Search results for "e-CRM"

Hits ?▲	Authors	Title	Venue	Year	Link
15	Daniel Hein 0003, Björn Sven Ivens, Alexander Leischnig, Steffen Wölfl	From CRM-System-Effectiveness to Profitability.	ICIS	2017	DBLP BibTeX RDF
15	Jouni Tuominen, Eero Hyvönen, Petri Leskinen	Bio CRM: A Data Model for Representing Biographical Data for Prosopographical Research.	BD	2017	DBLP BibTeX RDF
15	Matthias Wittwer, Olaf Reinhold, Rainer Alt	Customer Context and Social CRM: A Literature Review and Research Agenda.	Bled eConference	2017	DBLP BibTeX RDF
15	Vladislav Abdulmyanov, Alexander Sivtsov, Nikita Fomichyov	Architecting a Geo-Enabled CRM: the Way to Seamless Integration.	KES	2017	DBLP DOI BibTeX RDF
15	Doru Rotovei, Viorel Negru	A methodology for improving complex sales success in CRM Systems.	INISTA	2017	DBLP DOI BibTeX RDF
15	Qingxing Guo, Zhendong Xie, Xi Ning	Study and realization of a CRM system in fuxin bank.	SERA	2017	DBLP DOI BibTeX RDF
15	Linda Frygell, Jonas Hedman, Sven A. Carlsson	Implementing CRM System in a Global Organization - National vs. Organizational Culture.	HICSS	2017	DBLP BibTeX RDF
15	Peggy Große, Laura Albers, Sarah Wagner	Semantische Datenmodellierung mit dem CIDOC CRM.	GI-Jahrestagung	2017	DBLP DOI BibTeX RDF
15	Tuan Anh Tran 0003, Daniel Isemann	Modelling creative influence between artists and their works with OWL and CIDOC CRM.	GI-Jahrestagung	2017	DBLP DOI BibTeX RDF
15	Mukhammad Andri Setiawan, Yanuar Satrhio Insanaputra	Understanding the Social CRM Strategy of Small Businesses in Captivating Younger Age Market in Indonesia.	KMIS	2017	DBLP DOI BibTeX RDF
15	Doru Rotovei, Viorel Negru	Improving Lost/Won Classification in CRM Systems Using Sentiment Analysis.	SYNASC	2017	DBLP DOI BibTeX RDF
15	Pavels Goncarovs, Janis Grabis	Using Data Analytics for Continuous Improvement of CRM Processes: Case of Financial Institution.	ADBIS (Short Papers and Workshops)	2017	DBLP DOI BibTeX RDF
15	Pascaline Tchienehom	Projet ModRef : Migration de Données vers des Triplestores CIDOC-CRM.	INFORSID	2017	DBLP BibTeX RDF
15	Matthias Wittwer, Olaf Reinhold, Rainer Alt	Capturing customer context from social media: mapping social media API and CRM profile data.	WI	2017	DBLP DOI BibTeX RDF
15	Telma Marques Cruz, Juncal Gutiérrez-Artacho, Jorge Bernardino	Open Source CRM Tools for Small Companies.	WorldCIST (1)	2017	DBLP DOI BibTeX RDF
15	Matteo Lorenzini, Luca Sanna	Lifting the knowledge from Medieval Age: CIDOC-CRM for Nurcara Project..	DH	2017	DBLP BibTeX RDF
15	Justyna Patalas-Maliszewska, Slawomir Klos	Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies.	ISAT (3)	2017	DBLP DOI BibTeX RDF
15	Sabina Potra, Monica Izvercian, Serban Miclea	Changes in CRM Approach: Refined Functional Blocks for Customer Creative Engagement in Services.	Int. J. Inf. Syst. Serv. Sect.	2016	DBLP DOI BibTeX RDF
15	Shampy Kamboj, Mayank Yadav, Zillur Rahman, Praveen Goyal	Impact of Social CRM Capabilities on Firm Performance: Examining the Mediating Role of Co-Created Customer Experience.	Int. J. Inf. Syst. Serv. Sect.	2016	DBLP DOI BibTeX RDF
15	You-Shyang Chen, Chien-Ku Lin, Huan-Ming Chuang	Closing the Skill Gap of Cloud CRM Application Services in Cloud Computing for Evaluating Big Data Solutions.	ISPRS Int. J. Geo Inf.	2016	DBLP DOI BibTeX RDF
15	Gaurav Gupta, Himanshu Aggarwal, Rinkle Rani	Segmentation of retail customers based on cluster analysis in building successful CRM.	Int. J. Bus. Inf. Syst.	2016	DBLP DOI BibTeX RDF
15	Paola Ronzino, Franco Niccolucci, Achille Felicetti, Martin Doerr	CRMba a CRM extension for the documentation of standing buildings.	Int. J. Digit. Libr.	2016	DBLP DOI BibTeX RDF
15	Mirco Nanni, Roberto Trasarti, Anna Monreale, Valerio Grossi, Dino Pedreschi	Driving Profiles Computation and Monitoring for Car Insurance CRM.	ACM Trans. Intell. Syst. Technol.	2016	DBLP DOI BibTeX RDF
15	Cristiane Drebes-Pedron, Winnie Ng Picoto, Gurpreet Dhillon, Mário M. Caldeira	Value-focused objectives for CRM system adoption.	Ind. Manag. Data Syst.	2016	DBLP DOI BibTeX RDF
15	Arash Negahban, Dan Jong Kim 0001, Changsu Kim 0002	Unleashing the Power of mCRM: Investigating Antecedents of Mobile CRM Values from Managers' Viewpoint.	Int. J. Hum. Comput. Interact.	2016	DBLP DOI BibTeX RDF
15	Martin Scholz, Guenther Goerz, Sarah Wagner, Mark Fichtner	Darstellung heterogenen und dynamischen Wissens mit CIDOC CRM und WissKI.	DHd	2016	DBLP DOI BibTeX RDF
15	Marianna Sigala	Social CRM Capabilities and Readiness: Findings from Greek Tourism Firms.	ENTER	2016	DBLP DOI BibTeX RDF
15	Katja Tiefenbacher, Sebastian Olbrich	Towards the Development of CRM Capabilities for Leveraging Big Data Assets - A Conceptual Framework Derived from Literature.	AMCIS	2016	DBLP BibTeX RDF
15	Aline Julia Elisabeth Deicke	CIDOC CRM-based modeling of archaeological catalogue data.	DHC@MTSR	2016	DBLP BibTeX RDF
15	Panorea Gaitanou, Manolis Gergatsoulis, Dimitrios Spanoudakis, Lina Bountouri, Christos Papatheodorou	Mapping the Hierarchy of EAD to VRA Core 4.0 Through CIDOC CRM.	MTSR	2016	DBLP DOI BibTeX RDF
15	Fábio Manoel França Lobato, Márcia Pinheiro, Antônio Fernando Lavareda Jacob Jr., Olaf Reinhold, Ádamo L. de Santana	Social CRM: Biggest Challenges to Make it Work in the Real World.	BIS (Workshops)	2016	DBLP DOI BibTeX RDF
15	Stefan Tretter, Sarah Diefenbach	Von der Datenverwaltung zur erfolgreichen Kommunikation - UX-Design für Customer-Relationship-Management (CRM) Systeme aus psychologischer Perspektive.	UP	2016	DBLP DOI BibTeX RDF
15	Aaron W. Baur, Johannes S. Henne, Markus Bick	Customer Service Experience Through Technology-Enabled Social CRM - An Exploratory Analysis in the Automotive Industry.	I3E	2016	DBLP DOI BibTeX RDF
15	Bashar Shahir Ahmed, Fadi Amroush, Mohammed Larbi Ben Maati	The implementation trends of intelligence E-CRM in business process.	CIST	2016	DBLP DOI BibTeX RDF
15	Antonín Pavlícek, Petr Doucek	Social Media and Social CRM.	CONFENIS	2016	DBLP DOI BibTeX RDF
15	Matthias Wittwer, Olaf Reinhold, Rainer Alt	Social Media Analytics in Social CRM - Towards a Research Agenda.	Bled eConference	2016	DBLP BibTeX RDF
15	Ralf-Christian Härting, Michael Möhring, Rainer Schmidt 0001, Christopher Reichstein, Barbara Keller	What Drives Users to Use CRM in a Public Cloud Environment? - Insights from European Experts.	HICSS	2016	DBLP DOI BibTeX RDF
15	Meina Song, Xuejun Zhao, Haihong E, Zhonghong Ou	Statistic-based CRM approach via time series segmenting RFM on large scale data.	UCC	2016	DBLP DOI BibTeX RDF
15	Doru Rotovei	Multi-Agent Aspect Level Sentiment Analysis in CRM Systems.	SYNASC	2016	DBLP DOI BibTeX RDF
15	Ricardo Giuliani Martini, Cristiana Araújo, Giovani Rubert Librelotto, Pedro Rangel Henriques	A Reduced CRM-Compatible Form Ontology for the Virtual Emigration Museum.	WorldCIST (1)	2016	DBLP DOI BibTeX RDF
15	Fatima Zohra Ennaji, Abdelaziz El Fazziki, Hasna El Alaouiel El Abdallaoui, Abderrahmane Sadiq, Mohammed Sadgal, Djamal Benslimane	Multi-agent framework for social CRM: Extracting and analyzing opinions.	AICCSA	2016	DBLP DOI BibTeX RDF
15	Hubert Zarzycki, Jacek M. Czerniak, Dawid Lakomski, Piotr Kardasz	Performance Comparison of CRM Systems Dedicated to Reporting Failures to IT Department.	KKIO Software Engineering Conference	2016	DBLP DOI BibTeX RDF
15	Nassim Laga, Oussama Mohammed Kherbouche, Pierre-Aymeric Masse	Communication-Based Business Process Task Detection - Application in the CRM Context.	EDOC Workshops	2016	DBLP DOI BibTeX RDF
15	Dominique Lunter, Rolf Daniels	Measuring skin penetration by confocal Raman microscopy (CRM): correlation to results from conventional experiments.	Medical Imaging: Biomedical Applications in Molecular, Structural, and Functional Imaging	2016	DBLP DOI BibTeX RDF
15	Kritcha Yawised, Peter Marshall	Social CRM: A Review of the Literature and the Identification of New Research Directions.	Int. J. Virtual Communities Soc. Netw.	2015	DBLP DOI BibTeX RDF
15	Cosmina Ivan, Razvan Popa	A Cloud Based Mobile Dispatching System with Built-in Social CRM Component: Design and Implementation.	Comput.	2015	DBLP DOI BibTeX RDF
15	Katerina Tzafilkou, Nicolaos Protogeros, Charalampos Yakinthos	End-user development of CRM systems: towards a behavioural end-user profiling based on gender and expertise.	Int. J. Electron. Bus.	2015	DBLP DOI BibTeX RDF
15	Changsu Kim 0002, In-Seok Lee, Tao Wang 0013, Mirsobit Mirusmonov	Evaluating effects of mobile CRM on employees' performance.	Ind. Manag. Data Syst.	2015	DBLP DOI BibTeX RDF
15	Wander Trindade Venturini, Óscar González-Benito	CRM software success: a proposed performance measurement scale.	J. Knowl. Manag.	2015	DBLP DOI BibTeX RDF
15	Yegor Tkachenko	Autonomous CRM Control via CLV Approximation with Deep Reinforcement Learning in Discrete and Continuous Action Space.	CoRR	2015	DBLP BibTeX RDF
15	Maliheh Farrokhnia	A framework for interacting FRBRoo/ CIDOC CRM data: With emphasis on heterogeneous needs.	Bull. IEEE Tech. Comm. Digit. Libr.	2015	DBLP BibTeX RDF
15	Michel Ballings, Dirk Van den Poel	CRM in social media: Predicting increases in Facebook usage frequency.	Eur. J. Oper. Res.	2015	DBLP DOI BibTeX RDF
15	André Cruz, André Vasconcelos 0001	A Reference Application Architecture for the CRM Domain: The Portuguese Citizen Space Case Study.	Int. J. Enterp. Inf. Syst.	2015	DBLP DOI BibTeX RDF
15	Bashar Shahir Ahmed, Mohammed Larbi Ben Maati, Badreddine Al Mohajir	Improve Intelligence of E-CRM Applications and Customer Behavior in Online Shopping.	Int. J. Bus. Intell. Res.	2015	DBLP DOI BibTeX RDF
15	Hui Lin 0007, Jia Hu 0001, Jianfeng Ma 0001, Li Xu 0002, Li Yang 0005	CRM: A New Dynamic Cross-Layer Reputation Computation Model in Wireless Networks.	Comput. J.	2015	DBLP DOI BibTeX RDF
15	Xiaoyu Yu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, Fei Li	Electronic CRM and perceptions of unfairness.	Inf. Technol. Manag.	2015	DBLP DOI BibTeX RDF
15	Xiaoyu Yu, Bang Nguyen, Sung Ho Han, Cheng-Hao Steve Chen, Fei Li	Erratum to: Electronic CRM and perceptions of unfairness.	Inf. Technol. Manag.	2015	DBLP DOI BibTeX RDF
15	Miguel Rodel Felipe, Khin Mi Mi Aung, Xia Ye, Yonggang Wen 0001	StealthyCRM: A Secure Cloud CRM System Application that Supports Fully Homomorphic Database Encryption.	ICCCRI	2015	DBLP DOI BibTeX RDF
15	Wallayaporn Techakriengkrai, Angsana A. Techatassanasoontorn, Felix B. Tan	Understanding organisational changes in the post-adoption of CRM implementation: A socio-technical perspective.	CONF-IRM	2015	DBLP BibTeX RDF
15	Nina Kolas, Wolfram Höpken, Matthias Fuchs, Maria Lexhagen	Information Gathering by Ubiquitous Services for CRM in Tourism Destinations: An Explorative Study from Sweden.	ENTER	2015	DBLP DOI BibTeX RDF
15	Renee Rui Chen, Robert M. Davison	Frontline Employees' Adaptive Performance in Service Encounters: The Driving Force of CRM Systems.	AMCIS	2015	DBLP BibTeX RDF
15	Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang 0251	Moving Beyond the Direct Impact of Using CRM Systems on Frontline Employees' Service Performance: The Mediating Role of Adaptive Behavior.	PACIS	2015	DBLP BibTeX RDF
15	Torben Küpper, Alexander Wieneke, Tobias Lehmkuhl, Reinhard Jung	Evaluating Social CRM Performance: An Organizational Perspective.	PACIS	2015	DBLP BibTeX RDF
15	Fahed Al-Duwailah, Maged Ali, Mutaz M. Al-Debei	The Impact of CRM Infrastructural and Cultural Resources and Capabilities on Business Performance: An Application of the Resource-based View in the Mobile Telecommunications Industry.	ECIS	2015	DBLP BibTeX RDF
15	Lais Carrasco, Silvana Aparecida Borsetti Gregório Vidotti	Dublin Core and CIDOC CRM Harmonization.	Dublin Core Conference	2015	DBLP BibTeX RDF
15	Torben Küpper, Tobias Lehmkuhl, Nicolas Wittkuhn, Alexander Wieneke, Reinhard Jung	Social CRM Performance Model: An Empirical Evaluation.	Bled eConference	2015	DBLP BibTeX RDF
15	Torben Küpper, Alexander Wieneke, Nicolas Wittkuhn, Tobias Lehmkuhl, Reinhard Jung	Assessment Schema for Social CRM Tools: An Empirical Investigation.	Bled eConference	2015	DBLP BibTeX RDF
15	Nicolas Wittkuhn, Tobias Lehmkuhl, Torben Küpper, Reinhard Jung	Social CRM Performance Dimensions: A Resource-based View and Dynamic Capabilities Perspective.	Bled eConference	2015	DBLP BibTeX RDF
15	Torben Küpper, Torsten Eymann, Reinhard Jung, Tobias Lehmkuhl, Sebastian Walther, Alexander Wieneke	Measuring Social CRM Performance: A Preliminary Measurement Model. (PDF / PS)	Wirtschaftsinformatik	2015	DBLP BibTeX RDF
15	Kang Li, Vinay Deolalikar, Neeraj Pradhan	Big data gathering and mining pipelines for CRM using open-source.	IEEE BigData	2015	DBLP DOI BibTeX RDF
15	Te-King Chien, Hon-Yu Ma, Kai-Lun Hou	A Study for establishing ideal CRM system function structure.	IEEM	2015	DBLP DOI BibTeX RDF
15	Julia Vuong, Simone Braun	Towards Efficient and Secure Data Storage in Multi-tenant Cloud-Based CRM Solutions.	UCC	2015	DBLP DOI BibTeX RDF
15	Justin Y. Adkins, Kevin MacG. Adams, Patrick T. Hester	How System Errors Affect Aircrew Resource Management (CRM).	Complex Adaptive Systems	2015	DBLP DOI BibTeX RDF
15	Anaïs Guillem, Roko Zarnic, George Bruseker	Building an argumentation platform for 3D reconstruction using CIDOC-CRM and Drupal.	Digital Heritage	2015	DBLP DOI BibTeX RDF
15	Eugene Cherny, Peter Haase 0001, Dmitry Mouromtsev, Alexey Andreev, Dmitry S. Pavlov	Application of CIDOC-CRM for the Russian Heritage Cloud Platform.	ADBIS (Short Papers and Workshops)	2015	DBLP DOI BibTeX RDF
15	Trond Aalberg, Audun Vennesland, Maliheh Farrokhnia	A Pattern-Based Framework for Best Practice Implementation of CRM/FRBRoo.	ADBIS (Short Papers and Workshops)	2015	DBLP DOI BibTeX RDF
15	Xiaoping Che, Pengyu Liu, Zhipeng Zhang, Fangzhi Wen	An Approach for Testing Data Intensive Systems: Application to a Banking CRM System.	AINA Workshops	2015	DBLP DOI BibTeX RDF
15	Fatima Zohra Ennaji, Abdelaziz El Fazziki, Mohammed Sadgal, Djamal Benslimane	Social intelligence framework: Extracting and analyzing opinions for social CRM.	AICCSA	2015	DBLP DOI BibTeX RDF
15	Deborah L. Kellogg, Lawrence F. Cunningham	Apology Strategies for Informal Complaints in Service Recovery and CRM Systems.	Int. J. Inf. Syst. Soc. Chang.	2014	DBLP DOI BibTeX RDF
15	K. Sai Prasad, Sita Mishra	From Communication to Conversation: How Tata DoCoMo Used Social Media as an Effective CRM Tool.	Int. J. Online Mark.	2014	DBLP DOI BibTeX RDF
15	Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari	Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance.	Int. J. Cloud Appl. Comput.	2014	DBLP DOI BibTeX RDF
15	Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari	Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance.	Int. J. Cloud Appl. Comput.	2014	DBLP DOI BibTeX RDF
15	Bhawna Mallick, Deepak Garg 0002, P. S. Grover	A Constraint Guided Progressive Sequential Mining Waterfall Model for CRM.	J. Comput. Inf. Technol.	2014	DBLP DOI BibTeX RDF
15	Thomas Stenger	Social Media and Online Reputation Management as Practice: First Steps Towards Social CRM?	Int. J. Technol. Hum. Interact.	2014	DBLP DOI BibTeX RDF
15	Christos Strubulis, Giorgos Flouris, Yannis Tzitzikas, Martin Doerr	A case study on propagating and updating provenance information using the CIDOC CRM.	Int. J. Digit. Libr.	2014	DBLP DOI BibTeX RDF
15	Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou	How does customer self-construal moderate CRM value creation chain?	Electron. Commer. Res. Appl.	2014	DBLP DOI BibTeX RDF
15	Sophie Wrobel, Marcel Heupel, Simon Thiel	An Adaptive Trust Metric Allowing CRM Operators to Protect Sensitive Data During Interaction in Online Social Media.	J. Digit. Inf. Manag.	2014	DBLP BibTeX RDF
15	Ling-feng Shi, Hui-Li Guan, Qin-Qin Li, Xin-Quan Lai	A Novel CRM PFC Control Method for Reducing inductor.	J. Circuits Syst. Comput.	2014	DBLP DOI BibTeX RDF
15	Ibrahim Elbeltagi, Thijs Kempen, Elaine Garcia	Pareto-principle application in non-IT supported CRM processes: A case study of a Dutch manufacturing SME.	Bus. Process. Manag. J.	2014	DBLP DOI BibTeX RDF
15	Wen-Yu Chiang	A new procedure of market segmentation for dynamic CRM systems: a case study of airlines in Taiwan.	Int. J. Inf. Commun. Technol.	2014	DBLP DOI BibTeX RDF
15	Juyoung Kim, Myung Suk Kim	Analysis of automobile repeat-purchase behaviour on CRM.	Ind. Manag. Data Syst.	2014	DBLP DOI BibTeX RDF
15	Aurora Garrido-Moreno, Nigel Lockett, Víctor García-Morales	Paving the way for CRM success: The mediating role of knowledge management and organizational commitment.	Inf. Manag.	2014	DBLP DOI BibTeX RDF
15	Farnoosh Khodakarami, Yolande E. Chan	Exploring the role of customer relationship management (CRM) systems in customer knowledge creation.	Inf. Manag.	2014	DBLP DOI BibTeX RDF
15	M. A. H. Farquad, Vadlamani Ravi, S. Bapi Raju	Churn prediction using comprehensible support vector machine: An analytical CRM application.	Appl. Soft Comput.	2014	DBLP DOI BibTeX RDF
15	Young-Chan Lee, Nguyen-Hanh Tang, Vijayan Sugumaran	Open Source CRM Software Selection using the Analytic Hierarchy Process.	Inf. Syst. Manag.	2014	DBLP DOI BibTeX RDF
15	Ming-Kuen Chen, Kuo-Hsuan Chen, Chia-Hon Chen	The CRM-based Digital Exhibition System for Clothing Industry.	Int. J. Electron. Bus. Manag.	2014	DBLP BibTeX RDF
15	Ming-Kuen Chen, Kuo-Hsuan Chen, Chia-Hon Chen	The CRM-based Digital Exhibition System for Clothing Industry.	Int. J. Electron. Bus. Manag.	2014	DBLP BibTeX RDF
15	Benjamin Wagner vom Berg, Ariel Racet Valdés, Ammar Memari, Nashida Barakat, Jorge Marx Gómez	Customer Segmentation Based on Compensatory Fuzzy Logic within a Sustainability CRM for Intermodal Mobility.	Soft Computing for Business Intelligence	2014	DBLP DOI BibTeX RDF
15	Mennatallah Ammar, Essam Kosba, Khaled Mohammed Mahar	Measuring Organizations' readiness for Customer Relationship Management (CRM): A Comparative Study.	ICCTA	2014	DBLP DOI BibTeX RDF
15	Vladimir Alexiev, Vladimir Ivanov 0001, Maurice Grinberg (eds.)	Proceedings of the Workshop Practical Experiences with CIDOC CRM and its Extensions co-located with the 17th International Conference on Theory and Practice of Digital Libraries, CRMEX@TPDL 2013, Valetta, Malta, September 26, 2013.	CRMEX@TPDL	2014	DBLP BibTeX RDF