Hits ?▲ |
Authors |
Title |
Venue |
Year |
Link |
Author keywords |
15 | Daniel Hein 0003, Björn Sven Ivens, Alexander Leischnig, Steffen Wölfl |
From CRM-System-Effectiveness to Profitability. |
ICIS |
2017 |
DBLP BibTeX RDF |
|
15 | Jouni Tuominen, Eero Hyvönen, Petri Leskinen |
Bio CRM: A Data Model for Representing Biographical Data for Prosopographical Research. |
BD |
2017 |
DBLP BibTeX RDF |
|
15 | Matthias Wittwer, Olaf Reinhold, Rainer Alt |
Customer Context and Social CRM: A Literature Review and Research Agenda. |
Bled eConference |
2017 |
DBLP BibTeX RDF |
|
15 | Vladislav Abdulmyanov, Alexander Sivtsov, Nikita Fomichyov |
Architecting a Geo-Enabled CRM: the Way to Seamless Integration. |
KES |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Doru Rotovei, Viorel Negru |
A methodology for improving complex sales success in CRM Systems. |
INISTA |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Qingxing Guo, Zhendong Xie, Xi Ning |
Study and realization of a CRM system in fuxin bank. |
SERA |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Linda Frygell, Jonas Hedman, Sven A. Carlsson |
Implementing CRM System in a Global Organization - National vs. Organizational Culture. |
HICSS |
2017 |
DBLP BibTeX RDF |
|
15 | Peggy Große, Laura Albers, Sarah Wagner |
Semantische Datenmodellierung mit dem CIDOC CRM. |
GI-Jahrestagung |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Tuan Anh Tran 0003, Daniel Isemann |
Modelling creative influence between artists and their works with OWL and CIDOC CRM. |
GI-Jahrestagung |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Mukhammad Andri Setiawan, Yanuar Satrhio Insanaputra |
Understanding the Social CRM Strategy of Small Businesses in Captivating Younger Age Market in Indonesia. |
KMIS |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Doru Rotovei, Viorel Negru |
Improving Lost/Won Classification in CRM Systems Using Sentiment Analysis. |
SYNASC |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Pavels Goncarovs, Janis Grabis |
Using Data Analytics for Continuous Improvement of CRM Processes: Case of Financial Institution. |
ADBIS (Short Papers and Workshops) |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Pascaline Tchienehom |
Projet ModRef : Migration de Données vers des Triplestores CIDOC-CRM. |
INFORSID |
2017 |
DBLP BibTeX RDF |
|
15 | Matthias Wittwer, Olaf Reinhold, Rainer Alt |
Capturing customer context from social media: mapping social media API and CRM profile data. |
WI |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Telma Marques Cruz, Juncal Gutiérrez-Artacho, Jorge Bernardino |
Open Source CRM Tools for Small Companies. |
WorldCIST (1) |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Matteo Lorenzini, Luca Sanna |
Lifting the knowledge from Medieval Age: CIDOC-CRM for Nurcara Project.. |
DH |
2017 |
DBLP BibTeX RDF |
|
15 | Justyna Patalas-Maliszewska, Slawomir Klos |
Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies. |
ISAT (3) |
2017 |
DBLP DOI BibTeX RDF |
|
15 | Sabina Potra, Monica Izvercian, Serban Miclea |
Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services. |
Int. J. Inf. Syst. Serv. Sect. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Shampy Kamboj, Mayank Yadav, Zillur Rahman, Praveen Goyal |
Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience. |
Int. J. Inf. Syst. Serv. Sect. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | You-Shyang Chen, Chien-Ku Lin, Huan-Ming Chuang |
Closing the Skill Gap of Cloud CRM Application Services in Cloud Computing for Evaluating Big Data Solutions. |
ISPRS Int. J. Geo Inf. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Gaurav Gupta, Himanshu Aggarwal, Rinkle Rani |
Segmentation of retail customers based on cluster analysis in building successful CRM. |
Int. J. Bus. Inf. Syst. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Paola Ronzino, Franco Niccolucci, Achille Felicetti, Martin Doerr |
CRMba a CRM extension for the documentation of standing buildings. |
Int. J. Digit. Libr. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Mirco Nanni, Roberto Trasarti, Anna Monreale, Valerio Grossi, Dino Pedreschi |
Driving Profiles Computation and Monitoring for Car Insurance CRM. |
ACM Trans. Intell. Syst. Technol. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Cristiane Drebes-Pedron, Winnie Ng Picoto, Gurpreet Dhillon, Mário M. Caldeira |
Value-focused objectives for CRM system adoption. |
Ind. Manag. Data Syst. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Arash Negahban, Dan Jong Kim 0001, Changsu Kim 0002 |
Unleashing the Power of mCRM: Investigating Antecedents of Mobile CRM Values from Managers' Viewpoint. |
Int. J. Hum. Comput. Interact. |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Martin Scholz, Guenther Goerz, Sarah Wagner, Mark Fichtner |
Darstellung heterogenen und dynamischen Wissens mit CIDOC CRM und WissKI. |
DHd |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Marianna Sigala |
Social CRM Capabilities and Readiness: Findings from Greek Tourism Firms. |
ENTER |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Katja Tiefenbacher, Sebastian Olbrich |
Towards the Development of CRM Capabilities for Leveraging Big Data Assets - A Conceptual Framework Derived from Literature. |
AMCIS |
2016 |
DBLP BibTeX RDF |
|
15 | Aline Julia Elisabeth Deicke |
CIDOC CRM-based modeling of archaeological catalogue data. |
DHC@MTSR |
2016 |
DBLP BibTeX RDF |
|
15 | Panorea Gaitanou, Manolis Gergatsoulis, Dimitrios Spanoudakis, Lina Bountouri, Christos Papatheodorou |
Mapping the Hierarchy of EAD to VRA Core 4.0 Through CIDOC CRM. |
MTSR |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Fábio Manoel França Lobato, Márcia Pinheiro, Antônio Fernando Lavareda Jacob Jr., Olaf Reinhold, Ádamo L. de Santana |
Social CRM: Biggest Challenges to Make it Work in the Real World. |
BIS (Workshops) |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Stefan Tretter, Sarah Diefenbach |
Von der Datenverwaltung zur erfolgreichen Kommunikation - UX-Design für Customer-Relationship-Management (CRM) Systeme aus psychologischer Perspektive. |
UP |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Aaron W. Baur, Johannes S. Henne, Markus Bick |
Customer Service Experience Through Technology-Enabled Social CRM - An Exploratory Analysis in the Automotive Industry. |
I3E |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Bashar Shahir Ahmed, Fadi Amroush, Mohammed Larbi Ben Maati |
The implementation trends of intelligence E-CRM in business process. |
CIST |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Antonín Pavlícek, Petr Doucek |
Social Media and Social CRM. |
CONFENIS |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Matthias Wittwer, Olaf Reinhold, Rainer Alt |
Social Media Analytics in Social CRM - Towards a Research Agenda. |
Bled eConference |
2016 |
DBLP BibTeX RDF |
|
15 | Ralf-Christian Härting, Michael Möhring, Rainer Schmidt 0001, Christopher Reichstein, Barbara Keller |
What Drives Users to Use CRM in a Public Cloud Environment? - Insights from European Experts. |
HICSS |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Meina Song, Xuejun Zhao, Haihong E, Zhonghong Ou |
Statistic-based CRM approach via time series segmenting RFM on large scale data. |
UCC |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Doru Rotovei |
Multi-Agent Aspect Level Sentiment Analysis in CRM Systems. |
SYNASC |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Ricardo Giuliani Martini, Cristiana Araújo, Giovani Rubert Librelotto, Pedro Rangel Henriques |
A Reduced CRM-Compatible Form Ontology for the Virtual Emigration Museum. |
WorldCIST (1) |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Fatima Zohra Ennaji, Abdelaziz El Fazziki, Hasna El Alaouiel El Abdallaoui, Abderrahmane Sadiq, Mohammed Sadgal, Djamal Benslimane |
Multi-agent framework for social CRM: Extracting and analyzing opinions. |
AICCSA |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Hubert Zarzycki, Jacek M. Czerniak, Dawid Lakomski, Piotr Kardasz |
Performance Comparison of CRM Systems Dedicated to Reporting Failures to IT Department. |
KKIO Software Engineering Conference |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Nassim Laga, Oussama Mohammed Kherbouche, Pierre-Aymeric Masse |
Communication-Based Business Process Task Detection - Application in the CRM Context. |
EDOC Workshops |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Dominique Lunter, Rolf Daniels |
Measuring skin penetration by confocal Raman microscopy (CRM): correlation to results from conventional experiments. |
Medical Imaging: Biomedical Applications in Molecular, Structural, and Functional Imaging |
2016 |
DBLP DOI BibTeX RDF |
|
15 | Kritcha Yawised, Peter Marshall |
Social CRM: A Review of the Literature and the Identification of New Research Directions. |
Int. J. Virtual Communities Soc. Netw. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Cosmina Ivan, Razvan Popa |
A Cloud Based Mobile Dispatching System with Built-in Social CRM Component: Design and Implementation. |
Comput. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Katerina Tzafilkou, Nicolaos Protogeros, Charalampos Yakinthos |
End-user development of CRM systems: towards a behavioural end-user profiling based on gender and expertise. |
Int. J. Electron. Bus. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Changsu Kim 0002, In-Seok Lee, Tao Wang 0013, Mirsobit Mirusmonov |
Evaluating effects of mobile CRM on employees' performance. |
Ind. Manag. Data Syst. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Wander Trindade Venturini, Óscar González-Benito |
CRM software success: a proposed performance measurement scale. |
J. Knowl. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Yegor Tkachenko |
Autonomous CRM Control via CLV Approximation with Deep Reinforcement Learning in Discrete and Continuous Action Space. |
CoRR |
2015 |
DBLP BibTeX RDF |
|
15 | Maliheh Farrokhnia |
A framework for interacting FRBRoo/ CIDOC CRM data: With emphasis on heterogeneous needs. |
Bull. IEEE Tech. Comm. Digit. Libr. |
2015 |
DBLP BibTeX RDF |
|
15 | Michel Ballings, Dirk Van den Poel |
CRM in social media: Predicting increases in Facebook usage frequency. |
Eur. J. Oper. Res. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | André Cruz, André Vasconcelos 0001 |
A Reference Application Architecture for the CRM Domain: The Portuguese Citizen Space Case Study. |
Int. J. Enterp. Inf. Syst. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Bashar Shahir Ahmed, Mohammed Larbi Ben Maati, Badreddine Al Mohajir |
Improve Intelligence of E-CRM Applications and Customer Behavior in Online Shopping. |
Int. J. Bus. Intell. Res. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Hui Lin 0007, Jia Hu 0001, Jianfeng Ma 0001, Li Xu 0002, Li Yang 0005 |
CRM: A New Dynamic Cross-Layer Reputation Computation Model in Wireless Networks. |
Comput. J. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Xiaoyu Yu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, Fei Li |
Electronic CRM and perceptions of unfairness. |
Inf. Technol. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Xiaoyu Yu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, Fei Li |
Erratum to: Electronic CRM and perceptions of unfairness. |
Inf. Technol. Manag. |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Miguel Rodel Felipe, Khin Mi Mi Aung, Xia Ye, Yonggang Wen 0001 |
StealthyCRM: A Secure Cloud CRM System Application that Supports Fully Homomorphic Database Encryption. |
ICCCRI |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Wallayaporn Techakriengkrai, Angsana A. Techatassanasoontorn, Felix B. Tan |
Understanding organisational changes in the post-adoption of CRM implementation: A socio-technical perspective. |
CONF-IRM |
2015 |
DBLP BibTeX RDF |
|
15 | Nina Kolas, Wolfram Höpken, Matthias Fuchs, Maria Lexhagen |
Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study from Sweden. |
ENTER |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Renee Rui Chen, Robert M. Davison |
Frontline Employees' Adaptive Performance in Service Encounters: The Driving Force of CRM Systems. |
AMCIS |
2015 |
DBLP BibTeX RDF |
|
15 | Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang 0251 |
Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior. |
PACIS |
2015 |
DBLP BibTeX RDF |
|
15 | Torben Küpper, Alexander Wieneke, Tobias Lehmkuhl, Reinhard Jung |
Evaluating Social CRM Performance: An Organizational Perspective. |
PACIS |
2015 |
DBLP BibTeX RDF |
|
15 | Fahed Al-Duwailah, Maged Ali, Mutaz M. Al-Debei |
The Impact of CRM Infrastructural and Cultural Resources and Capabilities on Business Performance: An Application of the Resource-based View in the Mobile Telecommunications Industry. |
ECIS |
2015 |
DBLP BibTeX RDF |
|
15 | Lais Carrasco, Silvana Aparecida Borsetti Gregório Vidotti |
Dublin Core and CIDOC CRM Harmonization. |
Dublin Core Conference |
2015 |
DBLP BibTeX RDF |
|
15 | Torben Küpper, Tobias Lehmkuhl, Nicolas Wittkuhn, Alexander Wieneke, Reinhard Jung |
Social CRM Performance Model: An Empirical Evaluation. |
Bled eConference |
2015 |
DBLP BibTeX RDF |
|
15 | Torben Küpper, Alexander Wieneke, Nicolas Wittkuhn, Tobias Lehmkuhl, Reinhard Jung |
Assessment Schema for Social CRM Tools: An Empirical Investigation. |
Bled eConference |
2015 |
DBLP BibTeX RDF |
|
15 | Nicolas Wittkuhn, Tobias Lehmkuhl, Torben Küpper, Reinhard Jung |
Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective. |
Bled eConference |
2015 |
DBLP BibTeX RDF |
|
15 | Torben Küpper, Torsten Eymann, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke |
Measuring Social CRM Performance: A Preliminary Measurement Model. (PDF / PS) |
Wirtschaftsinformatik |
2015 |
DBLP BibTeX RDF |
|
15 | Kang Li, Vinay Deolalikar, Neeraj Pradhan |
Big data gathering and mining pipelines for CRM using open-source. |
IEEE BigData |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Te-King Chien, Hon-Yu Ma, Kai-Lun Hou |
A Study for establishing ideal CRM system function structure. |
IEEM |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Julia Vuong, Simone Braun |
Towards Efficient and Secure Data Storage in Multi-tenant Cloud-Based CRM Solutions. |
UCC |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Justin Y. Adkins, Kevin MacG. Adams, Patrick T. Hester |
How System Errors Affect Aircrew Resource Management (CRM). |
Complex Adaptive Systems |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Anaïs Guillem, Roko Zarnic, George Bruseker |
Building an argumentation platform for 3D reconstruction using CIDOC-CRM and Drupal. |
Digital Heritage |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Eugene Cherny, Peter Haase 0001, Dmitry Mouromtsev, Alexey Andreev, Dmitry S. Pavlov |
Application of CIDOC-CRM for the Russian Heritage Cloud Platform. |
ADBIS (Short Papers and Workshops) |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Trond Aalberg, Audun Vennesland, Maliheh Farrokhnia |
A Pattern-Based Framework for Best Practice Implementation of CRM/FRBRoo. |
ADBIS (Short Papers and Workshops) |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Xiaoping Che, Pengyu Liu, Zhipeng Zhang, Fangzhi Wen |
An Approach for Testing Data Intensive Systems: Application to a Banking CRM System. |
AINA Workshops |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Fatima Zohra Ennaji, Abdelaziz El Fazziki, Mohammed Sadgal, Djamal Benslimane |
Social intelligence framework: Extracting and analyzing opinions for social CRM. |
AICCSA |
2015 |
DBLP DOI BibTeX RDF |
|
15 | Deborah L. Kellogg, Lawrence F. Cunningham |
Apology Strategies for Informal Complaints in Service Recovery and CRM Systems. |
Int. J. Inf. Syst. Soc. Chang. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | K. Sai Prasad, Sita Mishra |
From Communication to Conversation: How Tata DoCoMo Used Social Media as an Effective CRM Tool. |
Int. J. Online Mark. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari |
Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance. |
Int. J. Cloud Appl. Comput. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari |
Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance. |
Int. J. Cloud Appl. Comput. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Bhawna Mallick, Deepak Garg 0002, P. S. Grover |
A Constraint Guided Progressive Sequential Mining Waterfall Model for CRM. |
J. Comput. Inf. Technol. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Thomas Stenger |
Social Media and Online Reputation Management as Practice: First Steps Towards Social CRM? |
Int. J. Technol. Hum. Interact. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Christos Strubulis, Giorgos Flouris, Yannis Tzitzikas, Martin Doerr |
A case study on propagating and updating provenance information using the CIDOC CRM. |
Int. J. Digit. Libr. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou |
How does customer self-construal moderate CRM value creation chain? |
Electron. Commer. Res. Appl. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Sophie Wrobel, Marcel Heupel, Simon Thiel |
An Adaptive Trust Metric Allowing CRM Operators to Protect Sensitive Data During Interaction in Online Social Media. |
J. Digit. Inf. Manag. |
2014 |
DBLP BibTeX RDF |
|
15 | Ling-feng Shi, Hui-Li Guan, Qin-Qin Li, Xin-Quan Lai |
A Novel CRM PFC Control Method for Reducing inductor. |
J. Circuits Syst. Comput. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia |
Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME. |
Bus. Process. Manag. J. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Wen-Yu Chiang |
A new procedure of market segmentation for dynamic CRM systems: a case study of airlines in Taiwan. |
Int. J. Inf. Commun. Technol. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Juyoung Kim, Myung Suk Kim |
Analysis of automobile repeat-purchase behaviour on CRM. |
Ind. Manag. Data Syst. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Aurora Garrido-Moreno, Nigel Lockett, Víctor García-Morales |
Paving the way for CRM success: The mediating role of knowledge management and organizational commitment. |
Inf. Manag. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Farnoosh Khodakarami, Yolande E. Chan |
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. |
Inf. Manag. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | M. A. H. Farquad, Vadlamani Ravi, S. Bapi Raju |
Churn prediction using comprehensible support vector machine: An analytical CRM application. |
Appl. Soft Comput. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Young-Chan Lee, Nguyen-Hanh Tang, Vijayan Sugumaran |
Open Source CRM Software Selection using the Analytic Hierarchy Process. |
Inf. Syst. Manag. |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Ming-Kuen Chen, Kuo-Hsuan Chen, Chia-Hon Chen |
The CRM-based Digital Exhibition System for Clothing Industry. |
Int. J. Electron. Bus. Manag. |
2014 |
DBLP BibTeX RDF |
|
15 | Ming-Kuen Chen, Kuo-Hsuan Chen, Chia-Hon Chen |
The CRM-based Digital Exhibition System for Clothing Industry. |
Int. J. Electron. Bus. Manag. |
2014 |
DBLP BibTeX RDF |
|
15 | Benjamin Wagner vom Berg, Ariel Racet Valdés, Ammar Memari, Nashida Barakat, Jorge Marx Gómez |
Customer Segmentation Based on Compensatory Fuzzy Logic within a Sustainability CRM for Intermodal Mobility. |
Soft Computing for Business Intelligence |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Mennatallah Ammar, Essam Kosba, Khaled Mohammed Mahar |
Measuring Organizations' readiness for Customer Relationship Management (CRM): A Comparative Study. |
ICCTA |
2014 |
DBLP DOI BibTeX RDF |
|
15 | Vladimir Alexiev, Vladimir Ivanov 0001, Maurice Grinberg (eds.) |
Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013. |
CRMEX@TPDL |
2014 |
DBLP BibTeX RDF |
|