis, services, text classification, business intelligence |
26 | Marko Jäntti, Niko Pylkkänen |
Improving Customer Support Processes: A Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PROFES ![In: Product-Focused Software Process Improvement, 9th International Conference, PROFES 2008, Monte Porzio Catone, Italy, June 23-25, 2008, Proceedings, pp. 317-329, 2008, Springer, 978-3-540-69564-6. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
|
26 | Audris Mockus, David M. Weiss 0001 |
Interval quality: relating customer-perceived quality to process quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSE ![In: 30th International Conference on Software Engineering (ICSE 2008), Leipzig, Germany, May 10-18, 2008, pp. 723-732, 2008, ACM, 978-1-60558-079-1. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
software metrics |
26 | Kouji Aoyama, Takanori Ugai, Shigeru Yamada, Akihiko Obata |
Extraction of Viewpoints for Eliciting Customer's Requirements based on Analysis of Specification Change Records. ![Search on Bibsonomy](Pics/bibsonomy.png) |
APSEC ![In: 14th Asia-Pacific Software Engineering Conference (APSEC 2007), 5-7 December 2007, Nagoya, Japan, pp. 33-40, 2007, IEEE Computer Society, 0-7695-3057-5. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Junping Qiu, Chunhui Tan |
The Credibility of Enterprise's Website and Its Evaluation in the Customer's Perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E (1) ![In: Integration and Innovation Orient to E-Society, Volume 1, Seventh IFIP International Conference on e-Business, e-Services, and e-Society (I3E2007), October 10-12, Wuhan, China, pp. 309-322, 2007, Springer, 978-0-387-75465-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Mike Radmacher |
Adaptive Customer Profiles For Context Aware Services in a Mobile Environment. ![Search on Bibsonomy](Pics/bibsonomy.png) |
I3E (1) ![In: Integration and Innovation Orient to E-Society, Volume 1, Seventh IFIP International Conference on e-Business, e-Services, and e-Society (I3E2007), October 10-12, Wuhan, China, pp. 390-399, 2007, Springer, 978-0-387-75465-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Oliver Au, Roger G. Stone, John Cooke |
Precise Scenarios - A Customer-Friendly Foundation for Formal Specifications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IFM ![In: Integrated Formal Methods, 6th International Conference, IFM 2007, Oxford, UK, July 2-5, 2007, Proceedings, pp. 21-36, 2007, Springer, 978-3-540-73209-9. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
precise scenario, formal method, use case, requirements specification, Z notation |
26 | Miia Kosonen, Hanna-Kaisa Ellonen |
Virtual Customer Communities: An Innovative Case From The Media Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Virtual Enterprises and Collaborative Networks ![In: Establishing The Foundation of Collaborative Networks, IFIP TC 5 Working Group 5.5 Eighth IFIP Working Conference on Virtual Enterprises, September 10-12, 2007, Guimarães, Portugal, pp. 391-398, 2007, Springer, 978-0-387-73797-3. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Kjetil Moløkken-Østvold, Kristian Marius Furulund |
The Relationship between Customer Collaboration and Software Project Overruns. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AGILE ![In: AGILE 2007 Conference (AGILE 2007), 13-17 August 2007, Washington, DC, USA, pp. 72-83, 2007, IEEE Computer Society, 0-7695-2872-4. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
|
26 | Kurt Matzler, Martin Waiguny, Anita Toschkov, Todd A. Mooradian |
Usability, Emotions and Customer Satisfaction in Online Travel Booking. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ENTER ![In: Information and Communication Technologies in Tourism, ENTER 2006, Proceedings of the International Conference in Lausanne, Switzerland, 2006, pp. 135-146, 2006, Springer, 978-3-211-30987-2. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
booking behaviour, usability, emotions |
26 | Andreas Eberhardt, Oliver Gausmann, Antonia Albani |
Case Study - Automating Direct Banking Customer Service Processes with Service Oriented Architecture. ![Search on Bibsonomy](Pics/bibsonomy.png) |
OTM Workshops (1) ![In: On the Move to Meaningful Internet Systems 2006: OTM 2006 Workshops, OTM Confederated International Workshops and Posters, AWeSOMe, CAMS, COMINF, IS, KSinBIT, MIOS-CIAO, MONET, OnToContent, ORM, PerSys, OTM Academy Doctoral Consortium, RDDS, SWWS, and SeBGIS 2006, Montpellier, France, October 29 - November 3, 2006. Proceedings, Part I, pp. 763-779, 2006, Springer, 3-540-48269-5. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
26 | Youping Yu, Shuqin Cai, Zhigao Liu |
Developing New Customer Services for MDEs in e-time: A Platform-based Approach and Its Support System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEBE ![In: 2006 IEEE International Conference on e-Business Engineering (ICEBE 2006), 24-26 October 2006, Shanghai, China, pp. 532-535, 2006, IEEE Computer Society, 0-7695-2645-4. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
|
26 | Audris Mockus, Ping Zhang 0013, Paul Luo Li |
Predictors of customer perceived software quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSE ![In: 27th International Conference on Software Engineering (ICSE 2005), 15-21 May 2005, St. Louis, Missouri, USA, pp. 225-233, 2005, ACM. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
modeling, metrics, quality |
26 | Vaida Kadyte |
Process Visibility: How Mobile Technology Can Enhance Business-Customer Care in the Paper Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICMB ![In: 2005 International Conference on Mobile Business (ICMB 2005), 11-13 July 2005, Sydney, Australia, pp. 159-165, 2005, IEEE Computer Society, 0-7695-2367-6. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
26 | Mikko Korkala, Pekka Abrahamsson |
Extreme Programming: Reassessing the Requirements Management Process for an Offsite Customer. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EuroSPI ![In: Software Process Improvement, 11th European Conference, EuroSPI 2004, Trondheim, Norway, November 10-12, 2004, Proceedings, pp. 12-22, 2004, Springer, 3-540-23725-9. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Nuno Jardim Nunes |
Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. ![Search on Bibsonomy](Pics/bibsonomy.png) |
RE ![In: 12th IEEE International Conference on Requirements Engineering (RE 2004), 6-10 September 2004, Kyoto, Japan, pp. 26-35, 2004, IEEE Computer Society, 0-7695-2174-6. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Kok Wai Wong, Chun Che Fung, Tamás D. Gedeon, Douglas Chai |
Intelligent data mining and personalisation for customer relationship management. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICARCV ![In: 8th International Conference on Control, Automation, Robotics and Vision, ICARCV 2004, Kunming, China, 6-9 December 2004, Proceedings, pp. 1796-1801, 2004, IEEE, 0-7803-8653-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Minqing Hu, Bing Liu 0001 |
Mining and summarizing customer reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the Tenth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, Seattle, Washington, USA, August 22-25, 2004, pp. 168-177, 2004, ACM, 1-58113-888-1. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
text mining, summarization, reviews, sentiment classification |
26 | Qing Wang, Dwight J. Makaroff, H. Keith Edwards |
Characterizing customer groups for an e-commerce website. ![Search on Bibsonomy](Pics/bibsonomy.png) |
EC ![In: Proceedings 5th ACM Conference on Electronic Commerce (EC-2004), New York, NY, USA, May 17-20, 2004, pp. 218-227, 2004, ACM, 1-58113-771-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
session behaviour, electronic commerce, workload characterization |
26 | Angela Martin, Robert Biddle, James Noble 0001 |
The XP Customer Role in Practice: Three Studies. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Agile Development Conference ![In: 2004 Agile Development Conference (ADC 2004), 22-26 June 2004, Salt Lake City, UT, USA, pp. 42-54, 2004, IEEE Computer Society, 0-7695-2248-3. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
26 | Charles A. Shoniregun, Adebola Omoegun, Diepriye Brown-West, Oleksandr Logvynovskiy |
Can eCRM and Trust Improve eC Customer Base? ![Search on Bibsonomy](Pics/bibsonomy.png) |
CEC ![In: 2004 IEEE International Conference on E-Commerce Technology (CEC 2004), 6-9 July 2004, San Diego, CA, USA, pp. 303-310, 2004, IEEE Computer Society, 0-7695-2098-7. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
|
26 | David Hussman |
Coaching a Customer Team. ![Search on Bibsonomy](Pics/bibsonomy.png) |
XP ![In: Extreme Programming and Agile Processes in Software Engineering, 4th International Conference, XP 2003, Genova, Italy, May 25-29, 2003 Proceedings, pp. 254-260, 2003, Springer, 3-540-40215-2. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
26 | Hung-Jen Lai, Ting-Peng Liang, Yi-Cheng Ku |
Customized Internet news services based on customer profiles. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEC ![In: Proceedings of the 5th International Conference on Electronic Commerce, ICEC 2003, Pittsburgh, Pennsylvania, USA, September 30 - October 03, 2003, pp. 225-229, 2003, ACM, 1-58113-788-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
product customization, electronic commerce, news recommendation |
26 | Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. Lam, Shing-Chi Cheung, Franklin T. Luk |
An Event Driven Approach to Customer Relationship Management in e-Brokerage Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 36th Hawaii International Conference on System Sciences (HICSS-36 2003), CD-ROM / Abstracts Proceedings, January 6-9, 2003, Big Island, HI, USA, pp. 182, 2003, IEEE Computer Society, 0-7695-1874-5. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
26 | D. J. A. Somefun, Johannes A. La Poutré |
Bundling and Pricing for Information Brokerage: Customer Satisfaction as a Means to Profit Optimization. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Web Intelligence ![In: 2003 IEEE / WIC International Conference on Web Intelligence, (WI 2003), 13-17 October 2003, Halifax, Canada, pp. 182-189, 2003, IEEE Computer Society, 0-7695-1932-6. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
|
26 | Srinivasan Jagannathan, Jayanth Nayak, Kevin C. Almeroth, Markus Hofmann 0001 |
A model for discovering customer value for E-content. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the Eighth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, July 23-26, 2002, Edmonton, Alberta, Canada, pp. 532-537, 2002, ACM, 1-58113-567-X. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
|
26 | Yannick Lallement, Mark S. Fox |
Interact: A Staged Approach to Customer Service Automation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AI ![In: Advances in Artificial Intelligence, 13th Biennial Conference of the Canadian Society for Computational Studies of Intelligence, AI 2000, Montréal, Quebec, Canada, May 14-17, 2000, Proceedings, pp. 164-175, 2000, Springer, 3-540-67557-4. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
26 | Gro Bjerknes, Lars Mathiassen |
Improving the Customer-Supplier Relation in IT Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 33rd Annual Hawaii International Conference on System Sciences (HICSS-33), 4-7 January, 2000, Maui, Hawaii, USA, 2000, IEEE Computer Society, 0-7695-0493-0. The full citation details ...](Pics/full.jpeg) |
2000 |
DBLP DOI BibTeX RDF |
|
26 | Marcus Brunner, Rolf Stadler |
Virtual Active Networks - Safe and Flexible Environments for Customer-managed Services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DSOM ![In: Active Technologies for Network and Service Management, 10th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM '99, Zurich, Switzerland, October 11-13, 1999, Proceedings, pp. 195-210, 1999, Springer, 3-540-66598-6. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
Management of Active Networks, Active Network Testbeds, Service Management, Service Provisioning |
26 | Christian Bauer 0004, Arno Scharl |
Acquisition and Symbolic Visualization of Aggregated Customer Information for Analyzing Web Information Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 32nd Annual Hawaii International Conference on System Sciences (HICSS-32), January 5-8, 1999, Maui, Hawaii, USA, 1999, IEEE Computer Society, 0-7695-0001-3. The full citation details ...](Pics/full.jpeg) |
1999 |
DBLP DOI BibTeX RDF |
|
26 | Stephen Schon, Omar Keith Helferich |
Expert System Applications in Customer Service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGBDP-SIGCPR ![In: Proceedings of the 1987 ACM SIGBDP-SIGCPR Conference, March 5 - 6, 1987, Coral Gables, FL, USA, pp. 140-162, 1987, ACM, 0-89791-222-5. The full citation details ...](Pics/full.jpeg) |
1987 |
DBLP DOI BibTeX RDF |
|
25 | Mikolaj Morzy, Marek Wojciechowski 0001, Maciej Zakrzewicz |
Intelligent Reputation Assessment for Participants of Web-Based Customer-to-Customer Auctions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AWIC ![In: Advances in Web Intelligence Third International Atlantic Web IntelligenceConference, AWIC 2005, Lodz, Poland, June 6-9, 2005, Proceedings, pp. 320-326, 2005, Springer, 3-540-26219-9. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
25 | Sherrie Y. X. Komiak, Weiquan Wang, Izak Benbasat |
Comparing Customer Trust in Virtual Salespersons With Customer Trust in Human Salespersons. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 38th Hawaii International Conference on System Sciences (HICSS-38 2005), CD-ROM / Abstracts Proceedings, 3-6 January 2005, Big Island, HI, USA, 2005, IEEE Computer Society, 0-7695-2268-8. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
|
25 | Steven Fraser 0001, Angela Martin, Robert Biddle, David Hussman, Granville Miller, Mary Poppendieck, Linda Rising, Mark Striebeck |
The role of the customer in software development: the XP customer - fad or fashion? ![Search on Bibsonomy](Pics/bibsonomy.png) |
OOPSLA Companion ![In: Companion to the 19th Annual ACM SIGPLAN Conference on Object-Oriented Programming, Systems, Languages, and Applications, OOPSLA 2004, October 24-28, 2004, Vancouver, BC, Canada, pp. 148-150, 2004, ACM, 1-58113-833-4. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
process, extreme programming, agility |
25 | Saharon Rosset, Einat Neumann, Uri Eick, Nurit Vatnik, Yizhak Idan |
Customer lifetime value modeling and its use for customer retention planning. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the Eighth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, July 23-26, 2002, Edmonton, Alberta, Canada, pp. 332-340, 2002, ACM, 1-58113-567-X. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
churn modeling, incentive allocation, length of service, lifetime value, retention campaign |
25 | Rajan Suri, Xi-Ren Cao |
The phantom customer and marked customer methods for optimization of closed queueing networks with blocking and general service times. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGMETRICS ![In: Proceedings of the International Conference on Measurements and Modeling of Computer Systems, SIGMETRICS 1983, August 29-31, 1983, Minneapolis, Minnesota, USA, pp. 243-256, 1983, ACM, 0-89791-112-1. The full citation details ...](Pics/full.jpeg) |
1983 |
DBLP DOI BibTeX RDF |
Simulation, Performance evaluation, Performance prediction, Queueing networks, Discrete event systems, Perturbation analysis, Sample path analysis |
25 | Cem M. Baydar |
Optimization of Store Performance Using Personalized Pricing. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Evolutionary Computation in Practice ![In: Evolutionary Computation in Practice, pp. 143-161, 2008, Springer, 978-3-540-75770-2. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Customer modeling and simulation, one-to-one modeling, individual pricing, evolutionary computation, agent-based simulation |
25 | Edward C. Malthouse |
Mining for trigger events with survival analysis. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Min. Knowl. Discov. ![In: Data Min. Knowl. Discov. 15(3), pp. 383-402, 2007. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
Trigger events, One-to-one marketing, Time-dependent covariates, CRM, Survival analysis, Customer lifetime value |
25 | Guoxin Li, Wen Shi |
New Classification Method Based on Support-Significant Association Rules Algorithm. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICIC (2) ![In: Advanced Intelligent Computing Theories and Applications. With Aspects of Artificial Intelligence, Third International Conference on Intelligent Computing, ICIC 2007, Qingdao, China, August 21-24, 2007, Proceedings, pp. 465-474, 2007, Springer, 978-3-540-74201-2. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
data mining, association rule mining, customer segmentation, classification method |
25 | Carlos André R. Pinheiro, Alexandre G. Evsukoff, Nelson F. F. Ebecken |
Revenue recovering with insolvency prevention on a Brazilian telecom operator. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGKDD Explor. ![In: SIGKDD Explor. 8(1), pp. 65-70, 2006. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
insolvency detection, revenue recovering, neural networks, customer relationship management |
25 | Wei-Shen Tai, Chen-Tung Chen |
A Web User Preference Perception System Based on Fuzzy Data Mining Method. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AIRS ![In: Information Retrieval Technology, Third Asia Information Retrieval Symposium, AIRS 2006, Singapore, October 16-18, 2006, Proceedings, pp. 615-624, 2006, Springer, 3-540-45780-1. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Preference Perception, Web environment, Data Mining, Fuzzy Set Theory, Customer Satisfaction |
25 | Jeffrey Xu Yu, Yuming Ou, Chengqi Zhang, Shichao Zhang 0001 |
Identifying Interesting Customers through Web Log Classification. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEEE Intell. Syst. ![In: IEEE Intell. Syst. 20(3), pp. 55-59, 2005. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer retention, recommendation system, Web mining, data preparation, web log analysis |
25 | Ayhan Demiriz |
Enhancing Product Recommender Systems on Sparse Binary Data. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Min. Knowl. Discov. ![In: Data Min. Knowl. Discov. 9(2), pp. 147-170, 2004. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
recommender systems, e-commerce, collaborative filtering, customer relationship management, association mining, dependency networks |
25 | Jörg Becker 0001, Alexander Dreiling, Roland Holten, Michael Ribbert |
Specifying information systems for business process integration - A management perspective. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Syst. E Bus. Manag. ![In: Inf. Syst. E Bus. Manag. 1(3), pp. 231-263, 2003. The full citation details ...](Pics/full.jpeg) |
2003 |
DBLP DOI BibTeX RDF |
supply chain integration, supply chain process management, managerial views, data warehousing, customer relationship management, business objectives, Business process integration |
25 | Erin E. Heximer, Uliyana Markova, Lisa Wu 0002, Justine Yoon |
A multidisciplinary approach to improving the user experience: information development, test, and user experience design teams working together. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGDOC ![In: Proceedings of the 20st annual international conference on Documentation, SIGDOC 2002, Toronto, Ontario, Canada, October 20-23, 2002, pp. 72-78, 2002, ACM, 1-58113-543-2. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
testing, user centered design, user-centered design, information, multidisciplinary, customer feedback, cross-functional teams |
25 | Gyeung-Min Kim |
Reengineering Selling Chain in Korean Insurance Industry: Opportunities and Challenges. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 35th Hawaii International Conference on System Sciences (HICSS-35 2002), CD-ROM / Abstracts Proceedings, 7-10 January 2002, Big Island, HI, USA, pp. 263, 2002, IEEE Computer Society, 0-7695-1435-9. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
Selling Chain, Customer Relationship Management, Business Process Reengineering |
25 | Ward Whitt |
A review of L=lambda W and extensions. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Queueing Syst. Theory Appl. ![In: Queueing Syst. Theory Appl. 9(3), pp. 235-268, 1991. The full citation details ...](Pics/full.jpeg) |
1991 |
DBLP DOI BibTeX RDF |
L=W, Little's law, time averages and customer averages, sample-path methods, stationary marked point processes, H=G, the inversion formula, Campbell's formula, central limit, indirect estimation, conservation laws, conservation law, rate, limit theorems, level crossings, theorems |
25 | Anupreet Kaur Mokha, Pushpender Kumar |
Examining the Interconnections Between E-CRM, Customer Experience, Customer Satisfaction and Customer Loyalty: A Mediation Approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Electron. Commer. Organ. ![In: J. Electron. Commer. Organ. 20(1), pp. 1-21, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Pushpender Kumar, Anupreet Kaur Mokha |
Electronic Customer Relationship Management (E-CRM) and Customer Loyalty: The Mediating Role of Customer Satisfaction in the Banking Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. E Bus. Res. ![In: Int. J. E Bus. Res. 18(1), pp. 1-22, 2022. The full citation details ...](Pics/full.jpeg) |
2022 |
DBLP DOI BibTeX RDF |
|
25 | Pu Liu, Mengqi Li, Dong Dai, Lingyun Guo |
The effects of social commerce environmental characteristics on customers' purchase intentions: The chain mediating effect of customer-to-customer interaction and customer-perceived value. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Electron. Commer. Res. Appl. ![In: Electron. Commer. Res. Appl. 48, pp. 101073, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
|
25 | Sajjad Shokouhyar, Sina Shokoohyar, Niloufar Raja, Vipul Gupta |
Promoting fashion customer relationship management dimensions based on customer tendency to outfit matching: mining customer orientation and buying behaviour. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Appl. Decis. Sci. ![In: Int. J. Appl. Decis. Sci. 14(1), pp. 1-23, 2021. The full citation details ...](Pics/full.jpeg) |
2021 |
DBLP DOI BibTeX RDF |
|
25 | Seyedeh Khadijeh Taghizadeh, Syed Abidur Rahman, Md. Mosharref Hossain |
Knowledge from customer, for customer or about customer: which triggers innovation capability the most? ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Knowl. Manag. ![In: J. Knowl. Manag. 22(1), pp. 162-182, 2018. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Chiaki Doi, Masaji Katagiri, Takashi Araki, Daizo Ikeda, Hiroshi Shigeno |
Is he Becoming an Excellent Customer for us? A Customer Level Prediction Method for a Customer Relationship Management System. ![Search on Bibsonomy](Pics/bibsonomy.png) |
AINA ![In: 32nd IEEE International Conference on Advanced Information Networking and Applications, AINA 2018, Krakow, Poland, May 16-18, 2018, pp. 320-326, 2018, IEEE Computer Society, 978-1-5386-2195-0. The full citation details ...](Pics/full.jpeg) |
2018 |
DBLP DOI BibTeX RDF |
|
25 | Anna Marti Bigorra, Ove Isaksson |
Combining customer needs and the customer's way of using the product to set customer-focused targets in the House of Quality. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Prod. Res. ![In: Int. J. Prod. Res. 55(8), pp. 2320-2335, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
25 | Kai-Chieh Hu, Mingying Lu, Feng-Yi Huang, William Jen |
Click "Like" on Facebook: The Effect of Customer-to-customer Interaction on Customer Voluntary Performance for Social Networking Sites. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Hum. Comput. Interact. ![In: Int. J. Hum. Comput. Interact. 33(2), pp. 135-142, 2017. The full citation details ...](Pics/full.jpeg) |
2017 |
DBLP DOI BibTeX RDF |
|
25 | Samer Alhawari |
Customer Expansion Processes Mediating by Knowledge from Customer in the Jordanian Telecommunication Sector to Achieve Customer Profitability. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. E Entrepreneurship Innov. ![In: Int. J. E Entrepreneurship Innov. 5(1), pp. 15-31, 2015. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Yanyang Liuqu, Xinheng Fan, Paul L. Fu |
From Customer Satisfaction to Customer Experience: Online Customer Satisfaction Practice in International E-commerce. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HCI (13) ![In: Cross-Cultural Design Applications in Mobile Interaction, Education, Health, Transport and Cultural Heritage - 7th International Conference, CCD 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings, Part II, pp. 80-89, 2015, Springer, 978-3-319-20933-3. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Helena Holmström Olsson, Jan Bosch |
Towards Continuous Customer Validation: A Conceptual Model for Combining Qualitative Customer Feedback with Quantitative Customer Observation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICSOB ![In: Software Business - 6th International Conference, ICSOB 2015, Braga, Portugal, June 10-12, 2015, Proceedings, pp. 154-166, 2015, Springer, 978-3-319-19592-6. The full citation details ...](Pics/full.jpeg) |
2015 |
DBLP DOI BibTeX RDF |
|
25 | Nastaran Mohammadhossein, Mohammad Nazir Ahmad, Nor Hidayati Zakaria, Shidrokh Goudarzi |
A Study towards the Relation of Customer Relationship Management Customer Benefits and Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Enterp. Inf. Syst. ![In: Int. J. Enterp. Inf. Syst. 10(1), pp. 11-31, 2014. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
25 | Wenhua Liu, Mingli Zhang, Wei Wang |
Mediating roles of customer emotion on the relationship between positive customer paticipation and customer satisfaction in microblog. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SOLI ![In: Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics, Qingdao, China, October 8-10, 2014, pp. 309-312, 2014, IEEE. The full citation details ...](Pics/full.jpeg) |
2014 |
DBLP DOI BibTeX RDF |
|
25 | Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu |
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Inf. Technol. Manag. ![In: Inf. Technol. Manag. 13(4), pp. 281-296, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP DOI BibTeX RDF |
|
25 | Shkodran Zogaj, Ulrich Bretschneider |
Customer Integration in New Product Development - a literature Review Concerning the Appropriateness of Different Customer Integration Methods to attain Customer Knowledge. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ECIS ![In: 20th European Conference on Information Systems, ECIS 2012, Barcelona, Spain, June 10-13, 2012, pp. 208, 2012. The full citation details ...](Pics/full.jpeg) |
2012 |
DBLP BibTeX RDF |
|
25 | Ming-Hsien Yang, I-Ju Lin, Ji-Tsung Ben Wu |
The Impact of Customer Profile and Customer Participation on Customer Relationship Management Performance. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Int. J. Electron. Bus. Manag. ![In: Int. J. Electron. Bus. Manag. 7(1), pp. 57-69, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP BibTeX RDF |
|
25 | Hangil Sun |
The Impact of Customer Value and Internet Shopping Mall on Customer Loyalty and Customer Satisfaction. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICE-B ![In: ICE-B 2009 - Proceedings of the International Conference on e-Business, Milan, Italy, July 7-10, 2009, ICE-B is part of ICETE - The International Joint Conference on e-Business and Telecommunications, pp. 279-286, 2009, INSTICC Press, 978-989-674-006-1. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP BibTeX RDF |
|
25 | Domenico Consoli, Claudia Diamantini, Domenico Potena |
Improving the Customer Intelligence with Customer Enterprise Customer Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICEIS (4) ![In: ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems, Volume SAIC, Barcelona, Spain, June 12-16, 2008, pp. 323-326, 2008, 978-989-8111-39-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP BibTeX RDF |
|
24 | Riddhiman Ghosh, Jhilmil Jain, Mohamed Dekhil |
Brickstreams: physical hypermedia driven customer insight. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HT ![In: HT'10, Proceedings of the 21st ACM Conference on Hypertext and Hypermedia, Toronto, Ontario, Canada, June 13-16, 2010, pp. 283-284, 2010, ACM, 978-1-4503-0041-4. The full citation details ...](Pics/full.jpeg) |
2010 |
DBLP DOI BibTeX RDF |
customer insight, physical hypermedia, clickstream analysis |
24 | Marco Pavone 0001, Nabhendra Bisnik, Emilio Frazzoli, Volkan Isler |
A Stochastic and Dynamic Vehicle Routing Problem with Time Windows and Customer Impatience. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mob. Networks Appl. ![In: Mob. Networks Appl. 14(3), pp. 350-364, 2009. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
customer impatience, sensor networks, traveling salesman problem, vehicle routing problem with time windows, mobile robotic networks |
24 | Renate Andersen, Anders I. Mørch |
Mutual Development: A Case Study in Customer-Initiated Software Product Development. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IS-EUD ![In: End-User Development, 2nd International Symposium, IS-EUD 2009, Siegen, Germany, March 2-4, 2009. Proceedings, pp. 31-49, 2009, Springer, 978-3-642-00425-4. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
customer-initiated product development, theoretical perspectives, mutual development, software development, case study, empirical analysis |
24 | Takao Terano, Ariyuki Kishimoto, Toru Takahashi 0003, Takashi Yamada, Masakazu Takahashi |
Agent-Based In-Store Simulator for Analyzing Customer Behaviors in a Super-Market. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KES (2) ![In: Knowledge-Based and Intelligent Information and Engineering Systems, 13th International Conference, KES 2009, Santiago, Chile, September 28-30, 2009, Proceedings, Part II, pp. 244-251, 2009, Springer, 978-3-642-04591-2. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Customer Behaviors, Data Mining, Decision Support, Agent-Based Modeling, Multi-agent Based Simulation |
24 | Yongwen Huang, Zhongshi He, Haiyan Wang |
Optimization of Feature-Opinion Pairs in Chinese Customer Reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IEA/AIE ![In: Next-Generation Applied Intelligence, 22nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems, IEA/AIE 2009, Tainan, Taiwan, June 24-27, 2009. Proceedings, pp. 747-756, 2009, Springer, 978-3-642-02567-9. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
Customer reviews, Bootstrapping, Reviews mining, Harmonic-mean |
24 | António Pacheco 0001, Helena Ribeiro |
Consecutive customer losses in oscillating GI X / M // n systems with state dependent services rates. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Ann. Oper. Res. ![In: Ann. Oper. Res. 162(1), pp. 143-158, 2008. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Consecutive customer losses, GI X /M(m)//n system, Oscillating system, Busy period, batch arrivals |
24 | Jinsong Gao, Jinhui Xu, Zibo Zhou, Zhuojun Li |
Customer Satisfaction Evaluation for Mobile Commerce Based on Fuzzy Comprehensive Evaluation. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISECS ![In: Proceedings of The International Symposium on Electronic Commerce and Security, ISECS 2008, August 3-5, 2008, Guangzhou, China, pp. 679-682, 2008, IEEE Computer Society, 978-0-7695-3258-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
evaluation, mobile commerce, Customer Satisfaction, fuzzy comprehensive evaluation |
24 | Chunhua Ju, Feipeng Guo |
Research and Application of Customer Churn Analysis in Chain Retail Industry. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISECS ![In: Proceedings of The International Symposium on Electronic Commerce and Security, ISECS 2008, August 3-5, 2008, Guangzhou, China, pp. 670-673, 2008, IEEE Computer Society, 978-0-7695-3258-5. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Customer Churn, Chain Retail Industry, Support Vector Machine, Principal Component Analysis |
24 | Kanokwan Atchariyachanvanich, Noboru Sonehara |
Cluster Analysis of E-Commerce Customer Profiles Based on Trust Perception. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SAINT ![In: Proceedings of the 2008 International Symposium on Applications and the Internet, SAINT 2008, 28 July - 1 August 2008, Turku, Finland, pp. 429-432, 2008, IEEE Computer Society, 978-0-7695-3297-4. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
trust, cluster analysis, customer profile |
24 | Neunghoe Kim, Taek Lee, Dong-hyun Lee, Keun Lee, Hoh Peter In |
Customer Value-based HW/SW Partitioning Decision in Embedded Systems. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SNPD ![In: Ninth ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2008, In conjunction with Second International Workshop on Advanced Internet Technology and Applications, August 6-8, 2008, Phuket, Thailand, pp. 257-262, 2008, IEEE Computer Society, 978-0-7695-3263-9. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
Partitioning Decision, Embedded Systems, Customer Value |
24 | Dongjoo Lee, Ok-Ran Jeong, Sang-goo Lee |
Opinion mining of customer feedback data on the web. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICUIMC ![In: Proceedings of the 2nd International Conference on Ubiquitous Information Management and Communication, ICUIMC 2008, Suwon, Korea, January 31 - February 01, 2008, pp. 230-235, 2008, ACM, 978-1-59593-993-7. The full citation details ...](Pics/full.jpeg) |
2008 |
DBLP DOI BibTeX RDF |
linguistic resource, opinion summarization, opinion mining, sentiment classification, customer feedback |
24 | Claudia Perlich, Saharon Rosset, Richard D. Lawrence, Bianca Zadrozny |
High-quantile modeling for customer wallet estimation and other applications. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the 13th ACM SIGKDD International Conference on Knowledge Discovery and Data Mining, San Jose, California, USA, August 12-15, 2007, pp. 977-985, 2007, ACM, 978-1-59593-609-7. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
customer wallet estimation, quantile estimation, data mining |
24 | Yuanquan Li, Jiayin Qi, Huaying Shu |
A Study on Customer Satisfaction in Mobile Telecommunication Market by Using SEM and System Dynamic Method. ![Search on Bibsonomy](Pics/bibsonomy.png) |
CONFENIS (2) ![In: Research and Practical Issues of Enterprise Information Systems II, Volume 2, IFIP TC 8 WG 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2007), October 14-16, 2007, Beijing, China, pp. 1221-1226, 2007, Springer, 978-0-387-76311-8. The full citation details ...](Pics/full.jpeg) |
2007 |
DBLP DOI BibTeX RDF |
ACSI, Telecommunication market, TAM, Customer satisfaction, SEM |
24 | Levente Bodrog, Gábor Horváth 0002, Sándor Rácz, Miklós Telek |
A tool support for automatic analysis based on the tagged customer approach. ![Search on Bibsonomy](Pics/bibsonomy.png) |
QEST ![In: Third International Conference on the Quantitative Evaluation of Systems (QEST 2006), 11-14 September 2006, Riverside, California, USA, pp. 323-332, 2006, IEEE Computer Society, 0-7695-2665-9. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Tagged customer approach, Numerical analysis, Markov reward models |
24 | Ayman E. Khedr, Joost N. Kok |
Adopting Knowledge Discovery in Databases for Customer Relationship Management in Egyptian Public Banks. ![Search on Bibsonomy](Pics/bibsonomy.png) |
IFIP PPAI ![In: Toward Category-Level Object Recognition, pp. 201-208, 2006, Springer, 3-540-68794-7. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
Adopting new technology, banking sector, Customer Relationship Management (CRM), Knowledge Discovery in Databases (KDD) |
24 | Qi Su 0001, Kun Xiang, Houfeng Wang, Bin Sun, Shiwen Yu |
Using Pointwise Mutual Information to Identify Implicit Features in Customer Reviews. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ICCPOL ![In: Computer Processing of Oriental Languages. Beyond the Orient: The Research Challenges Ahead, 21st International Conference, ICCPOL 2006, Singapore, December 17-19, 2006, Proceedings, pp. 22-30, 2006, Springer, 3-540-49667-X. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
pointwise mutual information, customer review, implicit feature |
24 | Geir Kjetil Hanssen, Tor Erlend Fægri |
Agile customer engagement: a longitudinal qualitative case study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
ISESE ![In: 2006 International Symposium on Empirical Software Engineering (ISESE 2006), September 21-22, 2006, Rio de Janeiro, Brazil, pp. 164-173, 2006, ACM, 1-59593-218-6. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
customer engagement, process transition, stakeholder management, agile process |
24 | Jaehwan Yang, Marc E. Posner |
Scheduling Parallel Machines for the Customer Order Problem. ![Search on Bibsonomy](Pics/bibsonomy.png) |
J. Sched. ![In: J. Sched. 8(1), pp. 49-74, 2005. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer order scheduling, heuristic analysis, batch scheduling, kitting |
24 | Deok Kyun Yun, Ki Young Kim, Han Seo Ko |
Customer expectation level in mobile data services. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Mobile HCI ![In: Proceedings of the 7th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2005, 2005, Salzburg, Austria, September 19-22, 2005, pp. 259-262, 2005, ACM, 1-59593-089-2. The full citation details ...](Pics/full.jpeg) |
2005 |
DBLP DOI BibTeX RDF |
customer expectation level, value added and data service, quality attributes, mobile data service |
24 | Katharina Morik, Hanna Köpcke |
Analysing Customer Churn in Insurance Data - A Case Study. ![Search on Bibsonomy](Pics/bibsonomy.png) |
PKDD ![In: Knowledge Discovery in Databases: PKDD 2004, 8th European Conference on Principles and Practice of Knowledge Discovery in Databases, Pisa, Italy, September 20-24, 2004, Proceedings, pp. 325-336, 2004, Springer, 3-540-23108-0. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
preprocessing for KDD, insurance data analysis, time-stamped data, customer relationship management |
24 | Colleen Cunningham, Il-Yeol Song, Peter P. Chen |
Data warehouse design to support customer relationship management analyses. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DOLAP ![In: DOLAP 2004, ACM Seventh International Workshop on Data Warehousing and OLAP, Washington, DC, USA, November 12-13, 2004, Proceedings, pp. 14-22, 2004, ACM, 1-58113-977-2. The full citation details ...](Pics/full.jpeg) |
2004 |
DBLP DOI BibTeX RDF |
data warehouse, customer relationship management |
24 | Ola Henfridsson, Helena Holmström |
Developing e-commerce in internetworked organizations: a case of customer involvement throughout the computer gaming value chain. ![Search on Bibsonomy](Pics/bibsonomy.png) |
Data Base ![In: Data Base 33(4), pp. 38-50, 2002. The full citation details ...](Pics/full.jpeg) |
2002 |
DBLP DOI BibTeX RDF |
corporate value chain, customer involvement, internetworked organizations, online entertainment, e-commerce, computer games, systems development |
24 | Doug Warner, J. Neal Richter, Stephen D. Durbin, Bikramjit Banerjee |
Mining user session data to facilitate user interaction with a customer service knowledge base in RightNow Web. ![Search on Bibsonomy](Pics/bibsonomy.png) |
KDD ![In: Proceedings of the seventh ACM SIGKDD international conference on Knowledge discovery and data mining, San Francisco, CA, USA, August 26-29, 2001, pp. 467-472, 2001, ACM, 1-58113-391-X. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
self-help, clustering, multi-agent system, collaborative filtering, customer service, User session, user data |
24 | Betsy Layman |
Using a ten step plan to provide outstanding customer service. ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001, pp. 80-82, 2001, ACM, 1-58113-382-0. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
service standards, training, customer service |
24 | D. Harrison McKnight, Norman L. Chervany |
Conceptualizing Trust: A Typology and E-Commerce Customer Relationships Model. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
Customer Relationship, Web Vendor, Trust |
24 | Nicholas C. Romano Jr. |
Customer Relations Management Research: An Assessment of Sub Field Development and Maturity. ![Search on Bibsonomy](Pics/bibsonomy.png) |
HICSS ![In: 34th Annual Hawaii International Conference on System Sciences (HICSS-34), January 3-6, 2001, Maui, Hawaii, USA, 2001, IEEE Computer Society, 0-7695-0981-9. The full citation details ...](Pics/full.jpeg) |
2001 |
DBLP DOI BibTeX RDF |
Customer Relations Management, Sub-Field Analysis, Electronic Commerce, Research Methods, Epistemology |
23 | Yvonne Clark, Peggy Shuffstall |
If we build it will you come? ![Search on Bibsonomy](Pics/bibsonomy.png) |
SIGUCCS ![In: Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009, pp. 229-236, 2009, ACM, 978-1-60558-477-5. The full citation details ...](Pics/full.jpeg) |
2009 |
DBLP DOI BibTeX RDF |
building relationships, user-support content, collaborate, communicate, community, train, documentation, support, customer service, helpdesk, user support, customer support |
23 | Alexander Schellong, Thomas Langenberg |
Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311. ![Search on Bibsonomy](Pics/bibsonomy.png) |
DG.O ![In: Proceedings of the 7th Annual International Conference on Digital Government Research, DG.O 2006, San Diego, California, USA, May 21-24, 2006, pp. 452-453, 2006, Digital Government Research Center. The full citation details ...](Pics/full.jpeg) |
2006 |
DBLP DOI BibTeX RDF |
311, ACAP, absorptive capacity, citizen relationship management, knowledge management, CRM, customer relationship management, customer service, call center, disaster, emergency management |
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